복도

사하라 스타 여행 후기

5 out of 5
사하라 스타
Opposite Domestic Airport (Terminal 1), Vile Parle, Mumbai, Maharashtra

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 602개 이용 후기 중 248개" "
평점 8 - 좋아요. 602개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 602개 이용 후기 중 79개" "
평점 4 - 별로예요. 602개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 602개 이용 후기 중 50개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

SUKHO

출장 여행
좋아요: 직원 및 서비스
2021년 9월에 1박 숙박함
답변 제공: Salil Fadnis 님, 2021년 10월 13일
Dear Mr. Sukho , Greetings From Hotel Sahara Star , Mumbai Guest feedback is very important to us and we take your feedback very seriously. Our excellent services have always garnered us positive reviews from our guests. However, we were not able to achieve the same during your stay which we deeply regret. Do let us know where we lacked and we assure you of a flawless experience in the future. Warm Regards & Sahara Pranam Salil Fadnis Hotel Manager

10/10 - 훌륭해요

KIJOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
사하라 스타호텔 후기
원통형 건물이라 엘리베이터에서 객실까지 많이 걸어야합니다.이것이 가장 단점입니다.공항에서도 무척 가깝습니다. 식당(부페)도 다양한음식이 준비되어 있습니다. 호텔 종업원들도 무척 친절합니다. 건물 가운데에는 다른곳에서 볼수없는 숲이 있어 눈요기를 제공합니다. 그런데 호텔에서 행사가 무척 많은듯합니다. 제가 숙박하는 기간중에는 주말빼고는 행사때문에 사람들이 굉장히 많았습니다.
2019년 9월에 6박 숙박함
답변 제공: Salil Fadnis 님, 2019년 10월 7일
Dear Mr. Kijoon, Greetings From Hotel Sahara Star!!! Guest feedback is very important to us and we take your feedback very seriously. Our excellent services have always garnered us positive reviews from our guests. However, we were not able to achieve the same during your stay which we deeply regret. We assure you of a flawless stay in the future. Looking forward to your continued patronage and many more enriching stays! Warm Regards & Sahara Pranam Salil Fadnis Hotel Manager

6/10 - 괜찮아요

hyuntai

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
사진보고 절대속지말것
별볼일없는 아침식사와 크기만한 호텔뿐. 원형식 복도에 방들이 있고 엘레베이터는 가운데 하나있어서 엘레베이터 반대편룸에서는 2분이상 걸어서 엘레베이터 타야하고..침대매트리스는 오래되어서 푹푹 꺼져있고..침구류또한 세월의 흔적이 남아있다.샤워부스룸은 문이 완전닫히지 않아 화장실이 늘 물바다된다. 절대 수영장에 속지 말아라..야외 한쪽 구석에 조그만한 수영장있고 몇명 앉을 자리도 없다.사진보고 절대속지말아라
2019년 5월에 7박 숙박함
답변 제공: Salil Fadnis 님, 2019년 6월 13일
Dear Mr. Hyuntai, Greetings From Hotel Sahara Star!!! Guest feedback is very important to us and we take your feedback very seriously. Our excellent services have always garnered us positive reviews from our guests. However, we were not able to achieve the same during your stay which we deeply regret. We assure you of a flawless stay in the future. Looking forward to your continued patronage and many more enriching stays! Warm Regards & Sahara Pranam

6/10 - 괜찮아요

JONGGUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장가신다면 비추. 여행이라면 한번은 가볼만.
룸이 매우 깨끗하게 정돈 되어 있어 쾌적하게 묵을 수 있었습니다. 다만 업무상 출장을 가신다면 룸에서 wifi 신호가 매우 약하거나 접속이 잘 끊어지므로 데이터 로밍하지 않았으면 업무에 큰 지장이 있을 뻔 했습니다. 호텔 등급에 비하여 wifi 제공이 매우 안 좋습니다. 무료로 쓸수 있는 것도 1일에 2MB밖에 되지 않고 그이상은 유료입니다. 조식은 나름 훌륭하고요 큰 무리없이 먹을 만 했습니다. 다음에 출장으로 간다면 절대 여기는 안 갈 것 같습니다. 오히려 연인과 함께나 신혼여행이나 가족여행 정도면 깨끗한 실내에 야외 수영장, 다양한 편의 시설, 공항과 근접성 등의 장점도 많아 좋을 것 같네요.
2018년 6월에 2박 숙박함

6/10 - 괜찮아요

hyo seong

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
사하라 호텔
장점은 최고의 조식. 조식만큼은 그 어느 호텔보다 훌륭하게 제공된다. 하지만 호텔 자체로서는 외관은 화려하나 내부는 청결하지 않다. 호텔 내 서비스는 당신의 인내력을 시험할 것이다. 5성급이라고 되어있지만, 4성급도 부족한 느낌.
2018년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

DONGJOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

이주영 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조식 부페가 좋고 전반적으로 작지만 깨끗함.

