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더 엘러리 여행 후기

3.5 out of 5
더 엘러리
259 Elm Street, Northampton, MA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 384개 이용 후기 중 230개" "
평점 8 - 좋아요. 384개 이용 후기 중 103개" "
평점 6 - 괜찮아요. 384개 이용 후기 중 34개" "
평점 4 - 별로예요. 384개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 384개 이용 후기 중 7개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and I liked the decor. The place had character. Breakfast was good too.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Brooke

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and quiet. Love the 24-hour coffee and snacks. Great staff. Friendly and helpful.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Sonia

좋아요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was perfect. The continental breakfast was varied and delicious. The staff was kind and helpful.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Jane

This hotel is truly home away from home! The lobby provides drinks and snacks 24/7 for free! The lobby is comfy and homey. The room is clean. Earning a clean mark from me who is extremely picky in the cleaning is quite remarkable! Will stay every time I visit Smith!
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Ingi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

William 님, Baltimore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful place to stay when visiting Smith College.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent staff: knowledgeable, friendly and professional. The room was very clean and comfortable. The only shortcomings we encountered was the bathroom's lack of a rubber bathmat or safety bars (bathtub floor is quite slippery and dangerous) and an exhaust fan switch. We were told that those issues are to be addressed shortly.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Tracey

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice modern decor. Liked having a fridge and easy access to car. Lots of choice for breakfast and cookies and coffee available throughout day. Flashing bright light from smoke alarm was annoying in room at night along with sound of people walking around above us.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the location. The room was clean, well appointed. Perfect property to visit my daughter
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Rachel 님, Bellevue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for our visit to Smith - just a few blocks away. Room was spotless & bed was so comfortable we didn't want to get up. My daughter loved the hygiene products in the bathroom; I would purchase them for our home if i could remember what they were! Breakfast was better than the average continental with croissants, muffins, fresh fruit, & a variety of coffee options with dairy alternatives. We were on the first level so our door was exterior, but the area is well lit, parking was right outside the door, and we felt very safe. Our flight was delayed so we arrived after check-in hours but communication with the office was friendly & welcoming, and they provided us with detailed self check-in instructions. Our interactions with them the next day confirmed their friendly demeanor. The free homemade cookies at the front desk when we checked out were delicious. We wished we could have stayed a second night! Will definitely return if we are in town again. Highly recommend!
2024년 4월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 4월 30일
Greetings Rachel,Thank you for sharing your glowing review! We love hosting our guests who are visiting nearby Smith College, and we are delighted you all felt right at home with us.As you discovered, we understand flight delays occur, and we're glad you felt well-informed about your self-check-in. We loved meeting you all the next morning at breakfast, and we are delighted to know you will remember us should your travels bring you back to Northampton.

6/10 - 괜찮아요

Steven 님, Missoula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This is a good, but not exceptional, property. Entry was by an outside door. Rooms are spartan, bathroom is small, starkly decorated and floors are not carpeted. The cold breakfast was quite good.
2024년 4월에 3박 숙박함
답변 제공: The Ellery 님, 2024년 4월 30일
Hello Steven,Thank you for joining us at The Ellery, and we appreciate your feedback. We wish you had found more to love about our guest rooms, but are glad you joined us for our expansive breakfast. We look forward to ensuring your even greater comfort should your travels bring you back to Northampton.

8/10 - 좋아요

sharon

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful area. You can walk to town . Staff is great. But bathroom does not have rails
2024년 4월에 3박 숙박함
답변 제공: The Ellery 님, 2024년 4월 29일
Hello Sharon,Thank you for embracing our walkable location here at The Ellery! We appreciate knowing what you loved about your stay as well as where you see room for improvement, and we hope to welcome you back.

10/10 - 훌륭해요

Hollis

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jonathan

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic staff and a lovely adorable home away from home feeling…
2024년 4월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 4월 22일
Hi Joshua,We are so glad you felt right at home with us in Northampton, and we hope we can host your next visit to town as well!

