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하얏트 카멜 하이랜드 여행 후기

4 out of 5
하얏트 카멜 하이랜드
120 Highland Dr, Carmel, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 617개 이용 후기 중 345개" "
평점 8 - 좋아요. 617개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 617개 이용 후기 중 78개" "
평점 4 - 별로예요. 617개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 617개 이용 후기 중 24개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Hyesun

2023년 6월에 1박 숙박함
답변 제공: Hyatt Carmel Highlands Inn 님, 2023년 6월 19일
Thank you for taking time to share your rating.

10/10 - 훌륭해요

Jung A

2021년 12월에 1박 숙박함
답변 제공: Hyatt Carmel Highlands 님, 2021년 12월 29일
Thank you, Jung, for your 10 out of 10 rating of Hyatt Carmel Highlands! We hope to welcome you back in the future.

10/10 - 훌륭해요

Hakjoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
꼭한번..
여긴 꼭 한번 가보실만한.. 이번 서부여행에서 가장 좋았던 기억입니다.. 강추..
2018년 12월에 1박 숙박함

10/10 - 훌륭해요

KI HO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

Jae Chan 님, Seoul, KOREA

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Calm and peace for your healing
Dear Customer ; Hotel is not luxuriou and looks slightly old. But this is one of best hotel that you would like get peace and calm. Have a good rest and meditation with fire place.

10/10 - 훌륭해요

Maykol

Muy bonito y ordenado
2024년 4월에 1박 숙박함
답변 제공: Hyatt Vacation Club at Highlands Inn 님, 2024년 4월 24일
Thank you for your 5 out of 5 rating!

10/10 - 훌륭해요

Minmin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great getaway spot not far away from home. I love the tranquility. And the food at the Pacific Edge is fresh and delicious.
2024년 3월에 2박 숙박함
답변 제공: Hyatt Vacation Club at Highlands Inn 님, 2024년 4월 24일
Thank you for taking time to share your 5 out of 5 experience! We're delighted to know that you enjoyed the respite and dining at Pacific's Edge. We hope to welcome you back.

10/10 - 훌륭해요

William

2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 23일
Thank you, William, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Turhan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 23일
Thank you, Turhan, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We spent 7 nights at this property. The views from our room were stunning. The sound of the waves crashing fantastic. We had breakfast every day. The dinning room and service were excellent. The room was very comfortable, but could be updated. We had an incredible stay and will be back.
2024년 4월에 7박 숙박함
답변 제공: Ryan 님, 2024년 4월 17일
Thank you for leaving a positive review with us! We greatly appreciate it, and hope you visit us again soon!

10/10 - 훌륭해요

dingting

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The view is stunning.
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 17일
Thank you for leaving a positive review with us. We greatly appreciate it.

6/10 - 괜찮아요

Gina

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room and grounds tired and needing of an update. Front desk staff uninformed and slow. Pool closed without any communication. Room not made up properly. No in-stay texting service to see if I needed anything.
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 17일
Thank you for your review. We apologize for the negative experience you faced during your stay. We take your feedback seriously, and will work to improve in areas as needed.

8/10 - 좋아요

Kole

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Waited 30 minutes to check in. Ridiculous.
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Kole, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Joycelyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful ocean view!
2024년 4월에 3박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Joycelyn, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Priscilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First, the views are spectacular! The room we had was comfortable and clean. Staff at the hotel were friendly, helpful and courteous. The restaurant in the main building of the hotel had great food and more spectacular views. Be ready to go up and down stairs to get to your room. We happened to be in the worse possible spot, probably. We were on the 2nd level of the building we were in and the only way to get anywhere was to go up or down stairs. That was our only challenge though we managed. Bell staff is prepared to help with bags. There isn't a ton of parking but we were fortunate to get a spot near our room for the brief time we were there. Overall, I'd recommend this place and plan to return in the future.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Priscilla, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Carlos

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and very helpful. Pool was closed which was not good. Overall this is a beautiful place with great views of the Pacific Ocean.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Carlos, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

JIAYAO

2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Jiayao, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

banafsheh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed staying there!
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Thank you, Banafsheh, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 - 별로예요

Marcos

별로예요: 숙박 시설 상태 및 시설
A pool is important when traveling with children. Unfortunately, the fact that the pool is closed for maintenance wasn’t disclosed. Otherwise, I would have stayed elsewhere. They also couldn’t find my breakfast add -on. The room smelled like mold causing for horrible allergies.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 20일
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unannounced pool closure and missing breakfast add-on. We're investigating both issues to prevent future occurrences. We also take mold concerns very seriously and will check your room immediately. Thank you for bringing these issues to our attention.

