스탠다드룸 (2 Double Beds) | 객실에서 보이는 전망

오렌지 터스틴 인 여행 후기

2 out of 5
오렌지 터스틴 인
639 S, Tustin St., Orange, CA

이용 후기

6.4
평점 10 - 훌륭해요. 406개 이용 후기 중 81개" "
평점 8 - 좋아요. 406개 이용 후기 중 100개" "
평점 6 - 괜찮아요. 406개 이용 후기 중 98개" "
평점 4 - 별로예요. 406개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 406개 이용 후기 중 65개" "

7.0/10

청결 상태

6.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

6/10 - 괜찮아요

Tracy

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Bankim patel 님, 2024년 3월 17일
thank you for staying with us

4/10 - 별로예요

Veronica

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The heater didn’t work, the room temp was 51°. No blanket on bed just a bed cover, we used the 2 towels for some heat. The floor tiles creaked due to missing grout. There was no weather stripping around entry door, you could see light coming through, as well as cold air. At 8:00am when we left, front office closed, left key card thru window slot blocked with a rolled towel…if the room 241 was average then we definitely do not recommend a stay this hotel
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 30일
Dear Veronica,We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is crucial, and we regret that we fell short of providing a comfortable experience. We're addressing the issues with the heater, bedding, flooring, and entry door immediately to improve the quality of our accommodations. This is not the standard we strive to uphold, and your comments will help us make necessary improvements. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Cynthia

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-out at this location is at 11:00 am. However, at approximately 8:30-9:00 am, construction began on the other side of one wall of my room, as well as another area down the hall. I called the manager to complain, and asked that he allow me to stay until at least 12:00 pm, if not later, as I had very little sleep the night before due to the discomfort of the bed. I had a 10 hour drive ahead of me, and needed as much rest as possible. If he could not grant me the additional time to rest, then I asked him to refund a portion of my stay. He said that he would hold further construction until 11:00 am, however, this was a lie. Instead, he began what sounded like power-washing another side of the building, causing an equal amount of noise, this time on another side of the building that effected my room. The manager insisted I leave by 12:00 pm, which I did. I would greatly appreciate Expedia's assistance in expediting a refund of my rate and fees from this location. They do not qualify to be listed on your site.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 8일
Dear Cynthia,We sincerely apologize for the disruption you experienced during your stay, and we understand your frustration. It's disappointing to hear about the construction noise and the manager not addressing the issue as promised. We appreciate you bringing this to our attention, and we apologize for the inconvenience caused. We recommend reaching out to our management directly to discuss your concerns and request a refund. If you encounter any difficulties, please let us know, and we'll do our best to assist you. Thank you for your understanding.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lizbeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 28일
Dear Lizbeth,Thank you for your brief feedback! We're glad to hear that you had a very good experience. We appreciate your positive review and look forward to welcoming you back in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mario g

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 4일
Dear Mario g,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

6/10 - 괜찮아요

Miguelina

단체 여행
좋아요: 직원 및 서비스
It needs an elevator.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 28일
Dear Guest,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Todd 님, Bermuda Dunes

가족 여행
It was nice and close to everything
2023년 10월에 1박 숙박함
답변 제공: bob patel 님, 2023년 10월 24일
Thank you for staying with us

2/10 - 너무 별로예요

Elias

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: bob patel 님, 2023년 10월 8일
Thanks

6/10 - 괜찮아요

Rudy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Towels had hair floors where dusty with hairs
2023년 10월에 1박 숙박함
답변 제공: bob patel 님, 2023년 10월 8일
Thx

2/10 - 너무 별로예요

Erik

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Erik,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

4/10 - 별로예요

Carmen

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Guest,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

6/10 - 괜찮아요

Randy

별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Bankim Patel 님, 2023년 9월 26일
Thanks for staying with us

6/10 - 괜찮아요

Erik

2023년 8월에 1박 숙박함
답변 제공: Bankim Patel 님, 2023년 8월 9일
THX

10/10 - 훌륭해요

Laura

2023년 8월에 1박 숙박함
답변 제공: Bankim Patel 님, 2023년 8월 26일
Thank you very much

2/10 - 너무 별로예요

Kiyondra 님, Santa Ana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property looks decent from the outside… The buck stops there. The staff were really nice and check-in went quickly. The actual room smelled horrible and it’s the first thing that hits you. They don’t keep the windows at least cracked to get some air in there. The pillows had dust all over, the floor was not swept at all, the water in the bathroom came out cloudy and the toilet had no handle attached to it. I contacted Expedia with photos of the problems in the bathroom and they contacted the front desk. The staff refused to fix the toilet and claimed they had no more rooms. They then refused to refund me for the remaining day. Expedia expressed disappointment with the staff’s attitude so much that they paid for me to get a room at another hotel so I checked out a day early and I had to brush my teeth in the parking lot with water I had in my car because I refused to put that nasty water in my mouth or on my body.
2023년 7월에 2박 숙박함
답변 제공: bob patel 님, 2023년 7월 26일
thx