8/10 - 좋아요

Aso

단체 여행, 출장 여행
좋아요: 청결 상태
Property not helpful
2024년 4월에 2박 숙박함
답변 제공: Salil Fadnis 님, 2024년 4월 15일
Dear Esteemed Guest,Greeting from Hotel Sahara Star!Thank you for sharing your recent experience with us. Your feedback is crucial in helping us understand areas where we can improve and better serve our guests. We are genuinely sorry to learn that you found our property to be unsatisfying during your stay. Providing exceptional service and assistance to our guests is of paramount importance to us, and we regret any inconvenience or disappointment you may have experienced. Please rest assured that we take your feedback seriously, and we will review your comments with our team to identify opportunities for improvement. Your satisfaction is our priority, and we are committed to taking the necessary steps to address your concerns and ensure a more positive experience for all our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

2/10 - 너무 별로예요

Rajvi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unfortunately I had give rating of 1 star S there is no option for zero rating. The experience was horrific the day we had checked in to the day we checked out. Numerous complaints to the duty Manager. Yet quite disappointing service
2024년 3월에 3박 숙박함
답변 제공: Salil Fadnis 님, 2024년 4월 2일
Dear Esteemed Guest,Greetings from Hotel Sahara Star!We are terribly sorry to hear about the dreadful experience you had during your stay with us. Your comfort and satisfaction are of paramount importance to us, and it's deeply concerning to learn that we failed to meet your expectations from check-in to check-out. Please accept our sincerest apologies for the inconvenience and frustration you endured. Once again, I apologize for the disappointment and frustration you experienced, and I appreciate your patience and understanding. We hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve should you choose to stay with us again in the future

10/10 - 훌륭해요

YOGITA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Salil Fadnis 님, 2024년 3월 22일
Dear Esteemed Guest,Greetings from Hotel Sahara Star!Thank you for rating on this esteemed travel forum. A happy review is a great start to our day, as was your review. We are glad to have served you well and hope to see you soon for another wonderful stay experience!

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good size rooms. Nice balcony
2024년 3월에 1박 숙박함
답변 제공: Salil Fadnis 님, 2024년 3월 6일
Dear Esteemed Guest,Greeting from hotel Sahara Star!Thank you for considering our accommodation. We are happy that you found our rooms are very spacious, providing a comfortable and inviting environment. We strive to ensure our guests have a pleasant and memorable stay. We look forward to welcoming you again and providing a wonderful experience during your stay with us.

4/10 - 별로예요

Parthasarathy Mysore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Salil Fadnis 님, 2024년 3월 5일
Dear Esteemed Guest,Greetings from Hotel Sahara Star!Your honest review of our hotel and hospitality is very much welcome at our hotel. Guest feedback is important to us and essential for our day to day improvement. We assure you of quick and effective corrective steps and hope that you will continue choosing us as your hospitality partner in the future.Best Regards,

2/10 - 너무 별로예요

Kirtika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely disgusting. So filthy and the staff are so rude. There are insects in your room and clearly the rooms are not cleaned between guests. Horrible. We left and changed hotels it was terrible
2024년 2월에 4박 숙박함
답변 제공: Salil Fadnis 님, 2024년 3월 4일
Dear Esteemed Guest,Greeting from Hotel Sahara Star!I'm truly sorry to hear about your terrible experience. Encountering cleanliness issues and rude staff can be incredibly frustrating and disappointing, especially when it affects the enjoyment of your trip. It was a wise decision to change hotels to ensure a more comfortable stay.Warm Wishes,

2/10 - 너무 별로예요

Milliessa 님, New York

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT Book this Place the rooms are dusty and the staff didn't care.
2024년 2월에 1박 숙박함
답변 제공: Salil Fadnis 님, 2024년 3월 1일
Dear Esteemed Guest,Greetings from Hotel Sahara Star!I'm sorry to hear about your disappointing experience at our establishment. We take guest feedback very seriously and strive to provide a comfortable and enjoyable stay for all our guests. Please accept our sincerest apologies for any inconvenience caused by the condition of your room and any perceived lack of attentiveness from our staff. We are committed to addressing these issues promptly to ensure they are not repeated in the future. We would appreciate the opportunity to make things right for you. Please reach out to our management team directly so we can discuss your concerns further and work towards a resolution. Thank you for bringing this to our attention.Warm Wishes,

10/10 - 훌륭해요

Sidharth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best property and best services
2024년 2월에 1박 숙박함
답변 제공: Salil Fadnis 님, 2024년 2월 26일
Dear Esteemed Guest,Greetings from Hotel Sahara Star!Many thanks for taking out the time to share your review with us on this travel forum. Happy guests and happy reviews are always a great start to the day! Your commendations have been shared with the team and we are happy to have added value to your stay. Hope to see you again at hotel Sahara Star!

