야외 수영장, 08:00 ~ 20:00 오픈, 카바나(요금 별도), 수영장 파라솔

엘서 호텔 마이애미 여행 후기

4 out of 5
엘서 호텔 마이애미
398 NE 5th Street, Miami, FL

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1303개 이용 후기 중 994개" "
평점 8 - 좋아요. 1303개 이용 후기 중 160개" "
평점 6 - 괜찮아요. 1303개 이용 후기 중 69개" "
평점 4 - 별로예요. 1303개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1303개 이용 후기 중 43개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Sanggi

2024년 3월에 2박 숙박함
답변 제공: Brad 님, 2024년 4월 19일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Hyerim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
모든게 다 좋았는데 소음이 심각함
2024년 2월에 2박 숙박함

8/10 - 좋아요

Taehoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Leah- Executive Administrative Assistant 님, 2024년 1월 11일
We're thrilled that you had an outstanding stay with us at The Elser Hotel Miami. Your next Miami adventure is eagerly anticipated, and we can't wait to welcome you back.

4/10 - 별로예요

Won Ku

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Leah- Executive Administrative Assistant 님, 2024년 1월 9일
We appreciate your decision to stay at The Elser Hotel Miami. We want to offer our deepest apologies for the experience you had during your recent visit. If you choose to stay with us again, we would be honored to not only rectify past issues but also to reveal the authentic charm of The Elser.

8/10 - 좋아요

Han Soo

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great room, best view, poor guest service
Everything was as promised the location, room, view, pool. it was all great. However, the hotel seems to have issues with its service which i noticed in several occassions. Despite the front desk telling me 3 times that they would send someone up to fix the dryer in my room after it continued to stop in mid run. No one was sent up and took me hours to figure out what was wrong. Also other occasions a house keeping on multiple request took 5 hours to be heard. Finally, while the front desk was great some of the other employees seemed to be more focused on enjoying conservations with colleagues compared to actually serving guests. Employees would laugh and talk loudly togerther at the pool bar rather than helping guests. It was hard to see who the actual guests were. Considering that this is a highend hotel, while the rooms and facilities are up to standard, as for now employees standards and guest services seem to be better at cheap business hotels.
2023년 11월에 8박 숙박함
답변 제공: Leah- Executive Administrative Assistant 님, 2023년 12월 19일
We extend our gratitude for selecting The Elser Hotel Miami for your stay. Your feedback is valued, and we will ensure that your comments are shared with the relevant teams to enhance this aspect. We eagerly anticipate the opportunity to host you once more in the near future.

6/10 - 괜찮아요

Ohseok

2023년 11월에 7박 숙박함
답변 제공: Nat Santiago 님, 2023년 11월 11일
Good afternoon Ohseok,We'd like to hear more about your experience with us. Looking forward to hearing from you.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Read other reviews. Very positive experience. Highly recommended.
2024년 5월에 4박 숙박함
답변 제공: Brad 님, 2024년 5월 14일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 - 너무 별로예요

romain

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
read this review carefully before booking! do you want to be robbed? if so, well done, this is the right address! You understood: unfortunately the cleaning staff are not to be trusted. On the day of departure, I left the room with my two children and our luggages, unfortunately when I arrived at the airport I realized that my daughter's bag had been forgotten in the hotel room. Given that we had enough time we returned to the hotel... We informed the front desk, security etc but the bag was never found, never... a blue Disney bag bought few days ago and containing my daughter's camera and cuddles toys. I filed a complaint. Regarding the room: reservation made for three and two beds. On arrival a very comfortable large bed and a sofa bed not even prepared (just a sheet, no cushions or duvet) and extremely uncomfortable given the thinness of the mattress equivalent to a sheet of cigarette paper... no parking but a rather slow and expensive valet service. a shame because the swimming pool was very pleasant, the gym well equipped and the location interesting.
2024년 4월에 4박 숙박함
답변 제공: Brad 님, 2024년 5월 13일
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 - 훌륭해요

Le Jalen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thave had a wonderful time on my first solo vacation to Miami, for my 29th birthday. The Elser Hotel has surprised me every single day and the staff are top notch. I received a warm welcome, a complimentary bday gift, and quality recommendations for places to go in the area. l'a like to especially thank Jasmine for her courtesy and open communication. You have made this trip even more Vibrant. Make sure you explore all the Elser amenities and the local eateries. The Savoy Hotel Beach Club was clean, charming, and an overall great place to relax before my flight back home
2024년 5월에 3박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 12일
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

Cecilia

연인과의 여행, 출장 여행
Perfect
2024년 5월에 1박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 12일
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

Marianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful modern hotel situated right in the center of downtown Miami. The accommodations feature a complete kitchen and in-unit laundry facilities. Overall, it provided a strong sense of safety and security.
2024년 4월에 4박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 12일
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

Kimberly 님, Fontana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay! Deinks by the pool are a little pricey, and i wishe they had shuttle service for the airport, but I'll be back!
2024년 5월에 2박 숙박함
답변 제공: Brad 님, 2024년 5월 12일
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

Marilyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely loved this place! Three adult couples shared the three bedroom suite and it was perfect. The staff are lovely, rooms are modern and clean and it’s close to shopping and restaurants. The rooftop pool area was spectacular. It was so convenient to have a fridge, washer/dryer and a full kitchen to use. This is great for a large family. Don’t think I would want to stay anywhere else.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

kit

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did find an unopened condom on the floor that was left and should have been noticed by housekeeping.
2024년 5월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 11일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Frances

