객실에서 보이는 전망

힐튼 와이키키 비치 여행 후기

4 out of 5
힐튼 와이키키 비치
2500 Kuhio Ave, Honolulu, HI

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1040개 이용 후기 중 511개" "
평점 8 - 좋아요. 1040개 이용 후기 중 293개" "
평점 6 - 괜찮아요. 1040개 이용 후기 중 120개" "
평점 4 - 별로예요. 1040개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1040개 이용 후기 중 54개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Teakgu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친철한 힐튼
아주 친절한 고객응대가 매우 마음에 들었습니다. 다음에 또 묵을 의향이 있습니다.
2023년 11월에 3박 숙박함
답변 제공: Hilton Waikiki Beach Hotel In-House Reservations 님, 2023년 11월 14일
Aloha & Mahalo for staying with us, we appreciate your feedback

10/10 - 훌륭해요

Hyeju

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hilton Waikiki Beach Hotel In-House Reservations 님, 2023년 10월 7일
Aloha & Mahalo for staying with us, we appreciate your feedback.

2/10 - 너무 별로예요

Ji AE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
후기가 너무 좋아 10일 지냈는데 마지막날 욕실 천장에 물새고 생각보다 불편했습니다..프론트는 불친철했구요..
2023년 7월에 9박 숙박함
답변 제공: Hilton Waikiki In-House Reservations 님, 2023년 7월 30일
Mahalo for staying with us, we appreciate your feedback

10/10 - 훌륭해요

Hyeseung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
하우스키핑은 따로요구하지않는이상 5일마다해줘서 중간중간 요청해야했어요.
답변 제공: Hilton Waikiki Beach Hotel Reservations 님, 2023년 1월 8일
Mahalo for staying with us, we appreciate your feedback.

2/10 - 너무 별로예요

Kyunghee

8/10 - 좋아요

Craig Allen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel has comfortable beds and is in a great location just off the main strip. There is free street parking nearby
2024년 4월에 6박 숙박함

8/10 - 좋아요

KEIKO

좋아요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Emily 님, 2024년 4월 25일
Mahalo for staying with us!

10/10 - 훌륭해요

Dean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and hotel! Second time back and will keep coming back time and time again
2024년 4월에 3박 숙박함
답변 제공: Emily 님, 2024년 4월 24일
Aloha, Dean!Thank you for choosing to return to Hilton Waikiki Beach Hotel for another wonderful visit. We are thrilled to hear you had a great time and we can't wait to welcome you back!If there are any specific requests or suggestions you would like to share with our team to make your next trip even better, please do not hesitate to reach out! Your satisfaction is extremely important to us.Mahalo for sharing your positive review!

8/10 - 좋아요

Kalalaniamakalii

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We had the pleasure of enjoying the melia suite this weekend. For a pricey stay, some of the room was damaged prior, such as drawers, bathroom hooks, and the alarm clock/charging station. This is a much older building so sometimes the plumbing drained slowly. The staff were warm and accommodating. From valet to front desk to housekeeping, staff is excellent they will take care of you here. Journeyman was cordial and helped us fix the bathroom hooks and bed frame our first night: I was disappointed by how the room was not as clean as it could’ve been, like the kitchen cabinets being wiped down, or the end tables being dusted. The furniture in the suite is cozy and beautiful which is why we chose to stay here as opposed to other suite options in the area. The Waikiki experience, from the view to the walk, was one of the many reasons we had so much fun our stay. It is a charming hotel with its classic older Waikiki architecture. First time staying at the Hilton.
답변 제공: Emily 님, 2024년 4월 23일
Aloha Kalalaniamakalii!Thank you for choosing to stay with us at Hilton Waikiki Beach on your weekend trip. We're happy to hear you enjoyed your experience exploring the area and appreciated the stunning Waikiki views. Thank you for taking the time to share your feedback.We would, however, like to apologize for the inconveniences you experienced during your stay. From the damaged furniture to your room's cleanliness, we're sincerely sorry. We understand this is your first time staying with Hilton, so please know we hold ourselves to a much higher standard. We will be sharing your comments with our team to provide a better experience for all guests.On a brighter note, it's great to hear our staff was helpful once these problems were brought to their attention. Thank you for sharing.We hope to have the opportunity to welcome you back to our hotel soon for a much-improved experience.Mahalo!

