โAt first, the room was prepared for someone else, room service drink did not come as ordered, the cafe had terrible wait on the food(both breakfast and lunch), and no apologies from the staff. The individual components are good but the service connection needs major improvements.โ
โStayed at the Renaissance the weekend of 8/9/25. The hotel staff were so accommodating, the room was comfy and modern! The restaurant staff including the bartenders were helpful, great drinks and delicious food not one time did we have something we didnโt like. Such a great experience in the heart of Harlem!โ
โThe property was convenient to where we needed to be.
Staff very helpful. Entrance was not handicap accessible.
Bit noisy on streetside. But room was comfortable. โ
โThis is an iconic hotel in nyc so I had high expectations. The hotel was nice in general, but it took an hour to change my room (bellman didn't show up for an hour) and front desk hung up on my phone call ( I heard they were very busy due to many check-ins ). I don't expect this kind of service for the five star hotel with exceptionally high rate.โ
โI truly loved my room! Great price, very clean and the staff was very helpful.. I would definitely stay here again and let others know about it. Hit me up tomorrow I was so comfortable almost felt like I was at home.โ
โI read the mixed reviews and chose Macaw Guesthouse anyway - I am glad that I did. It was a reasonable option in expensive New York City and it was as described. Charming hosts who went out of their way to welcome me and ensure that I was comfortable. Short walk to transportation options and dining options nearby. Highly recommend and would stay again. โ
