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퐁텐블로 마이애미 비치 여행 후기

4.5 out of 5
퐁텐블로 마이애미 비치
4441 Collins Avenue, Miami Beach, FL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 5438개 이용 후기 중 2478개" "
평점 8 - 좋아요. 5438개 이용 후기 중 875개" "
평점 6 - 괜찮아요. 5438개 이용 후기 중 771개" "
평점 4 - 별로예요. 5438개 이용 후기 중 541개" "
평점 2 - 너무 별로예요. 5438개 이용 후기 중 773개" "

8.0/10

청결 상태

7.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

jongeun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Octavia 님, 2023년 8월 1일
Hi Jongeun, Thank you for taking time out and providing us with this amazing feedback on your stay; it is truly appreciated. It was a great pleasure having you with us. It is evident by the rating you gave that your stay was more than amazing, and we are glad we could cater to your needs exceptionally well. Our main goal is to make sure every guest leaves with a memorable experience after staying with us, and we are glad that was shown during your stay. We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services.

10/10 - 훌륭해요

sowoong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 5박 숙박함
답변 제공: Brianna 님, 2021년 12월 11일
Thanks for staying with us. We appreciate your feedback !

10/10 - 훌륭해요

Sukhveer

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Aleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with helpful staff
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Reem

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 4박 숙박함
답변 제공: Maried 님, 2024년 5월 28일
Dear Reem, Thank you for your feedback. We hope to see you soon

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super
2024년 5월에 1박 숙박함
답변 제공: Maried 님, 2024년 5월 28일
Querida Maria, Gracias por tus comentarios. Nos encanta que te haya parecido super la estadia en nuestro hotel. Esperamos tenerte de vuelta para ofrecerte el mejor de los servicios.

8/10 - 좋아요

KETOYA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is was just okay , for the price . I mean I would stay again nothing spectacular though . I have stayed in better!
2024년 5월에 4박 숙박함
답변 제공: Maried 님, 2024년 5월 28일
Dear Ketoya,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encanto
2024년 5월에 1박 숙박함
답변 제공: Maried 님, 2024년 5월 28일
Dear Rachel, Gracias por tus comentarios. Nos alegra que te haya encantado la estadia en nuestro hotel. Esperamos verte pronto de nuevo

6/10 - 괜찮아요

Lauren

단체 여행
좋아요: 편의 시설/서비스
Air conditioning in room did not work well and ventilation was a concern as we smelled cigarette smoke in our room that traveled from another room. Guests should notify hotel if any walking restrictions as hotel site is very big.
2024년 5월에 4박 숙박함
답변 제공: Maried 님, 2024년 5월 28일
Dear Lauren,Thank you for the feedback. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

Theresa 님, Garden City

단체 여행
Horrible service
2024년 5월에 4박 숙박함
답변 제공: Maried 님, 2024년 5월 28일
Querida Theresa, Gracias Por tus comentarios. Nuestro hotel quiere ofrecer la mejor calidad de servicio y en este caso fallamos en nuestro objetivo y lamentamos profundamente esto. Tus comentarios son necesarios para mejorar en aquellas areas que necesitan ser atendidas. Esperamos en el futuro darte la atencion y servicio que te mereces.

10/10 - 훌륭해요

Jeniffer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena atención, la pasé súper divino
2024년 5월에 4박 숙박함
답변 제공: Selim 님, 2024년 5월 27일
Dear Jeniffer, Thank you for your feedback. We hope to see you soon.

2/10 - 너무 별로예요

Omar

Okay now the location is really nice, the suite that we took had a great interior and ocean view. That’s really nice and everyone knows that. My 1 star review here, is that the service was really bad. People on the front desk were not of a help, their consierge people were very rude. At the pool, the hostess and the waitress were REALLY RUDE and maybe racist ? On the pool for over 1 hour no one took our order for food or drink, although we called them a lot !! Also, our room balcony door had a missing handle on the floor. I paid tons of money for 2 nights, and they told me that they can’t send someone for room service unless scheduled?? I guess everyone wants to clean their rooms. Fianlly, I found lots of cockroaches in their bathrooms, which I have the video for. All in all it’s very very sad when we try a 5 stars fancy hotel, and pay all that money, and get a terrible services from the staff!!!!
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 28일
Dear Omar, We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.I'm sorry to hear about your disappointing experience. It's concerning that the staff did not showed an overall good atmosphere. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

6/10 - 괜찮아요

Mahmoud 님, Dearborn Heights

연인과의 여행
별로예요: 직원 및 서비스
2024년 5월에 4박 숙박함
답변 제공: Selim 님, 2024년 5월 27일
Dear Mahmoud, Thank you for your feedback. We hope to see you soon.

