고급 침구, 메모리폼 침대, 책상, 다리미/다리미판

퀄리티 인 헤이워드 여행 후기

2.5 out of 5
퀄리티 인 헤이워드
24997 Mission Blvd, Hayward, CA

이용 후기

6.2
평점 10 - 훌륭해요. 1002개 이용 후기 중 194개" "
평점 8 - 좋아요. 1002개 이용 후기 중 245개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 190개" "
평점 4 - 별로예요. 1002개 이용 후기 중 165개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 208개" "

6.4/10

청결 상태

6.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

8/10 - 좋아요

HAE SOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안했어요!
생각보다 좋았어요! 조식은 평범했지만 깨끗하고, 편안하고, 안전했어요. 다음 여행 시에도 이용하려고 합니다.
2019년 1월에 5박 숙박함

2/10 - 너무 별로예요

Sungok

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Don't expect anything.
Horrible! Wifi suddenly didn't work and I was asking help in the lobby. A laddy said me "You alone have the problem, no ones complains so far". "Can't help you" is the answer. I was in business trip, so the emailing was very important for me.

4/10 - 별로예요

여행객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
샌프란시스코 교외에 오클랜드에 위치한 숙소
객식 내부가 굉장이 오래된 숙소입니다. 침대 스프링이 많이 낡아 허리가 아프고 소리도 많이 납니다. 또한 숙소 내부에 월풀 욕조가 있는데 숙박하는 내내 새벽 5시경 자동으로 작동이 되어 깜짝 놀랐으나 꺼지지가 않습니다. 가격이 싸고 워낙 샌프라시스코 내부 숙소비가 비싸 교외로 나왔으나 시설은 별로입니다. 스탭들은 착합니다.

6/10 - 괜찮아요

Sejeong

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great. Highly recommend to anyone !!
One of the best Inn ever in my life Great breakfast and bed and shower facility. I really enjoyed my stay at this Inn

2/10 - 너무 별로예요

Ricardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great staff, clean, lots of electrical outlets in my room
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El servicio exelente la limpieza exelente y ll mejor que no tiene mal olor a sigarro ni a mariguana
2024년 5월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 5월 21일
Dear Francisco,We're thrilled you enjoyed our exceptional service and cleanliness standards during your stay.  Ensuring a fresh and inviting atmosphere for all our guests is a top priority, and we appreciate your recognition of our efforts.  Rest assured, maintaining a smoke-free environment is integral to providing a comfortable experience for everyone.  Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay.Thank You,Quality Inn Hayward Management

8/10 - 좋아요

Nadia

2024년 4월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 5월 3일
Dear Nadia,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Quality Inn Hayward Management

4/10 - 별로예요

Diego

별로예요: 숙박 시설 상태 및 시설
Nice area
2024년 4월에 2박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 4월 10일
Dear Diego,We are sorry that your experience at our Quality Inn Hayward hotel was not up to par.  We hope you will give us another chance to provide you with the superior hospitality we are typically known for.  If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve.  Thank you for choosing to stay with us.Thank You,Quality Inn Hayward Management

10/10 - 훌륭해요

Jorge

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me pareció que le falta limpieza en la estructara como por ejemplo en las vardas, puertas y el refrigerador está sucio con un poco de mal olor. Es sorprendente como usan estas instalaciones para sexo servidoras muy cinicas , en nuestra experiencia estuvimos en la habitacion 330 planta alta y al llegar en la noche salieron mujeres casi desnudad haciendo señas para que entraramos al cuarto con ellas. Si llevas niños no te recomiendo que rentes este hotel, desgraciadamente mi hija pudo ver esto era primera vez que estábamos hay y fue desagradable la experiencia.
2024년 4월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 4월 10일
Dear Jorge, We sincerely apologize for the discomfort you experienced during your stay.  Ensuring cleanliness and maintaining a safe environment is paramount to us.  We will address the cleanliness issues you mentioned promptly.  Rest assured, we do not condone such behavior from any staff or guests, and we are taking measures to prevent such incidents in the future.  Your feedback is invaluable, and we hope to have the opportunity to restore your trust in us for any future visits.Thank You,Quality Inn Hayward Management

