룸, 퀸사이즈침대 2개, 금연 | 고급 침구, 책상, 다리미/다리미판, 무료 유아용 침대

퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
5234 Ferry Street, Niagara Falls, ON

이용 후기

5.8
평점 10 - 훌륭해요. 433개 이용 후기 중 55개" "
평점 8 - 좋아요. 433개 이용 후기 중 97개" "
평점 6 - 괜찮아요. 433개 이용 후기 중 107개" "
평점 4 - 별로예요. 433개 이용 후기 중 83개" "
평점 2 - 너무 별로예요. 433개 이용 후기 중 91개" "

6.0/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

Cristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Stairs in not good condition.
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 22일
Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience caused by the condition of the stairs.Ensuring the safety and comfort of our guests is our top priority, and we take your comments seriously. We will address the issue with our maintenance team to ensure that necessary repairs are made promptly.We hope to have the opportunity to welcome you back for an improved experience in the future.

4/10 - 별로예요

Patricia

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast area was not clean, fingerprints on everything, garbage overflowing. Bar of soap left in shower and floors not mopped in room, mini fridge and desk had random splashes. Hallway carpet has odours. Good luck finding a parking spot, even having paid for it. Otherwise close to all the action.
2024년 5월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 5월 21일
Thank you for your detailed feedback. We're truly sorry for the cleanliness issues and the parking inconvenience you experienced. This is not the standard we strive for, and we will address these concerns with our team immediately.We're glad you found our location convenient, and we hope you'll give us another chance to provide a better experience in the future.

6/10 - 괜찮아요

Amruta

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bfast arrangement was very poor and bfast wasn’t available when we reached! The room bathroom lock wasn’t working!
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 21일
Thank you for your feedback. We apologize for the issues you encountered with our breakfast service and the bathroom lock. Your comments will help us improve these areas.We appreciate your stay and hope to provide a better experience on your next visit.

2/10 - 너무 별로예요

Vishwa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is not as it looks in the pictures on Expedia.
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 21일
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide accurate representations of our property and will review our photos to ensure they reflect our current offerings.Your comments are important to us, and we hope you'll consider giving us another chance in the future.

10/10 - 훌륭해요

Otto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The parking lot could be free for customers. Also our bathroom was clean however the pressure is horrible and lighting very limited. Either than that for me it was great. Great investment on buying the 2 storey walkups!!
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 21일
Thank you for your 5/5 review! We're glad you enjoyed your stay. We appreciate your feedback about the parking, water pressure, and lighting. We'll address these issues promptly.Looking forward to your next visit!

10/10 - 훌륭해요

Dhruva

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
affordable stay, clean, quiet, staff was good.
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 10일
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us and that our affordable rates, cleanliness, tranquility, and attentive staff met your expectations. We hope to welcome you back again soon!

6/10 - 괜찮아요

Ahmed

It was ok
2024년 5월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 5월 10일
Thank you for sharing your feedback with us. We're glad to hear that you found your stay satisfactory. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We're always striving to make our guests' experiences even better

4/10 - 별로예요

Caini

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property needs to be fixed up a lot.
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 7일
We regret to hear that your experience did not meet your expectations, and we apologize for any inconveniences caused by the condition of our property. Rest assured, we are committed to addressing the areas that require improvement to enhance the overall experience for our guests.Once again, thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the positive changes we've made based on your feedback.

8/10 - 좋아요

JENNIFER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 6일
Thank you so much for taking the time to leave your feedback! We're thrilled to hear you had a great experience overall. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon

8/10 - 좋아요

Harry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent price for a descent weekend stay frontdesk staff was the best she worked the afternoon shift .
2024년 5월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 5월 6일
Thank you for your review! We're thrilled to hear that you found our weekend rates to be excellent value. Thank you for your kind words about our staff. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.

8/10 - 좋아요

Cory

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
There was no hot tub.
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 30일
Thank you for taking the time to share your feedback with us. Regarding your comment about the hot tub, we sincerely apologize for any inconvenience this may have caused during your stay. Regrettably, the hot tub is currently not operational, and we understand the importance of updating our amenities information to ensure all guests are well-informed. We hope you still enjoyed your stay with us and look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 - 좋아요

zuhair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 27일
Thank you for rating our hotel 4/5! We're glad you enjoyed your stay. Let us know if there's anything we can do better. We hope to welcome you back soon!