10/10 - 훌륭해요

Traci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place with special touches added with breakfast. Highly recommend!
2024년 4월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 4월 18일
Greetings Traci,Thank you for joining us at The Ellery, and we love that you enjoyed our expansive breakfast! Your recommendation means the world to us, and we hope to see you again one day.

8/10 - 좋아요

Michael

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Ellery is a solid, comfortable Inn with very accommodating staff. Perfect location to visit Northampton, Smith College and the rest of the "Happy Valley" towns. Modest but satisfying breakfast, with snacks out throughout the day. Ample parking, but also it is a nice walk down into Northampton center. Clean rooms, very comfortable beds and bedding. I am particularly happy with the dog friendly aspect if the Inn, though the 75 lb limit on dogs seems a bit arbitrary. Lots of nice restaurants in Northampton and neighboring Easthampton.
2024년 4월에 2박 숙박함
답변 제공: The Ellery 님, 2024년 4월 18일
Hello Michael,We appreciate your detailed review and high score! Thank you for making yourself at home with us, and we hope your four-legged companion could join us as well.We're glad you took advantage of our daily snacks and breakfast, and that your room proved comfortable. We agree that our location is perfect for enjoying the charms of Northampton and Smith College.Come back to see us again one day!

8/10 - 좋아요

Christine

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: The Ellery 님, 2024년 4월 15일
Hi Natalie,Thank you for making yourself at home with us here in Northampton! We hope you found time to join us for breakfast by our fireplace, and we would love to host you again should your travels allow.

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 4월 9일
Hello Jason,We appreciate your positive score, and we hope we can welcome you back to The Ellery just as soon as your travels allow.

10/10 - 훌륭해요

Sandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were making a quick trip to Amherst to visit UMass and our stay was easy and comfortable. We got there very late and it was an easy check-in. The room was clean and bed was very comfortable. We had to leave early and was pleasantly surprised that the Continental breakfast was set out before 8am and we were able to eat something before heading out! They had a lovely lovely spread with the usual bread items but also hard boiled eggs, avocado spread and yogurt. The best part was all the toppings! It made it feel much more special. They had coffees and teas and also a filtered water system so we refilled our bottle before checking out. Will definitely recommend!
2024년 4월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 4월 11일
Hello Sandy,What a pleasure to receive your five-star review following your time with us here at The Ellery. We are delighted you could join us for our elevated breakfast spread before heading to UMass, and we will pass along your compliments to our kitchen! We love that you enjoyed our many toppings and extras!Until next time!

10/10 - 훌륭해요

Melinda

가족 여행
좋아요: 편의 시설/서비스
It is warm and inviting, clean, and very convenient. Would definitely stay here again.
2024년 4월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 4월 12일
Hi Melinda,We are delighted to know you will join us again should the opportunity arise! We would love to see you again.

8/10 - 좋아요

Cheryl

2024년 4월에 2박 숙박함
답변 제공: Ellery 님, 2024년 4월 24일
Greetings Cheryl,Thank you for sharing your positive score, and we're glad we could settle you into your room here in Northampton so comfortably. Until next time!

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good choice when visiting Smith and downtown Northampton. Walking distance to Campus and downtown
2024년 3월에 3박 숙박함
답변 제공: The Ellery 님, 2024년 4월 2일
Hello Christopher,We love that you opted to join us when visiting Smith and Northampton. We love that you found our location so walkable, and we hope we can entice you back for another stay one day.

10/10 - 훌륭해요

Quinn

2024년 3월에 2박 숙박함
답변 제공: The Ellery 님, 2024년 4월 15일
Hey Quinn,What a treat to find your five-star approval waiting for us! We hope your travels will include Northampton again soon!

10/10 - 훌륭해요

Gregg

2024년 3월에 2박 숙박함
답변 제공: The Ellery 님, 2024년 4월 15일
Hi Gregg,Thank you for joining us in Northampton for a five-star stay in our boutique hotel by Smith College. We hope to repeat the experience soon!

