โThe worst hotel experience Iโve had in Europe.
I ordered room service slightly after the cut-off time, and although the order was automatically cancelled, my card was charged. I contacted the hotel immediately and followed all their instructions โ WhatsApp, reception, and email โ but got nothing in return except a thumbs-up emoji.
Despite requesting a refund multiple times, I received no real communication or resolution. To this day, I still havenโt gotten my money back.
On top of that, the...
โWell the room was okay for the price, everything was clean and neat except the fan which was not cleaned for months in-fact it was not starting. We texted, called but on one replied. We made the complaint at 3:00 and received a replacement at 12:00
On the same night around 3 in morning the electricity stopped working we thought it was a general problem but after coming back to the hotel at night we found out it was only our room that had this problem we asked for anything but no one replied i...
โI am very satisfied with the hotel's facilities. I had a happy time without any inconvenience due to friendly and systematic management. Especially, the guest space is so comfortable and the atmosphere of the hotel bar is very good!!!โ
"I am very satisfied with the hotel's facilities. I had a happy time without any inconvenience due to friendly and systematic management. Especially, the guest space is so comfortable and the atmosphere of the hotel bar is very good!!!"