8/10 - 좋아요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ocean view room on the 24th floor was wonderful! It was so nice to sit out on the balcony and take in the view for our morning coffee. Quick walk to the beach, restaurants and of course an abc store across the street. We arrived early and were pleasantly surprised our room was ready! Overall it’s a nice place to stay, staff were pleasant and the room was clean. The hotel across the way was really loud at night and some neighbours beside us were a bit noisy but that’s part of being in the center of the action.
2024년 4월에 7박 숙박함
답변 제공: Emily 님, 2024년 4월 23일
Aloha, Stephanie!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback! We're happy to hear you had an overall lovely stay and especially appreciated the convenient location of our resort. It's wonderful to learn that you were able to enjoy the Waikiki views on your lanai each morning.We would like to apologize for the noisy neighbors, but we appreciate your understanding. Should you choose to return to our resort, we will do everything possible to provide you with a room in a quiet corridor. Thank you for sharing these comments.We know there are many hotel options in Waikiki, so thank you for choosing us! We hope to have the opportunity to welcome you back to our resort for an even better stay.Mahalo!

10/10 - 훌륭해요

Jenni J

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was nice and welcoming! The view from our room was wonderful! We'll be back for sure!
2024년 4월에 5박 숙박함
답변 제공: Emily 님, 2024년 4월 23일
Aloha, Jenni!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review. We are happy to hear that you had an excellent experience and that our friendly staff contributed to a great trip.It's also great to learn that you enjoyed the Waikiki views from your room. Thank you for sharing your kind words!We can't wait to welcome you back to our hotel for another amazing experience. If you have any specific suggestions or requests so we can make your next trip even better, please do not hesitate to reach out.Mahalo!

10/10 - 훌륭해요

Boris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly
2024년 4월에 5박 숙박함
답변 제공: Emily 님, 2024년 4월 23일
Thank you for choosing to stay with us at Hilton Waikiki Beach, Boris!We are happy to hear you had a wonderful trip and that our friendly staff made your experience special. Thank you for sharing!We hope to have the opportunity to welcome you back to our hotel soon for another wonderful stay.Mahalo!

8/10 - 좋아요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the location of this hotel and the room was fine. We looked at a number of hotel options before deciding on the Hilton and now we’ve realised any of the hotels on or close to Waikiki beach would have been ok. Reception staff weren’t super friendly but they did their job adequately so were fine.
2024년 4월에 2박 숙박함
답변 제공: Emily 님, 2024년 4월 20일
Aloha, Carol!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback. We are happy to hear you had an overall pleasant stay and appreciated the location of our resort.We would like to apologize for the friendliness of our team members at the reception desk. We encourage all staff to treat guests with the utmost kindness and respect, so we deeply apologize for this inconvenience. Please know we are sharing your feedback with our team to provide a more pleasant experience for all guests. Thank you for sharing.We hope you had an overall lovely trip and enjoyed your time exploring Waikiki. We hope to have the opportunity to welcome you back to our hotel, soon, for an even better stay.Mahalo!

10/10 - 훌륭해요

Natasha Simone

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Emily 님, 2024년 4월 19일
Aloha, Natasha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are happy to hear you had a nice trip and we look forward to welcoming you back for another great experience!Mahalo

2/10 - 너무 별로예요

Gaurav

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wifi didn’t work at all - It asked me to sign up for hilton honours to access free wifi or lay for wifi use everyday. I’m already a member so there was no way to login for existing members so it kept declining my email. Worst when it comes to services. I will never stay at this particular hilton. Room had beach dirt when I walked in for the first time at midnight so I had to ask to send someone with vacuum to clean. It was not properly cleaned when I checked in. Worst Hawaii experience in 5 years and I go there twice a year
2024년 4월에 8박 숙박함
답변 제공: Emily 님, 2024년 4월 18일
Aloha, Gaurav, and thank you for choosing to stay at our hotel and taking the time to share your feedback.We would like to sincerely apologize for the poor experience you had while staying with us. From the slow wifi connectivity to the room cleanliness, we clearly missed the mark and are very sorry.Please know that we take our guest's feedback very seriously and are working to improve. Our team is currently working to upgrade our internet services, leading to a better experience for all guests. Thank you for sharing.We would like to learn more about your experience and make up for the inconveniences you encountered. We encourage you to reach out to us directly either through email or phone, which can be found on our website.Thank you again for selecting our hotel. We hope to have the opportunity to welcome you back in the future for a much-improved experience.Mahalo!

