4/10 - 별로예요
Christine Mary
연인과의 여행, 가족 여행
2025년 8월 24일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at Terra Luna was sub par.
The front staff were great, as were the luggage attendants & restaurant workers.
Housekeeping was the main problem.
Our room was never cleaned. Our stay was 5 nights. The first day we accidentally left the do not disturb sign on the door. Totally our fault! Second day we were at the pool all day. Made sure the do not disturb sign was not on the door. Room didn't get cleaned. Next day I called ask for a specified time. Shorty after that time I received a text telling me they could accommodate my request, but could send someone to replace towels & empty the trash cans. I said OK reluctantly. Mind you, this hotel is not cheap. So, the housekeeping girl comes with a bag of towels. Hands them to me & then starts to walk away. I asked if she was going to empty the trash. She then asks me to hand her the trash! I was shocked! I paused & told her she could come get it. This was absolutely unacceptable! All that being said, I called the hotel manager & he gave me a $50 credit on our room charges. Very nice of him. But, I am still shocked!
A couple of other things that were not so great, was the food selections at the Omega Cafe. The food at Moonrise Grill, which is an outside pick up window, was much better! The shuttle/bus transportation really wasnt great. The wait time leaving the hotel was too long! This morning, we stood there for approximately 25 minutes waiting. & honestly, the wait time coming back was way too long also! Won't stay again
Christine Mary
2025년 8월에 4박 숙박함
