Dear James Greetings from VANA Wellness Resort Nongkhai! Please allow me to thank you for taking the time to share with us your comments. I am glad to read that you enjoyed our swimming pool, though am very disappointed to learn that you did not find our room to be comfortable enough. I will raise this issue to our Rooms division to address what could be added to enhance the comfort of our guests. Thank you so much again. Regards Thippaya Director of Guest Relations

근계 우선 체크인시 불편을 끼쳐 드려 죄송합니다. 본인은이 문제에 대해 개인적으로 조사한 결과, 예약하신 방이 성인 2 명과 여분의 제 3자가 요청임을 분명히 알려 주시기 바랍니다. 체크인시 4 명의 성인이 참석했습니다. 따라서 접수 담당자는 추가 인원 요금을 청구해야했습니다. 약간의 오해에 따라, 접수 원은 2 명의 여분의 성인을 위해 그 요금을 포기했고, 단지 1 명의 성인을위한 250의 바트 (그것은 또한 할인되었다)의 단지 추가 아침 식사를 당신에게 청구 할 것을 부탁했다. 호텔 닷컴은 2 인 기준 (한 방에 성인 2 인 기준)이었던 한 방에 대해 요금을 부과했으나 한 방에 성인 4 인을 청구하지 않았습니다. 물에 관해서는, 지역의 전날 밤 폭풍우에 따라 지방의 많은 지역에 영향을 미친 농 카이의 전기 및 수도 시스템에 문제가있었습니다. 불편을 끼쳐 드려 죄송 합니다만 사과드립니다. 그러나 우리는 아침을 즐기지 못해서 유감입니다. 나는 손님들 대부분이 아침 식사 서비스를 매우 높이 평가 했으므로이 문제에 대해 직접 조사 할 것입니다. 당신이 우리와 함께 머물기를 좋아하지 않는다는 말을 듣고 정말 유감입니다. 귀하의 의견을 여기 모든 팀에게 전달하고, 호텔 닷컴 파트너에게 연락하여 향후 이와 같은 오해가 발생하지 않도록하십시오. 문안 인사 게스트 관계 담당 이사 ---- Please allow me to apologise for the discomfort you experienced during check-in. I have personally investigated into this issue. Please let me clarify that the room you booked, was for 'two adults' with '1 extra person' as a request. At check-in, there were 4 adults present. You were charged on the basis of double occupancy (2 adults), not 4 adults in one room. The receptionist therefore had to ask you for the extra person's charge. Following some misunderstanding, the receptionist had waived that charge for the two extra adults and asked to charge you for only the additional breakfast of 250 baht (which was also discounted) for only 1 adult. As for the water, there was a problem with the city's electricity and water system, which affected wide areas, following a storm the previous night. Please accept my sincere apology for this inconvenience. We are sorry to hear that you did not enjoy our breakfast. I will further investigate into this matter, as most of our guests have rated it very highly. I am very sorry for this inconvenience and will take actions with relevant departments, and will address this with our partner to ensure smooth experience for our guests.

Thank you for choosing VANA as your destination in Nongkhai. We are pleased to hear that you enjoyed your stay and that you found the hotel peaceful and natural, reflecting of our name VANA. We look forward to welcoming you and delighting you once more at VANA!

Dear Guest Thank you for staying with us. We are pleased to hear that you found our staff amiable and 'super friendly'. We hope our staff provided 'superb' service to you. Many guests, like yourself, love our location because whilst it is tucked away from all the business of the city, it is within a close reach of most of the major attractions here in Nongkhai. Our 'super friendly' staff await your return. Regards Thippaya

Thank you very much for your high rating! The high score you have given us reflects the standards we wish to aspire for. I will share this 5 out of 5 rating with my team as an encouragement for their job well done. We look forward to welcoming you and delighting you again.

Thank you very much for staying with us. We are glad to hear that you found our hotel quiet and that you enjoyed our facilities. We take pride in our much-praised levels of service. We hope to welcome you in the near future.