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking, clean rooms, fair price, close to freeway
2023년 7월에 1박 숙박함
답변 제공: Bankim Patel 님, 2023년 7월 26일
thx

4/10 - 별로예요

Robert

좋아요: 청결 상태
별로예요: 직원 및 서비스
Very OK!
The hotel is very ok. It is very basic. There are very few extras, but for the price that can be expected. On my arrival, it was clean. I stayed 3 nights. Room service serviced my room with Towels, emptied the trash and a made bed after the first night. After the second night, they did nothing! No Towels, no made bed, no emptied trash. I have never stayed in a hotel with No Service. Very disappointing.
2023년 7월에 3박 숙박함
답변 제공: Bankim Patel 님, 2023년 7월 26일
thx

4/10 - 별로예요

Scott

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never here again
Not a very good experience. Checking in was very slow, rooms were not very clean with rust in the bathtub. Late night slamming of doors snd people drinking in the parking lot. I would not recommend this hotel.
2023년 7월에 1박 숙박함
답변 제공: Bankim Patel 님, 2023년 7월 26일
thx

2/10 - 너무 별로예요

Lori

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Walk ways extremely dirty; Television did not work; broken furniture, broken floor slats throughout room; no closet for clothes and metal rack for hanging clothes was hanging loose from the wall so couldn't hold clothes; towels hard and only provided for one person one time regardless of number of days booked.
2023년 7월에 3박 숙박함
답변 제공: Bankim Patel 님, 2023년 7월 22일
THX

10/10 - 훌륭해요

JAVIER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean. Staff was friendly and helpful. I’m definitely staying here next time in OC.
2023년 6월에 1박 숙박함
답변 제공: Bankim Patel 님, 2023년 6월 22일
Thank you for staying with us

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
evrething
2023년 3월에 1박 숙박함
답변 제공: Bankim Patel 님, 2023년 3월 27일
Thank you for staying with us

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Bankim Patel 님, 2023년 3월 13일
Thank you for staying with us

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 객실의 편안함
Nightmare
Terrible, Noisy near the roadway; heater not working; spring mattress NOT comfortable NOT COMING BACK
2023년 3월에 2박 숙박함
답변 제공: Bankim Patel 님, 2023년 3월 11일
Thank you

6/10 - 괜찮아요

servando

가족 여행
좋아요: 직원 및 서비스
2023년 2월에 1박 숙박함
답변 제공: Bankim Patel 님, 2023년 3월 2일
Thank you for staying with us

6/10 - 괜찮아요

Ralph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A clock of any kind would have been nice.
2022년 12월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 12월 31일
Thank you for staying with us

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and nice.
2022년 10월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 10월 28일
Thank you for staying with us We appreciate you feed back

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 10월 10일
Thank you for staying with us

8/10 - 좋아요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Kind staff. But area felt sketchy and the parking lot was full and no where nearby to park.
2022년 9월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 10월 7일
Thank you for staying with us

10/10 - 훌륭해요

Jacob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Straight-forward. Nothing too fancy, but SUPER convenient for what the rate is. Family-owned. The lady who helped me check-in couldn’t have been nicer. Planning on staying, again.
2022년 10월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 10월 7일
Thank you for staying with us

8/10 - 좋아요

Christina

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay
Nice little inn to stay, free parking and the rooms and restrooms were very clean
2022년 10월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 10월 7일
thank you for staying with us

10/10 - 훌륭해요

Hao

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 5박 숙박함
답변 제공: Bankim Patel 님, 2022년 9월 14일
Thank you for staying with us we appreciate your feed back

8/10 - 좋아요

Maria

2022년 8월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 8월 24일
Thank you for staying with us

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Raised price for wk end for this motel location is wrong
2022년 7월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 7월 26일
we told all the guest weekday and weekend price are not same weekend slightly hire price then weekdays its all the hotel in our area Thx

8/10 - 좋아요

Diana

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No bad to stay with kids
2022년 7월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 7월 25일
Thank you for staying with us

4/10 - 별로예요

Cindy

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Dubious
Check in was challenging because the clerk did not understand the use of diminutive names for example: Cathy for Catherine so gave me a hard time telling me he could refuse me because my reservation had the diminutive (I only use) while my CDL had the full birth name. When making the reservation I did not see a flag stating a fee for a second vehicle for a two person reservation. He did not want to give a key to my friend who would be arriving later from LA. He finally agreed to give my friend an envelope in which I placed the second key. He charged $15.00 for my friend to park. We went out early morning for stargazing, I noticed more than 12 open parking spots. There was popcorn and other small debris on the floor when I entered the room. The coffee maker did not work. Positives were good location for access to Black Star Canyon and the water pressure in the shower was good. If one person just needs a place to stop for the night en route elsewhere this is fine, for two or more people looking for a leisure place to meet and visit this isn't th eplace.
2022년 6월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 7월 1일
THANK YOU FOR STAYING WITH US

