연회장

더 리츠-칼튼, 네이플스 여행 후기

5 out of 5
더 리츠-칼튼, 네이플스
280 Vanderbilt Beach Rd, Naples, FL

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 365개 이용 후기 중 257개" "
평점 8 - 좋아요. 365개 이용 후기 중 60개" "
평점 6 - 괜찮아요. 365개 이용 후기 중 29개" "
평점 4 - 별로예요. 365개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 365개 이용 후기 중 8개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 26일
Dear Alexandra, We appreciate your kind rating. Our utmost goal is to ensure that every guest at The Ritz-Carlton, Naples, enjoys our exceptional offerings and embraces the splendor of the Gulf Coast beaches in Florida. We hope you will return to see us soon. Regards,Chris Hynes

10/10 - 훌륭해요

sarena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property expected nothing less
2024년 3월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 16일
Dear Sarena, Thank you for your generous review of The Ritz-Carlton, Naples. We value hearing from our guests and love knowing how much you enjoyed our elegant property. We hope you had the opportunity to take advantage of our great amenities and unwind with the extraordinary views from your accommodations. Please come back and see us again soon. Regards,Chris Hynes

10/10 - 훌륭해요

johanne 님, Verdun

All was very nice
2024년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 17일
Dear Johanne, Thank you for taking the time to leave your comments regarding your time at The Ritz-Carlton, Naples. Our Ladies and Gentlemen are pleased that you enjoyed your stay and that we could be a part of your memorable experience. We look forward to accommodating you every time you visit our exciting city.Regards,Chris Hynes

10/10 - 훌륭해요

Joel

답변 제공: Guest Relations 님, 2024년 2월 29일
Dear Joel, Thank you for your wonderful rating. We want every guest to delight in our signature experiences here at The Ritz-Carlton, Naples, and experience the beauty of Florida's Gulf Coast beaches. We are pleased to have exceeded your expectations, and we look forward to welcoming you back soon. Regards,Chris Hynes

10/10 - 훌륭해요

Un Jin

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely place with outstanding service. I would return any time to this property.
2023년 12월에 4박 숙박함
답변 제공: Resv Dept. 님, 2023년 12월 11일
Thank you for your feedback. We appreciate your comments. The Ladies and Gentlemen at The Ritz-Carlton remain at your service.

2/10 - 너무 별로예요

Lyra

2023년 11월에 1박 숙박함
답변 제공: Chris Hynes 님, 2023년 11월 23일
Dear Lyra, Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we fell short in your case. We hope you will consider giving us another chance on your next visit to Naples so we can provide you with a much-improved stay.Regards,Chris Hynes

10/10 - 훌륭해요

Christina

좋아요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Chris Hynes 님, 2023년 11월 17일
Dear Christina, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Ritz-Carlton, Naples, and we look forward to welcoming you again soon.Regards,Chris Hynes

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff so polite, friendly, and attentive. Very clean and new. Food delicious - lots of dining options. Great beach - nice amenities for pool and beach goers.
2023년 11월에 6박 숙박함
답변 제공: Chris Hynes 님, 2023년 11월 11일
Dear Louis, Thank you for being our guest and for writing such a descriptive and complimentary review. We are delighted that our inspired service and sun-soaked beach location exceeded your expectations and that you loved dining at our in-house restaurants. We hope that your exceptional experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing The Ritz-Carlton, Naples.Regards,Chris Hynes

10/10 - 훌륭해요

Olivia 님, Miami

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property
2023년 10월에 2박 숙박함
답변 제공: Chris Hynes 님, 2023년 10월 25일
Dear Olivia, Thank you for your recent stay at The Ritz-Carlton, Naples, and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon.Regards,Chris Hynes

10/10 - 훌륭해요

Clayton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very upscale and comfortable property.
2023년 9월에 3박 숙박함
답변 제공: Chris Hynes 님, 2023년 9월 25일
Dear Clayton, On behalf of our Ladies and Gentlemen at The Ritz-Carlton, Naples, thank you for your kind remarks. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Regards,Chris Hynes

10/10 - 훌륭해요

Rogelio 님, Westerville

2023년 9월에 1박 숙박함
답변 제공: Chris Hynes 님, 2023년 9월 20일
Dear Rogelio, On behalf of our Ladies and Gentlemen at The Ritz-Carlton, Naples, thank you for your kind remarks. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Regards,Chris Hynes

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool and beach and restaurants were amazing
2023년 8월에 3박 숙박함
답변 제공: Chris Hynes 님, 2023년 8월 28일
Dear Courtney, Thank you for choosing The Ritz-Carlton, Naples, and for writing such a gracious review. We are pleased that our thoughtfully prepared menus at our in-house restaurants and pristine pools exceeded your expectations. We hope that your exceptional experience will bring you back to enjoy more of what we have to offer. It was our pleasure accommodating you, and we look forward to your next visit.Regards,Chris Hynes

10/10 - 훌륭해요

JUAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Rooms Are espectacular, beautiful hotel
2023년 8월에 1박 숙박함
답변 제공: Chris Hynes 님, 2023년 8월 21일
Dear Juan, It was a pleasure to welcome you to The Ritz-Carlton, Naples. We are pleased we could provide you with an exceptional experience and that you enjoyed our luxurious accommodations. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Regards,Chris Hynes