8/10 - 좋아요

Jenny

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, we enjoyed our stay at the hotel. Location was good, we were close to the beach and to nearby restaurants. Any questions we had front desk was helpful and was able to answer questions we had. Only thing we felt between a few interactions with front desk was we felt like everyone wasn’t genuinely happy to help. When we checked in, we were given our key card no other conversation. If front desk was more genuine and in a better mood, we would’ve given five stars. On the day of our checkout, our flight was not until later that day, and we were hoping for a hospitality suite as we will be spending the day at the beach and it would have been nice to have a place to freshen up before heading to the airport. Unfortunately this hotel no longer offers hospitality suites, and had recommended a late checkout with a fee of $100. On the day of check out unfortunately late checkout was no longer an option as our room was assigned to new guest. It was understandable, because there are new guests coming. However, having a hospitality suite available for guest would definitely make a difference.
2024년 4월에 6박 숙박함
답변 제공: Emily 님, 2024년 4월 19일
Aloha, Jenny!Thank you for choosing to stay with us at Hilton Waikiki Beach Hotel on your recent trip! We are thrilled to hear you had an overall pleasant stay and that you especially appreciated the location of our hotel.We would like to apologize for the interaction you had with our front desk team and we sincerely appreciate your feedback. We encourage all team members to share the Aloha spirit with our guests and we are very sorry to learn this was not the case with your stay. Thank you for sharing these comments. We will certainly share your feedback with our team to provide an enhanced experience for all.We also appreciate your feedback about our hospitality suites and apologize for any discomfort you experienced between checking out and leaving for your flight. Guest satisfaction is very important to us, and we apologize for being unable to deliver on this aspect.Thank you for choosing to stay at our resort and for taking the time out of your day to share your positive review. We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another wonderful stay.Thank you!

10/10 - 훌륭해요

Allyson Ashihara or George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was within walking distance including the waikiki beach. Staff were all so friendly and welcoming. The room was the perfect size.
2024년 4월에 4박 숙박함
답변 제공: Emily 님, 2024년 4월 17일
Aloha, Allyson!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your amazing feedback! We are happy to hear you enjoyed your stay and appreciated the location of our resort and friendly staff!If there is anything we can do to make your next trip even better, please do not hesitate to reach out.Mahalo!

10/10 - 훌륭해요

Cheryl

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved all of it! Mahalo!
2024년 4월에 7박 숙박함
답변 제공: Emily 님, 2024년 4월 17일
Aloha, Cheryl!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear you enjoyed your trip.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another wonderful experience!Mahalo!

8/10 - 좋아요

Annie An Kwok

가족 여행
Limited dining
2024년 4월에 3박 숙박함
답변 제공: Emily 님, 2024년 4월 11일
Aloha, Annie!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback. We are happy to learn you had an overall pleasant stay.However, we would like to apologize for our limited dining options. Our resort offers food and beverage service at three unique outlets. We understand the importance of having a variety of dining choices when traveling, and we sincerely apologize for missing the mark. We appreciate your feedback and will certainly use it as we are constantly working to enhance our resort. Thank you for sharing.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for an even better experience.Mahalo!

10/10 - 훌륭해요

Mariko

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were all kind to us. Japanese staff was there. It was helpful for us (originally from JAPAN. Easy access to beach,ABC store.
2024년 4월에 3박 숙박함
답변 제공: Emily 님, 2024년 4월 10일
Aloha, Mariko!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear you had an awesome stay and our kind and friendly staff contributed to a wonderful experience.Thank you again for sharing your positive review. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another fantastic trip.Mahalo!

