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알로프트 오클라호마 시티 다운타운 - 브릭타운 여행 후기

3 out of 5
알로프트 오클라호마 시티 다운타운 - 브릭타운
209 North Walnut Avenue, Oklahoma City, OK

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 472개" "
평점 8 - 좋아요. 1000개 이용 후기 중 220개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 146개" "
평점 4 - 별로예요. 1000개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 72개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My sink was stopped up for the duration of my stay. Upon check out when I reminded them about this, the response was “OK, thanks”. Not helpful at all on this matter.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Gretchen

I loved everything about this hotel! So clean and modern! Absolutely no complaints!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Valerie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very nice hotel very unique
2024년 4월에 3박 숙박함
답변 제공: General Manager- Christine McGraw 님, 2024년 4월 18일
We are glad to hear you enjoyed your stay at our hotel Valerie! Thank you for the 5/5 rating!

8/10 - 좋아요

Kristi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the fact pers were welcome.
2024년 3월에 2박 숙박함
답변 제공: General Manager- Christine McGraw 님, 2024년 4월 18일
We love pets! Thank you Kristi

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was traveling with my elderly mother for a short jaunt to OKC. The price was reasonable and it had overall good reviews. We were pleased with the hotel, the cleanliness and the service. Everyone was pleasant and we were easily able to check in and check out. The hotel itself is in good condition overall and the room was very nice. I do wish they had shelves in the shower stall, as some of us do have things we need to use in the shower we'd rather not have to sit on the floor of the shower. It was a short walk to the Bricktown hub, which made for easy tourist activities. You can easily walk to restaurants, music venues, the ballpark, water taxi, etc. I give it a 5 overall, but the shower thing, the limit of how high you could run the heat in the room (73 max was OK, but Mom would've liked a notch warmer) and we ran low on towels (2 night stay, no housekeeper replenishment or cleaning after 1st night, but that may be because we had the do not disturb out in the morning?). But I recommend the hotel highly for a good value, overall comfort (beds were good), cleanliness and staff.
2024년 3월에 2박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 30일
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

10/10 - 훌륭해요

Winter

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is friendly and ensure their guests have all the accommodations they need.
2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 30일
Thank you for your 10 out of 10 review!

10/10 - 훌륭해요

Angelica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super clean, Easy parking, great staff
2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 30일
Thank you for your 5 out of 5 review!

8/10 - 좋아요

Harley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fun place to be. We wish we would have brought our dog. 4 stars cause the doors are very loud, can hear the neighbors and the walls are thin.
2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 30일
Thank you for your feed back. We hope to welcome you back soon with your pet!

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very pleasant at check-in. Parking was a breeze and steps away from the hotel door which is nice. Room as very clean and up to date. Beds were comfy and room had black out blinds which are great . Neighbors in the adjoining room did make quite a bit of noise but the night desk staff took care of it when I complained finally at 2am. Would definitely stay here again.
2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 22일
Thank you for your 5 out of 5 feedback. We apologize for the noise and glad to hear we were able to resolve it. We hope to welcome you back soon!

8/10 - 좋아요

Rob

연인과의 여행
Staff was helpful and friendly.
2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 22일
Thank you for your positive words on the staff. We are glad they were able to positively impact you stay.

10/10 - 훌륭해요

Shamontelle

2024년 3월에 1박 숙박함
답변 제공: General Manager- Christine McGraw 님, 2024년 4월 18일
We appreciate the 5/5 rating Shamontelle, thank you!

10/10 - 훌륭해요

Edgar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ive stayed at other hotels in okc and theyre nice as well but aloft has to be my favorite so far!
2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 22일
Thank you for your 5 out of 5 review! We cant wait to welcome you back!

10/10 - 훌륭해요

Jon

2024년 3월에 1박 숙박함
답변 제공: General Manager- Christine McGraw 님, 2024년 4월 18일
Thank you Jon, for the 5/5 rating!

8/10 - 좋아요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We enjoyed the amount of space in the room and the hip, modern decor. The room was also very clean. It would be nice to have larger bath towels. Also, there was only 1 functional elevator the night we stayed there. Finally, it was hard to get hot water in the shower.
2024년 3월에 1박 숙박함
답변 제공: General Manager- Christine McGraw 님, 2024년 4월 18일
We appreciate your feedback Andrea!

10/10 - 훌륭해요

Kylie

2024년 3월에 2박 숙박함
답변 제공: General Manager- Christine McGraw 님, 2024년 4월 18일
Thank you for the 5/5 rating Kylie!

8/10 - 좋아요

Ronny L

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a nice modern feel, great atmosphere and liked having garage parking, however location was a bit noisy in mornings and check out wasn't til noon, there were no do not disturb hangers and cleaners kept beating on door every hour after 900. Did enjoy streaming capabilities on TV and the room was accommodating if not a little small. My wife prefers shower/tub combos but all in all was satisfactory for purpose of our visit.
2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 10일
Thank you for your feedback. We apologize for any disturbance during your stay. Your feedback will be used to enhance our services going forward. Thank you once again, and we hope to welcome you back soon.

