Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews, Deals & Photos 2025

Q: Does Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only have a pool?

Yes, this property has 2 outdoor pools.

Q: Is Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only pet-friendly?

No, pets are not allowed at this property.

Q: How much is parking at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Self parking and valet parking are free at this property.

Q: What time is check-in at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

Q: Are there all-inclusive benefits at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yes, the property is all-inclusive.

Q: Where is Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only located?

Nestled on the beach, this Negril property is within a 10-minute walk of Bloody Bay, Seven Mile Beach, and Bloody Bay Beach. Jamaica Beaches and Booby Cay are also within 10 minutes.

10/10 Excellent

Mohammed

Aug 28, 2025

It was nice

Stayed 3 nights in Aug 2025

8/10 Good

Taury

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the overall stay a lot. Only thing is the room service food was cold everytime we ordered and it arrived

Stayed 4 nights in Mar 2025

10/10 Excellent

Niesha

Nov 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I really enjoyed the Royalton Hideaway Negril. The staff was super friendly. The entertainment was Amazing and the food was delicious.

Stayed 7 nights in Nov 2024

10/10 Excellent

Shadae

Oct 31, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was so beautiful and the staffs was so nice to us and both food and drinks was satisfying it worth’s the stay I had a great experience which left us with great memories

Stayed 2 nights in Oct 2024

8/10 Good

Kelly Ballew

Mar 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Beautiful resort with friendly staff. Food was just ok, kind of disappointing since it’s an all- inclusive but didn’t ruin the trip. Would stay here again

Stayed 5 nights in Mar 2024

8/10 Good

DALE

Apr 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Chante the expedia, liaison manager. Was very helpful in resolving my room issue. She continued to follow up with me until the problem was resolved. Tameka, at the bar by the pool on the hideaway side was also awesome as well.

Stayed 5 nights in Apr 2025

10/10 Excellent

Fran

Aug 26, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort was wonderful rooms were beautiful staff was very friendly. I’d definitely go back

Stayed 2 nights in Aug 2024

10/10 Excellent

Yvan

Mar 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is one of the better all inclusive and the Diamond Club option is well worth it, the butlers that come with it are beyond helpful with everything you could need

Stayed 3 nights in Mar 2024

10/10 Excellent

Tyler

Jul 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If you can splurge and get the diamond club. Having butlers makes your trip amazing.

Stayed 5 nights in Jun 2024

8/10 Good

Jewell

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities

The Royalton Hideaway Negril Diamond experience was wonderful. We had great butler service from Okeen and Dwight. Tameka was our favorite bar tender. The grounds are beautiful and the scenery breathtaking. The beach areas were tranquil. Plenty of food options and people to assist you in booking excursions. We had a swim up pool and that was fantastic! Great for watching the sunrise and sunset. There is definitely plenty to do. The entertainment and daily activities made the stay fun. The DJ’s and dancers kept our nights filled with music and dancing. Much needed after eating so much food! I was also happy that there was daily water exercises. The staff conducting those classes really pushed us. It was great. While we enjoyed our stay at the Hideaway, it is evident that the buildings need repairs and updates. Also, not all staff were friendly. Unfortunately there were a few who were rude. Overall Royalton Hideaway was a great experience. The good outshines the areas for improvement.

Stayed 5 nights in Jul 2025

8/10 Good

Ram

Apr 5, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Property had lots of activities and amenities, very impressive rooms and food options. Most of the staff were very great but had two rude experiences; one with the pool guy and another with a dinner reservation.

Stayed 5 nights in Mar 2024

4/10 Poor

Carlette

Sep 7, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

I’ll start by saying Chantae was amazing and incredibly helpful before our stay at the Hideaway. Unfortunately, the experience went downhill quickly after check-in. We booked a Diamond Club Penthouse One Bedroom Suite expecting a premium experience, but it was far from it. The jacuzzi didn’t work when we arrived and had to be fixed. There was visible mold on the couch and in parts of the room, the toilet leaked even after being “repaired,” and the AC stopped working in the middle of the night, leaving us sweating in an unbearably hot room. These are basic maintenance issues that should never happen in a high-end resort. To make things worse, there were constant towel shortages by the pool and adults-only beach. We were told to contact our butler for towels, a small but frustrating issue that added to the overall lack of service. We were celebrating our wedding anniversary and mini honeymoon, and what was supposed to be a special, relaxing trip ended up being filled with disappointment. Some of the best moments of our vacation happened off the property, which says a lot. We really wanted to love this place, but it simply didn’t live up to the expectations or the price. A resort like this should offer a seamless, stress-free experience, sadly, that was not the case.

Stayed 5 nights in Aug 2025

10/10 Excellent

Darla

Jun 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All of the staff members were amazing! Our butlers, Okeen & Dwight and the DC staff members in the DC Lobby were phenomenal!! They all went above and beyond to make sure we had everything we needed/wanted!