6/10 - 괜찮아요

Marisol

Didn’t clean room until the 5th day we were there
2024년 3월에 5박 숙박함
답변 제공: Emily 님, 2024년 4월 9일
Aloha, Marisol!Thank you for choosing to stay at our hotel on your recent trip and for taking the time to share your feedback. We appreciate your review, as guest satisfaction is extremely important to us.We apologize for the issues you encountered with room cleanliness while staying with us. We are currently servicing guest rooms once every 5 days or upon request due to a shortage of staff. We understand the importance of staying in a tidy room when traveling and are extremely sorry that our housekeeping schedule was not clearly communicated.Rest assured, we are currently hiring more staff in order to provide guests with more frequent housekeeping services. We appreciate your feedback and understanding.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved experience. Mahalo!

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right next to the beach for our quick getaway
2024년 4월에 1박 숙박함
답변 제공: Emily 님, 2024년 4월 8일
Aloha, Sara!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to learn you had a wonderful stay and especially appreciated the location of our resort, which sits a block away from the gorgeous Waikiki Beach.If you have any additional feedback you would like to share with us to make your next trip even more memorable, please do not hesitate to reach out! We hope to have the opportunity to welcome you back to our resort for another excellent stay.Mahalo!

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hilton Waikiki Beach Team 님, 2024년 4월 8일
Aloha and thank you for staying with us. We're glad you enjoyed your visit to Hilton Waikiki Beach. A hui hou.

6/10 - 괜찮아요

Y Vijay Mohan 님, PALO ALTO

가족 여행
별로예요: 편의 시설/서비스
Average. Average. Average.
2024년 3월에 5박 숙박함
답변 제공: Emily 님, 2024년 4월 8일
Aloha!Thank you for choosing to stay at our hotel on your recent trip and for taking the time to share your feedback. Your comments are concerning, as we strive to offer our guests an experience that's far beyond average. We're interested in learning more about your stay and correcting any issues you may have encountered.We encourage you to reach out to us directly through email or phone- this contact information is available on our hotel's website. We value your feedback and want to make this situation right.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back to our resort for a much-improved stay.Mahalo!

10/10 - 훌륭해요

Cirilo III 님, Marysvillewa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good
2024년 3월에 4박 숙박함
답변 제공: Emily 님, 2024년 4월 5일
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear you had a great stay.Should your travels bring you back to Waikiki, we hope to welcome you back to our resort for another great experience.Mahalo!

10/10 - 훌륭해요

Emi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we had good time.
2024년 3월에 5박 숙박함
답변 제공: Emily 님, 2024년 4월 4일
Aloha, Emi!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to leave a 5-star review. We are happy to hear you enjoyed your stay! Mahalo!

8/10 - 좋아요

Satish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Emily 님, 2024년 4월 5일
Aloha, Satish!Thank you for choosing to stay with us at Hilton Waikiki Beach Hotel!If you have any additional feedback you would like to share with us, please reach out. We value your comments and strive for guest satisfaction.Mahalo!

10/10 - 훌륭해요

David

2024년 3월에 7박 숙박함
답변 제공: Emily 님, 2024년 4월 24일
Aloha, David!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to learn you had a positive experience at our hotel.Mahalo!

10/10 - 훌륭해요

KAORI

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
3月に4泊しました。 チェックアウト後に忘れ物をしたことを気づき、そのまま帰国しましたが、日本に戻ってからのメールでのやり取りがとても丁寧且つスムーズで、無事友人経由で受け取ることができました。ホテルスタッフの方々にはとても感謝しています。 ホテル1階レストランでの朝食メニューが豊富で、店員の方々の明るく親切に対応してくださり、毎日朝食の時間が楽しみでした。 強いて言えば、部屋の中が湿気でカビ臭いのは致し方ないと思いつつ、その点は気になりました。
2024년 3월에 4박 숙박함
답변 제공: Emily 님, 2024년 4월 4일
Aloha, Kaori!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to leave a wonderful review. We are happy to hear you enjoyed your stay in March and our helpful staff greatly assisted in retrieving your forgotten item. Thank you for sharing your kind words!It's lovely to hear that you were able to enjoy breakfast at our on-site restaurant, M.A.C. 24/7. We take pride in offering an extensive menu so guests can explore a variety of items, so it's great to learn you were able to dine with us multiple times. Thank you again for sharing your feedback.We are happy to hear you had a safe return to Japan. Should your travels bring you back to Waikiki, we hope to welcome you back to our resort for another wonderful stay.Mahalo!