10/10 - 훌륭해요

edgar

가족 여행
좋아요: 편의 시설/서비스
Awesome Che kin super quick
2024년 5월에 3박 숙박함
답변 제공: Selim 님, 2024년 5월 27일
Dear Edgar, We are thrilled to hear that your stay was enjoyable and that you found our service to be exceptional. Our team strives to provide the best possible experience for all of our guests, and it's wonderful to see that our efforts have paid off. Your feedback is greatly appreciated and we hope to have the pleasure of hosting you again in the near future.

10/10 - 훌륭해요

Shataea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is gorgeous with plenty to do. Excellent staff service available 24hrs. Great views from jr suite at serento tower.
2024년 5월에 4박 숙박함
답변 제공: Selim 님, 2024년 5월 27일
Dear Shataea, We are delighted to receive your comments! It's wonderful to hear that you found our property to be exceptionally clean, with staff who are attentive and always ready to lend a helping hand. We are thrilled that our daily attendant, provided you with fantastic service and fulfilled all your needs. We look forward to welcoming you back soon, and we guarantee that your next visit will be your best one yet. With our wide range of amenities, you'll have everything you need to enjoy a truly unforgettable experience.

10/10 - 훌륭해요

Kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Reginald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything right there
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Reginald,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love it
2024년 5월에 1박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Maria,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 - 훌륭해요

DeJuan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice.. enjoyed my stay
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear DeJuan, Thank you for your feedback. We hope to see you soon

2/10 - 너무 별로예요

Jennifer

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Furniture was old and cracked. Paid for an oceanfront room and I was placed on the 3rd floor in front of a row of palm trees. The staff gave me a hotel credit for $100 to spend at the hotel. Not what was advertised whatsoever. I’ll NEVER go back!
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear ,Thank you for the feedback. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Janelle Patrice 님, Philadelphia

연인과의 여행
좋아요: 편의 시설/서비스
We had a wonderful time first time in miami and at the property. The property was beautiful everything was a ten the con is that everything is so expensive but worth it. Cannot wait until we return
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Janelle Patrice, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

10/10 - 훌륭해요

Rashidah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed the ambiance. The music, the heated pools, and the staff. Everyone was pleasant and easy to approach. For a holiday weekend it was easy going. The hotel was family friendly. The only downside was the pools closed early but everything was amazing.
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Rashidah, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

6/10 - 괜찮아요

John

좋아요: 청결 상태
It’s over rated. And rooms are out dated 13 dollars for bottle of water.
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear John, Thank you for taking the time to write a review. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Natalie

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Very rude staff
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Natalie, We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.I'm sorry to hear about your disappointing experience. It's concerning that the staff did not showed an overall good atmosphere. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

10/10 - 훌륭해요

Antoine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything honestly about my stay!
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Antoine,Thank you for taking the time to write a review. Your opinion is highly valued by us.We are thrilled to hear that the service provided to you was wonderful.We look forward to welcoming you back soon

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect stay! Staff and service were pleasant. A lot to do, but can get pricy. They have many amenities, restaurants, and nightlife to choose from!
2024년 5월에 4박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Jennifer, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

10/10 - 훌륭해요

abraham jamil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome place like a resort
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Abraham Jamil,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards.

10/10 - 훌륭해요

Brianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Brianna,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Scott, Thank you for your feedback. We hope to see you soon

8/10 - 좋아요

Serge

단체 여행
It sucked
2024년 5월에 4박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Serge, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future

10/10 - 훌륭해요

Thierry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very professional
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Thierry, Thank you for your feedback. We hope to see you soon

2/10 - 너무 별로예요

Alexander

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attention to details, safety very poor. Got stock in the elevator for 35 minutes I had to call 911 for help. The hotel response is very slow. Got no call from the hotel management until I call my self. I will never stay there again
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Alexander, I'm sorry to hear about your disappointing experience. It's concerning that the staff did not address the issues effectively and that the overall atmosphere was not up to standard. Your feedback about the very poor service is important for the management to consider. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

8/10 - 좋아요

Valerie 님, miami

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Hotel, great service . Very pricey but its South Beach ! Wish they had a kids club. But definitly one of the best in the area. Valoulou
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Valeria,Thanks for the feedback. Your opinion is highly valued by us. Our review is important to us and we will take it seriously as we work to identify areas where we can improve, such as having a kids' club.We hope to welcome you back soon.Sincerely,

10/10 - 훌륭해요

Edward 님, Mayfield Heights

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very happy
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Edward,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 - 훌륭해요

Aubrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay.
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Aubrey,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really enjoyed this property. I will definitely be back multiple pools, great room, balcony overlooking ocean and bay.
2024년 5월에 1박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Melissa,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards.

10/10 - 훌륭해요

Monique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great. Love the amenities, staff were wonderful & helpful. Best hotel I’ve stayed in Miami. It has everything
2024년 5월에 4박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Maried,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

6/10 - 괜찮아요

Seham 님, Mason

가족 여행
좋아요: 편의 시설/서비스
We had to walk a lot to get to Our room , because it’s so far away from the lobby and the beach .
2024년 5월에 2박 숙박함
답변 제공: Selim 님, 2024년 5월 24일
Dear Seham, Thank you for your feedback. We hope to see you soon.