4/10 - 별로예요

Nadia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When checking in I had to contact Expedia because of a payment problem but my card had already been charged. So the next day when I went into the office because my key wasn’t working to get back in the room he asked me again about the payment when Expedia had already called him to sort out the payment. Then later that day I asked for new covers because we spilled a drink of the them I was given a sheet like it’s not freezing cold and when I asked for a second cover I was given something that felt like a window curtain. I explained that I spilled through all the covers and still that’s all I was given. Also room service didn’t come in and at least refresh the towels. The bathroom was horrible, the floors looked like they had mold or some type of filth on them and were lifted. The bathtub also looked like it had mold or just not properly cleaned in between corners. The walls throughout the room were dirty like things had splattered on them and the pillows on the bed were so small it was uncomfortable for two people to sleep with. Over all I wasn’t pleased with the service nor the cleanliness of the room.
2024년 3월에 2박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 4월 2일
Dear Nadia,We sincerely apologize for the inconvenience you experienced during your stay.  Regarding the payment issue, we regret any miscommunication and assure you we're working to streamline our processes.  Your feedback about the room's cleanliness is concerning; we're investigating and addressing these issues immediately.  As for the bedding, we apologize for the oversight and will ensure our linen inventory meets quality standards.  Regarding room service, we're sorry for the oversight and will reinforce our procedures.  Your feedback is invaluable, and we're committed to improving to provide a more satisfying experience for our guests.  We hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

Brentley

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No wifi and no phone in room to call front desk.
2024년 2월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 3월 7일
Dear Brentley,We apologize for any inconvenience caused by the lack of wifi and in-room phones.  We strive to enhance guest experiences and will address this issue promptly.  Rest assured, we value your feedback and continuously work towards improving our amenities.  Please feel free to reach out to our front desk staff for any assistance during your stay.  We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

Oscar

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms bot clean at all..
2024년 2월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 2월 21일
Dear Oscar, We apologize for the inconvenience caused during your stay.  Ensuring cleanliness is our top priority, and we regret that we fell short of your expectations.  Please be assured that we are taking immediate steps to address this issue and enhance our housekeeping procedures.  Your feedback is invaluable to us, and we strive to provide a comfortable and pleasant experience for all our guests.  We would appreciate another opportunity to exceed your expectations on your next visit.  Thank you for bringing this matter to our attention.Sincerely,Quality Inn Hayward Management

10/10 - 훌륭해요

Howard 님, Belmont

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 2월에 3박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 2월 19일
Dear Howard,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Quality Inn Hayward.  We work tirelessly to ensure our guests experience the best hospitality in Quality Inn Hayward.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Quality Inn Hayward Management

2/10 - 너무 별로예요

ADRIANA

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Scam - they said include breakfast and they didn’t have it - room was dirty - blankets were dirty - staff was not helpful.
2024년 2월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 2월 14일
Dear ADRIANA,We sincerely apologize for the disappointing experience you encountered during your stay.  Ensuring a comfortable and enjoyable stay for our guests is our utmost priority, and we regret that we fell short of your expectations.  Rest assured, we take your feedback seriously and are actively addressing the cleanliness issues with our housekeeping team.  Regarding breakfast, we apologize for any misunderstanding and will review our communication to ensure clarity in the future.  Your comments will guide us in improving our services to deliver a better experience for all our guests.  We hope to have the opportunity to regain your trust on your next visit.Sincerely,Quality Inn Hayward Management

6/10 - 괜찮아요

onkar

별로예요: 숙박 시설 상태 및 시설
floor was so dirty there was no garbage in the room and blinds were missing
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 2월 1일
Dear Onkar, We sincerely apologize for the inconvenience you experienced during your stay.  Maintaining cleanliness is a top priority, and we regret that your room did not meet our standards.  We have addressed the cleanliness issues with our housekeeping team to ensure thorough cleanliness protocols are followed.  Additionally, we are inspecting all rooms to ensure the blinds are intact.  Your feedback helps us improve, and we hope to have the opportunity to provide you with a more pleasant stay in the future.Thank You,Quality Inn Hayward Management

6/10 - 괜찮아요

La' Teena

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 1월 30일
Dear La' Teena,Thank you for leaving us a rating of your stay with us at Quality Inn Hayward.  We work tirelessly to ensure our guests experience the best hospitality in Quality Inn Hayward.  We also wish you could elaborate on your experience, especially where we went wrong.  We aim to provide a memorable stay, so your review helps us identify where we lack.  We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Quality Inn Hayward Management

8/10 - 좋아요

Luis

좋아요: 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 1월 30일
Dear Luis,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Quality Inn Hayward Management

