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캔들우드 스위트 머스코지, IHG 호텔 여행 후기

2.5 out of 5
캔들우드 스위트 머스코지, IHG 호텔
1601 N 32nd Street, Muskogee, OK

이용 후기

6.4
평점 10 - 훌륭해요. 140개 이용 후기 중 37개" "
평점 8 - 좋아요. 140개 이용 후기 중 22개" "
평점 6 - 괜찮아요. 140개 이용 후기 중 32개" "
평점 4 - 별로예요. 140개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 140개 이용 후기 중 30개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

5.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

jose

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
3 days without clean bathroom and floor
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Michael 님, Bartlesville

좋아요: 청결 상태, 직원 및 서비스
The refrigerator ran really loud. Exiting the property was a challenge as it was next to a major 6 lane highway.
2024년 3월에 2박 숙박함

4/10 - 별로예요

Larry

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Brandon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing
Enjoyed my stay: very comfortable
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HORRIBLE CUSTOMER SERVICE
Horrible! We brought a car trailer with our $100,000+ race car on it. They demanded us to park in a unlit, unsafe grass side lot that was completely out of sight of the hotel. There were only 5 cars parked in the entire parking lot and we planned on leaving at 7am the next morning. Surely, they could’ve spared a couple extra spots to accommodate us. NOPE! We ended up having to find another hotel to stay at, after having driven 11+ hours to get here. I would NEVER recommend this place to anyone. Totally unacceptable customer service.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Robin 님, henderson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome room
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Barbara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

8/10 - 좋아요

Cletus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함

8/10 - 좋아요

Randal

연인과의 여행
좋아요: 편의 시설/서비스
Had a nice stay but disappointed no breakfast.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Tolbert

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Unsatisfied
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Taylor

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Richard

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Should be given a complement room stay for free
Booked motel over a month maybe two months ago the day came for us to check in to find out they claim they over booked and did not have a room available
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Charles

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
the building was built CHEAP no insalation in the walls.
2023년 5월에 2박 숙박함

4/10 - 별로예요

leah

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The room was not to clean. When i first walk in i saw 2 dead cockroachs on the floor. The stove top was misssing a handle to use the timer so could not even cook. There were no pots and pans to use only had plates and cups. The last thing was the bathtub had no stopper so could not even take a bath just a shower.
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Mikayla

2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Hilary

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Rebekah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Matt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Hannah-Rose

2022년 9월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: DS 님, 2022년 8월 12일
Thank you for staying with us!

10/10 - 훌륭해요

Adil

2022년 8월에 1박 숙박함
답변 제공: DS 님, 2022년 8월 12일
Thank you for staying with us!

4/10 - 별로예요

MARLENE

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Mobility room booked was on the far side of the building from the elevator. We had to push My 70 year old handicapped brother who is on crutches in an office chair the entire way. The mattresses slid around on the platform, nearly causing him to fall. One of our other rooms had someone’s clothes in the closet and the air in the room was not blowing cold (103 degrees outside). Staff quickly moved our party out of that room and into another.
2022년 7월에 1박 숙박함
답변 제공: DS 님, 2022년 8월 12일
I am glad to hear that the staff moved quickly to get you and your family into another room. Yes our corner rooms in the hotel are larger and set up specifically for ADA needs. When you stay with us again please call ahead and we can try to pre block your room closer to the elevator upon your request.

10/10 - 훌륭해요

Justine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 8박 숙박함
답변 제공: DS 님, 2022년 8월 12일
Thank you for staying with us!

8/10 - 좋아요

April

좋아요: 직원 및 서비스
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

stacy

2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Douglas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no room available when we arrived and had to look for another room
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Maria

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Staff were rude. Especially the gentleman that helped me when I checked in. I called before I checked if they can provide play pen or some sort of crib since I have a 7 months old baby. He refused and adamant that they do not have one. When I checked in, we came to find out, they do have play pen. It added so much stress on my drive to the hotel.
2022년 5월에 2박 숙박함

2/10 - 너무 별로예요

Gregory

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Dana

2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Joshua

2022년 4월에 2박 숙박함

8/10 - 좋아요

Ted

2022년 4월에 2박 숙박함

4/10 - 별로예요

Alice

가족 여행
별로예요: 객실의 편안함
Not a good choice
The hotel was still "under renovation" we were told at check in. And the pool was not available. There was no breakfast. The beds were supposed to be 2 queen, and were actually 2 double. There was a breaker box in the room, which was good because none of the lights worked reliably. Every time we would leave the hotel we were asked if we were checking out.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Merlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Cody