10/10 - 훌륭해요

Elaine

2023년 8월에 1박 숙박함
답변 제공: Reservation Department 님, 2023년 9월 5일
Thank you. We appreciate your feed back.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely attentive
2023년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 25일
Dear Michael, It is a pleasure to know we were able to exceed your expectations at The Ritz-Carlton, Naples. We strive to ensure every guest has a meaningful and relaxing stay, and we will enjoy sharing your compliments with our Ladies and Gentlemen. We look forward to welcoming you back on your next visit to Naples. Christopher Hynes

10/10 - 훌륭해요

Patricio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
El hotel está renovado recientemente y todo está impecable como nuevo. La pieza muy cómoda y muy amplia, el servicio excelente y de primera categoría
2023년 7월에 2박 숙박함
답변 제공: Reservation Department 님, 2023년 7월 20일
We thank you for your review. We hope you visit us again for another beautiful stay.

4/10 - 별로예요

oscar

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff and a nice facility, unfortunately due to lack of well-coordinated management and the facility is not completely ready for the price they charge per room (the price per room is exaggerated), The air conditioning have issues, the lights in the bathroom have motion detector cells and turn off the lights too quickly(let you in the dark in the middle of a shower) also the room that we get in the 14 floor was with no minibar , wine , candies etc. upon arrival( after several hours of complaint the minibar arrive). We never ask for compensation but never were offered. Definitely not a five-star hotel.
답변 제공: Guest Relations 님, 2023년 7월 19일
Dear Oscar, Thank you for taking the time to evaluate your stay with us. We are pleased to read your kind remarks about our devoted Ladies and Gentlemen. However, we are sincerely sorry for not meeting some of your expectations and for the concerns you had with your room. We have taken proper action, and we are grateful for your feedback as we continually work to enhance our accommodations and guest services. We hope you will give us another occasion to provide you with the elevated hospitality for which we are known. Christopher Hynes

8/10 - 좋아요

Tara

2023년 7월에 5박 숙박함
답변 제공: Reservation Department 님, 2023년 8월 15일
Thank you for the feedback, we appreciate your review.

2/10 - 너무 별로예요

Marcos 님, Sao Paulo

연인과의 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The problems start at checkin ( i got a different room than the one i paid for ) it didn't have a full view of the sea , the check in was slow ( the person didn't know he was doing it ) the restaurants are closed s the beach club too ( information that wasn't clear when I made the reservation)
2023년 7월에 2박 숙박함
답변 제공: Reservation Department 님, 2023년 7월 12일
Please accept our sincere apologies for these issues you have experienced during your stay with us. We hope you return and enjoy a better stay.

8/10 - 좋아요

Taylor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is under extensive renovations. Restaurants were limited, with no dinner available on Mon-Wed except for room service.
2022년 9월에 2박 숙박함
답변 제공: Property Admin - Rooms Division 님, 2022년 9월 9일
Dear Taylor, Thank you for reviewing your stay with us. While your overall rating suggests most of your visit was pleasant, we are sorry for the inconvenience you experienced due to the remastering of our property. We would love for you to revisit to see the next chapter in our storied history exemplary of our continued commitment to unparalleled service and guest experience. Thank you again, and we wish you all the best with your travels.Best Regards, Atlantic Keim,Property Admin - Rooms Division

8/10 - 좋아요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
En general el servicio a la altura de un Ritz, pero obviamente los trabajos de remodelación fueron bastante molestos. No se respetaban los horarios de trabajo sobre todo en la mañana. Desde las 6 am los ruidos eran muy desagradables, y los pasillos muy sucios con mucho trabajador durante todo el día rondando.
2022년 7월에 6박 숙박함
답변 제공: Property Admin - Rooms Division 님, 2022년 7월 21일
Hello Vanessa, thank you for being our guest at The Ritz-Carlton, Naples, and for sharing your comments. It is wonderful to know you enjoyed our personalized service; however, we apologize for the inconvenience you experienced due to the remastering of our property. We would love for you to revisit to see the next chapter in our storied history exemplary of our continued commitment to unparalleled service and guest experience. Thank you again, and we wish you all the best with your travels. Best Regards, Atlantic Keim, Property Admin - Rooms Division

2/10 - 너무 별로예요

grazia

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
to enter into a luxury hotel where you are spending over $800 night to use amenities and have access to everything they offer was so disappointing. understand they are were doing renovations around the pool, the inconvenience of listing on our floor the noise was awful of renovations no lobby access for the amount they charge not to have a luxury feeling was awful
2022년 6월에 2박 숙박함
답변 제공: Property Admin - Rooms Division 님, 2022년 6월 20일
Dear Grazia, thank you for sharing your comments. We aim to provide an exceptional stay to each of our guests, and we apologize for not meeting these expectations. Please accept our apologies for the inconvenience you experienced due to the remastering of our property. We are grateful for your patience and understanding as we enhance our guest services. It was our pleasure hosting you, and we hope you will revisit so we can show you our passion for delivering meaningful and inspiring experiences. Best Regards, Atlantic Keim, Property Admin - Rooms Division

