Find hotels near Northwest Park, Austin from ₩98,250

"Service and staff 5/5 Breakfast 5/5 Pool 5/5 Cleanliness 2/5 Pull out sofa bed 0/5 We decided to stay here after a fantastic stay at another Embassy suites in Dallas which was 10/5 overall, and we expected the same from the entire chain but was not the case. This is a high volume hotel so I understand keeping each room clean is a challenge but if the staff can’t keep up with the current workload then more should be hired. Tons of room for improvements there. It was unwelcomely dirty/dusty under the restroom sink cabinet which I opened looking for more towels. I found what appeared to be dog hair on the pull out couch, which had a spring on the floor and a ridiculously uncomfortable almost flat mattress. This made the bed unusable for even our kids. Room sleep capacity should be corrected to 4 or 5 if you count the couch as a single bed to lay across. Also a couch spring was laying on the floor. Soap bottle by sin were dirty at the dispenser tip with accumulation from previous use. We found a disgusting brown substance in the sink as well. We have pictures of all this. Staff was friendly throughout and very helpful when needed. Breakfast was great. Pool was awesome. We will probably give another place or 2 a try before returning here, if ever."

"The building need maintenance as well as the rooms. Looks old, cabinets are flimsy, carpet is torn/old, showers were wiggly, and the pool was out of order. Looks like they will be closed soon if they don’t update "

"Our stay was great. The room was clean as well as the hotel. My only complaint is the water pressure is not so good when taking a shower. The breakfast was also good with several great choices. I would definitely stay again at this hotel."

"The price and stay was worth it "

"The room was not clean we had to call and ask for towels. I will never stay there again."

"The rooms were very clean and beds were comfortable. Staff was amazing. They comped the parking fee since the room was not available. I would definitely stay again if in the area."

"Night check in staff was great. The original room we had the toilet wasnt working. She was able to reach out to the property manager and switch the rooms for us. Check in was fast and easy as well. She also took into consideration the location of the room for our comfort."

"I love staying here, great location too"

"The property upkeep is not the same as other Sonesta I’ve stayed at. The breakfast is not at par with same brand. Not sure if there is a change in management."