로비 좌석 공간

퀄리티 인 & 스위트 니어 더 테마 파크 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1360개 이용 후기 중 579개" "
평점 8 - 좋아요. 1360개 이용 후기 중 391개" "
평점 6 - 괜찮아요. 1360개 이용 후기 중 188개" "
평점 4 - 별로예요. 1360개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1360개 이용 후기 중 95개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We're only one night everything whent smooth
2024년 3월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 27일
Dear Veronica, Thank you for taking the time to share feedback of your recent stay. We're glad to hear that everything went well on your recent stay here at Quality Inn, and we hope to have the pleasure of welcoming you back in the near future!

10/10 - 훌륭해요

Nina P

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good place to stay
2024년 3월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 27일
Thank you Nina P, for your your review and ratings. We are truly pleased to know that you enjoyed our accommodations here at Quality Inn. We appreciate your feedback as it motivates us to keep pushing forward, and sets the tone for excellence. Your satisfaction is what drives us, and we can not wait to welcome you back for another exceptional experience.

2/10 - 너무 별로예요

Gary

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had soiled/torn funiture, room itself was not clean and did not appear to have been ready for a new guest
2024년 3월에 1박 숙박함
답변 제공: christina 님, 2024년 3월 26일
Dear Gary, we are truly sorry that your expectations were not met on your recent visit. Here at Quality Inn, we pride ourselves on guest satisfaction, and it saddens us to hear about the condition of your room on your recent stay. Your feedback regarding the cleanliness, and the furniture in your room have been noted and shared with our housekeeping team to rectify immediately. We hope to have the pleasure of welcoming you back to provide you with the service you truly deserve.

6/10 - 괜찮아요

Steven

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: christina 님, 2024년 3월 26일
Dear Steven, we are truly sorry that your expectations were not met on your recent visit. Here at Quality Inn, we pride ourselves on guest satisfaction, and if there is anything in particular that stood out, please do not hesitate to contact us directly to rectify the issues you've experienced. We hope to have the pleasure of welcoming you back in the future to provide you with the service you truly deserve.

10/10 - 훌륭해요

Amanda 님, Fort Pierce

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was amazing staff was enjoyable and kind. I would definitely recommend and go back.
2024년 3월에 2박 숙박함
답변 제공: Christina 님, 2024년 3월 27일
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience with us. Our amazing team takes great pride in delivering a friendly environment, and we're glad to hear that our staff has made a positive impact on your experience! Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!"

10/10 - 훌륭해요

Angiehetta 님, NARANJA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fine.
2024년 3월에 1박 숙박함
답변 제공: Manny 님, 2024년 3월 24일
Thank you for taking the time to share your feedback with us. We value all forms of input as they help us strive for excellence in our services. If there are any specific areas you believe we could improve upon to elevate your experience from "fine" to exceptional, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to welcoming you back soon for an even more enjoyable visit.

10/10 - 훌륭해요

Briana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: christina 님, 2024년 3월 26일
Thank you Briana, for taking the time to sharing your experience with us. It was a pleasure having you at Quality Inn, and we hope to have the pleasure of welcoming you back in the future!

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Liked the staff however building is older. Would be nice to have hot breakfast such as omelettes/scramble eggs / bacon/ sausage.
2024년 3월에 5박 숙박함
답변 제공: Christina 님, 2024년 3월 23일
Dear Brian, Thank you for sharing feed back of your recent stay. Here at Quality Inn we strive to provide our guest with the best customer service, and we're glad that you liked the hospitality of our staff. We're sorry to hear that our breakfast left much to be desired. Rest assured, your remarks will be discussed internally so that we can seize any opportunity for improvement.

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Much better than I expected
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 21일
Thank you for your review. We are grateful for your kind words, and are pleased to know that our hotel has exceeded your expectations. Thank you! We hope to get the opportunity to have you back at our establishment.

8/10 - 좋아요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Christina 님, 2024년 3월 23일
Thank you Jorge, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 - 훌륭해요

Josie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is excellent .. we enjoyed our stay with nice breakfast
2024년 2월에 8박 숙박함
답변 제공: Christina 님, 2024년 3월 21일
Thank you for taking the time to share your feedback with us. Here at Quality Inn we pride ourselves on guest satisfaction, and we’re please to know that you enjoy our central location near the theme parks and restaurants. We're also glad that you and your family enjoyed our breakfast selection. We will be sharing your comments with our team as we continue to strive to provide the best possible experience. It was a pleasure having you, and we hope to to see you in the future.