10/10 - 훌륭해요

tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 10일
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

10/10 - 훌륭해요

Amber

연인과의 여행
Great experience
2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 10일
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

2/10 - 너무 별로예요

Jason

2024년 3월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 30일
Thank you for your feedback. We hope to welcome you back soon for a better experience.

10/10 - 훌륭해요

Dago

좋아요: 숙박 시설 상태 및 시설
It was a great hotel definitely will book again
2024년 2월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 2일
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

8/10 - 좋아요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 27일
Thank you for your feedback. We hope to welcome you back in the future!

10/10 - 훌륭해요

Melissa

2024년 2월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 22일
Thank you for your 5 out of 5 review!

4/10 - 별로예요

Carmelita

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dirty wash towels and other customers smoking pot outside in parking lot
2024년 2월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 25일
Thank you for your feedback. Our parking lot is routinely monitored and we have staff available 24/7. We apologize another guest dampened your stay. We apologize for the linen as well. We strive to provide a clean experience to all of our guests. We hope to welcome you back in the future.

10/10 - 훌륭해요

Tyler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 25일
Thank you for your 5 out of 5 review. We hope to welcome you back soon!

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel and pet friendly!
2023년 12월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 21일
Thank you for your feedback! We are so glad you love the hotel and enjoy the pet friendly property. We hope to welcome you back soon!

6/10 - 괜찮아요

Whitney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property. Spacious suites. Service was great. The lobby smelled amazing! Our only complaints are that we never had hot water. It was so miserable. Also the noise level is off the charts, with the street noise and the housekeeping every morning, just such loud banging around. The bar is amazing too!
2024년 2월에 2박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 19일
Thank you for your feedback! We apologize for the issues and inconveniences you encountered during your stay. We always strive to provide an amazing space to relax and unwind. Your feedback will be used to enhance our services going forward. We hope to welcome you back soon.

4/10 - 별로예요

clayton

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was okay for the money. The staff were extremely nice but the property had renovations that were okay. I could hear every word of the people next to us. The water does not get hot enough. The rooms are pretty small. The outside elevator smelled like pee and was disgusting. The breakfast was AMAZING!!!! I am a Marriott member and loved the perk of made to order breakfast and received a free late check out. I doubt I would stay here again unless I had to, I was in a pinch for a last minute booking.
2024년 2월에 2박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 12일
Thank you Clayton for your feedback. We are sadden to hear we missed the mark on few areas of your experience. So glad to hear the breakfast was AMAZING! your feedback will be used to enhance our services going forward.

8/10 - 좋아요

Mariah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself was quite nice. Parking in the garage is $20 which comes out of your deposit but it wasnt very monitored as there were a few homeless people sleeping in the garage.
2024년 2월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 12일
We apologize for any issues experienced during your stay. Thank you for your feedback. We hope to welcome you back soon!

4/10 - 별로예요

Megan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were booked for a single king room when booked in advance. When we arrived we went to our room and it was a twin queen/full room. We went down to say we booked a king room and they said there were no more available. When we got to the original room the toilet paper roll was used and there was a long hair on the toilet seat. Other than that the room was average. Thank you.
2024년 2월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 12일
We apologize for your recent experience. Thank you for your feedback, it will be utilized to enhance our services in the future. We hope to welcome you back soon!

2/10 - 너무 별로예요

Kimberly

2024년 2월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 3월 22일
We are sadden to see your experience was not so great. Thank you for your feedback.

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to everything fun in Bricktown, always a pleasant experience
2024년 1월에 1박 숙박함
답변 제공: Aloft Bricktown 님, 2024년 2월 2일
We appreciate the lovely feedback Sara! See you next time!

10/10 - 훌륭해요

Annalye

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto mucho este hotel,volvería a hospedarme aquí
2024년 1월에 1박 숙박함
답변 제공: Cola 님, 2024년 1월 26일
Dear Happy Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Cola 님, 2024년 1월 26일
Dear Happy Guest,Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 - 훌륭해요

Chaston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Cola 님, 2024년 1월 26일
Dear Happy Guest,Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a great hotel! We will definitely stay there again!!
2024년 1월에 1박 숙박함
답변 제공: Cola 님, 2024년 1월 26일
Dear Happy Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Careless staff and pet hair
Immediately upon arrival, it was clear that the staff didn’t have much enthusiasm. Customer service was lacking. The couch and floor were covered in pet hair and the room smelled of animal dander. On the second day, we requested housekeeping, and returned to our room to find it clearly hadn’t been vacuumed again. The $20/night parking was also a surprise.
2024년 1월에 2박 숙박함
답변 제공: Cola 님, 2024년 1월 26일
Dear Guest,We're sorry to hear that you had an unpleasant experience at our hotel. We understand how frustrating this can be and we apologize for any inconvenience. We're grateful for your feedback and will use it to improve our business. Have a beautiful day. Take care!!

