로비

퀄리티 인 마운트 플레전트 여행 후기

2.5 out of 5
퀄리티 인 마운트 플레전트
2515 W. Ferguson Road, Mount Pleasant, TX

이용 후기

6.6
평점 10 - 훌륭해요. 270개 이용 후기 중 55개" "
평점 8 - 좋아요. 270개 이용 후기 중 84개" "
평점 6 - 괜찮아요. 270개 이용 후기 중 45개" "
평점 4 - 별로예요. 270개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 270개 이용 후기 중 46개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

5.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

8/10 - 좋아요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스
A little old… needs some upgrades
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Alexander,Thank you for your feedback. We appreciate your insight and will certainly take it into consideration as we continue to strive for improvement. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

8/10 - 좋아요

Katelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good! 4 stars only because the pet fee was 30$ a night which is higher than normal.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear Katelyn,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a good experience overall. We appreciate your honesty regarding the pet fee, and we'll take your feedback into consideration as we review our pricing policies. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another great stay in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
Pulled back the sheets on the bed and there's a huge dried stain and a black hair about 12 inches long. Then i pulled back the mattress cover and there's about 7 long black hairs and what appears to be a fecal stain. I slept with all the covers on the bed and all my clothes on. Disgusting
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 6일
Dear John,We are truly sorry to hear about your disappointing experience during your recent stay. This falls far below our standards of cleanliness, and we deeply apologize for any discomfort or inconvenience caused. Rest assured, we take these matters seriously and have addressed them with our housekeeping team to ensure it does not happen again. We understand your concerns and appreciate your feedback, which helps us to improve. We hope for another chance to provide you with the exceptional stay you deserve.Sincerely, Hotel Manager

6/10 - 괜찮아요

Deborah

The Indian owner was quite nice and very sophisticated. Clean rooms other than the iron burn marks in the carpet. All together well worth it.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Deborah,We appreciate your positive feedback and are glad to hear that you found the owner welcoming and sophisticated. It's great to know you enjoyed clean rooms, although we apologize for any inconvenience caused by the iron burn marks. Your comments are valuable, and we'll address this issue. Thank you for choosing us; we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 2일
Dear Guest,Thank you for your review and for rating our hotel 8 out of 10! We appreciate your feedback and are glad to hear that you had a positive experience during your stay. We are constantly working to improve our services and facilities to provide an even better experience for our guests. If there is anything specific that you feel we could have done to earn a higher rating, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us!Sincerely, Hotel Manager

6/10 - 괜찮아요

Carlos

La propiedad está bien ubicada simplemente le hace falta una renovación general
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Carlos,Thank you for your feedback. We appreciate your acknowledgment of our well-located property. Your suggestion about a general renovation is duly noted, and we value your input. We're always looking for ways to improve, and your comments help guide our future enhancements. We hope to welcome you back for an improved stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jarumit

연인과의 여행
별로예요: 직원 및 서비스
The personal check the room before give us the deposit and told us a small towel was missing but we always bring our own towels because we don't like using the ones at the hotel and we explained that and we even showed our luggage to prove that we don't need a use towel from hotel
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Jarumit,We apologize for any inconvenience caused during the check-in process. We appreciate you explaining your situation, and we regret any misunderstanding regarding the missing towel. Your feedback is important, and we'll use it to improve our procedures. We hope the rest of your stay was enjoyable and that we can provide a more seamless experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Edward

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not for me
Not pleased eith condition of rooms and hard beds.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Edward,We apologize for falling short of your expectations regarding the room conditions and the comfort of the beds. Your feedback is valuable, and we take it seriously. Rest assured, we are addressing these issues to enhance the overall guest experience. We appreciate your honesty and hope for the opportunity to make amends on a future visit.Sincerely, Hotel Manager

8/10 - 좋아요

Mandi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 23일
Dear Mandi,Thank you for your rating of 4/5. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. If there are any specific areas where we can improve and enhance your future visits, please feel free to share your suggestions. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Young

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Young,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

2/10 - 너무 별로예요

homar

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Homar,We're sorry to hear that your experience fell short of expectations. If there are specific concerns or issues you'd like us to address, please provide more details. Your feedback is important, and we're committed to improving our services. We appreciate your input and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Teresa 님, Pittsburg

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Teresa,Thank you for sharing your recent stay with us and for giving us 4 stars. We're glad that you had a great time at our hotel. We strive to provide our guests with the best service and the most comfortable stay. If there are any suggestions for improvements, please let us know. You are welcome again.Sincerely, Hotel Manager

