2/10 - 너무 별로예요
Dalal
2025년 11월 16일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a very disappointing experience at this hotel.
The air conditioner was extremely cold and there was no remote to control it.
There were no electrical outlets near the bed, which made it very inconvenient to charge my phone.
The bathroom had no labels or instructions for the hot or cold water.
The conditioner dispenser was completely empty, and it was clear that the room was not checked properly before my arrival.
They also asked for extra payments even though I had already paid online, and the room was not clean at all.
Unfortunately, I also felt that the staff treated me in an unprofessional and discriminatory manner.
I strongly advise guests not to waste their money here. If you want to enjoy your stay, there are much better hotels in Miami. I am not writing this review out of anger — I have my own restaurant, and I know mistakes happen. When customers complain, I apologize and fix the issue. But this hotel didn’t take responsibility for anything.
They put me on the third floor near the gym, and when I asked politely to change rooms, they made fun of me and then moved me without any respect.
This hotel needs serious supervision, and honestly, I believe it should be closed or completely re-managed.
It was a very bad experience, and I do not recommend this hotel at all.
Dalal
2025년 11월에 2박 숙박함
