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"I just stayed at the Ambassador Chicago the weekend before, so I went in expecting the same 4 star amenities/level of care. The employee behind the desk at check in was lovely. We went up to our room, which was very large, but not modern like the Chicago version. That night we walked home from our concert (1.6 miles from the stadium) and I was thirsty. There were not any restaurants or stores within walking distance open near the hotel at that time except for Taco Bell. We decided to go to the hotel bar. We waited 10 min to be talked to by the bartender. He did not even look at me, just told me I’d have to wait. After a few minutes another employee came to assist us, and it was obvious he was suffering from the flu or another cold because he was coughing on everything. I actually asked him if he was feeling okay because he was visibly sick, and he admitted to being under the weather. We left the bar immediately, unserved and surprised at the lack of service. As we were walking out, we heard another group of people get up, unhappy with not being served. I woke up ready to do my regular workout at the gym. The one treadmill the gym offered was out of order and the one elliptical was filthy. I decided to run outside instead. The attendant behind the podium by the door was very kind and told me the best path to go on. I came back and got coffees from the cafe (again, a lovely employee experience). Overall, our experience was okay, but not a 4 star hotel experience. "

"Took 25 minutes to get a drink at the bar. Slow staff"

"Yes"

"Great weekday staff in the breakfast area. Best hotel buffet I have ever had! Room attendant made bed each day for five days while I was out fishing, new towels each day, new water bottle each day. Attention to detail."

"Awesome place to enjoy, very clean , cool theme over all cool experience "

"The staff was amazing. Thank you Deep for all your help. The location is great and close to everything you’d need. The property needs some updating, but we always have a great time "

"The staff were very helpful and friendly and the room was great!"

"Hotel was clean and quiet"

"We had a great room. Lots of space. Everyone was so nice. especially the bellman they help us out so much."