8/10 - 좋아요

Jon

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Jon,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

4/10 - 별로예요

Stacey

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and responsive, and the rooms were clean, but this property is extremely run down which made it feel dingy and dirty, even though it was not, and other guests were having loud parties and even fights. There was a glaringly bright security light right outside our window, which shone around our "blackout" drape and through the tear in it, as and example. I was glad I had my sleep eye mask. We didn't feel unsafe or in any way mistreated. It just wasn't the most comfortable experience.
2023년 12월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Stacey,We appreciate your detailed feedback. While we're pleased to hear positive remarks about our friendly staff and clean rooms, we're sorry to learn about the challenges you faced with the property's condition and disturbances from other guests. Your observations are crucial, and we'll address these issues to enhance the overall guest experience. We value your understanding and hope to have the opportunity to provide a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Erma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Erma,Thank you for your perfect score! We're delighted to hear that you had a fantastic experience. Your feedback means a lot to us, and we look forward to welcoming you back for another 10 out of 10 stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Tom

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stinky room...
The staff was nice enough. But the room stunk. It smelled like muggy wet carpet. To tired to go somewhere else. Slept a while and left before breakfast.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear Tom,Thank you for your feedback and praise for our staff. But, we apologize for the unpleasant experience you had during your stay. It's disheartening to hear about the issue with the room's odor. Your comfort is important to us, and we're sorry that we didn't meet your expectations in this regard. We appreciate your understanding and regret that your stay wasn't as enjoyable as it should have been. Your feedback is valuable, and we're taking steps to address this matter to ensure a more pleasant experience for our future guests. If you decide to stay with us again, we'll make every effort to provide a more comfortable and satisfying experience.Sincerely,Hotel Manager

4/10 - 별로예요

Rebecca

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was friendly, the bed was awfully hard, even with limited breakfast needed more variety.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Rebecca,We're glad to hear that you found our staff friendly during your stay. However, we apologize for the discomfort you experienced with the bed and the limited breakfast options. Your feedback about the bed firmness and breakfast variety is essential for us to improve our guest's experience. We'll certainly take your comments into consideration, aiming to enhance our bedding options and diversify our breakfast choices to better meet the needs and preferences of our guests. Thank you for sharing your thoughts, and we hope to provide a more comfortable and satisfying stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Anthoney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 8일
Dear Anthoney,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful ten-star review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely,Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place!
Wonderful option if your in Mount Pleasant
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 29일
Dear Guest,Thank you for the positive endorsement! We're thrilled to be considered a wonderful option for those visiting Mount Pleasant. If you have any additional comments or recommendations for others who may be staying in the area, please feel free to share. We look forward to hosting you or your friends again in the future!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Lino

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 20일
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Stephanie

2023년 9월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 20일
Dear Stephanie,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

JB

좋아요: 객실의 편안함
Just ok
Below average
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 13일
Dear JB,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely,Hotel Manager

6/10 - 괜찮아요

ALVIN 님, Skiatook

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The room was average to below. Just an older hotel right off the highway. Cheap, you get what you pay for. Very limited breakfast options, dont believe the pics.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 6일
Dear ALVIN,Thank you for sharing your honest feedback about your stay. We appreciate your input, as it helps us improve and provide better experiences for our guests in the future. We apologize that your experience did not meet your expectations, particularly regarding the room and breakfast options. We will review your comments to see where we can make improvements. If you decide to stay with us again, we hope to provide you with a more satisfactory experience. Safe travels!Sincerely,Hotel Manager

4/10 - 별로예요

Latorshia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 28일
Dear Latorshia,Thank you for taking the time to rate your recent stay. We're sorry to see that your experience fell below your expectations. Your feedback is valuable to us, and we would greatly appreciate more information on how we can enhance our services and facilities to better meet your needs. We're committed to improvement and hope for the opportunity to provide a more satisfying experience during your next visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

jorge 님, juarez

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 20일
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Santos 님, Denison

좋아요: 청결 상태, 직원 및 서비스
Las luces no prenden todas
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 30일
Dear Guest,We are sorry to hear that he had problems with the lights during his stay at our hotel. We apologize for any inconvenience this has caused. We appreciate that you brought this issue to our attention and we will take steps to address and fix it efficiently.If you require further assistance with this matter or others, please do not hesitate to contact our reception team. We are here to ensure that you have a comfortable and enjoyable stay.We appreciate your feedback and look forward to providing you with a better experience in the future.Sincerely,Hotel Manager

