외관

윈게이트 바이 윈덤 뉴캐슬 - 글렌우드 스프링스 여행 후기

2 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 660개 이용 후기 중 191개" "
평점 8 - 좋아요. 660개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 660개 이용 후기 중 111개" "
평점 4 - 별로예요. 660개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 660개 이용 후기 중 42개" "

8.2/10

청결 상태

7.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It is really a value for money. Staffs are not very helpful and kind but everything else is just fine.

10/10 - 훌륭해요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience over all, great location, clean.
2024년 3월에 3박 숙박함
답변 제공: DJ 님, 2024년 3월 17일
Luis, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

4/10 - 별로예요

Jessica

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: DJ 님, 2024년 3월 12일
Thank you for staying with us and appreciate your feedback.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: DJ 님, 2024년 3월 12일
Laura, Thank you for staying with us and appreciate your feedback.

6/10 - 괜찮아요

Kayla

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was decent. Has old heaters so there was a musty smell wheb we enetered that had to be aired out. In the parking lit there was old meral post in the ground that could easily puncture a tire- not marked at all. Beds are really firm. Staff at front desk was very unwelcoming. Their communication was terrible with guests- especially man with long hair. Breakfast is donuts, muffins, cereal, fruit. We will not be staying again but it is ok if youre just needing a place to stay noy a hotel to enjoy with your family.
답변 제공: DJ 님, 2024년 3월 12일
Kayla, Thank you for staying with us and appreciate your feedback.

10/10 - 훌륭해요

Arthur

좋아요: 숙박 시설 상태 및 시설
All great
2024년 2월에 4박 숙박함
답변 제공: Bryce 님, 2024년 2월 27일
Thank you for the positive feedback! Hope to see you again!

6/10 - 괜찮아요

Bonnie

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was very uncomfortable. The sink didn't drain properly. The bathroom still had the dirty towels from the first before us. The breakfast was not stocked and did not have any protein.
2024년 2월에 1박 숙박함
답변 제공: Wingate - New Castle 님, 2024년 2월 17일
Dear Bonnie, We apologize for the inconveniences you encountered during your stay. Your feedback is important, and we regret falling short of your expectations. We are addressing the issues with the bed, sink, and housekeeping immediately to ensure a better experience for our guests. Additionally, we will review our breakfast offerings to provide a more well-rounded selection. We appreciate your honesty and hope to have the opportunity to make amends on your next visit.

8/10 - 좋아요

Arthur

좋아요: 편의 시설/서비스
Love the hotel! Hot tube not hot enough the last few months!
2024년 1월에 4박 숙박함
답변 제공: Bryce 님, 2024년 2월 11일
Thank you for the positive feedback!

2/10 - 너무 별로예요

Peyton

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Mold
2024년 1월에 1박 숙박함
답변 제공: Wingate - New Castle 님, 2024년 2월 12일
Dear Peyton, We sincerely apologize for the presence of mold during your stay. This is unacceptable, and we take your feedback seriously. Our maintenance team will investigate and address this issue promptly. We appreciate you bringing it to our attention and apologize for any inconvenience. If you have additional details to share, please contact our customer service team so we can further address your concerns.

10/10 - 훌륭해요

Maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a cheap chair outside next to a trashcan/ashtray outside of the front of the property which looked unsightly.
2023년 12월에 1박 숙박함
답변 제공: Wingate - New Castle 님, 2024년 2월 12일
Dear Maureen, Thank you for your perfect rating! We appreciate your feedback regarding the chair outside the front of the property. We'll address this matter promptly to maintain a more appealing environment for our guests. Your insights are valuable, and we look forward to welcoming you back for another positive experience.

8/10 - 좋아요

Jose

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The personnel were good.
2023년 12월에 3박 숙박함
답변 제공: Wingate - New Castle 님, 2024년 2월 12일
Dear Jose, Thank you for your positive feedback! We're glad to hear that you found our personnel to be good. If there are specific areas where we can improve and earn that extra star in the future, please feel free to share your insights. We appreciate your stay with us and hope to have the opportunity to enhance your experience in the future.

10/10 - 훌륭해요

Arielle

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Abhi 님, 2024년 1월 2일
Dear guest, thank you for staying with us.

2/10 - 너무 별로예요

Alicia

2023년 12월에 1박 숙박함
답변 제공: Wingate - New Castle 님, 2024년 2월 12일
Dear Alicia, We apologize for not meeting your expectations during your stay. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns. Please reach out to our customer service team to discuss your experience in more detail, so we can address any issues and work towards improvements.

