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“Definitely an older property with upgrades that tried to make it look better. Shower head had a lot of hard water on it, pillows were very flat, carpet was pieced together with freying and no padding in areas, parking was a little difficult the first night because a big bus and a semi were taking up a ton of parking spaces. Staff seemed pleasant sometimes hard to understand because English was not first language.”

“Planned a staying for 5 days, did not have any hot water for duration of stay manager called maintenance. He informed us that we have to run the hot water for 30-45 minutes before it will get hot. Beds are hard and second floor ameels like sewage. Front desk said that it was probably the ice machine again. ”

“pillows were not a standard size. breakfast was over cooked ”

“It was alright clean and good to sleep.”

“The staff, complementary breakfast, and complementary bar were top notch. Thank you again for that. However, the facility needs an overhaul. We noticed the poor condition of the room and bathroom. The entire hotel needs an upgrade- a modern touch per se. i would consider staying there again if the management takes an interest in updating. ”

“The staff was amazing. Especially Marjorie. She was sooo helpful. I’m usually a Marriott girl, but I will definitely be staying at more Hampton Inns in the future if they are all like this!”

“Best service in town ”

“Fine facility, good location and in good condition, hard working staff, enjoyable stay. Recommend non-slip shower pad-rugs be made available for those who might need them. Thank you. ”

“Clean and large room, good breakfast ”

“Breakfast was not fresh but parking was wonderful ”

“The room had not been vacuumed was dusty. They were stains in on the toilet and in the bathtub.”

“Our room was comfortable and clean. The breakfast was very fresh. A workout room near the lobby had all the equipment I needed. Parking was easy.”

“This is a staffless row of suites across from the Pioneer Pocket hotel. You park right in front of your suite which includes a separate living area, bedroom, and bathroom. The room was clean, featured extra toiletries, and was convenient to downtown dining. This is our new favorite in Lubbock and was very reasonably priced.”

“EVERYTHING was amazing only complaint maybe the pillows, a little too soft. Other than that, I highly recommend. ”

“Very dirty and old, smells and pool is thick with bleach. ”

“Sink faucet would not turn off. Carpet in hallway was not laying flat. Door to room next to us was open the whole time we were at the hotel. We were originally assigned this room.”