4/10 - 별로예요

edward

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Up date needed
Motel exterior was in really poor condition, room was was nice
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 28일
Dear Edward,We appreciate your feedback regarding your recent stay. We're pleased to hear that you found the room to be nice. However, we apologize for any disappointment you felt regarding the exterior condition of the hotel. Your comments are valuable, and we'll work on improving the overall appearance of our property. We hope you had a comfortable stay despite this issue and that you'll consider staying with us again in the future.Sincerely,Hotel Manager

8/10 - 좋아요

nancy

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 6일
Dear nancy,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

DJ

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disgusting! Bed bugs and roaches everywhere! Had to sleep in the car!
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 4일
Dear DJ,Your feedback shows that there was a complete breakdown with the stay which is really worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconveniences but will investigate and based on that will take all possible steps to prevent such an experience to any guest. Guest reviews are serious for us and thank you for your understanding.Sincerely,Hotel Manager

10/10 - 훌륭해요

Jacobus 님, Delfgauw

2023년 7월에 14박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Dear Jacobus,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mohammad Zaki

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The AC has a lot of noise
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 24일
Dear Mohammad Zaki,Thank you for bringing the issue with the AC noise to our attention. We apologize for any inconvenience this may have caused during your stay. Your feedback is important to us, and we will have our maintenance team investigate and address the AC noise to ensure a quieter and more comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Latalia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Workers was rude. Room was dirty and filled with bugs. All rooms had a really bad smell. I asked for a refund but the manager refused. I would really like my money back.
2023년 7월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 24일
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

2/10 - 너무 별로예요

Kathleen

가족 여행
Come see for your self
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 19일
Dear Kathleen,Thank you for taking the time to review our hotel. We appreciate your feedback and would love to hear more about your experience with us, whether it be positive aspects that you would like to highlight or areas where you feel we could improve. We hope to have the opportunity to welcome you back soon and show you all that our hotel has to offer.Sincerely,Hotel Manager

8/10 - 좋아요

Jacobus 님, Delfgauw

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 7월에 10박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 18일
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Willie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
STANKING A- - ROOM
Small pillows and the too smelled like smoke. I checked out a lil after midnight. The smell was unbearable. No pool in July didn’t make any sense either. This use to be my favorite place to stay.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 5일
Dear Willie,We sincerely apologize for the poor experience you had during your stay. We understand your disappointment and frustration with the multiple issues you encountered. Rest assured, we will thoroughly investigate the matter and take necessary actions to prevent such incidents in the future. Please know that this is not indicative of our usual level of hospitality, and we appreciate your feedback. We will address your concerns with our team and implement appropriate solutions to ensure guest satisfaction. We hope you will give us another opportunity in the future to provide you with a more positive impression of our property. Thank you for bringing these matters to our attention.Sincerely,Hotel Manager

4/10 - 별로예요

Phillip

아이를 동반한 가족 여행
Room in disrepair. Pool dirty.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 30일
Dear Phillip,Thank you for your feedback. We apologize for the condition of your room and the cleanliness of the pool. This is not up to our standards, and we appreciate you bringing it to our attention. We will address these issues promptly to ensure a better experience for our guests. Sincerely,Hotel Manager

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They have by far the BEST pillows EVER!!
2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 23일
Dear Rebecca,Thank you for sharing your experience regarding our hotel's pillows. We are thrilled to hear that you found them to be the best ever! We understand that a good night's sleep is essential for our guests, and we pride ourselves on providing comfortable and relaxing accommodations. We hope that you enjoyed the rest of your stay with us and we look forward to welcoming you back the next time you're in town.Sincerely,Hotel Manager

8/10 - 좋아요

Stacy

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 7일
Dear Stacy,Thank you for your review, which has earned our hotel a 4-star rating. Your rating is very much appreciated and will be shared with the rest of the staff. If there is anything that we can do to make your next visit even more enjoyable, please let us know. We look forward to having you back as our guest soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

Adan

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 3일
Dear Adan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!Best Regards, Hotel Manager