10/10 - 훌륭해요

ELKIN

2024년 2월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 21일
Thank you Elkin, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

2/10 - 너무 별로예요

Cynthia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you’re booking for the shuttle service don’t bother. They only drop off once and pick up at 5pm. There was a gentleman working the front desk that made it very clear he didn’t want to be there…very rude and angry. The breakfast didn’t have any hot items, the shower had mold, and the sheets had holes in it. The only plus is that it’s close to the parks.
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 21일
Dear Cynthia, Thank you for taking the time to share your review. We are thrilled that our central location was the highlight of your stay. We always strive to provide our customers with the best possible experience, and knowing that you appreciate our location is very encouraging. Please allow me to apologize for your experience here with us. Your comments regarding the shuttle schedule, the behavior of our employee, the breakfast selection, and the condition of your room has been shared internally to correct immediately. I hope that this experience does not stop you from visiting us in the future, as comments like these helps us improve to provide our future guests with a hospitable experience.

8/10 - 좋아요

Melanie

2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 20일
Thank you Melanie,for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

4/10 - 별로예요

Beshoy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need cleaning and updating floor. Also elevator is very slow and one is not enough
2024년 3월에 2박 숙박함
답변 제공: Manny 님, 2024년 3월 17일
Thank you for sharing your feedback with us. Your input is invaluable as we strive to continuously improve our services and facilities.I want to express my sincere apologies for the inconvenience you experienced with the cleanliness of our floors and the slow elevator service during your stay. Please rest assured that we take your concerns very seriously, and we will address these issues promptly.We have already taken steps to enhance our cleaning procedures to ensure that our floors meet the highest standards of cleanliness. Additionally, our maintenance team is actively working to resolve the elevator speed issue and explore options to improve our elevator service.Your satisfaction is our top priority, and we are committed to providing you with a comfortable and enjoyable stay. We truly appreciate your patience and understanding as we work to make the necessary improvements.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact me directly at [email address] or [phone number]. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

8/10 - 좋아요

Paul 님, Morgantown

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was older, but well maintained.close to parks and offered a shuttle to Universal. Friendly staff. Limited food options close by.
2024년 3월에 3박 숙박함
답변 제공: Manny 님, 2024년 3월 17일
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our well-maintained property and our friendly staff. Providing a comfortable and convenient experience for our guests is always our top priority.We understand that our location, while close to parks and offering a shuttle service to Universal, may have limited nearby dining options. Rest assured, we are constantly exploring ways to enhance our guests' dining experiences, whether it be through partnerships with local restaurants or expanding our own offerings.Your comments are invaluable to us as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

2/10 - 너무 별로예요

Nathalie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn’t even stay at this property. When you walked in the room there was visible black mold on the door in the bathroom. There were dirty towels on the sink area.
2024년 3월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 16일
Dear Nathalie, Thank you for sharing your feedback with us. Allow me to apologize for any inconvenience regarding the condition of your room on your recent stay. Please know that we take guest reports seriously, and we strive to maintain a comfortable environment for all of our guests. Our team is committed to addressing this issue promptly and thoroughly to ensure it does not reoccur. We hope to have the opportunity to welcome you back in the future and provide you with an outstanding experience.

6/10 - 괜찮아요

Luc

가족 여행
Ok but not more that expected
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 15일
Dear Luc, We appreciate your feedback as it motivates us to keep pushing forward, and sets the tone for excellence. If there is anything you did not enjoy please do not hesitate to contact us directly as we strive to improve our services. Your satisfaction is what drives us, and we can not wait to welcome you back for an exceptional experience.

6/10 - 괜찮아요

Kristen

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall it was an ok hotel for the price and closeness to the parks. It was my fault I read that they had a theme park shuttle and didn't call and ask what parks it went to, just universal FYI. Doesn't go to Disney. The breakfast was good in the morning. The maids are crazy loud. Every morning you'd get woken up by them screaming down the hallway at each other. And the one morning we put the dint disturb sign in the card slot they tried to open the door anyway and woke us up. So I wasn't very happy about that. The bathroom door needs to be replaced, wood was splintering and peeling all over it. Pillows were super lumpy. Other then that the bed was comfy and the room was clean. I don't think I'd stay again, I can pay a little more and not have to pay for Disney parking.
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 15일
Dear Kristen, Thank you for taking the time to share your feedback. We regret that we fell short of your expectations regarding the noise in the hallways, the condition of your room, and the shuttle to the theme parks. We understand how important it is for our guest to feel comfortable and to have an enjoyable stay, and we're sorry that we fell short of your expectations. We're also sorry to hear that you would not be staying here with us in the future , however we have shared your comments internally to correct the problems you've expressed. It was a pleasure having you here at Quality Inn!

