리셉션

햄프턴 인 & 스위트 스테이튼 아일랜드 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 549개" "
평점 8 - 좋아요. 1001개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 90개" "
평점 4 - 별로예요. 1001개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 59개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

sun young

2024년 5월에 1박 숙박함
답변 제공: William 님, 2024년 5월 26일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love stay at this property.
2024년 5월에 2박 숙박함
답변 제공: William 님, 2024년 5월 29일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Naomi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: William 님, 2024년 5월 29일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: William 님, 2024년 5월 26일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 - 너무 별로예요

Mahdi

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were ants and roaches in not only the room but the dining and common areas. The shower wouldn’t drain and the room was never cleaned during the entire stay although explicitly asked by me numerous times.
2024년 5월에 5박 숙박함
답변 제공: William 님, 2024년 5월 26일
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 9박 숙박함
답변 제공: William 님, 2024년 5월 26일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Adina

좋아요: 청결 상태
Always a pleasure staying here
2024년 5월에 1박 숙박함
답변 제공: William 님, 2024년 5월 26일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
William and other staff were helpful and friendly
2024년 5월에 2박 숙박함
답변 제공: William 님, 2024년 5월 26일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Ola

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: William 님, 2024년 5월 26일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 - 별로예요

Edwin 님, Brooklyn

별로예요: 숙박 시설 상태 및 시설
This was my first stay at this location. The rooms were outdated and falling apart. The place looked rundown. The staff was nice though. I would not return for another stay until third place is revamped.
2024년 5월에 3박 숙박함
답변 제공: William 님, 2024년 5월 22일
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Susan

Clean room but old. No pen or paper which I always use. Mattresses in both rooms were very soft and the shower wash was empty which I discovered while showering. Screaming babies next door kept us awake all night so make sure not to get a connecting room when you require one for your family but someone else gets it, not your family. We heard screaming and yelling all night long. We’re exhausted
2024년 5월에 3박 숙박함
답변 제공: William 님, 2024년 5월 22일
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Sheri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2024년 5월에 3박 숙박함
답변 제공: William 님, 2024년 5월 22일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Heather

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, clean & safe
2024년 5월에 1박 숙박함
답변 제공: William 님, 2024년 5월 22일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Roseline

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is well presented and the room was clean enough. Breakfast was good, with hot food and few selections of muffins. My only issue was that the bath was dirty from the last customer. The room was not cleaned or bins emptied during our stay but that did not ruin our time there. Another positive was they sent the $70 taken for deposit was refunded within 2 days of checking out. Staff were attentive and responsive from housekeeping to reception. Thanks Christine at reception for being so humble and helpful. If am ever in Staten island, I'll definitely stay again.
2024년 5월에 2박 숙박함
답변 제공: William 님, 2024년 5월 22일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very helpful
2024년 5월에 2박 숙박함
답변 제공: William 님, 2024년 5월 22일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Hong 님, Staten Island

단체 여행, 출장 여행
좋아요: 편의 시설/서비스
非常友好的服务,环境也好
2024년 5월에 1박 숙박함
답변 제공: William 님, 2024년 5월 13일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Fernando

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함
답변 제공: William 님, 2024년 5월 12일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 편의 시설/서비스
everything was great
2024년 4월에 4박 숙박함
답변 제공: William 님, 2024년 5월 10일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My sisters and I stayed here for the Five Borough Bike Tour. Check out was easy and Ally was super helpful. Our room was spacious and comfortable.
2024년 5월에 2박 숙박함
답변 제공: William 님, 2024년 5월 8일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness and staff very polite
2024년 5월에 1박 숙박함
답변 제공: William 님, 2024년 5월 6일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Julian

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ev charging access made the place an easy choice to stay.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Angie 님, Pflugerville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have been go through 8 hotels so far..and this hotel is the best! Room is cleaned, breakfast is delicious! I strongly recommend
2024년 4월에 2박 숙박함
답변 제공: William 님, 2024년 5월 3일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay.
2024년 4월에 4박 숙박함
답변 제공: William 님, 2024년 5월 3일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve used this hotel as a stay the night before our cruise for the second time now , always friendly people at the desk , rooms Are spacious and clean
2024년 4월에 1박 숙박함
답변 제공: William 님, 2024년 4월 29일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Mohammed

2024년 4월에 1박 숙박함
답변 제공: William 님, 2024년 5월 22일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Iyabode

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location, clean environment.
2024년 4월에 1박 숙박함
답변 제공: William 님, 2024년 4월 26일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Houda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Trop de bruit
2024년 4월에 1박 숙박함
답변 제공: William 님, 2024년 4월 22일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for one night. This is my go to place to stay on Staten Island. The staff at front desk is very friendly and welcoming. Rooms are clean.
2024년 4월에 1박 숙박함
답변 제공: William 님, 2024년 4월 21일
Thank you for taking a moment to share your experience. I am happy to hear you found the staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Michael

