외관

서던 팜스 비치 리조트 여행 후기

4 out of 5
서던 팜스 비치 리조트
Diani Beach Road, Diani Beach

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 118개 이용 후기 중 46개" "
평점 8 - 좋아요. 118개 이용 후기 중 39개" "
평점 6 - 괜찮아요. 118개 이용 후기 중 17개" "
평점 4 - 별로예요. 118개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 118개 이용 후기 중 9개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Cindy

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함

8/10 - 좋아요

rajesh

단체 여행
좋아요: 청결 상태, 직원 및 서비스
FOOD IS EXCELLENT they are rigid when you receive guest who want to visit you.We were given specific few hours the guests can stay at the property and when you see them after 10 years . we were ready to pay for what they consume but made us uncomfortable . overall experience very good
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Latonya

별로예요: 청결 상태
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Mary 님, Silver Spring

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel! We had a great time!
2024년 3월에 7박 숙박함

6/10 - 괜찮아요

Jahanara

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ruth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff are nice and friendly. The entertainment is too loud and noisy every night until 11:00 pm.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

geoffrey 님, Round Rock

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, and amazing staff. Great food and drinks, very satisfied. Went with my new Fiancé and had too much fun. Ocean front room was great, comfortable bed, hot shower, impressed!
2024년 1월에 1박 숙박함

8/10 - 좋아요

Kayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the property itself! Rooms were amazing and we enjoyed the beach and the pool. The only complaint we have is the food. It lacks options and the same selections are served everyday. It lacks variety so you get tired of eating the same things. Absolutely loved the romantic dinner on the beach and the food within that was absolutely delicious
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Saravallary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and i totally loved the place. It had a ll amenities with friendly and supportive staff. I would definately come back ☺️
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Channeil

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived the fist day we were instantly greeted by staff and our bags were taken which was great. Check in was smooth and while headed to our room staff explained where everything was on the property. Now we had a long 24 hour flight to come to Diani so we had a bite to eat and walked to beach. By 9pm we were ready for bed, however there was a party right under our balcony until midnight. We called the front desk and explained to them that we were exhausted, they said they would call right back. 30 minutes later i called back to follow up. She said the party would be going until midnight but she would have the manager call back to see if there was a new room to switch to. No one ever called back of course. The next evening we were having dinner ar the buffet style restaurant, when we got up to get our supper the manager was yelling at the employees, about who was on what station. Right in the center of the room. I felt so bad for the staff. When we got back to the room another party was going on however i already knew if i called there wasnt going to be anyone to help me. Out AC leaked on the smaller bed, when i called about that they said they would send someone out but no one came so i had to share a bed with my roommate. The pool was filled with bugs that will swim and attach themself to you but that is no fault of the resort, and when u walk the beach it will not be in peace because many people will come to sell you things and excursions. Overall 3 at best.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Racheal

좋아요: 숙박 시설 상태 및 시설
Very beautiful
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Suveer

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Southern Palms may at first glance look modern day hotel but it is outdated built in 1990’s perhaps and lacking finesse. Rooms are substandard with minimum facilities & you are charged for every extra luxury! There is price dripping- room safe rental, extra charge for additional bottles of water, no iron facilities. Any service required from staff took a long time before responding! Meals were more catered for Indian tourists & could be repetitive. Personally I would not recommend this hotel if you are from overseas and not local Kenyan!!
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Raj

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Gift

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Ann-Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

4/10 - 별로예요

FEYI

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함

8/10 - 좋아요

Laetitia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Établissement agréable
2023년 10월에 4박 숙박함

8/10 - 좋아요

Nabil

2023년 10월에 4박 숙박함

2/10 - 너무 별로예요

Ali

아이를 동반한 가족 여행
별로예요: 청결 상태
The property hosts wedding which makes lot of noise and mess for other guests Music doesn't stop until 2am and they serve the same food for lunch and dinner The hotel won't tell you they have a wedding, means stay will be very noisy Try to avoid this hotel
2023년 10월에 4박 숙박함

6/10 - 괜찮아요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스
Gute Laune und aktive Erholung garantiert
Das Hotel liegt direkt an einem wunderschönen, sauberen Strand und verfügt über einen ausserordentlich grossen Pool. An beiden Orten gibt‘s genügend Liegestühle, um zu relaxen. Stets gut aufgelegte Animateure sorgen dafür, dass man auch etwas für die Fitness macht. Dies ist auch nötig, denn die Köche sorgen überall für exzellentes Essen. Erwähnenswert ist sicher auch die Tatsache, dass einem wirklich alle Angestellten vom Empfang über den Service bis zur Reinigung nicht nur freundlich, sondern auch hilfsbereit, interessiert und stets mit einem Lächeln gegenüber stehen. Sie sind es, die dafür sorgen, dass man über gewisse Mängel der Hotelanlage hinwegsieht. Auf jeden Fall wird dieses Hotel auch bei meiner nächsten Reise nach Mombasa bzw. Diani Beach wieder meine Unterkunft sein.
2023년 9월에 7박 숙박함
답변 제공: JM 님, 2023년 10월 5일
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our beautiful beach, large pool, and fitness activities. We take pride in providing excellent food and ensuring our guests have a relaxing and enjoyable experience. Your kind words about our staff mean a lot to us – they are dedicated to making our guests' stay memorable and comfortable. We look forward to welcoming you back on your next trip to Mombasa or Diani Beach! Safe travels!

