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힐튼 가든 인 버지니아 비치 오션프런트 여행 후기

3 out of 5
힐튼 가든 인 버지니아 비치 오션프런트
3315 Atlantic Avenue, Virginia Beach, VA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 498개" "
평점 8 - 좋아요. 1001개 이용 후기 중 290개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 116개" "
평점 4 - 별로예요. 1001개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 42개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Daleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No housekeeping for 4 days is a shame. asked for it everyday.
2024년 5월에 4박 숙박함

4/10 - 별로예요

David

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
We had a 5 night stay and had no housekeeping services. We had to call for towels and toilet paper and then it took over an hour for them to bring them. Dirt on the floors. Hair and dirt found on the bed sheets under the top comforter. The marijuana smell throughout the lobby and elevator is nauseating. Definitely better hotel options in the area and a let down from Hilton.
2024년 5월에 4박 숙박함

4/10 - 별로예요

Julie

2024년 4월에 4박 숙박함

8/10 - 좋아요

Vanessa R.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean and very accommodating, We didn't like how loud the heating element was when it came on. It was very loud in room 303, otherwise, the stay was nice and comforting
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

genesis

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Floors are a bit dirty. Tub floor are stained brown. Everything else is good, very spacious room.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Suzanne

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was fine but having no info in the rooms wasn’t great. We had to go to concierge every time we needed info. Having to pay the rates for parking or valet was ridiculous. The hotel was not full by any means and paying for parking was very expensive on top of the expensive cost of stay.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Kristin

좋아요: 청결 상태
별로예요: 편의 시설/서비스
This property wasnt maintianed up to the typical stand of a Hilton. I read reviews from a couple months ago complaining about a broken elevator and thought, oh there must have been time to repair that I'll still book here because I typically like Hiltons. Nope. The elevator was still broken which was a huge inconvience as I was taking my mother who uses a mobility scooter. I booked a handicapped accessible room, room was fine in that way, but you practically had to fight to get on an elevator with that scooter. There were some basic repair items needed in our room too, water damage in the bathroom etc. The view was beautiful, as close to the ocean as you can get. Overall, I'll be picking a different hotel if we head back to Virginia Beach.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Donna

연인과의 여행
좋아요: 편의 시설/서비스
The location. You could eat and shop at a variety of places.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Brian

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Chontee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mohamed s 님, Henrico

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with very friendly staff! The location is awesome and ocean views were incredible. Only challenge was one elevator was out of order which led to longer wait time but they offered the service elevator as an option. Cannot wait to go back.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very quiet and conveniently located near the beach. The breakfast is delicious, and the rooms are big and very clean. The staff is exceptionally friendly and helpful. I specifically booked an ocean view suite for my parents' last trip before leaving the US. However, when we arrived, the lock on the balcony door was broken, and the door couldn't be opened. We could only see the ocean through the glass. Although the staff promptly sent someone to fix it (it was after 9 pm), we had to wait until the next morning due to the issue with the parts. Unfortunately, we had to check out in the morning, so this was the only disappointment.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Sharon 님, Newport News

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Nothing special. Nothing really awful. One of the elevators wasn’t working but they let us use the service elevator. I didn’t realize it was a pet friendly hotel. I like animals but the noise wasn’t expected. I hate to pay for parking. Might stay again if I’m ever in that neck of the woods.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Annette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was nice and enjoyable
2024년 3월에 1박 숙박함

8/10 - 좋아요

Ashley

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Jeffery

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
My stay did not go well from the beginning. The room I was given had a problem with the seals on the door and the air coming through the door made a loud noise when closed. We had to block the door at the bottom to get any relief. I complained to the from desk and they offered to move me to another room, however we had booked an oversized suite and the room they wanted to give us was a regular sized room so we declined. The staff said they would provide me with a discount on my stay to which I agreed to but don't see any evidence of receiving that discount on my receipt. When I called to request my receipt from the hotel, the person who answered the phone was very short and rude with her attitude, like I was disturbing her or something. My overall impression of the hotel was not impressive. We had trouble with the internet connection etc. This hotel is pet friendly and to me there was an odor of a dog having been in that room previously that was evident when the room was closed up and we returned. I don't think I will stay at this hotel again. I thought a big name like Hilton and the fact that we book the oversized suite would have been more impressive. Be advised before you book. The only bright spot was the parking valet named Ronnie. He was very attentive to our needs within his spear of duties.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok, they made us pay for valet regardless because they said even they had to pay for parking. We are not dog friendly, due to personal reasons, but the hotel is, so if you have allergies, probably not the place to stay. Other than that, it was pretty good! Very clean, despite the pets.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sally

