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월도프 타워스 사우스 비치 여행 후기

2.5 out of 5
월도프 타워스 사우스 비치
860 Ocean Drive, Miami Beach, FL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 457개" "
평점 8 - 좋아요. 1007개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 112개" "
평점 4 - 별로예요. 1007개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 59개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super atdntos
2024년 5월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 27일
Thank you for staying with us and for your feedback!

2/10 - 너무 별로예요

Tracy

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just stayed 30 mins because it was all so bad
2024년 5월에 4박 숙박함

6/10 - 괜찮아요

Brianna S

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Didn’t sleep all night.
2024년 5월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 27일
Thank you for staying with us and for your feedback!

6/10 - 괜찮아요

Yuryi

좋아요: 직원 및 서비스
2024년 5월에 4박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 26일
Thank you for staying with us and for your feedback!

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Felt a little run down
2024년 5월에 1박 숙박함
답변 제공: NG 님, 2024년 5월 25일
Thank you for staying with us!

10/10 - 훌륭해요

Shequita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for being so gracious.
2024년 5월에 3박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 23일
You are welcomed, thank you for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Valon

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was very old, thin walls, and uncleN.
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

Olivia 님, New Rochelle

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Note that this is *not the Waldorf Astoria*. Always price match, and inspect prior to check-in. We came for our a couple nights of our honeymoon. We reserved a “deluxe king” and requested an upgrade in advance but the property did not answer. On check-in, we again asked for an upgrade but were told none were available and there were no requests associated with the reservation. We were disappointed to see how very tiny a deluxe king was. The shower had not been properly cleaned. We inquired about this to the front desk but were told we had to speak with the manager the following day. We never did get to speak with the manager during any of the 3 days. However, the door was left open to the room we had requested (right next to ours)- a nice spacious room on the corner. No one was in it for the nights we were there. We were very disappointed with the front desk and that the manager did not respond to our requests. The check-in desk was not at all accommodating or welcoming. As a result I cannot recommend this hotel. On a positive note, it appeared that the room was soundproofed from the street noise, which we very much appreciated. The hotel staff who changed the towels were very obliging. The waitresses in the restaurant and the bartender were welcoming and friendly. The location is ideal for anyone wanting to be in the middle of the action. The hotel provided beach chairs, which was very helpful.
2024년 5월에 3박 숙박함
답변 제공: RP 님, 2024년 5월 21일
Dear Olivia. Thank you for choosing to stay with us and for taking the time to review our hotel. Congratulation on your honeymoon and wishing you all the best.The Waldorf Towers was built in 1937 and its registered as an Art Deco and Historic Hotel, not related to the Waldorf Astoria. We do our best to upgrade and accommodate our guests but as you mentioned the room next door was open and not rented since it was under maintenance. We do hope that you will give us another opportunity to be your host on your next trip to Maimi Beach.

2/10 - 너무 별로예요

Mariusz

연인과의 여행
별로예요: 편의 시설/서비스
Could not sleep.i can hear every step from a room above.rooms doesn’t have proper window blinds to black out a room at night time from outside lights and daylight
2024년 5월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 19일
Thank you for staying with and for your feedback!

2/10 - 너무 별로예요

BOUAVONE 님, Manhattan Beach

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Your lovely and terms didn’t align with their. Immensely I cancelled because I thought it was the Waldorf Astoria. I texted them to cancel and they said only exists can cancel it and I went to Expedia page and it said to contact Waldorff. It’s misleading and didn’t provide credible options to cancel. I need a refund.
2024년 5월에 4박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 19일
Hello please reach out to the property, we are more than willing to help you resolve the issue. Please be mindful that some reservations made are subject to a cancellation fee post booking. Thank you for your feedback!

8/10 - 좋아요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 19일
Thank you for staying with and for your feedback!

8/10 - 좋아요

Matthew

연인과의 여행
별로예요: 직원 및 서비스
The hotel is in a fantastic location right in the middle of the ocean drive strip. Less than 3 mins from the beach. Five minutes to the Versace mansion. Right in the middle of many art deco properties. Now for the not so good. The service at check-in was not friendly. The valet parking staff were rude. You have to walk through the patio restaurant to enter the hotel - including dragging your luggage up crowded steps through tables of people eating while the staff stand and watch. While updated the hotel is a vintage property. The rooms are tiny and the walls are thin - we could hear the folks in the next room talking often. It was also a challenge to get the A/C set to cool the room properly. You have to put a key in a slot in the wall to turn on the power. The room will be hot when you first check in. If you’re looking for a property in the trendy strip in south beach this place will do you well. Just understand the property is older. Again - not saying this is a bad place. It is exactly what it is supposed to be.
2024년 5월에 5박 숙박함
답변 제공: RP 님, 2024년 5월 21일
Dear Matthew.Thank you for staying with us and for taking the time to review our hotel. I'm so glad to know that you like our location near restaurants and shops. Please accept my apologies for the service received at check in. We take all comments very seriously and I have personally reviewed your comments with the front desk staff. All hotels on Ocean Drive were built in the 1930's and the entrance for the most part is the same since we do offer al Fresco dining. We do look forward to your next stay at the Waldorf Towers South Beach.

