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"It was a great hotel. Nice lively bar atmosphere and lovely views. Very clean and convenient to the T station. Good value. "

"Staff went above and beyond and were so super helpful really good value for money clean and quiet and close to Northshore Private Hospital"

"Spacious room, modern, clean and super close to transport and food options"

"Service at check-in and check-out was immaculate. The Retreat is beautiful and unique; the layout is a bit of a maze at first but offers great privacy. The room felt spacious enough, though storage for clothes and bags is limited. It has a wine cooler instead of a real fridge, so don’t rely on it for food. Native tea selection, basic instant coffee, small kettle. Drinks and snacks available in mini-bar. Bathroom design looks great but offers almost no privacy due to sliding louvres and a cubicle-style (yet fancy frosted glass) toilet door. Spacious shower. King bed is a plus, though my side sagged. Interesting pillow choice, requires getting used to. Housekeeping was attentive, and amenities like robes, mirrors, iron, hairdryer, safe, and toiletries were all there. Watching animals from the room, elevator and walkways is a highlight. Breakfast at Me-Gal was handy (I do not recommend food outlets in the zoo), but lacked variety, you can’t make coffee/tea yourself and it was hard to order. Free cold still/sparkling water in the lounge is handy. While lunch and dinner at both Me-Gal and lounge were delicious, room service runs only 5–9 pm. Ordering at lounge wasn’t available when we tried at 9:30, drinks go until 10 pm. City views from the lounge and Me-Gal restaurant are exceptional. Lounge space opens up beautifully on warm days. Free daily sanctuary tours are excellent and highly recommended. Separate guest access to the zoo is appreciated. So is free parking. "

"Room was nice and clean , Staff were great , Restaurant food was yummy. Public transort was closeby so easy access to wherever i wanted to get to."

"Clean room, friendly staff and quiet hotel. All round good place to stay. Close to lots of dining options and safe "

"Nice welcome, same high standards although branding has changed. On site restaurant is great. "

"We’ve stayed here a few times, and the service is always excellent. The staff and manager were incredibly helpful and organised, especially in arranging an early check-in for us on our recent stay. Everything was smooth, friendly, and efficient, truly appreciate the consistency and warm hospitality. Highly recommend!"

"Great room, new hotel, good location. Free coffee in the morning was appreciated "