실내 수영장, 5 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

해먹 비치 골프 리조트 & 스파 여행 후기

4 out of 5
해먹 비치 골프 리조트 & 스파
200 Ocean Crest Drive, Palm Coast, FL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 553개" "
평점 8 - 좋아요. 1001개 이용 후기 중 200개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 118개" "
평점 4 - 별로예요. 1001개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 46개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

tonja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and well maintained. Lots to do
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Tonja, the team at Hammock Beach Golf Resort & Spa is thrilled to hear you found the resort beautiful and well maintained. It’s wonderful that you enjoyed the variety of activities available. We're looking forward to welcoming you back!

6/10 - 괜찮아요

Sean

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is always great the room had a kitchenette but no pots or pans and the bathtub did not work correctly other than that all good
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Sean, thank you for your feedback. We're pleased to hear you enjoyed various aspects of the property. Your comments about the kitchenette supplies and bathtub are appreciated and will be reviewed to improve future stays. We hope to have the opportunity to host you again.

10/10 - 훌륭해요

Maribella

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Maribella, thank you for your wonderful feedback! The team at Hammock Beach Golf Resort & Spa is thrilled to hear you had an amazing stay. We hope to welcome you back soon!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Thomas, Hammock Beach Golf Resort & Spa is delighted you enjoyed your stay! The team looks forward to welcoming you back for another great experience.

8/10 - 좋아요

Anielka 님, Jacksonville

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Amenities
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Anielka, thank you for sharing your experience. We're delighted you enjoyed the amenities at Hammock Beach Golf Resort & Spa. Our team works hard to ensure guests have a memorable stay, and it’s wonderful to know that you had a positive experience. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Jennifer D. 님, DeLand

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful with lots of space and things to do for all ages. Very family and pet friendly!
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Jennifer, it's wonderful to learn that you appreciated the picturesque surroundings and numerous activities at Hammock Beach Golf Resort & Spa. We're thrilled you found our environment to be conducive for all age groups, and that you noted our efforts to accommodate family members and furry friends alike. We hope to see you and your family back again soon for another memorable experience.

10/10 - 훌륭해요

Shakimia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Shakimia, the team at Hammock Beach Golf Resort & Spa is thrilled to see your positive rating. We are delighted you had an excellent experience and look forward to welcoming you back!

6/10 - 괜찮아요

Shawn

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Check-in time is always closer to 5 and rooms could use an upgrade
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Shawn, thank you for sharing your feedback. We pull all the stops to have rooms ready as early as possible although during peak times this can extend to later in the day. As for the rooms, we continually strive to provide the most comfortable and pleasurable stay possible and your input is valuable to us. We hope you will consider us for your future travels.

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Third time there. Great for multiple families staying
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Karen, it's thrilling to hear that Hammock Beach Golf Resort & Spa continues to be a preferred choice for your family gatherings. Providing an enjoyable experience to all of our guests is a top priority, and it seems we succeeded with you. We appreciate your loyalty and are looking forward to your next visit!

8/10 - 좋아요

Jeanette

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
While we love Hammock Beach for a quick get away, it needs some updating. We stayed in the ocean rooms this time and I do love being closer to the view. My patio was so peaceful. The service this weekend was less than standard and was disappointing knowing they should be ready for a Mother’s Day crowd. All that said, we will come back. It’s affordable and close by.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Jeanette, thank you for your unique perspective and dedication to the Hammock Beach Golf Resort & Spa. We're pleased to learn you found tranquility on your patio and proximity to scenic vistas. It's disheartening to understand your recent encounter with our team members fell below expectations, especially during peak periods like Mother's Day. Improving guest experience remains our focus and we appreciate your feedback. We eagerly await your return, intent on enhancing your impressions of our resort.

10/10 - 훌륭해요

Maryrose

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unit 244 was great
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Maryrose, it's wonderful to know that you found unit 244 of Hammock Beach Golf Resort & Spa to be up to your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Natalya

2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Thanks for the fantastic rating, Natalya!It's outstanding we could exceed your expectations during your stay at Hammock Beach Golf Resort & Spa. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Carol

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pools and beach were amazing
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Carol, it's splendid to hear you enjoyed the exceptional beachfront and pool facilities at Hammock Beach Golf Resort & Spa. We're delighted your time with us was satisfactory and we look forward to your next visit. Thank you for choosing us for your vacation.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always love coming back to Hammock Beach!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
James, it's fantastic to hear that you always enjoy your return visits to Hammock Beach Golf Resort & Spa. We can't wait to host you again soon for another memorable stay.