2/10 - 너무 별로예요

Lucia

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Estaba todo muy socio la cama destendida las toallas sucias las cobijas sucias todo sucio
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 1월 18일
Dear Lucia,We sincerely apologize for the inconvenience you experienced during your stay.  Our commitment to cleanliness is paramount, and we deeply regret falling short of your expectations.  Immediate actions have been taken to address the issues raised, including a thorough inspection of our housekeeping procedures.  We value your feedback and strive to ensure a clean and comfortable environment for all our guests.  Please consider giving us another chance to provide the exceptional service we are known for.  Thank you for bringing this to our attention.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

Lucia

2024년 1월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 2월 8일
Dear Lucia,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

eva

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible place
It was awful! They accepted reservations knowing that they had no Hot water! Dirty sheets with hair still on them! Missing fire alarm, bathroom vent hanging over shower, open sink with stopper. No phone When I went to complain in the pouring rain, with a bad cough & cold he refused to let me in lobby while I soaked in the rain and did Nothing!!
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 1월 17일
Dear Eva,We deeply regret the challenges you faced during your stay.  Your experience falls far below our standards, and we sincerely apologize for the inconvenience.  Rest assured, we are addressing the issues you've raised with urgency to ensure improvements.  We value your feedback and are committed to delivering a much-improved experience for our guests.  Please consider giving us another chance in the future; we strive to provide a comfortable and pleasant environment for all our guests.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

Roberto

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad conditions
They gave me room 201 and the floor was dirty and sticky, they moved me to 202 and the television control did not work and the bathroom was dirty. They also do not provide the breakfast that is offered on the website. The dining room is closed, not recommended.
2024년 1월에 2박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 1월 12일
Dear Roberto,We sincerely apologize for the inconvenience you experienced during your stay.  We deeply regret the issues with room cleanliness and amenities.  Our team is committed to addressing these concerns promptly.  We understand the importance of a comfortable stay and are working to rectify these issues to enhance the overall guest experience.  Regarding breakfast, we apologize for any confusion and will ensure our website accurately reflects current offerings.  Your feedback is invaluable, and we hope to have the opportunity to regain your trust on future visits.Sincerely,Quality Inn Hayward Management

4/10 - 별로예요

Jen

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Only quality was in the name.
My non smoking room smelled horrible Like stale smoke and must. The peel and stick tile was not all peeling up. The bathroom had mold in the caulking and the mat in the tub did not look clean. The hand towel on top of the others appeared To be used and the balance of the towels were pretty stained. The upstairs neighbor could be clearly heard. The binder in the room Said keys needed to be returned to the office and no one was there to receive them. I was pretty disappointed overall.
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 1월 11일
Dear Jen,We sincerely apologize for your unpleasant experience.  We are committed to addressing these issues immediately.  Our team will investigate and rectify the room's cleanliness, including the mold and peeling tiles.  We will enhance our housekeeping protocols to ensure a pristine environment.  Regarding the noise issue, we will address soundproofing measures promptly.  We appreciate your feedback on the towel conditions and will implement stricter quality control.  Regarding the key return, we apologize for any inconvenience and will ensure there's a dedicated staff member available.  Your concerns are valuable, and we strive to provide a superior stay in the future.  Thank you for bringing this to our attention.Thank You,Quality Inn Hayward Management

8/10 - 좋아요

Lindsay

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent stay
Everything was nice except the floors were obviously not cleaned and were oily and dirty.
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 1월 5일
Dear Lindsay, Thank you for sharing your feedback with us.  We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the floors.  Please be assured that cleanliness is of utmost importance to us, and we are addressing this issue with our housekeeping team to ensure such oversights do not recur.  Your comfort and satisfaction are our top priorities, and we appreciate your valuable input.  We hope to have the opportunity to welcome you back and provide you with an improved experience that meets your expectations in every aspect.Thank You,Quality Inn Hayward Management

4/10 - 별로예요

Luis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 1월 5일
Dear Luis,We are sorry that your experience at our Quality Inn Hayward hotel was not up to par.  We hope you will give us another chance to provide you with the superior hospitality we are typically known for.  If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve.  Thank you for choosing to stay with us.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean
The tub has stains the towels were stained so we’re the bed sheets the floor wrapping pops up
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 1월 3일
Dear Guest,We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial, and we take it seriously. Our housekeeping team is immediately addressing the issues you mentioned, ensuring a thorough inspection and improvement of our cleaning procedures. We understand the importance of a comfortable and pristine environment. Please allow us the opportunity to make it right - contact our front desk, and we'll do our best to ensure the remainder of your stay meets the high standards we aim to provide. Thank you for bringing this to our attention, and we appreciate your understanding.Thank You,Quality Inn Hayward Management