단체 여행
CLASS!
2024년 4월에 2박 숙박함
답변 제공: William 님, 2024년 4월 17일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great!
2024년 3월에 2박 숙박함
답변 제공: William 님, 2024년 4월 14일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Anna Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great and pleasant!
2024년 3월에 2박 숙박함
답변 제공: William 님, 2024년 4월 2일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the hotel and the amenities, great breakfast buffet. I just didn’t like the area around, a lot of industrial.
2024년 3월에 1박 숙박함
답변 제공: William 님, 2024년 4월 2일
Thank you for taking a moment to share your experience. I am happy to hear you found the breakfast to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Georgia

가족 여행
It was clean and quiet and staff were very nice. I can’t say anything negative about it. Beds were clean and very comfortable as well.
2024년 3월에 3박 숙박함
답변 제공: William 님, 2024년 4월 2일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

dexter

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: William 님, 2024년 4월 2일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 - 너무 별로예요

Deimante

별로예요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: William 님, 2024년 4월 2일
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 - 괜찮아요

Iman

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Housekeeper Toni was very rude when another colleague asked her to assist me with towels. Her response was so nasty. She clearly hates her job.
2024년 3월에 2박 숙박함
답변 제공: William 님, 2024년 3월 27일
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Kwai Chuen

2024년 3월에 4박 숙박함
답변 제공: William 님, 2024년 4월 14일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Jolanta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel's cleanliness surpassed my expectations. We loved it, thank you to entire crew.
2024년 3월에 1박 숙박함
답변 제공: William 님, 2024년 3월 27일
Thank you for taking a moment to share your experience. I am happy to hear you found the crew to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 - 훌륭해요

Betsy

좋아요: 숙박 시설 상태 및 시설
Very kind staff.
2024년 3월에 2박 숙박함
답변 제공: William 님, 2024년 3월 27일
Thank you for taking a moment to share your experience. I am happy to hear you found the staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 - 훌륭해요

Dorota

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean hotel
2024년 3월에 1박 숙박함
답변 제공: William 님, 2024년 3월 27일
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 - 훌륭해요

SHARON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly
2024년 3월에 4박 숙박함
답변 제공: William 님, 2024년 3월 27일
Thank you for taking a moment to share your experience. I am happy to hear you found the staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 - 훌륭해요

Mitiku

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: William 님, 2024년 3월 18일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

8/10 - 좋아요

Judy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was limited but it was clean and relatively quiet. Staff was friendly. Had to ask for some amenities that seemed basic like a bath mat and they didn’t seem organized and tried to clean our room twice on the day we checked out which you would think they would wait to get notice that we were gone.
2024년 3월에 4박 숙박함
답변 제공: William 님, 2024년 3월 18일
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 - 훌륭해요

david

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place to stay! lots of room for parking, clean hotels, nice and friendly staff! would stay here again in the future!
2024년 3월에 1박 숙박함
답변 제공: William 님, 2024년 3월 13일
Thank you for taking a moment to share your experience. I am happy to hear you found the parking and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

4/10 - 별로예요

Thomas 님, Broad Brook

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly. The room was spacious. The hotel was clean. Nice pack & play provided. No restaurant at the hotel (free breakfast which was surprisingly good), have to walk across parking lot to Hilton for their restaurant. But the biggest knock. Our room faced a highway so that was loud enough. But there was some sort of event going on in/near the hotel. Music blaring til 2 am. We (myself, wife, 2 kids) got zero sleep that night. So loud the hotel was literally vibrating from the bass. Insane that this was allowed to occur/continue. If it wasn't for the noise, this would've been a positive review, but I can't possibly give higher than 2 stars because you stay at a hotel to sleep so you can enjoy the rest of your trip. And we got no sleep.
2024년 2월에 2박 숙박함
답변 제공: William 님, 2024년 2월 29일
Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you now, please tell us. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Victor 님, Chester

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good parking
2024년 2월에 1박 숙박함
답변 제공: William 님, 2024년 2월 27일
Dear Victor, Thank you for taking a moment to share your experience. I am happy to hear you found the parking to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was very clean. The front desk personnel were fantastic
2024년 2월에 2박 숙박함
답변 제공: William 님, 2024년 2월 22일
Dear Glenn, Thank you for taking a moment to share your experience. I am happy to hear you found the room to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 - 훌륭해요

Tobias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value for the money
답변 제공: William 님, 2024년 2월 20일
Dear Tobias, Thank you for taking a moment to share your experience. I am happy to hear you found the value to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hot Breakfast items were cold. Could not eat. Cold items were not part of my dietary options. Coffee was cold.
2024년 2월에 1박 숙박함
답변 제공: William 님, 2024년 2월 14일
Dear Lisa: Thank you for taking the time to share your experience of your recent stay at our hotel. We regret that we were not able to provide you with the quality of food you expected. We are constantly working to improve our hotel and your comments will help us improve in this area. If there is anything else I can do for you now, please tell us. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

6/10 - 괜찮아요

Caroline

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: William 님, 2024년 2월 14일
Dear Caroline: Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William