10/10 - 훌륭해요

Ignacio 님, Orlando

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very relaxing and peaceful experience. The staff was great, the room was clean and overall a great experience
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Ignacio, thank you for sharing your enjoyable experience at Hammock Beach Golf Resort & Spa. We're thrilled to hear that you found the environment relaxing and the cleanliness of your room met your expectations. Your feedback about our team members providing excellent service is also much appreciated. We hope to have the pleasure of welcoming you back to our resort in the near future.

10/10 - 훌륭해요

Ekaterina 님, Jacksonville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an amazing hotel and property. I first stayed here with my husband on our honeymoon. Two kids, COVID, countless sleepless night later we finally came back with the kiddos. Still had so much to do here now just like back then, just different stuff. Dining is amazing, they have kids programs, bike rentals, in-room childcare, putt-putt golf and of course, pools, spa and delicious gelato made in house! I cannot recommend this place more. So many booking options to choose from, from a getaway for a couple to a nice stay with your family and friends in villas, condos and beach houses (go to their website for those). It’s worth every penny.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Ekaterina, we're thrilled to hear that Hammock Beach Golf Resort & Spa has been able to create memorable experiences both for your romantic getaway and your family vacation. It's heartening to know the array of services, from our extraordinary dining to the fun children's programs and recreational activities, were well enjoyed by you. Your strong recommendation is much appreciated and we eagerly await your, and your family's return, for yet another unforgettable stay with us.

10/10 - 훌륭해요

JORGE

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Jorge, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hammock Beach Golf Resort & Spa!

10/10 - 훌륭해요

Shawn

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing but a great experience all the way around!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Shawn, it's fantastic to hear that your stay at Hammock Beach Golf Resort & Spa provided such a pleasant experience! We're thrilled that you thoroughly enjoyed your visit. We thank you for your kind words and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Ronald 님, Alachua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room. Nice view. Clean. We had a kitchenette but the Coffee maker was mising. One was requested and never showed up.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Ronald, we appreciate your kind words about Hammock Beach Golf Resort & Spa, especially about the room, view, and cleanliness. However, it's disappointing to hear about the coffee maker concern as timely resolution is typically a part of our service. We'll ensure to pay attention to any future requests to guarantee a smoother experience. Thank you for sharing your experience, we're looking forward to hosting you again.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hammock Beach remains the best bang for the buck in the area. The place is in a class by itself and worth every dime. Treat yourself.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
James, thank you for your glowing feedback about Hammock Beach Golf Resort & Spa. We're thrilled to hear you found value in your stay and genuinely appreciate your encouragement to others. Joining us should indeed be a treat! We look forward to your return visit.

8/10 - 좋아요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing else to say
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Dawn, it sounds like your stay at Hammock Beach Golf Resort & Spa left you without words. We hope that means you thoroughly enjoyed your time with us and look forward to welcoming you back soon.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Laura, we are thrilled you had an excellent experience at Hammock Beach Golf Resort & Spa! We sincerely appreciate your rating and we can't wait to welcome you back in the future for another wonderful stay. Safe travels till then!

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second time staying at this property and we would definitely come again. The grounds are beautiful…according to my husband the golf course is great. The service is excellent as was the food at the Atlantic Grill. Plenty of seating around the pool!
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Kevin, it's wonderful to know that you enjoyed your return visit to Hammock Beach Golf Resort & Spa. From our lush landscapes to the enjoyable golfing experience, we strive to make every stay special. We're pleased that you appreciated our service and savored your meals at the Atlantic Grill. Your comments about ample pool seating are also much appreciated. We cherish your loyalty and look forward to welcoming you back for another fantastic visit.

10/10 - 훌륭해요

Tim

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Tim, your five-star rating of Hammock Beach Golf Resort & Spa is greatly appreciated. We're pleased to see you had an enjoyable stay and we hope to see you again soon. Thank you for sharing your experience with us and other Expedia users.

6/10 - 괜찮아요

brooke

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Brooke, thank you for staying with us. We see your stay was not entirely satisfactory, and your feedback is vital as we continuously strive to improve our service and guest experience. We hope we have another opportunity to better serve you in the future.

