실내 수영장, 3 개의 야외 수영장

캡틴스 쿼터스 리조트 여행 후기

3 out of 5
캡틴스 쿼터스 리조트
901 S Ocean Blvd, Myrtle Beach, SC

이용 후기

6.8
평점 10 - 훌륭해요. 1178개 이용 후기 중 299개" "
평점 8 - 좋아요. 1178개 이용 후기 중 323개" "
평점 6 - 괜찮아요. 1178개 이용 후기 중 236개" "
평점 4 - 별로예요. 1178개 이용 후기 중 149개" "
평점 2 - 너무 별로예요. 1178개 이용 후기 중 171개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

barry

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Your hotel needed remodeled, it was dirty, old, didn't smell very good. Parking garage always had shady people hanging out in it, your price was way too high for a place Soo rundown.
2023년 2월에 2박 숙박함
답변 제공: WH 님, 2024년 2월 4일
Thank you for your feedback. We are in the process of remodeling. The parking garage is gated so only guest have access to it. We also have security on site. We do apologize that your stay was not up to par.

2/10 - 너무 별로예요

Shannon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Showed up for our stay only to find out the resort was closed due to a fire over a month before! No one from the hotel or Travelocity notified us of this!
2023년 9월에 3박 숙박함
답변 제공: WH 님, 2023년 10월 11일
Thank you for your feedback. We apologize that you were not notified of the fire. Please be advised the Hotel attempted to reach out to all guest with direct bookings and each 3rd parking booking site as guest contact info does not always transfer over. We do deeply apologize that you were not contacted and we hope that you were still able to enjoy you vacation.

2/10 - 너무 별로예요

Alexis

좋아요: 청결 상태
The visling alley caught fire. No fire alarms. No sorinkler system.
2023년 8월에 2박 숙박함
답변 제공: WH 님, 2023년 10월 11일
We apologize for the inconvenience that you faced with the unfortunate incident of the bowling alley catching fire. We are very grateful that no one was injured during the time of the event. Our deepest apologies.

10/10 - 훌륭해요

Seth

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort had just delt with a large fire only hours before we arrived. When we got there fire department was blocking off the road to the hotel. When we spoke with a hotel official they said they were relocating everyone. This almost ruined our vacation But... The hotel stepped up, found us different accomodations and we couldn't have had a better vacation. I was so impressed with how the hotel handled this catastrophe. We will definitely come back, and I hope captains quarters rebuilds bigger and better. My only critique of the hotel would be they need better communication. Even if it would have been a Twitter post or a FB post, something to keep everyone in the loop. But honestly that's just not picking.
2023년 8월에 3박 숙박함
답변 제공: WH 님, 2023년 9월 7일
Thank you for taking the time to provide your feedback. We truly apologize that you were unable to stay with us for your vacation due to the fire. We are very pleased to hear that you were able to enjoy your vacation at one of Captains Quarters sister resorts. We look forward to having you and your family stay with us in the future.

2/10 - 너무 별로예요

William

가족 여행
별로예요: 청결 상태
Disappointed
Disrespectful front desk broken door to the balcony and not clean to standards
2023년 8월에 3박 숙박함
답변 제공: WH 님, 2023년 9월 7일
Thank you for your feedback. We apologize for the inconveniences you faced and will work hard to fix issues mentioned.

2/10 - 너무 별로예요

WILLIAM

별로예요: 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: WH 님, 2023년 8월 26일
Thank you for your feedback.

2/10 - 너무 별로예요

Christian

2023년 8월에 2박 숙박함
답변 제공: WH 님, 2023년 9월 7일
Thank you for your feedback.

6/10 - 괜찮아요

Wendy

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in took too long. Waiting 2 hours for tissue after two phone calls to front desk. Beds were uncomfortable
2023년 8월에 2박 숙박함
답변 제공: WH 님, 2023년 8월 31일
Thank you for your feedback. We will work hard to fix the issues at hand.

4/10 - 별로예요

Janet

별로예요: 청결 상태
Room had bad musty smell, sink drained slow. 4 day stay, no visit from house keeping. Common areas were dirty
2023년 8월에 3박 숙박함
답변 제공: WH 님, 2023년 8월 26일
Thank you for your feedback. We apologize for the inconvenience you experienced while at the hotel. Please be advised housekeeping does service based on request due to covid.

10/10 - 훌륭해요

Elizabeth

2023년 8월에 2박 숙박함
답변 제공: WH 님, 2023년 9월 7일
Thank you for your feedback.

2/10 - 너무 별로예요

Kristal

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was gross! Floor coming apart, boogers on the wall, air vent leaking water on the walls, blood or ketchup on walls, trash on floor, hairs in bed, stains on pillow.
2023년 8월에 3박 숙박함
답변 제공: WH 님, 2023년 8월 11일
Thank you for your feedback. We apologize for the inconvenience you experienced.

