숙박 시설 정면 - 저녁/밤

노스 콘웨이 그랜드 호텔 여행 후기

4 out of 5
노스 콘웨이 그랜드 호텔
72 Common Court, North Conway, NH

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 489개" "
평점 8 - 좋아요. 1005개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 150개" "
평점 4 - 별로예요. 1005개 이용 후기 중 73개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 47개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

yesenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location, room and pool -awesome
2024년 5월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Thank you for sharing your rating. We hope to see you again soon!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Thank you for sharing your positive rating! We hope to welcome you back again soon!

6/10 - 괜찮아요

Eva

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room for the hotel was no clean and tha bathroom no clean
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
We apologize sincerely for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and it's disheartening to hear that we fell short of meeting your expectations. We hope to have the opportunity to restore your confidence in our hotel during your next visit.

6/10 - 괜찮아요

Sonia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
L’air climatisé faisait du bruit. Déjeuner continental très ordinaire.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the noisy air conditioning and the quality of our continental breakfast not meeting your expectations. Your comments will be shared with our team for further evaluation and improvement. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret falling short during your visit. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 편의 시설/서비스
We enjoyed out mini getaway. Loved the jacuzzi room and really enjoyed the outdoor heated swimming pool. We had a wonderful time
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
We are delighted to hear that you enjoyed your mini getaway with us! It's fantastic to know that you loved the hot tub room and had a wonderful time relaxing in our outdoor heated swimming pool. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I would go back.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 20일
We are glad to hear that you would return for another stay. We appreciate you choosing our hotel and hope to see you again soon!

8/10 - 좋아요

mray

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was nice. Room was average. Strong for of chemicals in hallway and room and window only opens a few inches. Trucks come outside of the windows at 3 in the morning and beep loudly keeping us all awake for a while.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 20일
Thank you for sharing your experience with us. We're glad you enjoyed the pool, but we apologize for any inconvenience caused by the room conditions and the disturbance from outside noise. We appreciate your honesty and hope to have the opportunity to better serve you on your next visit.

8/10 - 좋아요

Ronald M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the hut tub in our room but i wished there was some kind of handicapped bar to hold on. It would have helped us to get up easier and safer from the hot tub. The air conditioner was very loud we were glad that we were not there in the middle of summer time. " Please do something about that air conditioner" We loved how well clean our room was. We loved the hotel it was a beautiful area we would recommend it to others. We would stay there again.
2024년 5월에 4박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
We're delighted to hear that you enjoyed the hot tub in your room and found the cleanliness of your room to your liking. We apologize for any inconvenience caused by the lack of a handicapped bar in the hot tub and the noise from the air conditioner. Your feedback is valuable, and we'll certainly look into improving these aspects for a more comfortable stay in the future. Thank you for recommending us, and we look forward to welcoming you back again!

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 청결 상태
On the surface, it looked like the same Grand Hotel we visited in 2018. There has been some changes. What went great: Location - proximate to many key areas for our trip. Cleanliness - the grounds, lobby and rooms were clean. What was okay: Staff - adequate and professional. Not great; Comfort: The AC in the room was ineffective and loud. Frequently overheating the room and the thermostat was out of sync. We were also placed in a king room w/accessible bathroom - which had a learning curve. Dining: Only offering was a pay for continental breakfast. Make your own waffles. Unfortunate as we enjoyed their restaurant last time. Thankfully plenty of dining options near by. Maybe it was the offseason? For what we experienced there may have been more competitive stays in the area. Do your own research.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 13일
Thank you for sharing your detailed feedback about your recent stay with us at the Grand Hotel. We're glad to hear that our location and cleanliness met your expectations. However, we apologize for any inconveniences you experienced with the comfort of your room, particularly with the AC and thermostat issues. Your comments regarding our dining options and the change from your previous visit are duly noted, and we appreciate your understanding. We strive to continuously improve our offerings and will take your feedback into consideration. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 - 훌륭해요

Marlon 님, beverly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place, highly recommended 👌
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
We're thrilled to hear you had an amazing experience with us! Thank you for your recommendation, and we hope to welcome you back soon for another fantastic stay!

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Thank you for sharing your rating. We hope to welcome you back soon!