10/10 - 훌륭해요

JENNIFER

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함
답변 제공: Property Admin - Rooms Division 님, 2022년 9월 17일
Dear Jennifer, We are pleased your experience was an enriching one, and we want to thank you for your excellent rating. All of us at The Ritz-Carlton, Naples, look forward to your next visit.Best Regards, Atlantic Keim,Property Admin - Rooms Division

6/10 - 괜찮아요

JUAN CARLOS

2022년 5월에 2박 숙박함
답변 제공: Property Admin - Rooms Division 님, 2022년 6월 1일
Dear JUAN, we hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Best Regards, Atlantic Keim, Property Admin - Rooms Division

4/10 - 별로예요

Joan

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Deberían avisar que están en construcción, pésimo
2022년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 5월 10일
Dear Joan, thank you for choosing us and taking the time to leave a review. While we strive to be transparent about any enhancements to our hotel online and during the booking process, we are genuinely sorry for any miscommunication and for any challenges or inconveniences you experienced due to the remastering of our property. We are grateful for your patience and feedback. We would love for you to revisit to see the next chapter in our storied history, exemplary of our continued commitment to unparalleled service and guest experience. Thank you again, and we wish you all the best with your travels. Best Regards, Jon McGaunn, Hotel Manager

10/10 - 훌륭해요

CATHERINE V.

좋아요: 청결 상태, 직원 및 서비스
Under construction so I understand it’s not up to the Ritz standards. Overall great but not excellent per other Ritz properties.
2022년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 4월 18일
Dear CATHERINE, thank you for taking the time to leave your review and for mentioning how much you enjoyed your overall time with us. We are currently remastering our property, and we want to extend our apologies for any challenges or inconveniences this may have caused. We are grateful for your patience and understanding as we enhance our guest services. It was our pleasure hosting you, and we hope you will revisit so we can show you our passion for delivering meaningful and inspiring experiences. Best Regards, Jon McGaun, Hotel Manager

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful
2022년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 4월 5일
Dear Renee, on behalf of our Ladies and Gentlemen of The Ritz-Carlton, Naples, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax in Naples. We look forward to having you visit again. Best Regards, Jon McGaunn, Hotel Manager

8/10 - 좋아요

Henry

좋아요: 청결 상태, 직원 및 서비스
2022년 3월에 3박 숙박함
답변 제공: Property Admin - Rooms Division 님, 2022년 6월 29일
Dear Henry, all of us at The Ritz-Carlton, Naples, appreciate your kind rating. We are glad you had an enjoyable stay and would love to see you again soon. Best Regards, Atlantic Keim, Property Admin - Rooms Division

10/10 - 훌륭해요

Lisa

2021년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 1월 30일
Dear Lisa, we are delighted you had an excellent stay at The Ritz-Carlton, Naples, and we appreciate the wonderful rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Best Regards, Jon McGaunn, Hotel Manager

6/10 - 괜찮아요

Roslyn

가족 여행
별로예요: 숙박 시설 상태 및 시설
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Eileen 님, Sewell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location on Vanderbilt Beach. There is ongoing construction activity on the property which precludes use of swimming pool. Also construction noise adjacent to breakfast dining area was distracting as well as the dust created by the concrete saw.
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Raul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Mary

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The oasis feel. All employees we encountered were exceptional. Didn't mind the renovations at all. Still a quality place to stay. I will return for sure.
2021년 9월에 2박 숙박함

8/10 - 좋아요

Rita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is was good But the rooms should be renovated
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like everything
2021년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2021년 6월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The grounds are very pretty and well kept. However, the rooms are very ordinary for the extremely high price you pay to stay there. Single sink, shower curtain on a tub/shower, very thin toilet paper. Our air conditioning vent had two dryer sheets hanging from it.
2021년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. The beach and service were wonderful! Upgraded our room and greeted with champagne. Staff was friendly and accommodating. The Grill had a pianist and the food was delicious. Room was very clean and spacious. The view the best. We will be back.
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an absolutely fabulous time staying here for a long weekend. The staff is so kind and helpful and the meals we had at the restaurants on property were phenomenal. I’d come back for sure.
2021년 5월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The location is fantastic and the beach was warm and friendly. The staff was accommodating and friendly. Room service had limited menu's and service hours. This was unexpected. Prices were very high given limited services. Some restaurants were closed or had limited hours. Construction was going on, but it was posted in advance. Shuttles to sister property were very limited and we had to take a taxi. We expected fantastic service, fantastic amenities, a never say no attitude, But that is not we we got. It was okay to good, but not great. A bit disappointing. Paid over $3000 for two nights.
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, and all the on site restaurant options were amazing.
2021년 5월에 3박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing beach!! Great service!! We had a blast !!
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice and clean, the staff are very professional and friendly.
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 5월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was exceptional, hotel property is beautiful.
2021년 4월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
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2021년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2021년 4월에 7박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent!
2021년 3월에 1박 숙박함

6/10 - 괜찮아요

XIUJUAN

2021년 3월에 1박 숙박함