6/10 - 괜찮아요

Harold

가족 여행
좋아요: 편의 시설/서비스
View
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 12일
Harold, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 - 좋아요

Elmer

2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Elmer, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Da

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved it
2024년 2월에 3박 숙박함
답변 제공: Hyatt Vacation Club at Highlands Inn 님, 2024년 3월 5일
Thank you for your 5 out of 5 review! We look forward to welcoming you back.

6/10 - 괜찮아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The room was tired and out of date. The pictures in the app were not representative of the room we were given. I will be writing Hyatt and Expedia directly and blowing up social media. I expect more, much more from a high-end hotel.
2024년 2월에 2박 숙박함
답변 제공: Hyatt Vacation Club at Highlands Inn 님, 2024년 3월 5일
Thank you for taking time to provide feedback. We regret that your experience was not ideal and will share your comments with our staff.

10/10 - 훌륭해요

Kelly

연인과의 여행
Staff was warm, food was mind blowing! Could have used a heads up on not having a fireplace and the pool being closed.
2024년 2월에 2박 숙박함
답변 제공: Hyatt Vacation Club at Highlands Inn 님, 2024년 2월 27일
Thank you for taking time to share your review! We will share your comments with staff, and hope to welcome you back.

8/10 - 좋아요

Neng

좋아요: 청결 상태, 직원 및 서비스
The property could use some renovations but the scenery made up the differences.
2024년 2월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 19일
Thank you, Neng, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Guadalupe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its the first time i went but i would for sure go again if you like the ocean there are a lot of really beautiful places to see
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Guadalupe, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Bob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful views and property. Check-in staff was slow to respond to be let help in the rain, but very helpful once available. Room heat was off and carpets were a little moist. Loved fireplaces prepped ready to light. Main lodge views are some of the best you will find on the central coast.
2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 1월 23일
Hey Bob, thanks for the review! Glad you loved the views & fireplaces! Applaud you for braving the rain - sorry if our check-in wasn't as quick as your dash. Fixing room heat & dampness - thanks for the heads up! Hope to snag that 5-star next time with faster service & cozy warmth.

8/10 - 좋아요

Donna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Serene Place
Beautiful scenery!! Great retreat!! Not sure why so many hotels have the tiniest garbage cans! Seriously…there is a small can for both garbage and recycling…and if you even get a pizza delivered, all bets are off! Not sure why so many hotels don’t have any garbage…get bigger cans!!! Also, a microwave is on request…Especially with the kitchen being down, put microwaves in the room!! You can “request” one, but by the time you have food delivered, it’s not even worth it! When there is nowhere close to go, you need a microwave in the room, without having to ask for it!! Other than those two things, beautiful place, and Sam, the valet was amazing!! Never had a “pull out” bed be more comfortable!! And seriously a great retreat for my friend and I when we both had terrible tragedy’s at the end of 2023 that we were trying to overcome! Loved the setting!!
2024년 1월에 3박 숙박함
답변 제공: Hyatt Vacation Club at Highlands Inn 님, 2024년 1월 18일
Thank you, Donna, for sharing your experience. We're delighted to hear that we provided a needed, beautiful respite and appreciate your shout out to our staff. We will share your observations and comments with our staff.

10/10 - 훌륭해요

Julia

2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Julia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 - 괜찮아요

Ruslan 님, San Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스
While the grounds of the hotel are nice, the rooms are dated and in a desperate need of a renovation. In fact, rooms are 3 star hotel at most. Our ‘deluxe’ room with a view had a moldy smell and a feel of a cheap motel. The restaurant in the property is great, food was excellent, service not so much.
2024년 1월에 1박 숙박함
답변 제공: Hyatt Vacation Club at Highlands Inn 님, 2024년 1월 18일
Thank you for your feedback. We are pleased to know that you enjoyed our restaurant Pacific's Edge and hope to welcome you back.

10/10 - 훌륭해요

Denisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ryan 님, 2024년 1월 16일
Thank you, Denisa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Prem 님, Cupertino

2024년 1월에 1박 숙박함
답변 제공: Hyatt Vacation Club at Highlands Inn 님, 2024년 1월 30일
Thank you for sharing your rating. We hope to welcome you back.

10/10 - 훌륭해요

Darilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Ryan 님, 2023년 12월 29일
Darilyn, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

2/10 - 너무 별로예요

Inna Guerrero

2023년 12월에 1박 숙박함
답변 제공: Ryan 님, 2023년 12월 26일
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스
답변 제공: Hyatt Vacation Club at Highlands Inn 님, 2024년 2월 13일
Thank you for your feedback. We hope to welcome you back.

10/10 - 훌륭해요

Marco

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: HYATT HIGHLANDS INN Hotel- CARMEL 님, 2023년 12월 13일
Thank you Marco for your 5-star review and recommendation. We are happy to hear you had a great stay and look forward to welcoming you back.