10/10 - 훌륭해요

Tim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, Affordable, and unique as far as hotels go. I love the decor, the staff are amazing, and the room itself was so cozy. Might be my go to going forward for the North Conway area
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 26일
We're thrilled to hear that you had such a positive experience during your stay! Thank you for appreciating our unique decor, cozy rooms, and the efforts of our amazing staff. We look forward to being your go-to choice for the North Conway area in the future. See you again soon!

4/10 - 별로예요

Thomas

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
We are sorry you were not entirely satisfied with your stay! We hope to welcome you back for an improved experience.

10/10 - 훌륭해요

Hannah

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice outlets that you can walk too. Very kid friendly there’s a pool indoor and outdoor along with a hot tub.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our convenient location near the outlets and that our amenities, including the indoor and outdoor pools and hot tub, added to your stay. We strive to create a welcoming environment for families, and we're glad to know that you found it to be kid-friendly. We hope to welcome you back for another enjoyable visit in the future!

10/10 - 훌륭해요

michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything is a walking distance
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
We are glad you enjoyed our proximity to local attractions. We hope to see you again soon!

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every one was helpful and friendly
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

4/10 - 별로예요

Cristina

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Our a/c unit was not working properly. It was bery loud and did not cool the room. Set the temp to 64 the room did not get cooler than 76.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
We're truly sorry to hear about the inconvenience you experienced with the A/C unit during your stay. Your comfort is our priority, and we apologize for falling short in this instance. Thank you for bringing it to our attention.

10/10 - 훌륭해요

edward c 님, Portland

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
We appreciate your positive rating and we hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

rachel

Tout était parfait
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
We are so glad you enjoyed your stay with us. We hope to welcome you back for another perfect stay soon!

8/10 - 좋아요

Reynolds

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Thank you for sharing your rating. We hope to welcome you back again soon!

6/10 - 괜찮아요

Maria 님, dollard des oremaux

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back for a more enjoyable experience in the future.

10/10 - 훌륭해요

Betty and Doug 님, Wells

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just needed a little winter getaway. The hotel is great and walking distance to Settlers Green. No Conway is a cute little town with restaurants and a bit of shopping there, too. The hotel is great, but does need a little bit of updating.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Thank you for your feedback and for choosing to stay with us during your winter getaway! We hope to welcome you back again on your next visit to North Conway.

6/10 - 괜찮아요

gretchen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unable to use shower head..would not switch from hand held shower wand. No room in bathroom for make up/bathroom items. Shelf was in shower thus had to move everything when taking a shower . Sink was small with no counter space.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
We apologize for the inconvenience you experienced with the shower head and the lack of space in the bathroom. We strive to provide a comfortable and convenient stay for all our guests and regret falling short in this instance. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Thank you for sharing your positive rating! We hope to welcome you back again soon!

6/10 - 괜찮아요

Kyle

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Thank you for sharing your rating. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 - 훌륭해요

Sébastien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super séjour!
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Thank you for your positive rating! We hope to see you again soon!

10/10 - 훌륭해요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Thank you for sharing your positive rating! We hope to welcome you back again soon!

10/10 - 훌륭해요

Kelsey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was great! Convenient and comfortable!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 4일
Thank you for sharing your positive experience with us! We're thrilled to hear that your stay was great and that you found our hotel convenient and comfortable. We appreciate your feedback and look forward to welcoming you back on your next visit.

8/10 - 좋아요

Heino

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 4일
Thank you for sharing your rating. We appreciate you choosing to stay with us and hope to welcome you back again in the future.

10/10 - 훌륭해요

Tineka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Thank you for your positive rating! We hope to welcome you back again soon!

4/10 - 별로예요

Karen

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
This customer service here is horrible. When we checked in I was told they were charging us a$24.99 service charge for booking thru a third party for “incendentials”. Kids running up and down the hallway screaming and we notified the front desk and they ignored the complaint
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
We apologize for the inconvenience you experienced during your stay. The amenity fee charge should have been communicated more clearly, and we regret any confusion caused. Your feedback regarding noise disturbances has been noted, and we will address this with our team to ensure a more attentive response in the future.Please accept our apologies for falling short of your expectations, and we appreciate your bringing these matters to our attention. We hope to have the opportunity to provide you with a more positive experience in the future.

10/10 - 훌륭해요

Stephen

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Thank you for your positive rating. We appreciate you choosing our hotel!

