The lady in the front was really nice, however the room we stayed in had a number of things wrong with it. It was very dirty, my toddler found pistachio shells and I found a tooth. A couple of the lights didn't work, the fan in the bathroom didnt work, and the dryer almost shocked me when I turned it on. Also, there was no continental breakfast and the pool was down. Their website should have stated such. Then wen we went to turn in the keys and pay for the room their system wasn't reading our card so my husband had to drive to a bank to get cash and we weren't even offered a discount for the inconvenience on their part. This was pretty much the worst experience at a hotel I have ever had.