10/10 - 훌륭해요

Richard 님, Marlton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall property was perfect, staff does a great job of keeping it cleaned. Convenient location.
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 14일
Dear Richard, Thank you for sharing your feedback of your recent stay, We take pride in providing excellent service, and we're delighted to know that our hospitable team made a positive impression on your stay. Our team is committed in providing a comfortable environment, and knowing that the cleanliness, and the location of our hotel was a highlight for you is wonderful. Thank you for your wonderful comments, and we hope to have the pleasure of welcoming you back to Quality Inn!

2/10 - 너무 별로예요

Talore

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They tried charging my card without my authorization prior to my stay, even though I opted to pay when I arrived. So they canceled my reservation. And then put a 100$ hold on my card and I wasn’t aware of that before my stay. The tv didn’t work, and the front desk person was rude.
2024년 3월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 14일
Dear Talore, We are sorry to hear about your experience regarding the accommodation with your reservation, However is is stated on our website that we do collect the first night payment to secure your reservation. I truly hope that this does not hider any future stay here with us as we would like to welcome you back in the future to provide you with the accommodations you truly deserve.

10/10 - 훌륭해요

Oscar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 3월에 2박 숙박함
답변 제공: Christina 님, 2024년 3월 15일
Thank you Oscar, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

8/10 - 좋아요

Liliana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good atention
2024년 3월에 4박 숙박함
답변 제공: Christina 님, 2024년 3월 14일
Dear Liliana ,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay. It is always a pleasure to receive positive feedback from our guests. We take pride in providing good service, and we're delighted to know that our team made a positive impression on you. Your satisfaction is our priority. We hope to have the pleasure

8/10 - 좋아요

Silvia 님, Heredia

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Es un lugar viejo, pero cómodo. Personal muy amable y servicial. Muy cerca del universal studios
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 13일
Thank you for sharing feedback of your recent stay. We're glad to know that you enjoyed the hospitality of our staff, and the comfortability of our hotel. Here at Quality Inn we take great pride in providing guest satiation, and customer service and to know that we exceeded your expectations is wonderful. We're also please to know that you enjoyed our central location near the theme parks. However please accept our sincere apology for accommodations that weren't in proper condition. We have shared you comments internally, and we hope to have the pleasure of welcoming you back at our hotel!

10/10 - 훌륭해요

Lyne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 13일
Thank you Lyne, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

8/10 - 좋아요

Shauna-kay

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The property was close to many restaurants and the parks which made getting around easier and convenient. The hotel offered the basics, which was all that was needed.
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 12일
Dear Shauna-kay we are truly happy to know that our hotel was able to provide you with exactly what you needed. To know that you enjoyed our central location near the theme parks and restaurant helps motivated us as we strive daily to provide the best experience possible, and to know that we exceeded your expectations makes us truly happy. Thank you for your feedback once more and we hope to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

DILIP

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good location & very friendly staff.
2024년 2월에 5박 숙박함
답변 제공: Christina 님, 2024년 3월 12일
Thank you Philip for taking the time to share your feedback with us. We are glad to know that you enjoyed our central location near the them parks. We're also happy to hear that our staff was friendly. Providing top-notch service is one of our main goals, and we're pleased to know that our employees were able to assist you during your time with us. Thank you for your kind words and we hope to get the opportunity to have you back at our establishment.

6/10 - 괜찮아요

Luis

좋아요: 청결 상태, 직원 및 서비스
Facilities outdated, staff and cleaningness were good. Need to improve breakfast alternatives.
2024년 3월에 4박 숙박함
답변 제공: Christina 님, 2024년 3월 13일
Thank you Luis for taking the time to share feedback of your recent stay. Allow us to apologize for failing to meet your expectations regarding the condition of our hotel, and the breakfast selection. Please know that we have shared your comments internally to provide you and our future guest with service you truly deserve. We hope to have the opportunity to house you in the future as we continue to strive for greatness.

10/10 - 훌륭해요

Autumn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love that I was only 10 minutes away from universal studios and 20 minutes from Disney world
2024년 3월에 6박 숙박함
답변 제공: Christina 님, 2024년 3월 12일
Dear Autumn, thank you for taking the time to leave us your review and ratings. It was a pleasure having you here at Quality Inn, and we truly appreciate your feedback regarding our central location near the theme parks. We always strive to provide our customers with the best possible experience, and knowing that you appreciate our location is very encouraging. We're committed to continuously improving and delivering exceptional service to our valued customers, and we hope to see you soon!

