2/10 - 너무 별로예요
실제 이용하신 고객
2019년 2월 14일
별로예요: 청결 상태, 객실의 편안함
I will never return. Not a 4.5 star hotel
I stayed at Hugo for 6 days during my business trip to nyc. My hotel rule for this kind of trip is simple.
Good sleep and shower.
My first impression : RUDE
Upon booking, the hotel processed my credit card details. I misunderstood it as an advanced payment (I chose to pay at the hotel) so I made an inquiry by e-mail. The response I got was very unpleasant. They said ‘I should check the Hotels.com terms.’ Hm.. Really?
Rule 1 : Good Sleep
- Heater problem: It was freezing in NYC lately. After work, returning to hotel, all I wanted was just to be warm. However, the heater is too loud you can’t hear the TV. You don’t want to have the heater on when you go to bed because it’s just too loud!
- Privacy : If you turn that heater off, you can hear literally everything from the next door.
- Noise : The hotel may be well known for the roof top but you need to bare the noise from the party crowds.
Rule 2 : Good shower
For one time, I didn’t have water in the morning. It took 10~15 minutes to have it back but I didn’t get any notice from them that the water is back, I had to check by myself. That day when I returned to hotel I found the toilet filled with sewage/dirty water.
About the shower, it only has one shower head attached to ceiling so that you need to actually get into the shower to adjust the water temperature.
-In a secluded area: Right next to the UPS garage.
-The hotel is under construction : You can make eye contact with the workers when you open the shades.
실제 이용하신 고객
2019년 2월에 6박 숙박함