10/10 - 훌륭해요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I went to the pool with my daughter wearing oxygen and there were no beach chairs available. We didn’t know and weren’t told until we were in. We weren’t told you had to reserve. Going to the small pool by the lodge was great and empty
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Joan, it's wonderful to learn that you and your daughter enjoyed the intimate setting of the pool by the lodge at Hammock Beach Golf Resort & Spa. We regret the misunderstanding around the beach chair reservations at the main pool area. We'll remind our team members to effectively communicate such procedures to make every guest's experience enjoyable. Thank you for your valuable feedback. We look forward to your next visit.

2/10 - 너무 별로예요

Linda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Terrible service
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Linda, we regret hearing about your less than satisfactory experience. Our team is typically recognized for their high level of service, so it's unfortunate to hear this wasn't the case during your stay. We appreciate your feedback and will utilize it in our ongoing training.

6/10 - 괜찮아요

Nastassja

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The resort is beautiful, but not very handicap accessible. The lobby staff is not very helpful and somewhat rude. In addition, make sure to check your bill throughly at checkout. I was charged for things I did not purchase.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
It's unfortunate that your stay at Hammock Beach Golf Resort & Spa didn't meet all your expectations. We're keen to take heed of the constructive remarks regarding the accessibility, and ensure steps are taken to enhance our guests' comfort and convenience. Our primary aim is always to cater to the needs and satisfaction of each guest. We appreciate your feedback and hope it won't deter you from visiting us again.

8/10 - 좋아요

Dr. Jeffrey 님, saint marys

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
directions on parking in garage were terrible. There was work going on in part of parking garage and no signs really showing where you could park. I parked in the back lot near golf course not knowing if I would be towed away there or not. Could have better directions on getting to P1 level and to pool area from there. Fantastic pool complex area... grand kids loved it and the ADULTS TOO!!!!
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Dr. Jeffrey, we appreciate your honest feedback. We're sorry to hear about the difficulties you faced with navigating our parking garage. Your comments will help us improve and enhance the way we guide our guests about parking. On the brighter side, it's delightful that you and your family enjoyed spending time at our pool complex. At Hammock Beach Golf Resort & Spa, we aim to provide fun experiences for guests of all age groups. We hope to serve you again in the future.

8/10 - 좋아요

Kristin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The property looks beautiful on the outside, and the majority of the inside areas are beautiful as well, however, it is almost due for a complete update and it shows. The lobby is nice, as are the restaurants, but even the rooms that have been recently redecorated are a tad dated (early 2000s styles with a lot of scuff marks) though still nice… I wasn’t disappointed! The bathrooms in particular are spacious and lovely. The exterior areas (hallways to rooms, which are external, elevators, and walkways to the pool/beach are in need of a power wash and paint). The pool area is nice and great for kids, though the workers were hit or miss with friendliness and they could use a few more chairs. They charge for beach chairs (pool chairs are free) which I think is uncalled for as the rooms are already expensive. The food is expensive, but most of it is decent. The cafe’s oven wasn’t working while we were there some of the days which was a bummer as the only other breakfast option is Atlantic Grille… which I did enjoy, but it is pricey and the menu/service could use an update for lunch and dinner. Overall, the resort is pretty, the rooms are solid, and the beach and pools are lovely. If you’re looking for a one stop shop resort for a beach vaca, this is a good option, especially if you have kids. There were a lot of kid activities through the week!
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Kristin, thank you for sharing your appreciation for Hammock Beach Golf Resort & Spa's grounds and interior décor. We're pleased to hear that our rooms, specifically the expansive bathrooms, met your expectations. Your feedback regarding certain maintenance needs and team members' attentiveness has been noted. We're striving constantly to provide excellent services, and we appreciate your insight. Your observations related to beach chair charges and dining options also have been noted for future consideration. We're glad that you found the resort to be an overall good match for your needs, especially your enjoyment of our beach, pools, and various activities for children. We look forward to welcoming you back, for more pleasant experiences with us.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Patricia, it's fantastic to see you had a 5-star experience at Hammock Beach Golf Resort & Spa. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future. Thank you for choosing us!