8/10 - 좋아요

Nicodemus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
we enjoyed our stay not the first time . unfortunately they don't provide slippers/ food was ok but no nyama choma. we where restricted to whatever was available.
2023년 9월에 1박 숙박함
답변 제공: JM 님, 2023년 10월 5일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you chose to stay with us again, and we appreciate your loyalty.We're sorry to hear about the inconvenience regarding the lack of slippers and the absence of Nyama Choma, a local favorite. We appreciate your feedback, as it helps us identify areas for improvement. Please know that your comments have been shared with our management team, and we will certainly take them into consideration for future enhancements to our services.We understand your concerns about the food options, and we apologize for any limitations you experienced during your stay. Our team constantly strives to provide a diverse and satisfying culinary experience for all our guests. We appreciate your understanding and patience in this matter.We truly value your feedback and hope that despite these issues, you were able to enjoy your overall stay with us. We would love the opportunity to welcome you back in the future and provide you with an even better experience. Thank you once again for choosing to stay with us. We look forward to the chance of hosting you again and making your next visit exceptional.

8/10 - 좋아요

Eden

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

8/10 - 좋아요

Mithul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent resort with good facilities. Wi-Fiwas poor as it kept disconnecting.
2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Mohamed Sameer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are excellent especially Mwasha and Elias
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Tajinder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the food spread at every meal
2023년 8월에 3박 숙박함

8/10 - 좋아요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 5박 숙박함

8/10 - 좋아요

Sukaina

2023년 7월에 5박 숙박함

10/10 - 훌륭해요

Sudhir Amratlal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All inclusive food and drinks were very good especially Food was good quality. Staff very helpful.
2023년 6월에 4박 숙박함

8/10 - 좋아요

Elvis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 4박 숙박함

10/10 - 훌륭해요

Arnold Chitwa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Huduma Murwa, Hoteli Safi, wafanyakazi wapole na wenye heshima tu, mandhari kemkem. Kweli lazima tena nije Diani kwa ajili ya uzuri wa hoteli hii!!!
2023년 6월에 8박 숙박함

10/10 - 훌륭해요

MELISSA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a beautiful resort. The pools and grounds were well maintained. There was abundant staff and all were welcoming. We felt very safe at this resort and well taken care of. The food selection was good and they had many different options available. The only thing I didn't care for was the people asking to buy products while relaxing on the beach. There likely isnt much the resort can do about this and there was security around, but it didnt feel relaxing to be asked to go shop when you just wanted to listen to the ocean waves. Just noting for others to be aware of this. I would highly recommend this resort and the ocean front room was beautiful!
2023년 5월에 2박 숙박함

8/10 - 좋아요

Virginie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Positive: Nice hotel with very nice personal. Each evening different animations (bingo, accrobstics, regionsl dance groups....). Animators are making a lot to entertain. Nice spot to Diani Beach. guests. Negative: hotel is strongly dedicated to indian guests (buffet, music...). Netflix & Amszon Prime are proposed but never able to dial in. Free chanels only sport and indian TV.... Nevertheless, you can have a great stay by changing sometimes the place to eat and making very nice visits beside a safari....
2023년 5월에 7박 숙박함

10/10 - 훌륭해요

Heinz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly and helpful personell.
2023년 5월에 5박 숙박함

6/10 - 괜찮아요

Sandy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
- Wifi was unreliable - had to ask for fresh towels for my room. Otherwise I assume the expect you to reuse the same one. -Appearance of the bedroom was a bit deceptive compared to pictures on websites. - Friendly staff they were awesome, helpful and trustworthy. - Not a good location for a young couple (35/48 we found the entertainment Boring and like child’s play) Good location for those with children. -Stained bed sheets were disturbed, pen marks, dried blood etc. -Food was good but redundant. -No iron in the bedrooms, staff will assist you with ironing for a fee. At the end of the day, I wouldn’t book again. It just wasn’t a fin time for me.
2023년 4월에 6박 숙박함

10/10 - 훌륭해요

Hitesh

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is on beach itself and has 2 huge pools. Well maintained and helpful staff. Highly recommended for vegetarians
2023년 4월에 2박 숙박함

4/10 - 별로예요

Makena

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Marcelline Noelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. There was a variety in food and it was very relaxing

10/10 - 훌륭해요

Gord

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property, staff, food were all great.
2023년 3월에 4박 숙박함

8/10 - 좋아요

Clovis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food was wanderful, the pool abd the beach ⛱️. Everything was great except the air conditioning system . It was working but not cooling which made me sleep at the balcony just because I couldn't deal with the heat inside the room
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

KWAFO

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not as advertised at all and they and Expedia have refused to refund my stay (I was unable to stay there as it was filthy and unsafe)

6/10 - 괜찮아요

Bob

좋아요: 직원 및 서비스
Check in was a nightmare. They had given our room away and the night staff was very unfriendly and a bit rude.
2023년 2월에 7박 숙박함

6/10 - 괜찮아요

Jibrat

별로예요: 직원 및 서비스
Overall it was okay, but I liked one staff member in particular. She was very professional, reliable and vigilant. Christine Museve
2023년 2월에 3박 숙박함

8/10 - 좋아요

Synnøve

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nydelig beliggenhet ved det indiske hav! Stort basseng- og hage område og trivelig personell.
2023년 2월에 3박 숙박함

8/10 - 좋아요

Jessica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing!!

8/10 - 좋아요

ROUSSETOS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice

10/10 - 훌륭해요

Coco

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All-inclusive was definitely the way to go! So much fun and more than worth the money

4/10 - 별로예요

Justin

10/10 - 훌륭해요

Sophia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A large complex with two great pools and fantastic beach. The service is excellent and everyone is really keen to make sure you have a fantastic holiday. An amazing variety of food available all day- particularly good veggie options. Local drinks are included and the cocktails are great - Jackson in the main bar makes an amazing frozen banana daiquiri!! Really enjoyed our week.
2022년 9월에 7박 숙박함

10/10 - 훌륭해요

Zahra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, good food, friendly staff.
2022년 9월에 1박 숙박함