8/10 - 좋아요

Mariano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 3월에 8박 숙박함
답변 제공: Christina 님, 2024년 3월 12일
We are truly glad that you enjoyed our central location near the theme parks. We're glad that we were able to make a positive impression on your recent stay, and we hope to have the pleasure of welcoming you back

8/10 - 좋아요

James

좋아요: 직원 및 서비스, 편의 시설/서비스
Was a good stay, no issues at all and super close to everything
2024년 3월에 2박 숙박함
답변 제공: Christina 님, 2024년 3월 12일
Thank you James, for taking the time to leave us your review. We truly appreciate your feedback regarding our central location near the theme parks. We will use your comments as a reminder to why we love what we do. We’ll continue striving to provide exceptional customer service and guest satisfaction to make every interaction with us remarkable. Thank you for choosing Quality Inn and we hope to see you in the future.

6/10 - 괜찮아요

KB

The bed wasn't the best, been having back pains from my first night until 2 days after checking out. The pipe in the shower dripping. The staff was nice, very accommodating.
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 12일
Dear KB, Thank you for sharing your feedback with us. Allow me to apologize for any inconvenience regarding the condition of your room on your recent stay. Please know that we have noted your concerns regarding the uncomfortable beds, and the leaking shower. Our goal at Quality Inn is to maintain a comfortable environment for all of our guests. We will be sharing your comments with our maintenance department to correct the issue with the leaking shower. We hope to have the opportunity to welcome you back in the future and provide you with an outstanding experience.

10/10 - 훌륭해요

Carolina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was spacious. Bed and pillows are comfortable. AC cold. Room and bathroom were clean. Staff at check in very friendly (Eduardo was great!). My only comment is that the hotel seems to be a bit dated, and you can see they're trying to make it look nicer, so points for that. I would recommend it and would stay there again.
2024년 3월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 9일
Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience with us. Our team takes great pride in delivering customer service and we're glad that Eduardo made a positive impression on your stay, We’ll be sure to pass on your compliments to the team. Here at Quality Inn guest satisfaction is was drives us, and we're happy to know that our spacious rooms, comfortable beds and cold a/c were some of the highlights of your stay. Although our hotel is an older property we're happy that you've noticed all the hard work that our team has put in. Your recommendation is truly appreciated, and we hope to see you in the future!

6/10 - 괜찮아요

Emily

별로예요: 숙박 시설 상태 및 시설
Breakfast: is only until 9:30am which ends pretty early The shuttle for universal leaves at 7:45am (the park doesn’t open till 9…) and it leaves the park at 5:30 (the park closes at 7) Our shower was also really weird…there was no tub or raised tile - the bathroom floor and the shower floor were one and the same. Also - they gave us four tiny square throw pillows as opposed to any full size pillows Overall, wouldn’t return
2024년 3월에 2박 숙박함
답변 제공: Christina 님, 2024년 3월 9일
Thank you Emily, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am sorry to know that we were not able to provide you with such. Our team is committed to addressing this issue promptly and thoroughly to ensure it does not reoccur. Feed back from our guest is greatly appreciated as we strive to improve our service.

6/10 - 괜찮아요

Lloyd Russell

출장 여행
좋아요: 편의 시설/서비스
The hotel was a little run down but it was clean and the staff were nice and polite. It was in an excellent location!
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 8일
Dear Lloyd, Thank you for sharing your feedback of your recent stay, We take pride in providing excellent service, and we're delighted to know that our hospitable team made a positive impression on your stay. Our team is committed in providing a comfortable environment, and knowing that the cleanliness, and the location of our hotel was a highlight for you is wonderful. Here at Quality Inn we pride ourselves on guest satisfaction I am sorry to hear you felt that the property was run down. Please know that we will be sharing your comments internally to seize the opportunity for improvement. Thank you for your feedback, and we hope to have the opportunity of welcoming you back.

10/10 - 훌륭해요

Maria

2024년 3월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 27일
Thank you Maria, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

2/10 - 너무 별로예요

Tricia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 8일
Dear Tricia, Please allow me to apologize for what you've experienced. Here at Quality Inn we pride ourselves on customer service and guest satisfaction and I am truly sorry to hear that we did not meet your expectations. If there is anything is particular that you did not enjoy please do not hesitate to contact us directly as feedback always helps guide future decisions. It was a pleasure having you, and we hope to have the opportunity to have you in the future to provide you with the service you truly deserve.