10/10 - 훌륭해요

Laurent

2024년 3월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 4월 15일
Hello Laurent,We appreciate your five-star rating more than we can express! Hurry back!

10/10 - 훌륭해요

Liberty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant staff, hearty continental breakfast, nice location next to Smith College, 10 minute walk to downtown.
2024년 3월에 1박 숙박함
답변 제공: Ellery 님, 2024년 3월 25일
Hello Liberty,It was a pleasure to welcome you to Northampton, and we're glad our team's warm demeanor and friendly smiles were evident throughout your stay! We hope you'll be back the next time your travels bring you to Northhampton or Smith.

6/10 - 괜찮아요

Carol 님, Mystic

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Altho they did comp part of our stay ( which we did not request) room floor was dirty upon arrival, halls ( in midst of updates to floors etc) were dirty. A convenient location when we visit friends in area but bare minimum all the way around right now. Wish them luck with help in future
2024년 3월에 1박 숙박함
답변 제공: Ellery 님, 2024년 3월 25일
Hello Carol,We are glad you found much to love about our location in town and we appreciate your candid review. We apologize that your room was not in the pristine condition it should have been upon arrival, and we were happy to ensure you were compensated for this inconvenience. We hope we can welcome you back one day as we are confident we can win your heart in full.

10/10 - 훌륭해요

Aaron

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the Ellery for the Northampton Backporch Fest. We were able to walk the 15 minutes to the downtown venues hosting the concerts. Walked back to the hotel at night and used the self check in process to get into our room. We enjoyed breakfast by the fire before checking out the next day. Highly recommend.
2024년 3월에 1박 숙박함
답변 제공: Ellery 님, 2024년 3월 25일
Hi Aaron,We are so glad you joined us during the Northampton Backporch Fest! As you discovered, our location is ideal for strolling downtown to catch the concerts at the various festival venues, and we're glad you found our self check-in to be convenient for you.Thank you for joining us for breakfast, and we hope to see you again next year!

10/10 - 훌륭해요

Celsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to check in and easy to check out. Lovely Neighborhood.
2024년 3월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 3월 19일
Hi Celsa,Thank you for joining us at The Ellery! We, too, love our neighborhood here by Smith College, and we are glad to hear it was easy to check in and get settled.Until next time!

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I looked the room entrance from outside, cleanliness, decor, tv set up- my complaint though all the guests were respectful on each side you could here there conversations clearly and I have hearing impairments so the room are not insulated well for sound issues.
2024년 3월에 2박 숙박함
답변 제공: Ellery 님, 2024년 3월 18일
Hi David,We are glad you found so much to love about your stay with us at our historic Ellery hotel, but sorry to hear that noise crept through from adjacent rooms. We have noted your feedback with care, and are glad you enjoyed our decor and cleanliness overall.We hope we can welcome you back one day!

8/10 - 좋아요

Basia

좋아요: 청결 상태
staff rather dull and not friendly
2024년 3월에 2박 숙박함
답변 제공: Ellery 님, 2024년 3월 18일
Hello Basia,We are glad to note from your score that your stay proved pleasant overall, though we do wish our team members had made a better impression. We trust you had everything you needed, and we hope we can earn your perfect score in the future.

10/10 - 훌륭해요

Charles

2024년 3월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 4월 5일
Hi Charles,Thank you for joining us during your time in Northampton! We hope we can count on your return one day!

10/10 - 훌륭해요

Shuzhe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: The Ellery 님, 2024년 3월 20일
Hello Shuzhe,Your top score makes us smile! Thank you for joining us here in Northampton for a welcoming and cozy stay!

10/10 - 훌륭해요

James

Ice area easy parking
2024년 3월에 1박 숙박함
답변 제공: Ellery 님, 2024년 3월 12일
Hi James,Thank you for sharing your feedback! We glad you found parking to be a breeze, and we hope to see you again!