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Thank you for your positive rating! We hope to welcome you back again soon!

6/10 - 괜찮아요

Kelly

가족 여행
The hotel was in a great location, central to everything we wanted to do. The staff was nice and welcoming. The room itself wasn’t the best. We were given a king handicap accessible room. The bed was fine, but the bathroom wasn’t very nice at all. The heat was also set very high. It was reading 76 at some points. For us the saving grace was the location and the pools. Hot tubs were a nice way to relax at the end of the night, but for one night it was almost $300 plus resort fees, and we think there may have been better options out there.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our central location, welcoming staff, and enjoyed the amenities like our pools and hot tubs.We apologize for any inconvenience with the room, especially regarding the temperature and bathroom. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay in the future

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Thank you for your positive rating! We hope to welcome you back again soon!

6/10 - 괜찮아요

Michelle

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here 5 times before and always been very pleased but this visit was very disappointing. Original room was poor location and minimal storage for clothes so asked to be moved. This happened after staff checked with manager. Seemed as we had booked through Expedia only certain rooms available to us! Bar & restaurant barely open and last orders 8.30pm! Staff not rude but not helpful either. May have to look for different hotel next time.
2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
We're genuinely sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for the inconvenience with the initial room and the limitations in storage. We appreciate your loyalty as a returning guest, and it's disheartening to learn that this visit fell short of your expectations. We hope to have the opportunity to regain your trust in the future.

8/10 - 좋아요

donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great place to stay
Convenient location to shops and restaurants. Beds were comfortable and the room was clean. Decor overall a bit dated but adds to the charm. Restaurant food decent, friendly staff and great service. Lots of activities to do around the resort. Fitness center needs new equipment. The treadmills need replacing or at least a tune up
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Thank you for sharing your experience with us! We're pleased to hear that our convenient location, comfortable beds, and clean rooms contributed to a positive stay.We also appreciate your insights regarding the fitness center equipment. We value your feedback, and it helps us enhance our offerings. We hope to welcome you back soon for another enjoyable visit.

10/10 - 훌륭해요

Davit

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. The front desk was good and responsive. The staff was professional. The area and the location are the best because it takes 5 mins to get to everywhere.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that our front desk team was responsive and accommodating. It's wonderful to know that you found our staff professional and that our location suited your needs. We appreciate your kind words and look forward to hosting you again when your travels bring you back to the area.

10/10 - 훌륭해요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
lovely property and friendly, helpful staff
답변 제공: Manager 님, 2024년 1월 29일
Thank you so much for your kind words! We're delighted to hear that you found our property lovely and our staff friendly and helpful. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Coty

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 - 훌륭해요

Ana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is very quiet and super clean.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Thank you for your kind words! Providing a peaceful and clean environment is important to us, and we appreciate your positive feedback. We look forward to welcoming you back!

6/10 - 괜찮아요

Nick

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
We are sorry you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for an improved experience.

10/10 - 훌륭해요

nathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Thank you for choosing to stay with us! We appreciate you sharing your positive rating!

10/10 - 훌륭해요

Julianne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasantly surprised family! Kids loved the giant stuffed animals in the lobby, the talking moose Monty, surprise hot chocolate bar during the day. Room was fine, the couch made a great 3rd bed. Indoor and outdoor heated pool and hot tub lovely with the snow coming down!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Thank you for choosing us! We're thrilled to hear that your family was pleasantly surprised. We're delighted that the room, including the couch as a 3rd bed, met your needs. We look forward to welcoming your family back for more memorable moments!

10/10 - 훌륭해요

France

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Thank you for your positive rating! We hope to welcome you back again soon!

8/10 - 좋아요

Nadiya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Thank you for sharing your feedback. We hope to welcome you back for an even better experience in the future.

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Many thanks for choosing our hotel! We hope to see you again soon!

6/10 - 괜찮아요

Barry

연인과의 여행
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back again for a more enjoyable experience in the future.

10/10 - 훌륭해요

Dany

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On adore spa et piscine extérieure l’hiver. La piscine pourrait être quelques degrés de plus, comme celle que l’on retrouve à Attitash.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Thank you for sharing your experience and your appreciation for our spa and outdoor pool during the winter. We're delighted to hear that you enjoyed your time with us. Looking forward to welcoming you back soon!