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent resort beautiful clean. Staff was very friendly & helpful. The grounds were pristine. My family really enjoyed the visit . Highly recommended 😎👍
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Peter, it's wonderful to hear about your enjoyable visit at Hammock Beach Golf Resort & Spa. Our dedicated team members are thrilled to have been able to assist you during your stay. We're pleased to learn of your appreciation of the cleanliness, beauty, and care we put into our resort. Thank you for your strong recommendation and we look forward to welcoming you and your family back for another great experience.

4/10 - 별로예요

Jeanne

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Jeanne, your rating indicates your recent stay didn't meet your expectations, and that's disheartening news. That's not the experience we aim for and your feedback, though limited, is appreciated. Should you choose to visit us once more, we sincerely hope to offer you the enjoyable stay you deserved on your previous visit.

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second time staying at hammock and absolutely loved it! The staff is incredible, amenities amazing, food was out of the world and the property was beautiful. Anytime I go to palm coast this is the place I will be staying
답변 제공: Customer Service 님, 2024년 3월 14일
Nicole, we're thrilled to hear that your second stay at Hammock Beach Golf Resort & Spa was a delightful experience! We're glad our team members, amenities, cuisine, and stunning grounds left a positive impression on you. Thank you for making us your preferred choice in Palm Coast. We eagerly await your return.

8/10 - 좋아요

Aron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Aron, it's great to see you enjoyed your stay at Hammock Beach Golf Resort & Spa. We hope you'll visit us again soon for another wonderful experience.

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Hammock is a beautiful property right on the ocean. Lots of dofferent options for food and drinks. Wish it was a few dollars cheaper, so i could visit more often
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Paul, it's delightful to hear that you appreciate the beautiful surroundings of Hammock Beach Golf Resort & Spa right beside the ocean. We're pleased you enjoyed our assortment of dining and beverage choices as well. We continually aim to provide excellent value for our customers, hoping to have you back more frequently in the future.

4/10 - 별로예요

Garrett

연인과의 여행
별로예요: 직원 및 서비스
Upon arrival I was charged with a $522 dollar security deposit that I was told I would be reimbursed with by 4 o’clock the day I checked out. It is well beyond that and I still have not seen that money come back into my account. The resort was nice, everything was super expensive but if you have extra money to spend then it would be a good place to go!
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Garrett, we appreciate your feedback. We understand your concern about the security deposit delay and assure you that these matters are typically resolved by the bank. Our team strives to provide accurate information about this at check-in. We're pleased to hear you appreciated the resort, though we understand pricing might not accommodate all preferences. Regardless, we assure you that our rates reflect the quality and value we endeavor to provide all guests. Thank you for visiting, we hope to have the opportunity to serve you again in the future.

8/10 - 좋아요

Jenn

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location - right on the ocean.The oceanfront room was gorgeous. However, the shower wasn't cleaned well and the glass doors leading to the balcony were dirty as well.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Jenn, at Hammock Beach Golf Resort & Spa, we're pleased to hear that you enjoyed our beautiful oceanfront location and found your room to be appealing. We do appreciate your feedback regarding the cleanliness of certain areas. Our team is dedicated to maintaining an immaculate experience, and we will definitely take your comments into account for pointers on where to focus our efforts. Thank you for choosing us and we hope to welcome you back soon for a flawless stay.

10/10 - 훌륭해요

Richard Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hammock Rssort wad a great host and did an excellent job hosting!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Richard, it's wonderful to hear that Hammock Beach Golf Resort & Spa made a positive impression on you. Our aim is to provide an unparalleled experience for our guests, and it certainly seems like we were able to accomplish this for you. We appreciate your kind words. Looking forward to hosting you once again.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant beautiful place
2024년 2월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Anthony, we're thrilled to hear you enjoyed your stay and appreciated the aesthetics of Hammock Beach Golf Resort & Spa. We appreciate your kind words and look forward to welcoming you back soon!

10/10 - 훌륭해요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Mike, it's great to see that you had a positive experience at Hammock Beach Golf Resort & Spa. We're delighted you chose us for your stay and we hope to warmly welcome you back in the future.

10/10 - 훌륭해요

JESSE

2024년 2월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Thank you for the perfect rating, Jesse!We are very pleased to hear that you had a wonderful stay at Hammock Beach Golf Resort & Spa. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

2/10 - 너무 별로예요

Janice

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was NOT impressed with the lodge at all. A rip off for the price. Won’t be back.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Janice, we're genuinely disheartened to learn about your dissatisfaction with your stay. Our team strives to provide extraordinary value and exceptional experiences. We regret to hear that we didn't meet your expectations during your visit. We appreciate your feedback as it provides us with the opportunity for improvement. Your concerns are important to us and will be shared with the respective teams.