6/10 - 괜찮아요

Christi

2023년 8월에 3박 숙박함
답변 제공: WH 님, 2023년 8월 31일
Thank you for your feedback.

10/10 - 훌륭해요

Rodney

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean inside and out and the staff friendly and helpful we are going back again.
2023년 7월에 2박 숙박함
답변 제공: WH 님, 2023년 8월 2일
Thank you for your feedback. We are so thrilled that you enjoyed your stay with us. We look forward to having you stay with us again soon.

8/10 - 좋아요

Tracy

좋아요: 청결 상태
There was a lot of weed smoking
2023년 7월에 3박 숙박함
답변 제공: WH 님, 2023년 8월 2일
Thank you for your feedback. We apologize about the issue at hand as we are a non-smoking property. We will alert security.

2/10 - 너무 별로예요

Christopher

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a great experience at all first time in this city very disappointed
2023년 7월에 3박 숙박함
답변 제공: WH 님, 2023년 8월 2일
Thank you for taking the time to provide us with your feedback. We apologize that your experience was not pleasant.

4/10 - 별로예요

Cecilia

2023년 7월에 2박 숙박함
답변 제공: WH 님, 2023년 8월 11일
Thank you for your feedback

6/10 - 괜찮아요

Amy

2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 7월 20일
Thank you for your feedback.

8/10 - 좋아요

Anadilia

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bueno a mi familia y a mi nos gusto mucho sin duda uno de nuestros favoritos
2023년 7월에 2박 숙박함
답변 제공: WH 님, 2023년 7월 19일
Thank you for your feedback. We are so happy that you and your family enjoyed your stay with us. We look forward to having you stay with us again soon!

8/10 - 좋아요

Kristina

가족 여행
좋아요: 청결 상태
This is a great stay for families with young kids. They make sure each day there is something fun for the kids like a pirate show or fire dancers at night. They do a wonderful job maintaining the grounds. Truthfully it’s the guests that make a mess of things during the day. The rooms can use a deep clean. The wall surfaces had built up dirt from handprints that have built up over time. Other than that it was nice.
2023년 7월에 6박 숙박함
답변 제공: WH 님, 2023년 7월 19일
Thank you for your feedback. We are so pleased you enjoyed our kids activities daily. We will be deep cleaning units soon. We apologize for the inconvenience experienced. We look forward to having you stay with us again in the future.

6/10 - 괜찮아요

Jeffrey

별로예요: 숙박 시설 상태 및 시설
2023년 7월에 7박 숙박함
답변 제공: WH 님, 2023년 7월 19일
Thank you for your feedback.

6/10 - 괜찮아요

Sheila

가족 여행
별로예요: 객실의 편안함
Refrig didn't work, mold around tub and toilet,
Stayed 3 nights 4 days. I planned this as a fun trip for my grandkids. It was fun for the kids, but if you do not have kids with you ...choose a differerent location. Definitely not worth the money. The Oceanview efficiency for 4, yes it had sleep area but we felt like sardines packed in a can. Room was small
2023년 6월에 3박 숙박함
답변 제공: WH 님, 2023년 7월 6일
Thank you for your feedback. We are please that the children enjoyed their time at the resort. We apologize that the room felt small. Should you return we suggest booking a suite to have more space. Thank you for taking the time to leave us your feedback!

4/10 - 별로예요

Ana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Se me quedo mi reloj y no lo regresaron
2023년 6월에 3박 숙박함
답변 제공: WH 님, 2023년 6월 28일
Thank you for your feedback. Please be advised the Hotel is not responsible for lost items. Safes are provided in units for your convenience. The hotel does have a shipping service that is used should lost items be found. We apologize that your watch was not found.

2/10 - 너무 별로예요

Michael

2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 7월 19일
Thank you for your feedback.

8/10 - 좋아요

Edelmira

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 28일
Thank you for your feedback.

10/10 - 훌륭해요

Jason

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Anastasia

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Nastazia at the front lobby is amazing!! Professional and welcoming! The building is in need of maintenance and upgrade. The beach area and pool area are great. Breakfast on 9th floor is very good! The best sausage links, ever and a beautiful view of the ocean!!! The bathroom is very narrow/small and the door won't close all the way. Extremely uncomfortable pull-out couch!! Not the worst, but certainly not worth the asking price!
2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 21일
Thank you for your feedback. We are pleased that Nastazia was able to wow you with her customer service! We are trying to update the property as quickly as possible. We are glad you enjoyed our ocean front breakfast area!

8/10 - 좋아요

Linda

2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 22일
Thank you for your feedback

8/10 - 좋아요

david

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 22일
Thank you for your feedback

4/10 - 별로예요

Yasseny

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was absolutely dirty, I would not stay here again!
2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 21일
Thank you for your feedback. We apologize for the inconvenience you experienced.