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent choice, affordable
2024년 3월에 1박 숙박함
답변 제공: Emily 님, 2024년 4월 4일
Thank you for choosing Hilton Waikiki Beach! We are happy to hear you enjoyed your trip and found value in your stay. Mahalo!

10/10 - 훌륭해요

Beata

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly and accomodating staff!
2024년 3월에 10박 숙박함
답변 제공: Emily 님, 2024년 4월 4일
Aloha, Beata!Thank you for choosing to stay at Hilton Waikiki Beach! We are happy to hear you enjoyed your stay and found our facilities to be tidy. It's wonderful to hear our friendly and accommodating staff contributed to a lovely trip. Mahalo for sharing your kind words!Should your travels bring you back to O'ahu, we hope to welcome you back to our resort for another excellent stay!Mahalo!

8/10 - 좋아요

stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable with a great sea view. Not easy to find dining in the area- either fully booked or a bit down market.
2024년 3월에 3박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Stephen!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your feedback. We are happy to hear you had a comfortable stay and especially enjoyed the beautiful ocean views.We do, however, apologize for the inconvenience you experienced while trying to locate dining options. We appreciate your feedback, as it helps us improve our communication with guests. We will be sure to pass your comments along to our front desk and concierge team so they can better assist guests who are searching for local restaurants. Thank you for sharing.If you have any additional comments you would like to share with our team, please do not hesitate to reach out. We value your feedback immensely.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful trip.Mahalo!

8/10 - 좋아요

Ronald William

2024년 3월에 9박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Ronald!Thank you for choosing our resort for your recent trip. We are happy to hear you had an overall pleasant stay.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your thoughts and strive to provide the best experience possible.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful stay.Mahalo!

10/10 - 훌륭해요

Endora LM 님, Shubenacadie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay, staff were helpful and polite, beds were comfortable, tour desk answered all questions regarding tour and rental car was fast and easy. 😊
2024년 3월에 6박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Edora! Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your positive feedback. We are happy to hear you had a comfortable stay and that our friendly and hardworking staff contributed to a lovely experience. It's also great to know our Hilton Grand Vacations team provided helpful information about your tour and you were able to rent a car with ease.If you have any additional comments you would like to share with our team, please do not hesitate to reach out. We value your feedback immensely.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful trip.Mahalo!

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great all around stay
2024년 3월에 1박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Mahalo for the 5-star review, Matt! We are thrilled to hear you enjoyed your stay at Hilton Waikiki Beach and we look forward to welcoming you back soon for another great trip! Mahalo!

8/10 - 좋아요

Makoto

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Makoto!Thank you for choosing our resort for your recent trip. We are happy to hear you had an overall pleasant stay.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your thoughts and strive to provide the best experience possible.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful stay.Mahalo!

10/10 - 훌륭해요

Sasan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s good hotel and good customer service Thanks
2024년 3월에 4박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Sasan!Thank you for choosing to stay with us at Hilton Waikiki Beach! We are thrilled to hear that you enjoyed your experience at our hotel. Thank you for sharing your positive comments. It's wonderful to know our friendly and helpful staff contributed to an overall great trip.If there is anything we can do to improve our offerings and provide an even better experience, please do not hesitate to reach out. We value your feedback and appreciate your comments.Mahalo!

6/10 - 괜찮아요

Erica

가족 여행
좋아요: 직원 및 서비스
The property was ok, the resort fees and additional fees they try to charge are a problem.
2024년 3월에 6박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Erica!Thank you for choosing to stay with us on your recent trip and for taking the time to share your feedback. We hope you were able to have a memorable experience despite the inconveniences you faced.We sincerely apologize for any confusion regarding the resort fee; it's designed to enhance your stay by including amenities such as internet access, unlimited movie rentals, beach equipment such as chairs, boogie boards, and surfboards, plus access to recreational and cultural activities, mini-golf, pool toys, and games. We strive to ensure these offerings provide our guests with significant value and enhance their experience with us, and apologize that this wasn't clearly communicated to you. We appreciate your feedback and will use it to ensure better payment transparency with guests.Thank you again for staying with us. Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for a much-improved experience.Mahalo!