Stayed 3 nights in Jun 2024

10/10 Excellent

Debra

Mar 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at Hideaway at Royalton Negril. It was perfect for us. The food was exceptional. Staff were friendly and helpful. The entertainment was good. It's located on a point so on the beach it was only people who were staying at Royalton allowed. There was no cross traffic from other resorts or locals trying to sell stuff. I felt completely comfortable leaving our items on our lounge chairs for extended periods of time while we ate, swam or whatever. What I really like was it had a mix of nice sandy beach and rocky shore so the beach sitting/ocean floating was great but also, the snorkeling was fantastic. I saw live conch for the first time, many starfish, different color sea urchins and tons of fish I couldn't begin to identify.

Stayed 6 nights in Feb 2025

10/10 Excellent

Stephannie

Oct 23, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed my stay at the property. I loved everything about it. The customer service was excellent. Irika J. at check-in was AMAZING my whole trip. I traveled alone and felt safe and enjoyed everything from the massage to the beach cabana. Definitely going back

6/10 Okay

carolyn felita

Nov 19, 2024

Disliked: Property conditions & facilities

Staff was on Strike during my stay october 21-24. Very limited services, only the buffet was available until my last night, the air in my room didn't work, didn't get moved until the last night.

Stayed 3 nights in Oct 2024

2/10 Terrible

Anthony

Oct 28, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Strike on my wife's BIRTHDAY AND ANNIVERSARY IN ONE. YOU ALL MUST BE DAMN CRAZY. PLUS NOOOO FOOD TO EAT, NO ROOM SERVICES, NOT EVEN WATER TO TAKE MY HEART MEDICATION. I NEED MAJOR COMPENSATION IMMEDIATELY. I NEED MY EVERY DOLLAR REFUNDED TO ME IMMEDIATELY. ANTHONY SIMPSON # 8763727712

Stayed 2 nights in Oct 2024

6/10 Okay

Letitia

Nov 16, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

The staff at the Hideaway was truly exceptional and went above and beyond to assist me, especially after my incident within their control—they truly deserve recognition and even a raise for their hard work. However, there were a few aspects that could be improved. During my five-day stay, construction workers were frequently blocking the entryway to the dining area, which made it difficult to navigate. As for the food, it was disappointing and reminded me of cruise fare. Even when dining at the specialty restaurants, the menu seemed to mirror what was available in the main hall where no reservations were required. This felt redundant and took away from the experience.

Stayed 5 nights in Nov 2024

8/10 Good

Keisha

Jul 23, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed in the walkout suite and it was great (highly recommend this)!!!! The steak at the Steakhouse was very poor. Ordered ribeye (med) and it was so tuff. Sent it back and got the same result, but Tamara, the waitress, made our evening great!!! She’s very warm and welcoming. Great customer service and was very sympathetic towards us. Never made us feel like a bother. She made our overall experience delightful! Sasha’Gaye, in reception was thorough, friendly and most helpful!

Stayed 3 nights in Jul 2022

4/10 Poor

Dimetriux

Jun 16, 2025

Liked: Property conditions & facilities

1. We had to change rooms because smoke alarm kept going off at random moments (no smoke around us). 2. Food was hit or miss. Reminds you of Carnival cruise. 3. Room service was 1.5 hr late every day. They have an app but they dont bring at the time u requested. No show 2x 4. App doesn't always work when making reservations. There is a receptionist set up outside giftshop that can help you. She made us a reserv. but when we went to check in, the hostesses said she did see us on the list. (they print the list exactly at 5p) I inform her reservation was just made 15 mins ago. She said "she should have known better & then they proceed to talk badly about the girl at the giftshop for making the reservation. Finally a gentlemen comes over & tells them to seat us. FYI: there were only 2 other couples seated inside and it is now 6:10p 5. The excursion compay onsite does airport shuttle. They scheduled us for a 3:45AM departure. The lobby was pitch black w Zen music on the loud speaker. The attendees were all sleep. We say in dark w no way to ck out. they turn on lights once shuttle reach front gate. The lady told us we need to ck out, we told here there was not one at front desk. we waited again but no showed so we got in van but they would not allow us to leave out gate. We go back, he scribbles our name/room# on note.no receipt. HORRIBLE PROCESS!!!

Stayed 7 nights in Jun 2025

4/10 Poor

Verified traveler

Jan 4, 2021

Disliked: Cleanliness, staff & service, property conditions & facilities

Never Again. Take your money somewhere else

Absolutely not worth what we paid for to be trapped on the resort for 5 painful days. No Jamaican food. None of the food is fresh.All inclusive resort food is usually not good but this place was the worseeeeee. Who goes to the Caribbean to eat frozen cooked food. (Such a colonizer move). The owners should be ASHAMED not working with local farmers and fishermen to get better food. Check-in was awful. We paid for a swim-up- diamond club and got basic service no swim-up. Rooms weren't cleaned promptly. We had to request for everythingggggggg. The reservations manager (Anna) was the only best thing out of this trip. Poor woman doing the job of 10 people. Adults side has no amenities, an awful beach, no restaurants, and full of kids roaming around.

