켄터키 북부 아파트식 호텔

“Very frustrating! After I reserved through Hotels.com the communication started coming about all of the things they needed, forms filled out, copy of license, a selfie! Lots of add ons, too-if you want early check in, pay $up front in case some little thing goes wrong (or a large deposit). No check in instructions until right before check in when we were given codes and a map, but our room number was not on the map. Spent 45 minutes wondering around looking for the unit. All for a 15 hour stay....

“Room was so small it was nothing like we pictured it to be!!! Money wasted! We weren’t even there an hour, we left and went back home. Wasn’t comfortable at all”