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“Clean room, helpful staff”

“Best thing about my stay were the very friendly and helpful staff. The room was lovely, clean, well proportioned and had all the amenities I needed for my short stay. Would definitely stay again if I'm in the area.”

“We used to stay here many years back when visiting relatives in the area. Now it has turned into a Spa Resort, great for those who like and want to be pampered, no problems there, but we did find the restaurants evening menu is now very restricted for choice., plus there was always cold blasts of air, making it very uncomfortable to dine. Back in the day the then Ostler restaurant was far superior”

“Unfortunately we discovered evidence of moth larvae under the bedside cabinets and curtains showing as threadbare carpet. Google AI confirmed larvae infestation. We saw a moth in the room which lead us to investigating. The Housekeeper assured us it was historical as are the cobwebs in the same area. We have discussed this with the Manager and he has given us a partial refund. We were offered a room change but the timing didn't work for us and the hotel was full. Our decision not to move is...

“We spent one night - a busy Saturday. Our room (50) was quite small accessed by an awkward triangular ante-room. There was nothing to put our suitcase on and in the bathroom no hook to hang anything on. But it was clean and quiet. Dinner and breakfast were OK though orange juice was disappointingly watery. The restaurant manager was good but junior staff were inexperienced. ”