8/10 - 좋아요

loi 님, castro Valley

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 5박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Loi!Thank you for choosing our hotel for your recent trip. We are happy to hear you had an overall pleasant stay.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your thoughts and strive to provide the best experience possible.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful stay.Mahalo!

10/10 - 훌륭해요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location and amenities! Great and helpful staff!
2024년 3월에 17박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Bruce!Thank you for choosing to stay with us at Hilton Waikiki Beach! We are thrilled to hear that you enjoyed your experience at our hotel and appreciated our convenient location and awesome amenities. Thank you for sharing your positive comments. It's wonderful to know our friendly and helpful staff contributed to an overall great trip.If there is anything we can do to improve our offerings and provide an even better experience, please do not hesitate to reach out. We value your feedback and appreciate your comments.Mahalo!

8/10 - 좋아요

Cynthia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like that we couldn’t enjoy our balcony during our whole stay and our room missed a couple days of cleaning. My daughter and I loved the pool. I also loved how we were compensated for the inconveniences. Thank you for the great service.
2024년 3월에 7박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Cynthia!Mahalo for choosing to stay at our hotel on your recent trip! We are happy to hear that you and your daughter enjoyed our pool deck and were met with excellent customer service. Thank you for sharing your feedback!We do, however, apologize for the inconvenience you faced with our housekeeping schedule and balcony. We understand the importance of staying in a tidy room when traveling, and apologize for missing the mark. Thank you for understanding.It's wonderful to hear our attentive staff provided compensation for your troubles! Thank you for sharing your kind words. Should your travels bring you back to Waikiki, we hope to welcome you back to our resort for another wonderful stay.Mahalo!

10/10 - 훌륭해요

Cynthia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first time visiting Honolulu.We chose to stay at the Hilton Waikiki Beach Resort for our first week.Then with family for our second week and our last three days back at the Hilton. During our first week at the Hilton we were so excited to be staying on the 37th floor. The view was amazing but our balcony had a lot of bird poop on it. This kept us from enjoying it as much as we would have liked. It didn’t get cleaned until we informed a manager. This was after at least 4 days of us being there. We decided to call attention to it after our room also didn’t get cleaned for at least 2 days during our time. When we checked out at the end of our first week I was told it was because they were short handed. I did get a sincere apology and was told my resort fees would be waived. I thought that was great customer service but I was really surprised to get a call from a woman on the morning of 19th the day we were returning for our last 3 days to tell me she also wanted to upgrade our room to the presidential suite. I’m so sorry I didn’t get your name, but my family and I thank you so much for the upgrade the room was so beautiful just as beautiful as the ocean view. Thank you again for the great customer service. I wish we could have stayed longer.
2024년 3월에 3박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Cynthia! Thank you for choosing to stay with us at Hilton Waikiki Beach on your first visit to Honolulu! We appreciated the opportunity to welcome you not once, but twice during your trip.We sincerely apologize for the inconvenience with the balcony's cleanliness and the lapse in our housekeeping services during your initial stay. It's great to hear that our team's efforts to address these concerns, including the upgrade to the presidential suite, positively impacted your experience. Your kind words about our customer service mean a lot to us, and we're so glad you and your family enjoyed the stunning room and ocean view. Thank you again for sharing your 5-star review. We look forward to the opportunity to welcome you back for an even longer stay in the future. Mahalo!

8/10 - 좋아요

Tomojiro

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ランドリーかあるのはありがたい。 部屋の掃除は荘司スタッフ(チップ?)次第でばらつきあり。 朝食レストランの金髪、中華系女性の接客は最悪、気分を害するレベル。 駐車場スタッフの態度は良い。
2024년 3월에 5박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Tomojiro!Thank you for choosing to stay at our hotel on your recent trip. We are happy to hear you had an overall pleasant experience and found value in our resort's features such as on-site laundry.Thank you for sharing your feedback. We appreciate your comments and are dedicated to providing guests with the best experience possible when they travel with us. If there is anything we can do to make your next stay even better, please do not hesitate to reach out.Thank you for choosing Hilton Waikiki Beach. Mahalo!