2/10 - 너무 별로예요

Elaine

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a Five star experience!
Stayed in condos. Unable to contact front desk . Room heater not working in freezing room. Phones in condo not working. Had to drive to front desk to inform them. Maintenance unable to fix. Moved rooms with all our bags again to second condo. Phones and WiFi not working in this condo either. Common sense would have these rooms checked beforehand. Beds were uncomfortable on top of it. Number given didn’t work to contact front desk with cellphone. Would not stay here again with how expensive condos were. On top of it patio door to balcony wouldn’t open. Unable to relax with all issues. Went to restaurant with rude staff at grill. Other guests complained as we were sitting there. When speaking to management they kept saying these were not concerning issues. A hotel stay should not be this much work. They sent someone to move our bags and we ended up doing it. Seemed to be lazy staff unwilling to give any effort to customer service.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Elaine, thank you for sharing your experiences. It's concerning to hear that you experienced certain difficulties during your stay, particularly in regards to the condo utilities and issues with our team members at the front desk and the restaurant. We want all our guests to experience smooth and enjoyable stays and it seems we fell short during your visit. Rest assured, these issues have been noted for review and corrective measures will be implemented to prevent such occurrences in the future. Our goal is to ensure top-quality customer service at our resort, and we hope we can show that to you should you consider a future stay.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hammock Beach
Even though we arrived around 5:00pm our room was not ready. They switched us to another room and the bell man took us to the new room. When we went to go in, we thought someone was still in it. There wasn’t anyone in it but it had not been cleaned and was a mess. The desk told us it would take 1 or 2 hours to clean. We stayed several days and never had our room serviced. We were told if we had the do not disturb sign on the door when housekeeping came, they would not come back later. The room was nicely furnished, was comfortable and had a great view. Service could improve.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Your feedback is greatly appreciated and it gives us the opportunity to better our service. We understand that the readiness of your room was not up to expectation upon your arrival and for this, we apologize. Our goal is to provide each guest with exceptional experiences right from the start, so hearing that you had an issue is disappointing. With regards to the housekeeping schedule, we will see to it that we communicate it more clearly in the future. We're pleased to hear that the room decor and view met your expectations. We are dedicated to improving all aspects of the guest experience and we will take your comments on board for future improvement.

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort super friendly staff, we had a great time.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
David, it's delightful to hear you enjoyed your stay at Hammock Beach Golf Resort & Spa. Your comments regarding the positive attitude of our team members are truly appreciated. We're glad to hear you had a wonderful time with us. We look forward to welcoming you back for another outstanding experience.

6/10 - 괜찮아요

THOMAS

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Thank you for taking the time to share your feedback, Thomas.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 - 훌륭해요

Alexa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay here, the amenities were great! The only negative thing is they should specify their room service doesn’t Include bringing any food to the room, just towels and small extras.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Alexa, we're thrilled to hear you loved your stay at Hammock Beach Golf Resort & Spa and appreciated our outstanding amenities. We take note of your feedback about room services and will ensure clarity in the services that we provide for the future. We thank you for your review and look forward to welcoming you back.

6/10 - 괜찮아요

Rosa

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Hotel needs a facelift. Room itself very dated. Functional but a bit depressing
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Rosa, we appreciate your feedback. It's evident that some elements of your stay didn't meet your expectations, especially your comments about the room needing updates. Our goal is to provide comfortable and pleasing accommodations for all our guests. Rest assured, we consistently work on our property's improvement and your comments will certainly provide valuable guidance. We hope for another opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Stay
Enjoyed beautiful ocean view and having coffee on the balcony every morning! Loved the relaxing, clean beach and the pools! Boys enjoyed golfing on the ocean! Great coffee at the coffee shop and pizza and gelato! We'd love to come back again...didn't want to leave.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Erin, it's wonderful to read that you had such an enjoyable time at Hammock Beach Golf Resort & Spa. We're thrilled to hear that you appreciated the breathtaking ocean views and our impeccable beach. Furthermore, that your boys reveled in the shoreline golfing experience. We take pride in offering great culinary delights such as our coffee and pizzas. We can't wait to welcome you all back in the future for another rejuvenating stay. Safe travels until then!