6/10 - 괜찮아요

Braulio

출장 여행, 가족 여행
좋아요: 직원 및 서비스
The rooms were average, many cosmetics details. Pillows and bed were comfortable, mini-fridge worked great. AC/heater worked great too. Breakfast was as good as a free breakfast gets.
2024년 4월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 22일
We appreciate your detailed feedback! It's great to know you enjoyed the comfortable bed, well-functioning amenities, and breakfast offerings. Your comments about the room's cosmetics are duly noted, and we'll strive to enhance that aspect for a better experience next time. We look forward to welcoming you back!

2/10 - 너무 별로예요

MK

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I didnt like how dirty it was, payed for a non working tv and non working shower to use used soap.
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 21일
We're deeply sorry to hear about your disappointing experience. Please accept our sincerest apologies for the inconvenience caused by the cleanliness issues, non-working TV, and shower. Your feedback is crucial, and we'll address these issues immediately to prevent recurrence. We hope to have the opportunity to make it right for you in the future

8/10 - 좋아요

Régent

좋아요: 청결 상태, 직원 및 서비스
Proximité de tout
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 16일
We're thrilled to hear you found our hotel conveniently located! Thank you for taking the time to share your experience and for rating us 4 out of 5. We're always looking for ways to improve, so if you have any suggestions or feedback, feel free to let us know. We hope to welcome you back again soon for another great stay!

4/10 - 별로예요

Luis 님, Aguas Buenas

가족 여행
별로예요: 숙박 시설 상태 및 시설
Tiene.una ecxelente ubicacion. Sin embargo, la foto del portal para nada es la ralidad. Para estar en el edificio principal pagamos extra. La estructura necesita remodelacion urgente. Esta muy descuidada. El desayuno no tiene variedad, el ultimo dia fuimos a otro lugar a desayunar.
2024년 4월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 4월 21일
We're sorry to hear about your experience and thank you for sharing your feedback. We apologize for the discrepancies in our online portrayal and the actual experience. Rest assured, we're addressing these issues promptly. We understand your concerns about the need for remodeling and breakfast variety and will work to improve in these areas. We hope to have the chance to welcome you back and provide a better stay. If you have further concerns, please feel free to reach out to us directly. Thank you for bringing these matters to our attention

10/10 - 훌륭해요

Greg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 15일
We're thrilled that you enjoyed your stay with us. If there's anything else we can do to make your next visit even better, just let us know. We can't wait to welcome you back!

8/10 - 좋아요

Régent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Personnel attentionné
2024년 4월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 15일
Thank you for your feedback! We're glad to hear that you found our staff attentive during your stay. If there's anything specific you think we could do better, please don't hesitate to share. We hope to welcome you back soon for an even better experience.

10/10 - 훌륭해요

Edelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 14일
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. We strive to provide top-notch service and a comfortable experience for all our guests. If your travels bring you back to the area, we'd love to welcome you again

2/10 - 너무 별로예요

Anthony

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very run down property. Rooms very dingy. Now well maintained at all
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 12일
We're deeply disappointed to learn of your experience and sincerely apologize for the state of the rooms during your stay. Your feedback is invaluable, and we'll work diligently to ensure a much-improved experience for future guests. Thank you for bringing this to our attention.

6/10 - 괜찮아요

George

가족 여행
Looks like they don't change bed sheets and pillow cases. My daughter saw skin particles and letter M sticker. This means they don't change bed sheets
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
We apologize for the inconvenience you experienced. Rest assured, we take cleanliness seriously and will investigate the issue. Your feedback is valuable, and we hope to exceed your expectations in the future.

4/10 - 별로예요

S

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not what I expected
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Dear guest,We apologize for not meeting your expectations during your stay. Your feedback is valuable to us. Please share more details so we can improve. We hope for another chance to exceed your expectations in the future.

10/10 - 훌륭해요

Hardikkumar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms and good staffing..!!
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our rooms and experienced excellent service from our staff. We look forward to welcoming you back soon!