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My son and I stayed recently for 10 days. It's a beautiful hotel! Very clean and tastefully decorated. Especially loved the rooftop pool deck! The addition of cornhole and miniature golf was brilliant. Pool was lovely. Definitely would highly recommend this well appointed hotel! 😊
2024년 3월에 9박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Karen!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your kind words! We are thrilled to hear you and your son enjoyed your trip and especially appreciated our recently renovated 10th-floor pool deck!Should your travels bring you back to Waikiki, we hope to welcome you back to our resort for another excellent trip.Mahalo!

4/10 - 별로예요

YUSUKE

2024년 3월에 4박 숙박함
답변 제공: Emily 님, 2024년 4월 16일
Aloha, Yusuke!Thank you for choosing to stay at our hotel on your recent trip and for taking the time to share your feedback. Your poor review, however, is disappointing and we are interested in learning more.We strive to provide guests with the best experience possible when they stay at our hotel, and we missed the mark. To make up for the inconveniences you experienced, we encourage you to reach out to us directly by calling or emailing us.We sincerely value your feedback as it helps us provide a better experience for all guests.Thank you again- we hope to hear from you!Mahalo

10/10 - 훌륭해요

Frederick

2024년 3월에 4박 숙박함
답변 제공: Emily 님, 2024년 4월 16일
Aloha, Frederick!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear you had a positive experience at our hotel we hope to welcome you back soon for another wonderful trip!Mahalo!

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nope!
2024년 3월에 3박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Mahalo for choosing to stay at Hilton Waikiki Beach! If there is anything we can do to provide an even better experience in the future, please do not hesitate to reach out. We hope to have the opportunity to welcome you back to our resort for another excellent trip!

2/10 - 너무 별로예요

Curtis Delante

Hotel robbed my account been going to the bank tryna get it back smh
2024년 3월에 6박 숙박함
답변 제공: Emily 님, 2024년 4월 2일
Aloha, Curtis!Thank you for choosing to stay at our hotel on your recent trip and for taking the time to leave a review. We appreciate your feedback, as it helps us improve our offerings for all guests.Your comments are concerning, as we strive for full payment transparency with guests. We deeply apologize for this inconvenience and are interested in learning more. We highly encourage you reach out to our team to resolve this issue. Our customer service team is dedicated to helping guests and providing solutions for problems like the one you explained. You can find our contact information on our hotel's website.Thank you again for sharing your concerns. We take your feedback extremely seriously and look forward to speaking with you more about the inconveniences you faced while staying at our hotel. Mahalo!

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great location. Just a 5-minute walk to the beach and an equal distance to restaurants and shopping. The hotel is a nice facility but we had an issue with a whistling noise in the water pipes. Every time you flushed the toilet or ran water, the whistled continued for minutes. That can be easily fixed but we had to change rooms. We appreciated the helpfulness of the staff with this issue. The restaurant staff are equally helpful and kind.
2024년 3월에 2박 숙박함
답변 제공: Emily 님, 2024년 3월 25일
Aloha, Robert!Thank you for choosing to stay at our hotel on your recent trip. We are happy to hear you overall enjoyed your stay and especially appreciated our resort's location in the heart of Waikiki. It's great to hear you were able to explore the surrounding area!We apologize for the inconvenience you experienced with the water pipe noise. We understand the importance of staying in a comfortable room when traveling, and we are sorry you had to experience this issue. We have passed this information along to our engineering team in order to quickly resolve the noise issue and provide a better experience for our guests. Again, we apologize.It's wonderful to know our staff was able to assist you and move you to a more quiet and comfortable room. We are happy to hear our team members' friendliness helped mediate the situation. Thank you for your understanding.Should your travels bring you back to Waikiki Beach, we hope to welcome you back to our resort for another wonderful trip.Mahalo!

10/10 - 훌륭해요

Sara

2024년 3월에 2박 숙박함
답변 제공: Emily 님, 2024년 4월 16일
Aloha, Sara!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear you had a positive experience at our hotel we hope to welcome you back soon for another wonderful trip!Mahalo!