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located near our venue and the room was clean and fully stocked.
2022년 6월에 2박 숙박함
답변 제공: Bankim Patel 님, 2022년 6월 28일
Thank you for staying with us

10/10 - 훌륭해요

LUIS

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really good for the amount of money I paid.
2022년 6월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 6월 16일
Thank you for staying with us

8/10 - 좋아요

Mikel

좋아요: 청결 상태, 직원 및 서비스
I have stayed at this locations several times over the years. the room size was good but I noticed this time not many accessible wall electric plugs. I would suggest to the staff or owners a few things. 1) when they provide the internet codes be preprinted on paper rather than handwritten so it would be easier for the customer would not have to guess if the clerk meant UPPER CASE or lower case or combination. 2) I remember from staying there the the card keys were not the typical card keys and remembered they should be returned to the front desk. When I left on Tuesday morning the office was still closed and there night window was there but really no place to leave the key. So I used the night window and pushed through till is was safely out of reach of anyone from the customer side from grabbing. But suggest something easier to leave these cards at front or suggest the key be left in the room.
2022년 5월에 2박 숙박함
답변 제공: Bankim patel 님, 2022년 6월 9일
Thank you for staying with us we will address your comment

6/10 - 괜찮아요

Mohammad

출장 여행
NA
2022년 5월에 2박 숙박함
답변 제공: Bankim Patel 님, 2022년 6월 13일
Thank you for your feedback. We will be addressing your concerns.

8/10 - 좋아요

Alan 님, Newbury Park

Its a clean older (~mid 70's design) facility. No bells or whistles, just a reasonable rate.
2022년 5월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 6월 11일
Thank you for staying with us

6/10 - 괜찮아요

Frank

좋아요: 직원 및 서비스
It’s okay when in a pinch!
The basics are covered, the facility is a little run down but the staff were wonderful. If they would only find a way to keep the homeless off the premises during the night.
2022년 5월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 5월 15일
Thx for staying with us

4/10 - 별로예요

Jesus

2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Holly 님, Orange

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very kind staff. Good location.
2022년 4월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 4월 28일
Thank you for staying with us

2/10 - 너무 별로예요

Tanya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not Safe & Not Willing to Help/ Dirty
Someone was trying to break into my room before sunlight. I called Hotel from my room, shaking with fear, and told them I was scared someone is breaking in. They said, "There is nothing I can do!" They said, "You scary, call police" DO NOT STAY HERE! They won't help you when you need help. The room had old sheets, food left on the bedspread, mold on the shower head and in the shower. Disgusting. Not Safe.
2022년 2월에 2박 숙박함
답변 제공: Bankim Patel 님, 2022년 2월 8일
Thx you for staying with us just letting this hotel we own since 96 we do not have any breaking into room never happen

6/10 - 괜찮아요

Ruben

연인과의 여행, 출장 여행
Could use a little more upkeep to room.
2022년 1월에 1박 숙박함
답변 제공: bankim patel 님, 2022년 1월 13일
THANKS FOR STAYING WITH US

8/10 - 좋아요

Ma. Xochitl 님, Wasco

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
👍
2022년 1월에 1박 숙박함
답변 제공: Bankim Patel 님, 2022년 1월 5일
Thank you for staying with us

6/10 - 괜찮아요

David

출장 여행
좋아요: 청결 상태
It was close to the airport
2021년 12월에 1박 숙박함
답변 제공: Bankim Patel 님, 2021년 12월 29일
Thx

2/10 - 너무 별로예요

Julie

별로예요: 직원 및 서비스, 편의 시설/서비스
I came in around 2am. My mom was in the hospital. I paid Expedia. I had to pay them also. Tv remote didn’t work. Coffee maker didn’t work. Told the man at front desk. He didn’t care at all. Never again will I stay there. Telling anyone who will listen.
2021년 12월에 1박 숙박함
답변 제공: Bankim Patel 님, 2021년 12월 26일
thx

6/10 - 괜찮아요

John

좋아요: 청결 상태
별로예요: 직원 및 서비스
The room had no remote for the TV or channel guide. I went to the front desk and asked for one which was never brought to my room. Negligable service.
2021년 11월에 1박 숙박함
답변 제공: Bankim Patel 님, 2021년 11월 23일
THANK YOU FOR STAYING WITH US

8/10 - 좋아요

Lucia

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함
답변 제공: Bankim Patel 님, 2021년 11월 15일
Thank you for staying with us