6/10 - 괜찮아요

Steven 님, Dallas

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very expensive
2024년 5월에 3박 숙박함
답변 제공: Selim 님, 2024년 5월 24일
Dear Steven, Thank you for your feedback. We hope to see you soon.

10/10 - 훌륭해요

Nour

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the fontainebleau for three nights and had a really good experience. The dining options are excellent, even if a little pricy. The pool area and the beach were very nice. The room was clean with a beautiful view. The only thing I can somewhat critique is that the WiFi wasn't very good. But overall we loved it and would definitely go back.
2024년 5월에 3박 숙박함
답변 제공: Selim 님, 2024년 5월 24일
Dear Nour,We are happy to hear you enjoyed the stay at Fontainebleau Miami Beach. We are delighted to hear that you enjoyed your stay We are committed to providing all our guests with five-star service and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As always hotel is gorgeous - my only issue was at check out. We were told all desks are manned 24 hours a day. We planned our check out with our Lyft ride and guess what no one was at the desk in the Tressor Tower at 345am. We had to run all the way to the main lobby to check out and then run all the way back hoping our previously scheduled Lyft would not leave. Again this was annoying as they do not have enough staff to cover the 24 hour policy.
2024년 5월에 3박 숙박함
답변 제공: Selim 님, 2024년 5월 24일
Dear Veronica, We are thrilled to hear that your stay was enjoyable and that you found our service to be exceptional. Our team strives to provide the best possible experience for all of our guests, and it's wonderful to see that our efforts have paid off. Your feedback is greatly appreciated and we hope to have the pleasure of hosting you again in the near future.

8/10 - 좋아요

Brianna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 27일
Dear Brianna, Thank you for your feedback. We hope to see you soon

6/10 - 괜찮아요

chuyi

2024년 5월에 3박 숙박함
답변 제공: Selim 님, 2024년 5월 24일
Dear Chuyi, Thank you for your feedback. We hope to see you soon.

2/10 - 너무 별로예요

Rozalia Elena 님, Mico

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bad experience with one of the pool staff members. An incident in which I faced discrimination ruined my vacation. I reported it with the front desk and someone was supposed to call me to settle the issue. Of course I never received a call. Don’t stay here.
2024년 5월에 5박 숙박함
답변 제공: Selim 님, 2024년 5월 24일
Dear Rozalia Elena, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Chantal

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Upon checking in my room was dirty with hair in the shower and on the bed. I called house keeping and when they arrived the lady proceeded to argue with me that the hair was not a big deal! The patio I paid for was dirty as well. For all that money I expected more. Will not stay there again or recommend it to anyone. Also, the way they set up the cabanas on the beach blocks everyone else’s view. All the money I spent and we were stuck looking at the back of a cabana. Unexpected and ridiculous. They need to do better.
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 23일
Dear Chantal, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future

10/10 - 훌륭해요

SALEM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was amazing
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 23일
Dear Salem, Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

10/10 - 훌륭해요

Dessarae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
🏆
2024년 5월에 2박 숙박함
답변 제공: Maried 님, 2024년 5월 23일
Dear Dessarae, Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

10/10 - 훌륭해요

Jrose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice pool
2024년 4월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 23일
Dear Jrose,Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

10/10 - 훌륭해요

Tigran

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
amazing
2024년 4월에 7박 숙박함
답변 제공: Maried 님, 2024년 5월 23일
Dear Tigran, Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

2/10 - 너무 별로예요

Krzysztof

가족 여행
별로예요: 직원 및 서비스
We were meaning to celebrate mother's day at the Fontainebleau with our 85-year-old mama. What a mistake! We took mama to the italian place right on premises, where she was vomited-on! Happens, right? Even on mother's day. Mama was terribly embarrassed, as if this was somehow her fault, but she did have to walk across the entire hotel (a 20-minute walk across the lobby and all public spaces) back to her room. She promptly requested the laundry service for all her garments as the staff at the restaurant told her the hotel would take care of her. Well, it did! The next day she received her washed belongings (they were returned in a shoebox-sized box) and a bill: for nearly $400!!! Mama was embarrassed by being vomited-on and she was embarrassed by the bill, so we didn't notice the charge until after check-out. Had we noticed, we might have asked if the hotel hand-washed her garments or if they were sanitized and disinfected through some elaborate and extremely costly process. Because a load of laundry should not cost $400 at Fontainbleau or anywhere else in the world. That is outrageous to the highest degree. Considering the circumstances of why mama needed to get her laundry done, we would have expected an apology from the hotel, or an invitation back to the restaurant for a compensatory meal. Fontainbleau is an otherwise-fine hotel, but we will never be back and would not recommend staying there.
2024년 5월에 3박 숙박함
답변 제공: Maried 님, 2024년 5월 23일
Dear Krzysztof, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future