10/10 - 훌륭해요

Jordan

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for kids
2023년 6월에 4박 숙박함
답변 제공: WH 님, 2023년 6월 21일
Thank you for your feedback. We are thrilled the kids had a great time.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 객실의 편안함
Vacation with kids
It was great for the kids. The beds could have been more cushioned and comfortable. The lobby has steps with no handicap access. That was extremely hard for me.
2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 21일
Thank you for your feedback. There is a handicap lift that can be used t access the lobby if necessary. The hotel rooms can be accessed through the parking garage. We are so pleased the kids had a great time!

10/10 - 훌륭해요

Amber 님, Plainfield

2023년 6월에 1박 숙박함
답변 제공: WH 님, 2023년 7월 6일
Thank you for your feedback.

8/10 - 좋아요

Laquita

2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 7월 6일
Thank you for your feedback.

10/10 - 훌륭해요

Sydney

2023년 6월에 5박 숙박함
답변 제공: WH 님, 2023년 7월 6일
Thank you for your feedback.

10/10 - 훌륭해요

Patricia

2023년 6월에 2박 숙박함

4/10 - 별로예요

Katelyn

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had 4 charging outlets that were broke, the sliding glass door didnt close/lock. There were multiple occasion walking down hallways where all you could smell was marijuana. The breakfast is a continental breakfast that they charge way too much for. Ans parking in the garage will also cost you an additional price.
2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 21일
Thank you for your feedback. We apologize for the inconvenience you experienced.

4/10 - 별로예요

Chris

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The floor in room had slipper residue. The bathrooms are in need of remodeling.
2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 9일
Thank you for your feedback. We apologize for the inconvenience you experienced.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 9일
Thank you for your feedback

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 4일
Thank you for your feedback.

6/10 - 괜찮아요

Erica

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place is ok if your ok with roches because i diffently seen TWO in my room crawling be the door nasty
2023년 5월에 1박 숙박함
답변 제공: WH 님, 2023년 6월 4일
Thank you for your feedback. We apologize for the inconvenience you experienced.

8/10 - 좋아요

courtney

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the pools
2023년 5월에 3박 숙박함
답변 제공: WH 님, 2023년 6월 4일
Thank you for your feedback. We are so happy that you enjoyed the pool area.

6/10 - 괜찮아요

irays

가족 여행
별로예요: 청결 상태, 객실의 편안함
Needs a lot of improvements and verything is old
2023년 5월에 2박 숙박함
답변 제공: WH 님, 2023년 6월 4일
Thank you for your feedback. We are in the process updating units as quickly as possible. We apologize for the inconvenience.

10/10 - 훌륭해요

Santana

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the bowling alley, the fact we could pretty much never leave the property and have the full beach experience.
2023년 5월에 4박 숙박함
답변 제공: WH 님, 2023년 6월 4일
Thank you for your feedback. We are pleased that you enjoyed the amenities on property! We hope you come back and stay with us again soon!

6/10 - 괜찮아요

Angela

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
This was a really fun property with a lot to offer for kids but it was super loud at night and a lot of people were smoking pot in the property and around. IT was clean though and during the daytime we had a great time enjoying the amenities.
2023년 5월에 1박 숙박함
답변 제공: Spencer M. 님, 2023년 5월 25일
Thank you so much. We are very pleased to see you enjoyed your stay at the Captain’s Quarters! Any feedback to make our resort better is welcomed.

2/10 - 너무 별로예요

Jaclyn

가족 여행
별로예요: 청결 상태, 객실의 편안함
Gross, don't stay here.
Stay as far away from this motel as possible. The photos make it look like a nice resort, but it is a CHEAP motel that they have attached a parking garage to. It's dirty, gross, expensive, and breakfast was not included (and costs $35 per person!). NOT WORTH IT AT ALL.
2023년 5월에 1박 숙박함
답변 제공: Spencer M. 님, 2023년 5월 25일
Your feedback is disheartening as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will use your comments to be sure we're consistently providing the exceptional hospitality for which we're known. Thank you for sharing your input. Breakfast buffet is 14.95/adult and 9.95/ 12-5 years old.

2/10 - 너무 별로예요

Dennis

별로예요: 청결 상태
2023년 5월에 1박 숙박함
답변 제공: Spencer M. 님, 2023년 5월 25일
We're sorry you were unhappy. Thanks for letting us know.

2/10 - 너무 별로예요

Silvana

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
very dirty and the hotel is not quiet
2023년 5월에 1박 숙박함
답변 제공: WH 님, 2023년 5월 20일
Thank you for your feedback. We apologize that you were unpleased with your stay. We will work hard to fix the issues at hand.

10/10 - 훌륭해요

Leah

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: WH 님, 2023년 5월 20일
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10/10 - 훌륭해요

Kelly

2023년 5월에 4박 숙박함
답변 제공: WH 님, 2023년 6월 9일
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6/10 - 괜찮아요

Dwayne

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함
답변 제공: WH 님, 2023년 5월 20일
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