Stayed 5 nights in Dec 2020

6/10 Okay

Ashley

Oct 16, 2024

Disliked: Property conditions & facilities

This was a mother/daughter duo trip. Our stay was not what we expected. Some of the staff was great and very friendly, others were not. It was hit or miss. The room was only thoroughly cleaned on the first day. After the first day, they only made our beds, took out the trash and brought towels. We had a group of four girls, I’m surprised they didn’t clean up the hair on the floor. We even left a nice tip for the cleaning lady on the first day. The hallways to the rooms were never cleaned, wouldn’t recommend going barefoot. The elevators smelled and had mold on the walls. The food was ok which we expected. Do NOT recommend eating at the sports bar (it’s worse than frozen apps). The first day we laid on the beach by the main stage and the crew was power washing the stone at the stage behind us for about four hours in the middle of the day so it wasn’t very relaxing. You would think they would do maintenance like that early in the morning when people aren’t quite out yet. The second day we went to the main pool on the family side. Good luck getting served by a bartender from the pool. Waited 45 minutes to be served. There weren’t many activities offered as well. Will not be coming here again, very disappointed. Also, a side note- bring bug spray!! The sand flies are horrible and all of us came home with tons of itchy bites.

Stayed 4 nights in Oct 2024

6/10 Okay

Daryl

Dec 5, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

The property is beautiful! The staff is super friendly. Services are slow…. broken curtain (couldn’t close) took 2 days to repair after numerous calls. My friends room key stopped working, and they had to wait almost 20 minutes in the heat, someone finally came only after my friend threatened to go to the lobby and cause a scene. We both called for bellhop to take our luggage to the lobby, and although it was confirmed, we walked our luggage ourselves only to be greeted by one of the 4 or 5 bellhops standing around as we reached the lobby. I bought a $15 dollar bag of Doritos from the resort store, they were staled! Sorry mon, no refund exchange only! We were told that we didn’t need to make reservations for the restaurants in the property as we checked in……. first thing they ask when you get to the restaurant is, “do you have a reservation”. Now we get put on a waiting list for an hour and a half to eat. We ate breakfast at the recommended Ocean Point Bistro, and although it was early, they were out of everything. The Hideaway pool was awesome! The staff, the drinks, were great! I just wish they had music playing the whole time. There were a lot of silent moments. During the FIFA games, they put 1 tv on the bar facing the sidewalk side so, those of us in the pool could not see the game. You figure, a resort like this can afford to put 2 tvs at the bar.

2/10 Terrible

Jessica

Apr 6, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

My husband and I are frequent visitors at the Royalton chain. We always book swim-out rooms. This vacation we stayed in room 8031. I wish this review was as good as my previous visits. We came to Jamaica to celebrate my birthday and we weren't able to do much celebrating bc my husband got food poisoning. He was violently sick. He was not able to leave the room. The last meal he ate was at an out door celebration for Bob Marley on the resort where they served food outside. The was the last meal he was able to consume. The next day he could not leave the room. He was weak and lethargic. He vomited and had diarrhea so much that he could barely stand up. He stood in bed and the room the entire day. My apologies for being so graphic but it ruined the entire trip. The following day he was the same way! I was extremely worried bc I knew that traveling home was going to be extremely difficult. Upon checking out I was asked about my experience, I expressed to Brandon/Jessica at the front desk what happened . Jessica then introduced me to Brandon who took my information and told me I should've said something sooner so that my husband's stool could be tested. When you have A loved one that's extremely sick on vacation you first concern is to make sure they are okay and make them as comfortable as possible. Brandon was not empathetic, it seemed as if he was trying to rule out blame on the resort which is odd bc we never left the resort. So disappointed

6/10 Okay

nikita

Jun 10, 2023

Liked: Staff & service, property conditions & facilities

This review is from the perspective of a geriatric millennial =) Overall, a good resort. Let's start with the food: Don't waste your time with the restaurants on site, the buffet is where it's at! Get some muscles and crawfish- so good! The process to get an alcoholic beverage at times was long, be warned. Some of the restaurants had long waits, or something was wrong in the kitchen, so you could wait forever for your food. The Japanese hibachi place- only place you need a reservation for, and you can only make the reservation that same day. The chefs put on a show for sure, singing, celebrating- it was fun however ... it was HOT in there. Between the stoves going and no AC, I had to go back to our room to change. Bring a fan with you or sit outside and have the amazing food but no entertainment. The room- We stayed on the ground floor, we had a swim up pool and a jacuzzi in the room. Our room was close to the trash it seemed because the first day we got there, the room and the entire area smelled of sewage. Be warned. When people are walking past your room, you can hear it as if they were standing next to you. If you are a light sleeper the constant chatter you hear outside can keep you up. We found a roach in our room the last night. Not a cute look. The tub, there was no stopper. The place: BRING BUG SPRAY. A bottle of OFF at the gift store is 22 dollars. Save yourself some $ and just bring it from home where it's not $22! overall- It's just ok

Stayed 7 nights in Jun 2023

Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only

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