2/10 - 너무 별로예요
Jennifer
출장 여행
2025년 12월 15일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival at the Solita SoHo Hotel in the middle of winter, I was assigned a room with a nonfunctional heating system that expelled cold air—an unacceptable condition under any reasonable standard of hospitality. Despite promptly notifying the front desk, management failed to remedy the issue, dispatching a technician unable to effectively communicate and ultimately offering no solution whatsoever. My subsequent attempt to address the matter with the front desk was met with dismissiveness, a lack of professionalism, and an absence of basic courtesy, including any apology or sense of urgency. Requests for a room transfer were summarily denied, leaving me with the clear impression that guest comfort was neither a priority nor a concern. As a result of this gross indifference and failure to provide habitable accommodations, I checked out within an hour of arrival.
Jennifer
2025년 12월에 1박 숙박함
