I took my granddaughter to NYC for her 15th birthday. Grace, a Mcitizen hotel employee, met us in the lobby, stored our luggage until check in time and was so kind and informative! She asked us what brought us to NYC and I told her. Later when we checked into the room, she had a personalized card, a bag of chips and popcorn, a cookie and soda drinks for us! Made my granddaughter so happy!! Grace is definitely a great employee!!