10/10 - 훌륭해요

Michelle 님, Provincetown

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stayed here before and love the neighborhood and walkability, free breakfast, fireplace, and staff. Only thing for me is maybe a little too minimalist - this time I had a mirror in the room thank goodness, but very little space for things. It is fine for 1, ok for 2, but just.
2024년 3월에 2박 숙박함
답변 제공: Ellery 님, 2024년 3월 12일
Hello Michelle,Thank you for your loyalty to The Ellery when you are in town, and we appreciate your candid feedback. We have noted your desire for more in-room comforts, and we are glad you have been enjoying our fireplace and breakfast on all your visits.Until next time!

10/10 - 훌륭해요

Francine

2024년 3월에 2박 숙박함
답변 제공: Ellery 님, 2024년 4월 1일
Greetings Francine,Thank you for joining us in Northampton! Please don't hesitate to join us again should your travels bring you back to Western Mass!

10/10 - 훌륭해요

Ruth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Streamlined to offer everything you need with nothing extraneous. Fabulous breakfast. Again, perfect but not too much.
2024년 3월에 1박 숙박함
답변 제공: Ellery 님, 2024년 3월 12일
Hi Ruth,We are thrilled to learn that you had everything you needed during your time with us at The Ellery! Join us again soon!

10/10 - 훌륭해요

Terrence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfy beds. Large clean rooms with adequate continental breakfast.
2024년 3월에 1박 숙박함
답변 제공: Ellery 님, 2024년 3월 12일
Greetings Terrance,We are so glad you rested comfortably with us here in Northampton, and that you found time to join us for our expansive continental breakfast. Until next time!

10/10 - 훌륭해요

Bridgid

2024년 3월에 1박 숙박함
답변 제공: Ellery 님, 2024년 3월 25일
Hello Bridgid,Greetings from The Ellery! Thank you for joining us in Northampton, and we hope to see you again one day soon.

6/10 - 괜찮아요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I have two complaints; one involves safety and the other comfort. The Ellery had no landline in the room. There are a considerable number of people who do not have a cell phone. Without a landline in the room, it would be a dangerous situation if a hotel guess was unable to easily call 911. Timing is crucial at such moments and running down the hall for help is no solution. I believe the hotel is reckless in this matter. My second complaint is that there was no reading light on one side of the bed. I as well as most people read in bed at a hotel. This would be an easy fix. And finally, the Ellery has a large, lovely fireplace. On my stay the weather was cold and rainy. There was kindling, paper and wood logs; but no fire. There was great potential for a cozy sitting room. On the plus side, the continental breakfast was very good.
2024년 2월에 2박 숙박함
답변 제공: The Ellery 님, 2024년 3월 1일
Hello Joseph,Thank you for sharing your valued feedback with us. We hope you were made aware that guests are welcome to utilize the kindling and wood to start a fire in our common fireplace, but we'll make sure we add signage to reinforce this.We have also noted your suggestions for land lines and reading lights in the rooms.We hope we can welcome you back for a cozier stay one day.

8/10 - 좋아요

Brian

좋아요: 청결 상태
Spacious, quiet room- comfortable bed. Great pillows and towels.
2024년 2월에 2박 숙박함
답변 제공: The Ellery 님, 2024년 2월 29일
Hey Brian,What a treat to find your five-star approval waiting for us! Hurry back!

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast and easy check in!!! Perfect stopping point between NJ and the White mountains, NH.
2024년 2월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 2월 29일
Hi Dana,We hope you loved your time in the White Mountains and agree Northampton is the perfect stopping point! We hope to see you on the return as well!

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Ellery 님, 2024년 2월 27일
Hello Jean,Greetings from Northampton! We are glad you joined us during your stay in town, and we hope to repeat the experience soon.

8/10 - 좋아요

Suzanne

2024년 2월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 3월 20일
Hi Suzanne,Thank you for sharing your positive score with our team here in Northampton! Until next time!

10/10 - 훌륭해요

Joan

2024년 2월에 1박 숙박함
답변 제공: The Ellery 님, 2024년 2월 19일
Hi Joan,Thank you for making the Ellery your home away from home in Northampton! Until next time!