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 5월에 3박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 10일
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

yelana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful! Beautiful Spacious rooms Beautiful Gym Beautiful pool Love the elevator strategy for safety Definitely feels like a true fancy vacation but not overpriced. Staff are all incredibly nice. Loved my stay with my husband and my 9 year old.
2024년 4월에 3박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 10일
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location with easy walk to restaurants and shops
2024년 5월에 1박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 9일
Hi Jason,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

Megha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property
2024년 4월에 3박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 9일
Hi Megha,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

angel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 9일
Hi Angel,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 9일
Hi Ian,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Nat Santiago 님, 2024년 5월 9일
Hi Melissa,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

8/10 - 좋아요

LaCiara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall decent. The tables in our suite was not clean. But for the most part it met our needs.
2024년 3월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 8일
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 - 훌륭해요

KeiErikai

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10/10. Will stay again.
2024년 5월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 8일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 - 너무 별로예요

Wenxuan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival, we were informed that our room would be ready by the standard check-in time of 4 PM. However, despite arriving early and waiting patiently, we were not able to check in until nearly 5 PM. The front desk staff not only failed to provide our room on time but also denied us access, citing that the room was still being prepared. This delay significantly disrupted our subsequent meetings and dinner plans. Throughout this nearly two-hour wait, the front desk personnel were dismissive and insisted that the manager would handle the situation while instructing us to wait aside so as not to impede the check-in process for other guests. It was distressing to see other guests check in smoothly while we were left aside. The temporary solution offered was far from acceptable – we were given a dirty room to dressed up for our activities. Upon our return, the room had still not been cleaned, with visible stains on the sofa, used capsules in the coffee machine, and trash in the bins. Despite requesting housekeeping the next day, I was informed that rooms are cleaned every four days, a policy that was not communicated at any point during the booking process or check-in. Despite reaching an agreement with a housekeeper to clean the room, it remained in the same unclean state until my departure. This situation meant that I paid a premium price for substandard accommodations and endured distress due to the staff's handling of the situation, which greatly affected my entire itiner
2024년 4월에 3박 숙박함
답변 제공: Brad 님, 2024년 5월 7일
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was ok. A sofabed was the second bed for the kids.
2024년 1월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 7일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

xiaoming

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most beautiful and amazing hotel I have ever been to. Highly recommended.
2024년 5월에 3박 숙박함
답변 제공: Brad 님, 2024년 5월 7일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Location, wonderful views and the staff is exceptional. Would definitely recommend!
2024년 4월에 7박 숙박함
답변 제공: Brad 님, 2024년 5월 7일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location just a block from the water front and very close to shopping and restaurant. Outstanding rooms. Mine had a full size refrigerator, dishwasher, and dishware. Very modern and clean.
2024년 3월에 4박 숙박함
답변 제공: Brad 님, 2024년 5월 6일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

VIJAY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing view.
2024년 5월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 4일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very new hotel! A lot homeless around the area
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 3일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Jonathan 님, Sudbury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely fantastic stay with a beautiful view and reasonable prices!
2024년 4월에 4박 숙박함
답변 제공: Brad 님, 2024년 5월 3일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Sarah Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view was breathtaking! Super equipment with kitchen, washing machine and dryer. One of the best equipped hotel gyms ever.
2024년 4월에 5박 숙박함
답변 제공: Brad 님, 2024년 5월 3일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Jose 님, coral Gables

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent as always
2024년 5월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 2일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome modern and clean
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 2일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Yoseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 3박 숙박함
답변 제공: Brad 님, 2024년 5월 2일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Doreen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Great place.
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 2일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

miao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Brad 님, 2024년 5월 3일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

chuntao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 5월 2일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Giancarlo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place!!
2024년 3월에 3박 숙박함
답변 제공: Brad 님, 2024년 5월 2일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Minnie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and amazing!!
2024년 4월에 1박 숙박함
답변 제공: Nat Santiago 님, 2024년 4월 30일
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice !
2024년 4월에 2박 숙박함
답변 제공: Brad 님, 2024년 4월 29일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Wilmari

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Nat Santiago 님, 2024년 4월 30일
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 - 훌륭해요

Takeema

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Elser is in a prime location close to shop's, restaurants and the Miami Heat Basketball Stadium. My room was on the 27th floor with views to Kill for
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 4월 28일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to all amenities
2024년 4월에 2박 숙박함
답변 제공: Brad 님, 2024년 4월 28일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it here. We are leaving on a cruise and stayed here last year also. Great location, the gym is state of the art, rooms are gorgeous and the staff is phenomenal!!
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 4월 28일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 - 좋아요

Jeffrey 님, Wiarton

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice pool area and fitness
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 4월 28일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 - 너무 별로예요

Aide

연인과의 여행
별로예요: 직원 및 서비스
Check in was not welcoming. Refused to give me my complimentary drinks for being a VIP Expedia member. Excuse was that I had checked in too late and checking out at 11 am was too early. When bar area opens at 10am.
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 4월 28일
I am disappointed to see that we did not meet your expectations during your recent stay with us. Excellent customer service means a lot to us and we strive to provide that to all guests. On behalf of the entire Elser team, I would like to extend our deepest apologies for the service provided during your stay with us. I appreciate your feedback on this matter and regret that our efforts were not sufficient to provide you with the level of comfort we intended. Only through comments like yours can we guarantee our continuous improvement. Thank you again very much for being our valued guest and for your feedback. We would love to welcome you back to give us another chance.

10/10 - 훌륭해요

Igor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All mentioned above was very good!
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 4월 28일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

James 님, Asheville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the fact that it was close to the Cruise Port.
2024년 3월에 2박 숙박함
답변 제공: Brad 님, 2024년 4월 27일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 - 훌륭해요

Clara 님, NASHUA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Brad 님, 2024년 4월 27일
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.