6/10 - 괜찮아요

Andre 님, Roosevelt

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
It wasn’t the worst hotel. My room was very dated. Needed a paint job. The toilet didn’t flush too well. The shower area was a bit funky. I liked the TV channel lineup and the hot tub.
2023년 12월에 1박 숙박함
답변 제공: Abhi 님, 2024년 1월 2일
Dear guest, thank you for staying with us.

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in Colorado for a fishing trip. This was a perfect location and accomodations. The rates were fair and allowed ys to spend more for for food at nicer restaurants 12 mi away. Easy access to these facilities from the highway.
답변 제공: Wingate - New Castle 님, 2024년 2월 12일
Dear John, Thank you for your perfect rating! We're thrilled to hear that our hotel provided the perfect location and accommodations for your fishing trip. It's great to know that our fair rates allowed you to enjoy local dining experiences. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay.

2/10 - 너무 별로예요

Dave

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Left at 0300 due to girlfriend feeling unsafe and scared. Drunks shattered glass door by our room, yelling and banging. Had no choice.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great motel to stay. The hot tub wasn't working on arrival but was fixed quickly. Housekeeping was hit and miss some cleaners better then others. It was a great place to stay and would definitely stay again!
2023년 11월에 8박 숙박함
답변 제공: Abhi 님, 2023년 12월 1일
Dear guest, looking forward to seeing you again. Thank you.

8/10 - 좋아요

Nathan

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

2023년 10월에 1박 숙박함
답변 제공: Abhi 님, 2023년 11월 3일
Dear guest, thank you for staying with us

8/10 - 좋아요

kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bbq area was nice
2023년 10월에 4박 숙박함
답변 제공: Abhi 님, 2023년 11월 3일
Dear guest, thank you for your feedback

6/10 - 괜찮아요

Bonnie

2023년 9월에 9박 숙박함

8/10 - 좋아요

Daniel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is nice for the price we paid , our checking experience was totally a nightmare trying to talk to a person in the front desk and all we could get was someone from who knows where in the kiosk, very unpleasant and it took us almost and hour to get check in .
2023년 10월에 1박 숙박함
답변 제공: Bryce 님, 2023년 10월 11일
We apologize for the difficulties you had with the self check-in Kiosk. We are not using it here for much longer so hopefully if you stay with us again in the future it will not be an issue for you.

4/10 - 별로예요

Tom

별로예요: 숙박 시설 상태 및 시설
Complementary breakfast didn’t open for 45 minutes after posted time. Exterior doors don’t close. Seemed like a security risk. Exterior was overgrown and needed a litter pickup….
2023년 10월에 2박 숙박함
답변 제공: Bryce 님, 2023년 10월 10일
We apologize for the inconveniences.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Bryce 님, 2023년 10월 9일
Thank you for the positive feedback!

8/10 - 좋아요

Stephen

2023년 10월에 1박 숙박함
답변 제공: Bryce 님, 2023년 10월 9일
Thank you for the positive feedback!

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 10월 2일
Thank you for the positive feedback!

6/10 - 괜찮아요

Joanna

2023년 9월에 5박 숙박함

10/10 - 훌륭해요

karen

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Angel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 28일
Sorry we did not meet your expectations.

4/10 - 별로예요

Damaris

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wyndham should be embarrassed to have their name on this establishment. The back of your room door still says Choice Hotel. The pool needs to be painted, and the pool deck area is used for storage. The breakfast is less than desirable. The cleaning staff has no excellence either. They removed my used towels, and did not replace them. There is black mold growing on the ceiling tiles going down the hallway. Management and Wyndham need to put some effort into this place.
2023년 9월에 3박 숙박함
답변 제공: Bryce 님, 2023년 9월 25일
I'm sorry to hear that we did not meet your expectations, we will work on improving our property in order to better accommodate you and all our guests in the future.

10/10 - 훌륭해요

Gerald

2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 10월 9일
Thank you for the positive feedback!

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Bryce 님, 2023년 9월 18일
Thank you for your positive feedback!

8/10 - 좋아요

Rich

2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 20일
Thank you for the positive feedback!

10/10 - 훌륭해요

Sylvie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Je le recommande sans hésitation.
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 18일
Thank you for the positive feedback!

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Long trip, headed home
Nice location right off the highway, clean rooms, breakfast, cheaper than going into Glenwood Springs
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 18일
Thank you for the positive feedback!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Bryce 님, 2023년 9월 18일
Thank you for the positive feedback!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommended
Nice hotel with convenient location. Jacuzzi was nice after hiking
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 18일
Thank you for the positive feedback!