6/10 - 괜찮아요

Delena

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a view of South Beach from our room but the windows were filthy. A lot of noise came through the door and windows. The carpets in the hallway were very dirty and stained. The room was clean. The staff was helpful except we found out that they overcharged us for the valet service.
2024년 5월에 3박 숙박함
답변 제공: Nicole 님, 2024년 5월 13일
Thank you for staying with us! We apologized for the inconvenience. The hotel will be renovated in September on this year, we hope you can came back again and have a better experience.Regarding the valet.. please call us and we check what happened and if its like that we will refund you of course.thank you!

10/10 - 훌륭해요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: NG 님, 2024년 5월 15일
Thank you for staying with us!

10/10 - 훌륭해요

josh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a wonderful stay. The staff and bartenders and everybody in the Waldorf was amazing. I loved all the Argentinian people they were amazing what an amazing place to stay.
2024년 5월에 6박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 13일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

kiarash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 13일
Thank you for staying with us and for your feedback!

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice and the area was great. The only thing was the bed was very low and it wasn’t good on our backs. Other than that it’s a great hotel to use.
2024년 5월에 3박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 11일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good food, calm, friendly
2024년 5월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 9일
Thank you for staying with us and for your feedback!

4/10 - 별로예요

Moran

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is old, pictures are NOT reflective of the property in reality, room was VERY small and outdated, and overall the price was VERY high for the quality. The elevator was out of service and had to carry suitcases through the stairs to the third floor.
2024년 5월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 9일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Janet 님, Davenport

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Held luggage till time to check in.
2024년 4월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 2일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Naheeda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay. It was close to everything and I did not need a vehicle to get around. Only when I did activities other than South Beach.
2024년 4월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 1일
Thank you for staying with us and for your feedback!

8/10 - 좋아요

Marine

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location: 5 min walk from the beach. Exceptionally friendly staff: VERY nice people, responding to your questions fast and resolving any issues. What i didnt like was cleanness: hallway carpet needs replacement, curtains and windows dusty. In summary, i would choose this hotel again because of great stuff, location, and price.
2024년 4월에 5박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 1일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Ram

2024년 4월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 19일
Thank you for staying with and for your feedback!

10/10 - 훌륭해요

Raheem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 5월 1일
Thank you for staying with us and for your feedback!

6/10 - 괜찮아요

Andy 님, Gower

연인과의 여행
별로예요: 편의 시설/서비스
Hotel was average, not super clean and kinda noisy. It was convenient located for the beach and city transportation.
2024년 4월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 26일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Fredy 님, North Aurora

2024년 4월에 1박 숙박함
답변 제공: ng 님, 2024년 5월 15일
Thank you for staying with us!

6/10 - 괜찮아요

Anthony

2024년 4월에 3박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 26일
Thank you for staying with us and for your feedback. Please reach out to the property if there were any issues during your stay!

8/10 - 좋아요

dean

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the action
2024년 4월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 25일
Thank you for staying with us and for your feedback!

8/10 - 좋아요

Toni

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
the staff at the hotel made this a fine stay. Carl was awesome, friendly, knowledgeable, accommodating and always asked if there was something else he could do. I booked through Expedia, got a fair rate, when i checked I discovered the AC was not functional for the room I had requested, top floor king with ocean view. Carl made it ok by allowing me to choose from the available rooms. I ended up taking the top floor king with ocean view, it was a spacious room, great views, albeit a tad hot during the day but was ok because it had a ceiling fan, and I was able to leave the door open to the hall which was AC'd. he offered me a free breakfast for the inconvenience. the staff were also accommodating. the hotel is in the heart of south beach, it was thumping but fun throughout my stay.
2024년 4월에 2박 숙박함
답변 제공: NG 님, 2024년 4월 23일
Thank you for staying with us and for your feedback! We hope you can came back to stay with us again!

6/10 - 괜찮아요

rudy

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
When I went to check in, the check in system was down, the receptionist didn’t seem to care people were inconvenienced, very laza fair attitude. The room above mine someone was moving all the furniture and stomping in heels most of the night, the floor/ceiling was so thin. The comforter and sheets had stains.
2024년 4월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 22일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a fantastic hotel in the middle of the Art Deco Area! Our room was an ocean view and it didn't disappoint. The restaurant Icon has amazingly food and drinks. We thoroughly enjoyed our stay!
2024년 4월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 20일
Thank you for staying with us and for your feedback!

8/10 - 좋아요

Faron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Near the beach and many options for restaurants, which is great.
2024년 4월에 4박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 18일
Thank you for staying with us and for your feedback!

8/10 - 좋아요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great people watching on Ocean blvd
2024년 4월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 17일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Claire

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Great for area! Super friendly staff
2024년 4월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 17일
Thank you for staying with us and for your feedback!