10/10 - 훌륭해요

Meghana

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
They need to revamp the condition of the hotel completely… it’s very old and needs a u haul.
2024년 2월에 2박 숙박함
답변 제공: Salil Fadnis 님, 2024년 2월 26일
Dear Esteemed guest,Greetings from Hotel Sahara Star!Thank you for choosing to share your feedback with us. We truly value your input, and we want to express our sincere appreciation for bringing your concerns to our attention.We understand that our hotel's current condition may not meet the standards you expect, and we want to assure you that addressing this is a top priority for us. Your feedback serves as a valuable opportunity for us to make meaningful improvements and revitalize our property to better serve our guests.In the meantime, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay. Your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to welcome you back in the future to experience the positive changes firsthand.

4/10 - 별로예요

Javed

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property seems old need a proper renovation, I had a wifi problem since I first day and nobody resolve it even the IT guy. Rooms not worth for the price, I booked for a Venus Premier room and had to request for a change to Lagoon one as the room smell and Lagoon room was not available even it is cheaper than what I paid, so they proposed me a suit at a discounted rate which I booked but still the room is not worth for what I paid.
2024년 2월에 3박 숙박함
답변 제공: Salil Fadnis 님, 2024년 2월 20일
Dear Esteemed Guest,Greetings from Hotel Sahara StarThank you for bringing your concern to our attention. We sincerely apologize for any inconvenience experienced during your stay. Your feedback is invaluable to us as we constantly strive to improve our services and facilities.We are very sorry to hear about the issues you have had with the property and its condition and the unresolved WiFi issue. Rest assured that we will act immediately to address these issues and fix them quickly.Regarding your room experience, we understand your disappointment and regret that we could not meet your expectations. Please note that we take your comments seriously and will review our room booking process to avoid similar incidents in the future.Once again, we apologize for any inconvenience this may cause and hope to have the opportunity to welcome you back for a much better experience..

10/10 - 훌륭해요

Manisha

2024년 2월에 4박 숙박함
답변 제공: Salil Fadnis 님, 2024년 3월 21일
Dear Esteemed Guest,Greetings from Hotel Sahara Star!To begin the day with such wonderful words is always a delight. Indeed, our team is always on their toes to make the guests’ stay special and your 5 star rating for our associates are truly appreciated.

6/10 - 괜찮아요

Ashutosh

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The location of this property is out of the world, the rooms are nice and spacious with lovely views. However, the buck stops at the service these people provide, they simply do not pick up phone calls, reception especially, in room dining was not upto the mark, rates are simply exorbitant for sub standard food. I would probably no eat there if I ever stay there again.
2024년 1월에 2박 숙박함
답변 제공: Salil Fadnis 님, 2024년 2월 20일
Dear Esteemed Guest,Greetings from Hotel Sahara Hotel!Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the location and the spacious rooms with lovely views during your stay.However, we sincerely apologize for the shortcomings you experienced in our service. It is disappointing to hear that our reception did not meet your expectations and that you encountered difficulties in reaching us by phone. Rest assured, we are taking immediate steps to address this issue and ensure that our communication channels are efficient and responsive.We also regret to learn that your experience with in-room dining did not meet your expectations. Please accept our apologies for the substandard food quality and the exorbitant rates. We are committed to providing our guests with high-quality dining experiences, and we take your feedback seriously. Our culinary team will review the menu offerings and pricing to ensure that they align with our standards of excellence.As a gesture of goodwill, we would like to offer you complimentary meals during your next stay with us. We hope that this gesture demonstrates our commitment to exceeding your expectations and provides an opportunity for us to regain your trust.Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We look forward to welcoming you back and providing you with an exceptional experience in every aspect of your stay.Warm regards,Salil Fadnis,General Manager

8/10 - 좋아요

Harpreet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 12월에 2박 숙박함
답변 제공: Salil Fadnis 님, 2024년 2월 20일
Dear Esteemed Guest,Greetings from Hotel Sahara Star!Thank you for visiting our hotel and We hope to have your future more visits at our Hotel Sahara Star.