Thank you for your rating. We would like to know how we fell short of your expectation which resulted you not giving us the 5 out of 5 score. We would appreciate your feedback in order to provide better service to you and our future guests. We look forward to hearing your further feedback.

Dear Witti Greetings from VANA Wellness Resort Nongkhai! I am glad to hear that you found the hotel and our facilities to be relaxing and quiet. The location of our hotel is in fact one of the reasons why many travellers choose to come here, as it is quiet and not busy as other city hotels, and yet is close to many of the major tourist attractions in Nongkhai, which can be easily reached through our complimentary bicycles. I am also glad you found the breakfast to be plentiful. You are right to point out that our room is large and spacious. In fact, our average room size is bigger than most hotels in Nongkhai, even our entry-level room. This is to ensure guests can enjoy their personal space with the utmost comfort. I do, however, really apologise for the inconvenience with the water system. Our engineer team addressed this problem during your stay. The engineer team will be going through their routine checks more often to ensure the comfort of our guests. Thank you very much, and we hope to welcome you back here soon.

Greetings from VANA Wellness Resort! Thank you very much for your kind compliments on our staff and the service mindset of our staff. Providing exceptional service to our valued guests is always a priority at VANA. I am sorry to learn that you found the A/C unit in the room to be too noisy. I do apologise for this inconvenience, though I was pleased to hear that our solution to change the room for you proved satisfactory. Our engineering team has since addressed the problem. I must thank you again for the feedback and hope to welcome you back at VANA in the near future.

Dear Philip Greetings from VANA Wellness Resort Nongkhai! We are very glad to hear that you enjoyed your stay with us and that you found our grounds and facilities relaxing, and that you found our staff to be friendly and attentive. We take pride in providing great service to our valued guests. I am sorry to hear that you had a problem with the temperature in the rooms, and would like to inform you that we have since had a thorough check of our air-conditioning system. I have also raised your feedback on the fried eggs to our F&B team and would like to point out that due to a large number of guests in a tour group that morning, eggs have had to be fried in advance to cater for a large group of guests. Nonetheless, our Eggs Station is always available to cook eggs in many styles to serve guests. We greatly appreciate your valuable feedback which is very useful for our training and service improvement. We hope to welcome you in the near future.

Thank you for your feedback! We hope to welcome you and your family back with us soon. Thippaya Resident Manager

Dear Shawn Thank you for taking your time to write us a review. It was wonderful having you with us, and I am glad to read that you found our rooms and location good. Our policy is to create jobs and employment within our local area, in order to generate sustainable income for the locals. They go through regular English training, so they could improve on their communication skills, and to provide utmost comfort to our guests. We hope to welcome you back at VANA Wellness Resort in the near future. Regards Thippaya B. Director of Guest Relations

Greetings from VANA Wellness Resort! I am glad to hear that you enjoyed your stay at our resort and that you found our facilities pleasant. I will pass on your positive comments to our Food and Beverage team, who I am sure will be most pleased to hear about your positive comments on our breakfast offering. I am sorry that you had a problem regarding the temperature of our water. Please rest assured that we will check what went wrong and will improve on that in the future. Thank you very much again, and I hope to welcome you back at this quiet oasis soon. Regards Thippaya Director of Guest Relations

Thank you very much for choosing VANA for your stay in Nongkhai! At VANA, we strive to provide excellent and personalised service to our guests, which in your case was a transportation back to the hotel following your dinner at a local restaurant. We hope to welcome you again soon. Thippaya B. Director of Guest Relations

Dear Khun Jang, Thank you very much indeed for your kind review. We are glad to hear that you found our hotel to be very good and that you enjoyed our food offering. I must apologise for the rare shortcoming in our housekeeping which you pointed out that the balcony was not properly cleaned. I will raise this issue to our housekeepers so that this issue may not happen again. I hope that you will return to VANA should your travel brings you to Nongkhai again. Regards, Thippaya Director of Guest Relations