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“I especially liked the staff assigned to help me Out. He was very pleasant ”

“I always enjoy my stay here. The staff is the true highlight. The rooms are great, great food and drinks. Amazing atmosphere and just imo the best hotel and in a great central location. ”

“I was told the place is disability friendly but its definitely not. I wont recommend coconut grove to anyone, essentially, disabled people. Im a wheelchair user. If i could have move to a different hitel, i would have was extremely tired.”

“Poor room condition, host not reliable and truthful”

“Staff corteus rooms clean good location”

“Overall, the check-in process was cumbersome, given that we had to go into the lobby, take an elevator down to the garage, go to another building, then up to the unit we booked. The check-in attendant was not forthcoming about their knowledge of the presence of cockroaches at Chateau Towers. There wasn't an iron readily available in the unit and we were in a hurry to make it to an evening obligation-- this caused a delay. This was a very inconvenient experience.”

“Dirty dingy towels and bed sheets. Asked for clean ones and was told that is the color. I checked out early to another hotel. Highly inconvenient”

“Good condition”

“This property is not at all what it looks like in the pictures as if the pictures were taken when they FIRST opened and NEVER received any maintenance. Ever since open. Not suitable at all ”