단체 여행
Great place
2024년 3월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Issues with elevators, however, those were being addressed. Whoever designed the showers did not think the design through, placing the towel rack in the shower stall?
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

james

2024년 3월에 3박 숙박함

8/10 - 좋아요

Lauren

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Heather

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

heather 님, brooklyn

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nik

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great place to stay at !
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Dakarai

2024년 2월에 1박 숙박함

8/10 - 좋아요

Preston

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함

8/10 - 좋아요

Michele 님, Richmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

shannon

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was wonderful everyone was nice and the room was clean
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Cheral

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay. Thank you
2024년 1월에 1박 숙박함

8/10 - 좋아요

Mary Jo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room with a good view of the ocean!
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Karin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice. Loved the bathroom. Great view. What we did not like, I was not told that we had to ask for housekeeping. So the next day we had no coffee in the room because our room was not serviced. We thought it would be no big deal, we would get coffee from the lobby. Coffee is not made until 7am. I was not told we would have to pay for parking. So that was a surprise. Also did not know there was no continental breakfast. We ate at your restaurant. Made our order of omelets which cane with potatoes. When the food arrived we were told the potatoes needed more time. Ok, not a problem. When we were done with our meal potatoes were still not ready. We waited a bit but wanted to go. My husband went to pay the check and told the waitress to forget about the potatoes. It was not taken off the bill. It was not busy, there were only 3 other people there. Needless to say we found a place the next couple of days. Using the TV to checkout also does not work. Did not use the pool so can’t rate it.
2024년 1월에 3박 숙박함
답변 제공: Czarina Mory 님, 2024년 1월 21일
We apologize for the miscommunication during your previous stay with us. We take your feedback very seriously and have shared it with the respected departments for improvements. We went ahead and took care of parking for the inconvenience any of these have caused you. Please give it a couple days to reflect on your account.

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: HGI Admin 님, 2024년 1월 15일
Thank you for your feedback!

10/10 - 훌륭해요

Bineta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean. Friendly staff
2024년 1월에 1박 숙박함
답변 제공: HGI Admin 님, 2024년 1월 15일
Thank You for your feedback!

6/10 - 괜찮아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: HGI Admin 님, 2024년 1월 15일
Thank you for your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Stephanie

가족 여행
좋아요: 편의 시설/서비스
They said that Expedia overbooked our room and said there was nothing available. They eventually found us a room, but this didn’t lead to a present experience
2023년 12월에 1박 숙박함
답변 제공: HGI Admin 님, 2024년 1월 15일
Thank you for your feedback! We appreciate your patience as we work to elevate our guest experience. Thank You.

2/10 - 너무 별로예요

Derrick

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jamison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing, clean amenities. Professional staff.
The building is updated, kept incredibly clean. Someone had a tee shirt for housekeeping appreciation that said lobby attendants make it sparkle and they really do, it is very well maintained. Staff were excellent, very friendly and took care of any needs or questions. We could see dolphins and a whale swim by from the rocking chairs out back / balcony.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Chaney

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and well maintained. All staff were friendly and helpful. Every room has an ocean view and we could sit and watch the dolphins swim by in the morning. We will definitely return.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The waiter at breakfast was one of the most pleasant people I have ever had to serve me. I felt like I was in his home and he was feeding me. He needs a raise!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Winford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Preston Hall

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel has valet and plenty to do around. Also right on the boardwalk.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Eric

2023년 10월에 1박 숙박함