10/10 - 훌륭해요

Alejandro

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 12월에 1박 숙박함
답변 제공: HYATT HIGHLANDS INN Hotel- CARMEL 님, 2023년 12월 13일
Thank you Alejandro for your 5 star review and recommendation. We appreciate your time to leave us feedback. We are thrilled you enjoyed your stay. See you again soon.

8/10 - 좋아요

zheng

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: HYATT HIGHLANDS INN Hotel- CARMEL 님, 2023년 12월 13일
Thank you Zheng for your review and recommendation. Please visit us again soon.

8/10 - 좋아요

Thomas S

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property, beautiful ocean view, good dining options. I'd advise requesting a top-level room, as the herd of elephants in the room above ours became a bit of a distraction.
2023년 11월에 1박 숙박함
답변 제공: Ryan 님, 2023년 11월 29일
Thank you for your review, Thomas! We're thrilled you enjoyed the property, the stunning ocean view, and the dining options. We're sorry about the disturbance caused by the noise from the room above. Your feedback is noted, and we'll ensure to make necessary arrangements for a more peaceful stay next time. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. Your comfort is our top priority!

4/10 - 별로예요

Eun H

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Ryan 님, 2023년 12월 18일
Thank you for taking the time to leave a review. We're sorry to hear your experience wasn't a 5-star one, if you have any thoughts or suggestions, please let us know! We value your feedback.

10/10 - 훌륭해요

Ke

2023년 11월에 2박 숙박함
답변 제공: Ryan 님, 2023년 12월 14일
Thank you, Ke, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Jennifer

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Ryan 님, 2023년 11월 22일
Thank you, Jennifer! We appreciate your perfect rating. If you ever have any comments or suggestions to share, feel free to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice place to stay. Just wish we could stay longer to enjoy it more.
2023년 11월에 1박 숙박함
답변 제공: Ryan 님, 2023년 11월 22일
Thank you, Andrew! We're thrilled to hear that you found our place nice and regret not being able to stay longer. Whenever you have the opportunity to return, we'll be here to ensure you have an even more enjoyable stay!

10/10 - 훌륭해요

palall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: HYATT HIGHLANDS INN Hotel- CARMEL 님, 2023년 11월 6일
Thank you Palall for your 10 out of 10 rating and recommendation. We appreciate your feedback very much and are happy to hear you had a wonderful stay with us. Please come back soon.

8/10 - 좋아요

Aman 님, Wailuku

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great views. However, the property in itself is old and in need of some major renovations and modernization. For the price, it’s just not worth it!
2023년 10월에 2박 숙박함
답변 제공: Ryan 님, 2023년 11월 6일
Thank you for sharing your feedback, Aman. We're pleased to hear that you enjoyed the great views. We understand your concerns about the property's condition and the need for renovations and modernization. Your input is valuable, as it helps us identify areas for improvement. We'll certainly take your comments into consideration as we continue to enhance our offerings. We hope you'll consider staying with us again in the future, and we'll work to provide you with an even better experience. Your satisfaction is important to us.

8/10 - 좋아요

Manikandan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Good comfortable stay. Family friendly. Fast check in.
2023년 10월에 1박 숙박함
답변 제공: Ryan 님, 2023년 11월 2일
Thank you for your review! We're glad you had a good, comfortable, and family-friendly stay with a fast check-in experience.

6/10 - 괜찮아요

Michael

2023년 10월에 2박 숙박함
답변 제공: Ryan 님, 2023년 11월 2일
Thank you for your feedback, Michael. We appreciate your input, and we'll use it to improve our services.

4/10 - 별로예요

Rachael

2023년 10월에 1박 숙박함
답변 제공: Ryan 님, 2023년 10월 27일
I apologize for the inconvenience you experienced, Rachael. Your feedback is important to us, and we would like to know more about your stay so that we can address any issues you may have encountered. Please provide more details or specific areas of concern so that we can better assist you. Thank you.

4/10 - 별로예요

Trudi

2023년 10월에 1박 숙박함
답변 제공: Ryan 님, 2023년 10월 27일
I apologize for the inconvenience you experienced, Trudi. Your feedback is important to us, and we would like to know more about your stay so that we can address any issues you may have encountered. Please provide more details or specific areas of concern so that we can better assist you. Thank you.

10/10 - 훌륭해요

Kaitlin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very large, but felt quaint and quiet. The property itself was well maintained with beautiful landscape and scenery.
2023년 10월에 2박 숙박함
답변 제공: Ryan 님, 2023년 10월 26일
Thank you, Kaitlin! We're delighted you enjoyed the peaceful ambiance and well-maintained property. Your feedback means a lot to us!