10/10 - 훌륭해요

Xiomary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena y el personal
2024년 3월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 6일
Thank you Xiomary, for your review. We are grateful for your kind words, and are pleased to know that our hotel and staff has exceeded your expectations. Thank you! We hope to get the opportunity to have you back at our establishment.

8/10 - 좋아요

Sekira

2024년 3월에 4박 숙박함
답변 제공: christina 님, 2024년 3월 26일
Thank you for taking the time to share your ratings. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Devhora

2024년 3월에 2박 숙박함
답변 제공: christina 님, 2024년 3월 26일
Thank you Devhora, for taking the time to share your ratings with us. It was a pleasure having you at Quality Inn, and we hope to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

Ellen

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Cleaning products were overpowering in our room
2024년 3월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 6일
Dear Ellen thank you for taking the time to share your feedback of your recent stay, However we do apologize for the inconvenience you've experienced. Please know that our team takes great pride in the cleanliness of our hotel, and we will be sharing your comments with our housekeeping department regarding the amount of product we use in our rooms to provide our future guest with a better stay.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ecerything
2023년 12월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 5일
Thank you Daniel for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed everything about your stay. We appreciate your comments as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 - 훌륭해요

Margarita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien ubicado, las atenciones súper bien. Te hablan español y el desayuno hasta variedad tienen. Lo recomiendo porque están cerca los parques y económico
2024년 2월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 6일
Thank you for taking the time to share your feedback with us. Here at Quality Inn we pride ourselves on guest satisfaction, and we’re please to know that you enjoy our central location near the theme parks, and our hospitable staff. It's so great to hear that the employees being able to communicate is Spanish was one of your highlights on your stay. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you and your family back in the near future!

10/10 - 훌륭해요

Trixie

좋아요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Christina 님, 2024년 3월 5일
Thank you Trixie, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Christina 님, 2024년 3월 5일
Thank you Luis, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

6/10 - 괜찮아요

Jaron Jason

별로예요: 청결 상태, 직원 및 서비스
Convenient location. The hotel and rooms have a musty smell. Limited breakfast offerings.
2024년 2월에 12박 숙박함
답변 제공: Manny 님, 2024년 3월 3일
Thank you for bringing these concerns to my attention. As the general manager, I take the comfort and satisfaction of our guests very seriously. I apologize for any inconvenience caused by the musty smell in the hotel and rooms. We will immediately investigate the issue and take appropriate measures to address it, whether it involves deep cleaning, improving ventilation, or other necessary steps.Regarding the limited breakfast offerings, I understand the importance of providing a satisfying start to the day for our guests. We will review our current offerings and explore opportunities to enhance our breakfast options to better meet the needs and preferences of our guests.Thank you again for your feedback. Please rest assured that we are committed to continuously improving our facilities and services to ensure a pleasant stay for all our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 - 훌륭해요

Pamela del

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything in the hotel was very good, clean, friendly staff, close to the parks. It only has a bus for 1 park.
2024년 2월에 2박 숙박함
답변 제공: Christina 님, 2024년 3월 2일
Thank you for taking the time to share your feedback with us. Here at Quality Inn cleanliness is one of our top priorities, and we're truly delighted to hear that our hotel met your expectations. We're also glad that our staff was hospitable, and that you enjoyed our central location near the theme parks. Your comment regarding the shuttle time is duly noted, and we will take into consideration to provide our future guest with a better service in the future. We hope to have the pleasure of having you at our hotel in the future.

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 2월에 4박 숙박함
답변 제공: Christina 님, 2024년 2월 29일
Thank you Amy, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very nice and accommodating. Nice proximity to Universal Studios theme park. Small breakfast area and selection.
2024년 2월에 1박 숙박함
답변 제공: Christina 님, 2024년 2월 29일
Dear Micheal Thank you for the feedback of your recent stay. It was truly a pleasure to have you here with us, and We're glad to know that we were able to exceed your expectations regarding our friendly and helpful staff. We're delighted to hear that you enjoyed our central location. We always strive to provide our customers with the best possible experience, and knowing that you appreciate our location is very encouraging. Your comment regarding our breakfast selection has been shared internally, and we will review our offering to ensure that we can provide a wider selection. Thank you for choosing Quality Inn and we hope to see you in the future.

10/10 - 훌륭해요

aylin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen servicio y buena limpieza
2024년 2월에 2박 숙박함
답변 제공: Christina 님, 2024년 2월 29일
Thank you for taking the time to leave us your review and ratings. It was a pleasure having you here at Quality Inn, and we're thrilled to hear that you enjoyed our good service, and the cleanliness of our hotel. We’re glad that we were able to exceed your expectations, and look forward to seeing you again soon!