6/10 - 괜찮아요

Katy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Adjoining rooms way too loud
Not sure why we were put in an adjoining room but it was incredibly loud- we could hear everything the other room said and did very clearly - as if they were in our room. I feel like those rooms should only be used for their intended purpose.
2024년 1월에 1박 숙박함
답변 제공: Cola 님, 2024년 1월 26일
Dear Guest,We're sorry to hear that you had an unpleasant experience at our hotel. We understand how frustrating this can be and we apologize for any inconvenience. We're grateful for your feedback and will use it to improve our business. Have a beautiful day. Take care

10/10 - 훌륭해요

Elias

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Cola 님, 2024년 1월 26일
Dear Happy Guest,Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 - 괜찮아요

Stacey

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Our tv didn’t work it was going out and needed to be replaced and the thermostat did not work. We did let someone know at checkout. We haven’t had issues before at this hotel and it won’t keep us from coming back, it’s just something that happened and we understand.
2024년 1월에 1박 숙박함
답변 제공: Cola 님, 2024년 1월 26일
Dear Guest,We're sorry to hear that you had a negative experience at our hotel. This is not the level of service we strive to provide. We understand how frustrating this can be and we apologize for any inconvenience. We're grateful for your feedback appreciate you and your family wanting to come back. Thank you for your understanding. We would like to make things right and offer complimentary breakfast on us next time you stay with us. Again we do apologize and thank you for choosing our hotel. Have a beautiful day. Take care

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really enjoyed the set up of the room and didn't like the fact that there were no vending machines for snacks on the property
2024년 1월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 1월 19일
Thank you for your feed back. We do have a Re:Fuel market open 24/7 for our guests. This is located next to our front desk. We hope to welcome you back soon!

10/10 - 훌륭해요

zufei

2024년 1월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 12일
We are so glad to see your stay was a 5 out of 5!

8/10 - 좋아요

justine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fix the water pressure
First thing to say: all the staff who work here are top-notch friendly, knowledgeable, and professional. Really, great people. However, there are a couple issues Aloft needs to address pretty much immediately, and foremost of these is the water pressure: to call the shower "anemic" is being polite; more accurately, the shower BARELY had any water pressure at all beyond basic dripping. While weak showers are never relaxing, what's important is the fact it makes the things like washing your hair almost to impossible. My hair is thick, and trying to get all the shampoo out of it via the trickle of water coming from the showerhead took forever. Honestly, Aloft needs to strengthen the water pressure. The other issue is the use of Zara home furnishing scents in common areas, such as the elevators: there's SO MUCH of this aroma that standing in the elevator can be an experience in suffocation - they need to tone back the use of this stuff. Other than that, good stay. But PLEASE, fix the water pressure!
2024년 1월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 1월 19일
Thank you for your feedback. We are sadden to hear we did not meet your expectations. Our maintenance team did look into the water pressure of the room to ensure this was an isolated incident. We hope to welcome you back soon.

6/10 - 괜찮아요

Angel

답변 제공: Nikki AGM 님, 2024년 1월 19일
Thank you for choosing to stay with us. We are sadden your stay did not exceed yours and our expectations. We hope to welcome you back soon.

10/10 - 훌륭해요

Daryl

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 2월 12일
We are so glad to see your stay was a 5 out of 5! We hope to welcome you back soon!

10/10 - 훌륭해요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Nikki AGM 님, 2024년 1월 19일
Thank you for your feedback! We love to hear you had a 10 out of 10! We hope to welcome you back soon!

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Cola 님, 2024년 1월 6일
Dear Happy Guest. Thank you for giving us a perfect rating and for choosing our hotel! We appreciate you taking time to write us a review about your stay. We hope to have you back in the near future. Take care! Have a beautiful day!!

10/10 - 훌륭해요

Kory

2023년 12월에 1박 숙박함
답변 제공: Cola 님, 2024년 1월 26일
Dear Happy Guest, Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 - 훌륭해요

Scott

2023년 12월에 1박 숙박함
답변 제공: Cola 님, 2024년 1월 6일
Dear Guest,Thank you for giving us a perfect rating and for choosing our hotel! We appreciate you taking time to write us a review about your stay. We hope to have you back in the near future. Take care!

10/10 - 훌륭해요

Christine 님, Rogers

2023년 12월에 2박 숙박함
답변 제공: Cola 님, 2024년 1월 6일
Dear Happy Guest,Thank you for giving us a perfect rating and for choosing our hotel! We appreciate you taking time to write us a review about your stay. We hope to have you back in the near future. Have a beautiful day! Take care!

4/10 - 별로예요

Talitha

좋아요: 직원 및 서비스
No hot water
The hotel was nice but there was no hot water for a shower.
2023년 12월에 1박 숙박함
답변 제공: Cola 님, 2023년 12월 30일
Dear Guest,We're sorry to hear that you had a negative experience at our hotel. We would like to purchase some points into your Marriott Bonvoy account for the inconvenience. Please contact us directly at the hotel so we can make arrangements. Your feedback is instrumental in helping us improve our services. Have a beautiful day! Happy New Year!