4/10 - 별로예요

Joanna 님, Stephenville

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
YIKES. Ooophh. I booked a non-refundable room so I dealt with the situation as best as possible after driving 12 hours. The place is a complete GUT JOB. It’s filthy. The carpets alone! I refused to get undressed. Just- wow. I wish I had saved my money and slept in my car. Just no. No place for a lady or children.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 8일
Dear Joanna,Thank you for bringing to our attention your concerns regarding your recent stay at our hotel. We are extremely disappointed to hear that your experience did not meet your expectations and that you found our accommodations to be unacceptable. We take cleanliness and maintenance very seriously and we are sorry that we failed to provide you with the high standard of service that we strive to deliver to all of our guests. Rest assured that we will be taking the necessary steps to investigate your concerns and ensure that our property is up to our standards. At the same time, we regret that you felt compelled to write such a negative review of our hotel. While we understand the frustration of not having a positive experience, we wish you had brought these issues to our attention during your stay so we could have taken immediate action to address them. We hope that you will reconsider staying with us in the future and give us the opportunity to provide you with the comfortable and enjoyable stay that we are known for.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Kelvin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mal olor a mascota dentro de las avitaciones muy desagradable las personas parese que dentro de la avitaciones pueden fumar y el olor era desagradable ...
2023년 5월에 9박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 31일
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

8/10 - 좋아요

Christian

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 22일
Dear Christian,Thank you for taking the time to leave a 4-star rating for our hotel! We strive to provide our guests with the best possible experience and hearing that you had a great experience is always very encouraging. If there is anything else we could have done to make your stay even better, please do not hesitate to let us know. We hope you will visit us again soon!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Melissa

2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 15일
Dear Melissa,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 6일
Dear Jessica,Greetings from the Quality Inn Mt. Pleasant. We appreciate your feedback, which we have taken to heart. Your remarks are very encouraging and motivating to us and the staff. We strive to provide a relaxing environment for our guests, and we welcome a chance to improve in this area. We hope to see you again soon!Sincerely,Hotel Manager

4/10 - 별로예요

Bryan

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 24일
Dear Bryan,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and will use it to improve our services and facilities to ensure a better experience for our guests in the future. We would appreciate it if you could provide us with more specific details regarding your stay, so we can identify the areas that need improvement. Please do not hesitate to contact us directly, and we will be happy to assist you. Thank you again for your review, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Russell

가족 여행
좋아요: 직원 및 서비스
When i pay for a room with ny card through a company such as expedia, i do not expect to have to pay a cash deposit of 50 dollars for the reason "incase i cause damages". It was embarassing but i paid it.
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 27일
Dear Russell,We apologize for any inconvenience caused by the request for a cash deposit. We understand that it may not be ideal to pay the unexpected deposit, however, it is the standard policy of the hotel, to ensure that our guests need to pay a security amount for any damages or losses that may occur during their stay. We understand that this may not be ideal for all our guests, and we strive to create the best possible guest experience. Thank you for your understanding.Sincerely,Hotel Manager

8/10 - 좋아요

Gina

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smells of mold and mildew gave me a headache. The toilet was not secure. The parking spots are too small and they don't have enough parking for the handicap!
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 14일
Dear Gina,Thank you for your feedback. I am sorry to hear that you had a negative experience with the room, toilet and parking at our hotel. We take great pride in providing our guests with a clean, safe and comfortable experience. We will take your feedback into consideration and make sure that all areas are repaired and cleaned to our high standards. We apologize for any inconvenience that you may have experienced and would be happy to discuss any further concerns you may have. Thank you for bringing this to our attention.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Dieu V

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thí nasty places
2023년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 2월 9일
Dear Dieu V,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit.Sincerely,Hotel Manager

2/10 - 너무 별로예요

DaeShun

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is old n needs 2 be updated n some of the rooms smell like mildew while other rooms have roaches. The towels were we old n badly stained. Apparently the facility dose not keep many clean towels on hand just so n case.
답변 제공: Hotel Manager 님, 2023년 1월 21일
Dear Guest,Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.Sincerely,Hotel Manager

6/10 - 괜찮아요

Sylvia

단체 여행, 가족 여행
Christmas Vacation
Staff was very friendly and accommodating. Parking great as I’m handicapped. Room was just so stuffy needs different ventilation with heat. Carpets needs changing. My main disappointment I did not get a receipt when I left area and still do not know what my charges were for my stay. As they have my credit card inf I do not like this. I have never left a hotel without knowing what my charges for stay would be. Could you send me a statement regarding my stay. I did not like leaving without signing and agreeing to amt charged. Can you help me with this situation. Thank u
2022년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 1월 21일
Dear Guest,We sincerely regret to know that your experience was not as positive as expected.We have taken note of these comments to make sure we do better than ever for future guestsSincerely,Hotel Manager