8/10 - 좋아요

clare

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Thank you for rating our hotel 4/5! We're glad you enjoyed your stay. Let us know if there's anything we can do better. We hope to welcome you back soon!

8/10 - 좋아요

Amrit

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
Dear Amrit,Thank you for your feedback. We're delighted to hear that you had a pleasant experience during your recent stay at Quality Inn & Suites.If there's anything specific that you particularly enjoyed or any areas where we could further improve, please feel free to let us know. We hope to have the pleasure of welcoming you back soon!

6/10 - 괜찮아요

Stephen

연인과의 여행
The whole property needs more improvement and free parking.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 18일
Thank you for sharing your feedback with us. We appreciate your insights and will certainly take them into consideration as we strive to enhance our property. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Davinder

좋아요: 편의 시설/서비스
Nice and good staff
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 4일
Dear Davinder,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be nice and accommodating. We strive to provide excellent service and a comfortable experience for all our guests. We hope to welcome you back again soon!Warm regards,Front deskQuality Inn & Suites

6/10 - 괜찮아요

Jeremy

2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 4일
Dear Jeremy,Thank you for taking the time to leave a review, We apologize for any inconvenience you may have caused during your stay with us. If there are any areas where you believe we can improve to earn a higher rating next time, we'd love to hear your suggestions. Our goal is always to provide the best experience possible for our guests. Thank you for choosing to stay with us. Warm regards,Front deskQuality Inn & Suites

6/10 - 괜찮아요

Randy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Just a shower in room no tub.
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 29일
Dear Randy, Thank you for choosing to stay with us and for taking the time to leave your feedback. We're glad to hear that, overall, you enjoyed your stay.We appreciate your understanding regarding the absence of a bathtub in your room. Please know that not all our rooms are equipped with bathtubs, but we do our best to accommodate our guests' preferences whenever possible.For your next visit, please don't hesitate to let us know your preferences in advance, and we'll do our utmost to ensure you're allocated a room with a bathtub, providing you with an even more enjoyable experience.We look forward to welcoming you back soon!Warm regards,Front deskQuality Inn & Suites

6/10 - 괜찮아요

Daryl

가족 여행
Not bad for the price,great location near the arcade and falls.
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 26일
Dear Daryl, Thank you for your feedback! We're glad to hear that you found value in our location near the arcade and falls. We' constantly striving to improve, so if there is anything specific you feel we could do better to enhance your experience next time, please let us know.Warm regards,Front deskQuality Inn & Suites

10/10 - 훌륭해요

william

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful. Easy walk to both casinos and Clifton Hill
2024년 2월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 2월 26일
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and helpful, and that our location made it convenient for you to explore the casinos and Clifton Hill. We strive to provide excellent service and a comfortable experience for all our guests. We hope to welcome you back again soon!

6/10 - 괜찮아요

Ramisha

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 26일
Thank you for taking the time to leave a review, We apologize for any inconvenience you may have caused during your stay with us. If there are any areas where you believe we can improve to earn a higher rating next time, we'd love to hear your suggestions. Our goal is always to provide the best experience possible for our guests. Thank you for choosing to stay with us. Warm regards,Front deskQuality Inn & Suites

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hi there I reported that I fell in the entrance to the hotel around 1030 am they had not cleared the black ice. I had to go to the doctor for a checkup I pulled my back. I left my information but no one got back to me.
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
Dear Michael,We're deeply sorry to hear about your fall and the injury you sustained as a result. Please know that we truly value your feedback and are committed to making improvements based on your experience. If there's anything we can do to assist you further or if you have any additional information you'd like to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to make this right for you.Front deskQuality Inn & Suites

4/10 - 별로예요

Divyesh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
Dear Divyesh,We're sorry to hear that your experience fell short of expectations during your stay. Your feedback is important to us, and we take it seriously. If you're open to sharing more details about what aspects of your stay didn't meet your satisfaction, we'd appreciate the opportunity to address them and make things right. Our goal is always to ensure that our guests have a comfortable and enjoyable stay, and we regret that we didn't achieve that for you.We hope to have the opportunity to exceed your expectations in the future.Warm regardsFront deskQuality Inn & Suites