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Initial contact with staff was great. The guy that did the paperwork was super nice and helpful. The room was missing knobs for stove controls, limited towels and the closet doors were hanging off and dangerous for toddlers to be around. The heater would make it super hot, then would wait until it got super cold before kicking back on to repeat the process. The email I received from booking the room indicated check out time was “noon”. I received an angry knock on the door at 11:20 from the desk person telling me check out was at 11. I opened the door and showed her the email which indicated “noon”. She told me she would notify the front desk from what the email said. (She was the front desk). I meet at this location to transfer my child back and forth with her mom from central Texas. I use check out times as a meeting time. If there is some type of misunderstanding between the site and Expedia’s emails then that should be addressed.
2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Darline

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Unorganized
The checkin process was the worst I ever seen it took a complete hour at 230 am to get checked in. I prepaid for 2 room through the hotel.com app and when I got there they charged my card again and then charged for an extra night stay after saying we could have a late checkout. Now I have to go through my bank to get the charges reversed
2022년 3월에 2박 숙박함

4/10 - 별로예요

Lawrence

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a great stay
Our stay was not good. The hallway was dirty, the noise level was high during the night with doors slamming, there was only 1 bath towel and no wash clothes, no hair dryer, no ice bucket, the TV remote did not work to change channels.
2021년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
No towels?!
The lady that checked us in was very friendly and pleasant and made the process easy. When we got to our room, the TV was already on which we thought was strange. There were 3 of us in the room: myself, my husband, and my sister. There were only 2 towels in the room. When my husband went down to ask for another towel, he was told they were all in the dryer and someone would bring some up. They never came. We asked again the next morning and were told again that they didn’t have any towels. My sister was forced to dry off using a hand towel. The TV only had one channel, TBS. We thought maybe it was the remote but the volume and mute buttons worked. It was only the buttons associated with the channels. In the bathroom, the complimentary lotion had been partially used. Also, there was no little bar of soap to wash your hands. The soap/shampoo/conditioner dispenser in the shower had huge, crusty globs on the spouts. I always travel with my own but that was gross to see while showering. It has obviously been a while since the floors had been swept. The bottoms of our socks were dirty from just walking across the room. My family has asked not to stay here again and I have to say I agree. The price was nice but next time, I’ll pay a few more dollars so no one has to dry off with a hand towel.
2021년 12월에 2박 숙박함

6/10 - 괜찮아요

Kasey

가족 여행
Eh
The first relations lady was disinterested in her job, it smelt horrible like smoking for a non smoking building, the room was mossing the tv remote, rhe phone wasnt working, the elevatornwas glitchy.
2021년 11월에 1박 숙박함

8/10 - 좋아요

Evelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함

2/10 - 너무 별로예요

Alex

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worse hotel I ever stayed
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room we were in first had food in the microwave, hair on the bathroom floor, and the beds weren’t made. The second room they moved us to about knocked me out with the smell of mold. We had a reservation for two nights and ended up staying only one night.
2021년 8월에 2박 숙박함

4/10 - 별로예요

Rachel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Where to start
I was very disappointed this trip. First, let me preface this by the front desk people are great, professional, courteous and fast. But the room. Where to begin. The AC wasnt working right. I managed to make it work with the fan as they were sold out of rooms. I then proceeded to pull back the bedspread and the sheets had pubic hairs on them. GROSSS!!!!! Also, they have it to where you cannot turn the tv up. And so i couldnt hear that either. Save your money!
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

tanya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함

4/10 - 별로예요

Wanda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The staff was very pleasant. The biggest issue was that when we asked for fresh towels we were told that there were not and we would have to bring them down to the front and they would wash them for us and then we could come back in an hour and pick them up. We asked twice during our 5 night stay if someone would come and get the trash on the morning we left, no one had shown up to take out the trash. Now, maybe this is a policy of your company that no one comes in and attends to this type of things, but we should have been told that in the beginning. We also were given a room that someone was already in and had to go back up to the desk and tell them, that I understand can happen with employees and training. The best thing was that at least the employees were nice.
2021년 7월에 6박 숙박함

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함