4/10 - 별로예요

Jason

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Before outlining the minuses of my experience at this hotel, I definitely want to highlight the key positive of my stay and commend the the front desk staff member for being very friendly and helpful. The No. 1 disappointment in my stay at this hotel was that the advertised daily hot breakfast was not being served due to water damage/electrical issues in the kitchen which meant that a key part of what was advertised at this hotel (and what I paid for) was not delivered. Extra time, effort and money had to be wasted going out and getting breakfast each morning of my stay which is the exactly the kind of inconvenience I was trying to avoid when I paid for a hotel that advertised daily hot breakfasts. In addition to that, there was hair stuck to the bathroom door, the bedsheets were torn, the shower curtain was in tatters, the couch was unusable to sit on (you sink right through the cushion and crash against the pull-out bed) and the fire alarm was torn off the wall.
2023년 12월에 2박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 2월 1일
Dear Jason,We sincerely appreciate your positive acknowledgment of our front desk staff's friendliness and helpfulness.  However, we deeply regret the inconvenience you faced during your stay.  We understand the importance of the advertised hot breakfast, and we apologize for its unavailability due to unforeseen issues in our kitchen.  Your concerns about cleanliness and amenities are taken seriously, and we assure you that corrective measures are being implemented.  We value your feedback as it guides our commitment to improvement.  We would be grateful for another opportunity to provide you with a more satisfactory experience in the future.  Thank you for bringing these matters to our attention.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

Carlos

2023년 12월에 2박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 12월 28일
Dear Carlos,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

10/10 - 훌륭해요

faiyaz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 12월 27일
Dear Faiyaz,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Quality Inn Hayward Management

2/10 - 너무 별로예요

Mohammad

별로예요: 청결 상태
The bed sheet and towels they were dirty
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 12월 27일
Dear Mohammad,We sincerely apologize for the inconvenience you experienced with the cleanliness of our bed sheets and towels.  Ensuring a hygienic and comfortable stay is our top priority, and we regret falling short of your expectations.  Please be assured that your feedback has been shared with our housekeeping team for immediate attention and improvement.  We value your input and would appreciate another opportunity to provide you with a flawless experience on your next visit.  Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back for a more enjoyable stay.Sincerely,Quality Inn Hayward Management

6/10 - 괜찮아요

Alexander

좋아요: 청결 상태
Dirty floors, loud neighbors, but housekeeping is very nice
2023년 12월에 3박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 12월 19일
Dear Alexander,We appreciate your feedback and apologize for any inconvenience caused during your stay.  We'll address the cleanliness concerns with our housekeeping team to ensure a higher standard.  We understand the importance of a peaceful environment and will work on minimizing noise disturbances.  Thank you for recognizing our dedicated housekeeping staff; we'll pass on your compliments.  We value your input as it helps us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future.Thank You,Quality Inn Hayward Management

10/10 - 훌륭해요

Imelda

2023년 12월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2024년 2월 1일
Dear Imelda,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Quality Inn Hayward Management

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was fast and easy very friendly staff everything clean
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 12월 7일
Dear Jose,We appreciate your positive feedback on our efficient check-in process, friendly staff, and cleanliness.  At our hotel, we prioritize creating a seamless and welcoming experience for our guests.  It's rewarding to know that you had a fast and easy check-in and that our dedicated team contributed to your satisfaction.  Maintaining a clean environment is a top priority for us, ensuring a comfortable stay.  Thank you for taking the time to share your experience, and we look forward to hosting you again for another enjoyable visit.Thank You,Quality Inn Hayward Management

10/10 - 훌륭해요

Jimmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 12월 6일
Dear Jimmy,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Quality Inn Hayward Management

10/10 - 훌륭해요

Agatha joy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2023년 11월에 2박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 12월 5일
Dear Agatha Joy,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Quality Inn Hayward.  We work tirelessly to ensure our guests experience the best hospitality in Quality Inn Hayward.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Quality Inn Hayward Management

4/10 - 별로예요

Juan

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy at nights, furnitures damaged, broken blinds, fire alarm detector missing, cigarette burn in blanket.
2023년 11월에 3박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 29일
Dear Juan,We apologize for the inconvenience you experienced during your stay.  Our team is committed to addressing these issues promptly.  We have initiated a thorough inspection to rectify the damaged furniture, broken blinds, and missing fire alarm detector.  Additionally, we are implementing stricter measures to prevent noise disturbances.  Your feedback is invaluable, and we assure you that corrective actions are underway to enhance the overall guest experience.  We appreciate your patience and hope to welcome you back for an improved stay.Sincerely,Quality Inn Hayward Management