6/10 - 괜찮아요

Keith

좋아요: 직원 및 서비스
Limited parking for the price you had to pay per day.there was no heat in our room, nor did the refrigerator work. The lady at front desk was very helpful and got us another room.
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
Dear Keith,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the limited parking availability and the issues with the heat and refrigerator in your room. Your comments are valuable to us, and we will work diligently to address these issues to ensure a better experience for our guests in the future. We're glad to hear that our front desk staff was able to assist you promptly and provide you with another room. If there's anything else we can do to improve your next stay, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.Front deskQuality Inn & Suites

10/10 - 훌륭해요

Biyi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great service will definitely come back
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
DearBiyi,Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay and that our service exceeded your expectations. It's always a pleasure to hear from satisfied guests like yourself. We look forward to welcoming you back for another wonderful experience in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Front deskQuality Inn & Suites

10/10 - 훌륭해요

Dineash

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nothing
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 26일
Thank you so much for taking the time to leave us a good review! We're delighted to hear that you had a satisfying experience during your stay with us. Providing exceptional service and ensuring guest satisfaction is our top priority.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Warm regardsFront deskQuality Inn & Suites

4/10 - 별로예요

todd

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower too small, bed and pillows terrible, whoever bought these items for the hotel should have tried them before. Breakfast not very good either. The location is great and the staff was very nice.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 2일
Dear todd,Thank you for sharing your feedback with us. We truly value your insights, as they help us improve our services. We apologize for any inconvenience you experienced during your stay. Your comments regarding the size of the shower, comfort of the bed, and pillows have been truly noted, and we will look into enhancing these aspects for the comfort of our guests. Regarding breakfast, we regret to learn that it did not meet your expectations. We're glad you appreciated our location and staff. We hope to welcome you back for a better experience. Front desk, Quality Inn & Suites.

6/10 - 괜찮아요

anthony

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 1월 16일
Dear Anthony,Thank you for sharing your feedback regarding your recent stay at our hotel.We appreciate your honest evaluation, and we're sorry that your experience fell short of your expectations.If there are specific aspects of your stay that you would like to discuss further or suggestions you have for how we could have improved your experience, please feel free to reach out. Your insights are valuable, and we are committed to using them to better serve our guests in the future.We hope to have the opportunity to welcome you back and provide you with a more satisfying stay.Best regards,Front deskQuality Inn & Suites

10/10 - 훌륭해요

Veronika

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay. Room was renovated and clean.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 8일
Dear Veronica,Thank you for your positive review! We're delighted to hear that you had a great stay and enjoyed our renovated and clean room. If there's anything specific you loved about your experience or if there are areas where we can further enhance, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future!

8/10 - 좋아요

Antony Raj

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 1월 8일
Dear Antony,Thank you for your feedback! We're pleased to see that you had a positive experience during your stay. If there are any specific aspects you enjoyed, or if there's anything we can improve upon to earn that extra star next time, please let us know. Your input is valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 - 좋아요

Jenn

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Average Stay
Hotel is nice and average. Decent price for what you get. Room was very large but had a few odd half repairs such as the shower tiles were poorly fixed, random patches of wallpaper cut and pasted, and fixed wall knicks missing paint. Overall was spacious and comfortable.
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 8일
Dear Jen, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the overall niceness of our hotel, the spaciousness of the room, and the comfort it provided during your stay.We also value your constructive criticism regarding some of the repairs in the room. Please accept our sincere apologies for any inconvenience caused by the shower tiles, wallpaper patches, and wall knicks. We will address these issues promptly to ensure a more seamless experience for our future guests.We're pleased to hear that you found the price reasonable for the value received, and we hope to have the opportunity to welcome you back in the future, providing an even better experience.Thank you again for your valuable feedback.

