True 5-Star Experience at Faena
Our stay at Faena was nothing short of extraordinary. From the moment we arrived, the customer service was impeccable—attentive, accommodating, and always a step ahead. The food was consistently exquisite and delicious, whether we were dining in the restaurant or enjoying a cold coconut by the beach.
One of the highlights was the exceptional beach service. The staff went out of their way to make sure our toddler was comfortable, setting up a separate umbrella so he could play safely in the shade. They even engaged with him and shared beach toys, which made us feel incredibly welcome. On a stormy day when I visited the beach alone, the team still served me graciously and waited patiently until I was ready to leave. Their dedication never wavered.
The Faena Theater was an over-the-top, dazzling experience that added a magical touch to our stay. Overall, we felt relaxed, pampered, and truly cared for.
That said, two things detracted slightly from an otherwise flawless visit: the presence of escorts in common areas was noticeable and a bit off-putting for a family stay, and the light switches in the room were surprisingly complicated to operate.
Still, the warmth, beauty, and thoughtful luxury of Faena made this a memorable escape—and one we’d gladly return to.