6/10 - 괜찮아요

Adrien

Our room was clean but it smelled like sewage on and off. The breakfast was overpriced for the quality and our server wasn't really hospitable. I like that we had access to lounge chairs on the beach but this hotel left not much to desire for a return.
2024년 4월에 3박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 13일
Thank you for staying with us and for your feedback!

6/10 - 괜찮아요

Shelley-Ann

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room was extremely Small- Could use some upgrading overall - nice vibe regardless.
2024년 3월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 12일
Thank you for staying with us and for your feedback!

2/10 - 너무 별로예요

Boun

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 12일
Thank you for staying with us and for your needed feedback. Please reach out to the property and speak with us regarding any that occurred during your stay!

8/10 - 좋아요

Daisy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Ng 님, 2024년 4월 10일
Thank you for staying with us!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 7일
Thank you for staying with us and for your feedback!

8/10 - 좋아요

Mateo

2024년 3월에 4박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 20일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Stedman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is perfectly place on Ocean drive. Clean room, Hot water!!! and No issues, no bugs, nothing. Only issue was keys got deactivated but other than that the hotel was great!
2024년 3월에 2박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 6일
Thank you for staying with us and for your feedback!

4/10 - 별로예요

Sally

단체 여행
별로예요: 직원 및 서비스
We faced to much troubles and we got charged twice for the stay fees and they used our credit card without permission … the female staff was rude and unprofessional
2024년 2월에 3박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 6일
Thank you for staying with us and for your feedback! We aim for amazing service at the property, apologies for any issues that occurred with the staff.

2/10 - 너무 별로예요

Shantal

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The area was great! The stuff was good. The rooms are not big like it seems in the pictures, when it rains the roof is leaking on the stairs! My boyfriend and I got stuck on the elevator two times and the firefighters had to come get us out! I would never stay there again
2024년 3월에 5박 숙박함
답변 제공: RP 님, 2024년 3월 26일
Dear Shantal.Thank you for your review and for choosing to stay with us. We do take all comments very seriously and we had looked into the elevator issues that you mentioned. Please accept my apologies and I can assure you that the elevator meets all City of Miami Beach requirements for proper operation. We will have the unit inspected again after the issues that you mentioned. We are also investigating the leaks that you mentioned on the stairs. We will continue to work on our products and services and hope that you will give us another opportunity on your next trip to Miami Beach.

4/10 - 별로예요

Yadin

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We went for spring break, worst mistake ever. Had we gone any other time this would be a 10/10 but we didn’t. When we checked in they didn’t even let us know about the valet parking, took us 1 hour and 30 minutes to find parking since everything was closed. I wanted to end our trip on day one honestly cuz of the parking situation. They were able to reimburse us some of the money we spent for parking but not all.
2024년 3월에 4박 숙박함
답변 제공: NG 님, 2024년 3월 26일
Thank you for your feedback! We apologized but in spring break the city control this area and there is nothing we can do from here due to is for security measures that they closed the street that's why the parking that we work with is located on these time in Collins Av. This is the Heart of South Beach were people used to came for the restaurants and bar around the area so becomes really busy. We hope you can came in other time of the year.Thank youNicole

2/10 - 너무 별로예요

marc

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: NG 님, 2024년 3월 26일
Thank you for staying with us!

2/10 - 너무 별로예요

Blake

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn’t even get in the front door there was so many people. Didn’t even check-in. No refund issued either.
2024년 3월에 1박 숙박함
답변 제공: RP 님, 2024년 3월 21일
Dear Blake.Please accept my apologies for the issues that you encountered in Miami Beach.It seems that you booked your reservation during Spring Break and there were more people than usual in the area. The city placed restrictions and there were minimum incidents reported during these days.Your reservation can only be change or updated by contacting Expedia. The hotel did have a room reserved under your name for the day and hope that the issue in Miami Beach does not reflect against the services provided by the hotel. Hope that you will give us another opportunity at a different time.

8/10 - 좋아요

Scott 님, New York

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
parking was a joke never again
2024년 3월에 1박 숙박함
답변 제공: NG 님, 2024년 3월 26일
We apologized if you came in spring break, the city controls the area and close the street for security. We hope next time you came in a regular seasonThank you

6/10 - 괜찮아요

Tracie

2024년 3월에 1박 숙박함
답변 제공: ng 님, 2024년 3월 20일
thank you for staying with us!

2/10 - 너무 별로예요

THARUN

2024년 3월에 1박 숙박함
답변 제공: Waldorf Towers Miami Beach 님, 2024년 4월 6일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Tabra

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So close to the beach and lots off dining options
2024년 3월에 1박 숙박함
답변 제공: RP 님, 2024년 3월 18일
Dear Tabra.Thank you for staying with us and for taking the time to review our hotel.I'm so glad that you enjoyed your stay and gave us an excellent score.We look forward to your next stay with us.