8/10 - 좋아요

Edna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Surprised that the room is spacious for the amount we paid. My husband told me to book with them again for our next trip to Niagara.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 1일
Dear Edna,Thank you for choosing to stay with us during your trip to Niagara, and for taking the time to share your positive feedback. We are delighted to hear that you found our rooms spacious and that the value exceeded your expectations.It's always a pleasure to know that our guests had a comfortable and enjoyable experience. We appreciate your kind words and are thrilled to have earned your husband's recommendation for your next trip.We look forward to welcoming you both back for your future stay. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know. Your feedback is invaluable as we strive to provide exceptional service to our guests.Safe travels, and we can't wait to host you againWarm regards,Front deskQuality Inn & Suites

2/10 - 너무 별로예요

Angie

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found bed bugs on the bed and floor board.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 1일
Dear Angie,Thank you for bringing your concerns to our attention, and we sincerely apologize for the experience you had during your recent stay.Our top priority is the well-being and comfort of our guests, and we are conducting a thorough investigation to address and rectify the issue immediately. Our housekeeping and maintenance teams have been alerted to ensure a comprehensive inspection of the room, and necessary steps will be taken to eliminate any infestation.We deeply regret any inconvenience you may have faced and are dedicated to ensuring that such issues are not repeated.Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.Warm regards,Front deskQuality Inn & Suites

8/10 - 좋아요

Saruby

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 1일
Dear Saruby,Thank you for choosing Quality Inn & Suites for your recent stay, and for taking the time to share your feedback. We're delighted to hear that your overall experience was positive, earning us a 4 out of 5 rating.We appreciate your ratings and are thrilled to know that you enjoyed your time with us. Your satisfaction is our top priority, and we are always working to exceed our guests' expectations.If there are specific aspects of your stay that stood out to you or areas where we can further enhance your experience, please feel free to share more details. Your insights are valuable as we continuously strive to improve and provide exceptional service.Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future and providing you with another memorable stay.Warm regards,Front deskQuality Inn & Suites

2/10 - 너무 별로예요

Elisa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 30일
Dear Elisa.Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret that your experience fell short of expectations, warranting a 2 out of 10 rating.We sincerely apologize for any shortcomings you encountered during your stay. Your feedback is crucial to our ongoing efforts to enhance the guest experience, and we take your comments seriously.If you could provide more specific details about the issues you faced, it would greatly assist us in addressing and improving those aspects of our service. Our commitment is to ensure that each guest has a positive and comfortable stay, and we are actively working on resolving any identified issues.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank you for your understanding.Best regards,Front deskQuality Inn & Suites

2/10 - 너무 별로예요

Nabil

2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 2일
Dear Nabil.Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret that your experience fell short of expectations, warranting a 2 out of 10 rating.We sincerely apologize for any shortcomings you encountered during your stay. Your feedback is crucial to our ongoing efforts to enhance the guest experience. If you could provide more specific details about the issues you faced, it would greatly assist us in addressing and improving those aspects of our service. Our commitment is to ensure that each guest has a positive and comfortable stay, and we are actively working on resolving any identified issues.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank you for your understanding.Best regards,Front deskQuality Inn & Suites

8/10 - 좋아요

Jaspreet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall Good
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 1일
Dear Jaspreet,Thank you for choosing Quality Inn & Suites for your recent stay, and for taking the time to share your feedback. We're delighted to hear that your overall experience was positive, earning us a 4 out of 5 rating.We appreciate your ratings and are thrilled to know that you enjoyed your time with us. Your satisfaction is our top priority, and we are always working to exceed our guests' expectations. If there are specific aspects of your stay that stood out to you or areas where we can further enhance your experience, please feel free to share more details.Warm regards,Front deskQuality Inn & Suites

2/10 - 너무 별로예요

URVISHKUMAR

2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 1일
Dear Urvishkumar,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced during your stay, and we deeply regret that we fell short of your expectations.We take all guest feedback seriously, and your comments will be thoroughly reviewed with our team to identify areas for improvement. We understand the importance of a positive guest experience, and we are committed to making the necessary adjustments to ensure a better stay for future guests.If you would be willing to provide more details about your specific concerns, we would greatly appreciate the opportunity to address them directly. Your insights are invaluable to us as we strive to enhance the overall guest experience.Once again, we apologize for any inconvenience you may have encountered, and we hope to have the opportunity to welcome you back and demonstrate the improvements we are making.Warm regards,Front deskQuality Inn & Suites

10/10 - 훌륭해요

Rosalea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 6일
Dear Rosalea,Thank you for taking the time to give us a review regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back in the future, and we thank you for choosing Quality Inn & Suites.