4/10 - 별로예요
jaeyeon
아이를 동반한 가족 여행
2025년 1월 3일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I have lost trust in Expedia. The hotel I stayed at has 30 floors but only two elevators, one of which has been out of service and unavailable. I stayed on the 25th floor, and the remaining elevator would often stop at the 10th or 16th floor and then go back down without reaching my floor, possibly due to being overloaded. Sometimes it would just skip my floor entirely. As a result, I often had to use the stairs to go up or down.
When I asked the hotel staff how long the elevator had been out of order, they said it had been broken since March of last year. However, Expedia did not disclose this information.
While traveling abroad, keeping my phone charged is essential, but I was so afraid of missing the elevator that I chose not to bring my power bank with me on some days. The hotel had a mezzanine floor where coffee, chocolate drinks, water, and a microwave were available, but because using the elevator was so difficult, we ended up buying bottled water in bulk and drinking that in our room.
The staff were all friendly, but if I had known about the elevator issue beforehand, I would never have chosen this hotel.
jaeyeon
2024년 12월에 5박 숙박함