10/10 - 훌륭해요

lizett

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
muy amable el personal ,todo muy bien
2023년 9월에 2박 숙박함
답변 제공: Bryce 님, 2023년 9월 15일
Thank you for the positive feedback! We are glad you enjoyed your stay and we hope to see you again!

2/10 - 너무 별로예요

Angela

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our shower handle was jammed and did not work. When we asked for a different room the attendant on zoom insisted that all we needed to do was pull the handle. We did and it broke. After we waited for the maintenance man, we were moved to another room. The next day, we were charged for the damage. The hotel had many renovations that were never completed. Stair risers were missing, room walls were left unpainted where headboards once stood. The toaster was missing pieces. The desk attendant is a remote worker on zoom. The hotel is located in the parking lot of a gas station and across the street from a McDonald’s. Anyone can do better for the price. Take care of yourself and actually stay in Glenwood Springs.
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 13일
While I understand your frustration of being charged for the damages you must understand that what we charged you did not even cover the cost of the repair. You agreed to pay for damages to the hotel when you signed the waver, and therefore you were indeed charged for the damages.

6/10 - 괜찮아요

Laura 님, Colorado Springs

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was an o.k. room for one night, but definitely the least expensive for a reason. All the lights in the hallway were crooked, flooring and baseboards in the stairwell was incomplete. The doors all seemed very finicky to close properly. The back parking lot area had old vending machines and a shopping cart in the corner. The room seemed clean, but the walls were very marred, the bathroom shower was very difficult to operate and the actual faucet was not even inatalled flush with the wall.
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 13일
Thank you for taken the time to express your concerns. We are working on fixing the place up and the flooring was one of the first steps, which is why the stairs are still being worked on. Hopefully if you stay with us in the future we will be able to meet your expectations!

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couple gas stations, grocery stores and restaurants less than a mile away.
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 12일
Thank you for the positive feedback!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel with decent breakfast
Needed to stay in Glenwood Springs on a Friday night. Hotel rates were ridiculous. This lodging in Newcastle (10 minutes away) was reasonable. Everything came together at this place
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 12일
Thank you for the positive feedback! We are always happy to accommodate, and we would love to see you in the future should you ever be visiting Glenwood again!

10/10 - 훌륭해요

marie 님, pomona

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean-quiet-comfortable. Everything you’re looking for when traveling breakfast was good staff was friendly & helpful.
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 11일
Thank you for the kind words, I will let our staff know that they did a good job accommodating you! I am also happy to hear that you were pleased with the quality of your stay, you are always welcome in the future!

10/10 - 훌륭해요

Leo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good price in that region for a one night stay
Luckily check in was with a real person, looks like kiosk (live person somewhere else) was down. Hotel is clean and comfortable. Great for a one night stay.
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 11일
We are happy to hear that you enjoyed your stay with us! Thank you for the positive feedback, and we would love to have you again!

4/10 - 별로예요

Tracey

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cheap for a reason. Bed was so uncomfortable. Shower didn't work. You can hear the train and all traffic and noisy neighbors.
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 11일
We are sorry to hear that you did not enjoy your stay with us.

4/10 - 별로예요

Cassandra

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Our bed was super hard and not comfortable. There were also wires hanging from the ceiling that we guess are suppose to have a smoke detector attached. Very pricey for the room. We stayed at a Comfort Suites in a larger suit with a super comfortable bed and a spa tub in the bathroom plus a shower for half the price!
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 9일
Sorry you did not enjoy your stay with us, hopefully after we undergo some coming renovations your stay with us in the future will me much more accommodating, should you decide to come back!

10/10 - 훌륭해요

felipe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i like quiet place so i can sleep well
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 7일
Thank you for the positive feedback! You are always welcome!

8/10 - 좋아요

Bethany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Bryce 님, 2023년 9월 6일
Thank you for the positive feedback!

6/10 - 괜찮아요

Keith 님, Colorado Springs

Barking dogs forced to change rooms
2023년 9월에 2박 숙박함
답변 제공: Bryce 님, 2023년 9월 6일
Sorry to hear your night was disturbed, it is hard to deal barking dogs if (owners are uncooperative) short of kicking them out. Despite the dog incident hopefully your stay was pleasant.

8/10 - 좋아요

Nedzad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
More or less everything is ok!
2023년 9월에 1박 숙박함
답변 제공: Bryce 님, 2023년 9월 5일
Thank you for the positive feedback! We hope to see you again!