8/10 - 좋아요

Paresh

2024년 1월에 2박 숙박함
답변 제공: Salil Fadnis 님, 2024년 2월 20일
Dear Esteemed Guest,Greetings from Sahara Star!Thank you for rating us!We look forward for your future more visits at out hotel.

10/10 - 훌륭해요

Trushant

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Salil Fadnis 님, 2024년 2월 20일
Dear Esteemed Guest,Greetings from Hotel Sahara Star!We are happy to have your valuable feedback and we look forward for your future more visits at our Hotel.

10/10 - 훌륭해요

SAJEESH 님, New Westminster

2024년 1월에 1박 숙박함
답변 제공: Salil Fadnis 님, 2024년 2월 20일
Dear Esteemed Guest,Greetings from hotel Sahara Star!We are hapy to have your review and we look forward to have your more future stay with us at Sahara Star.Warm Regards,Salil Fadnis,General Manager

10/10 - 훌륭해요

Tosif M

2023년 12월에 2박 숙박함
답변 제공: Salil Fadnis 님, 2024년 2월 20일
Dear Esteemed Guest,Greetings from Hotel Sahara Star!We are happy for your valuable feedback and we look forward for your future more visits at our Hotel.

10/10 - 훌륭해요

Kailash

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay closer to Airport & city.
Very convenient location for overnight stay also.very helpful staff, Good breakfast.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Meenish 님, Edison

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The property is not in its original anymore. Lots of things need maintenance and replacement. The front desk reception waste lot of your time going through your reservation during checkin and checkout. They need a better management or this place is going to shutdown very soon.
2023년 12월에 5박 숙박함

4/10 - 별로예요

Palash

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mumbai stay
Very poor room maintenance and poor facilities. Mosquitoes in the room. Passage carpet very old. Mercury room very old. It appears run down property. Also at break fast very poor service
2023년 12월에 1박 숙박함

8/10 - 좋아요

Sumit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

Vilash

It was my first time at this hotel. After I had checked I was given the keys. There was no one to guide me where the lifts were . Being a woman in her late 60s I expected a staff member to show me to my room. I usually stay at jw mariott sahar and the service from their staff is a lot lot better. They did. It ask for my credit cards which most hotels do. So anything extra from restaurants or in-house cafes I had to pay cas. Staff can do a lot better in terms of service
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

srinivas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and safe property
2023년 11월에 1박 숙박함

8/10 - 좋아요

Marc

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Das Design des Hotels ist wirklich einzigartig. Ich war dort bereits mehrere Male vor Jahren. Leider wurde seitdem nichts weiter renoviert oder in Schuss gehalten. Es ist immer noch ein Gutes Hotel. Aber eben nur gut.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Abdul

좋아요: 청결 상태
Very convenient by the airport
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an excellent property. I rated it 5* even though, for me, being south Mumbai would have been better for tours etc. that is not the hotels fault. It is a wonderful hotel - gym, pool, food options and staff fantastic.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

sandip

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Nikunj

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Rajesh

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One if the worst experience. Will never stay at the facility
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Katherine

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Bogdan 님, Dubai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Johannes

연인과의 여행
별로예요: 직원 및 서비스
Proof that all what glitters is not gold. BEAUTIFULL hotel layout, but our but our sky window was to dirty to look through, with rain leaking very much. Again hassle about the transfer, a complementary juice was offered but after 45 minutes not delivered to our room, when we went down to the smoking room we asked if it could be delivered there but were told that is was already sent to our room. For breakfast we were escorted to a table by a hostess, but after returning from the buffet someone else was seated there with my wifes handbag moved to another table, so we had to return to the fresh aggsttion to give a new table number. We paid a deposit for drinks etc of about 130 euro, had a few drinks but on check out another 130 euro, we asked for the bill but could not get it as it was booked through expedia and the bill woud be sent through them only. This anount had been reserved on my card but was not chargedto it in the end, no appology was received. This 5 star hotel has incompetentdesk staff and lacks maintenance never again
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Kailash

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

vijay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Mohamed 님, Male

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay but no VIP benefits
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Valencia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overpriced, no value
Sadly, The Sahara Star is no longer as good as it used to be. We were put in room 4017 where the toilet was stinking. When we tried to call the reception to inform them of the same, we found that the phone was not in working condition. Overall the staff were unhelpful and genuinely not interested in making our stay pleasant.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Mahmood Ali

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the property and their amenities.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Fehmida

2023년 7월에 2박 숙박함

8/10 - 좋아요

Umakant

2023년 7월에 3박 숙박함

6/10 - 괜찮아요

WALLS

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Sudesh

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay, friendly staff, good ckean food, clean rooms.
2023년 6월에 1박 숙박함