10/10 - 훌륭해요

Maria 님, Rohnert Park

2023년 11월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 23일
Dear Maria,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Quality Inn Hayward Management

2/10 - 너무 별로예요

sion

별로예요: 청결 상태
Bad
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 21일
Dear Sion,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

Martin

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las sabanas y pisos demasiado sucio
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 14일
Dear Martin,We apologize for the inconvenience you experienced during your stay.  Cleanliness is our top priority, and we regret that we fell short of your expectations.  We take your feedback seriously and will address the issues with our housekeeping team to ensure a higher standard of cleanliness in the future.  Your comfort is important to us, and we appreciate your honesty.  Please consider giving us another opportunity to exceed your expectations on your next visit.  Thank you for bringing this to our attention.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

Sarabjit

2023년 11월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 30일
Dear Sarabjit,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

8/10 - 좋아요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 8일
Dear Ryan,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Quality Inn Hayward Management

4/10 - 별로예요

ROCIO

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very BAD experience, We reserved two rooms, both rooms SUPER DIRTY, they weren’t broomed, hair and little papers on the floor, trash in the bathroom trash can, dust on the mirrors, the tubs were moldy, one room had broken blinds , the other room the bathroom door didn’t close well was like hanging., we had stayed in different hotels Quality Inn before and never experience like this time, it looks like it works as a motel not as a hotel, never coming to this location anymore.
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 7일
Dear ROCIO,We sincerely apologize for your disappointing experience.  Cleanliness and maintenance are top priorities for us, and we're sorry to hear about the issues you encountered.  We will immediately address the cleanliness standards and ensure our staff is trained to maintain a high level of cleanliness.  We value your feedback and will make every effort to improve.  We hope you'll reconsider and give us another chance to provide the exceptional stay you deserve.Sincerely,Quality Inn Hayward Management

8/10 - 좋아요

Russell

2023년 10월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 21일
Dear Russell,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Quality Inn Hayward Management

4/10 - 별로예요

Eduardo

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty and smelled liked siggarrett nasty.
2023년 10월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 10월 31일
Dear Eduardo,We sincerely apologize for your unsatisfactory experience.  Cleanliness and guest comfort are our top priorities, and we regret any inconvenience you face.  We will immediately address the cleanliness issue with our housekeeping team to ensure this does not happen again.  Our hotel is committed to providing a pleasant and smoke-free environment for all guests.  We appreciate your feedback, which helps us improve, and we hope you'll give us another chance to offer you a more pleasant stay in the future.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

myunggyu

2023년 10월에 2박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 17일
Dear Myunggyu,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

sion

2023년 10월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 11월 14일
Dear Sion,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management

6/10 - 괜찮아요

Shannon

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The smoke detector in our room was missing. It appeared to have been removed from the wall.
2023년 10월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 10월 17일
Dear Shannon,We apologize for the inconvenience you experienced during your stay.  Guest safety is our top priority, and we take this matter seriously.  Our maintenance team will promptly investigate the missing smoke detector and ensure it is reinstalled to ensure the safety of our guests.  We appreciate your feedback as it helps us improve our services.  We hope you will give us another chance to provide you with a better experience on your next visit.Thank You,Quality Inn Hayward Management

2/10 - 너무 별로예요

Boaz

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No breakfast although it says it says. Filthy.
We arrived at 8am after a 15 hours flight. We booked also the night before even though we only checked in in the morning, because we wanted to enjoy the full breakfast and to check in as soon as we arrived. 1. Rooms are filthy. 2. The reservation is very specific that the rooms include a full, hot breakfast however, this hotel does NOT offer ANY KIND OF BREAKFAST! 3. The hotel refused to refund us for the 1st night, even though we didn't even use the rooms! Hotels.com is also refusing to do so even though they lied about the breakfast!
2023년 10월에 3박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 10월 10일
Dear Boaz,We apologize for the inconvenience you experienced during your stay.  We understand your frustration regarding room cleanliness and the breakfast discrepancy.  We take guest feedback seriously and will address these issues promptly to ensure a more comfortable experience for future guests.  As for the reservation concern, we recommend contacting our management team directly for resolution.  We value your feedback and hope you'll give us another chance to provide you with a better stay in the future.  Thank you for bringing these matters to our attention.Sincerely,Quality Inn Hayward Management

2/10 - 너무 별로예요

PAULA

2023년 9월에 1박 숙박함
답변 제공: Quality Inn Hayward Management 님, 2023년 10월 25일
Dear PAULA,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management