Penthouse Suite - Private Pool | 객실에서 보이는 전망

Bauman residence Patong, Phuket = 바우만 레지던스 팻통, 푸켓 여행 후기

4 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 632개 이용 후기 중 184개" "
평점 8 - 좋아요. 632개 이용 후기 중 257개" "
평점 6 - 괜찮아요. 632개 이용 후기 중 121개" "
평점 4 - 별로예요. 632개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 632개 이용 후기 중 31개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

EUI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 4박 숙박함

6/10 - 괜찮아요

멋쟁이 님, 한국

좋아요: 청결 상태, 직원 및 서비스
가성비는 좋지만 조금 아쉬운
저희는 프로모션을 통해서 1월 성수기에 비수기 가격인 1박당 4만원도 안되는 가격으로 6박을 이용했습니다., 정말 저렴한 가격으로 이용해서 좋았는데요... 먼저 좋은점은 직원들 친절하고, 수영장 넓고 이용하기 편하다는 점 마사지샵에서 오토바이 랜탈 저렴하게 가능하다는 점 불편한점은 풀뷰룸은 습기가 있다는 점 바퀴벌레가 서랍등에서 돌아다니고 있다는 점 평가에 식사가 훌륭하다고 했는데, 기대 이하로 약하다는 점 복도 바닥이 시멘트여서 통로 소음이 너무 크게 들린다는 점 수영장이 건물사이에 있어서 조금 춥다는 점 결론은 가성비는 짱인데, 바퀴벌레와 식사가 조금 아쉽네요~~~
2018년 1월에 6박 숙박함

8/10 - 좋아요

bwk 님, Korea

좋아요: 직원 및 서비스
nice hotel but toilet is not good.
hotel is close to patong beach about 5~10 minutes' walk and 5 minutes' walk seven11. but swimming pool smell bleach and don't pick up the breakfast table. check out time is 12:00, but key is not taken on 11:30 am. and toilet is no no cold running water, only very hot water so good accommodation for a short period of time.
2017년 7월에 1박 숙박함
답변 제공: Nee 님, 2017년 8월 23일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We sorry for our the swimming pool is smell, really we have clean the pool every day ,however we have to improved this comment. We really hope that you would enjoy and satisfy with our service as well. Yours most faithfully, The management

8/10 - 좋아요

Jeonghwa 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 좋았습니다
시내에서 위치가 가까워서 도보로 이용하기 편했습니다 또 객실 상태도 깔끔한 편이었고 수영장도 넓고 조용해서 좋았습니다 다만 방음이 잘 안되는지 밤에 사람들 지나가는 소리가 종종 들려 시끄러웠습니다 조식도 입맛에 잘 맞았습니다
2017년 6월에 4박 숙박함
Dear Jeonghwa, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

8/10 - 좋아요

원 님, so

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 편안한호텔
직원분들이 매우 친절하고 좋았어요 주변구경하기도 10분정도 이내 거리에 위치해있어 객실에 들어가면 약간 칙칙한 냄새가 조금있습니다
답변 제공: Nee 님, 2017년 3월 27일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

4/10 - 별로예요

Nam-Jin

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
가격대비 잇점이 있으나 건물이 오래되고 샤워실에 핫구 냄새가 남.
가족 여행으로 객실이 넓어서 좋긴 하였지만 시설이 낡고 하수구로부터 냄새가 많이 나고 샤워실 배수가 잘 안되었다. 샤워실 옷걸이가 있었으면 좋겠다. 복도에서는 바퀴벌레가 죽어 있어 위생상태가 안좋다고 생각됨.

6/10 - 괜찮아요

HYUNHO 님, 한국

보통!
주변이 좀 휑함!

8/10 - 좋아요

eunseon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 깨끗하고 넓어요
하루에 3만원도 안되는 가격으로 정말 만족할 수 있는 호텔입니다. 투어가 있으시다면 강추합니다. 잠만 자기에는 가격대비 정말 넓고 깨끗합니다. 프론트 직원들도 친절했습니다. 정실론에서 도보로 15분이래로 걸립니다. 주위에는 이렇다할 게 없어서 빅씨마트에서 장봐서 먹었구요, 수영장도 있긴한데 투어가 있는 날만 숙박이용해서 사용를 못해봤네요. 중간에 사용하시는 분도 몇 없더라구요. 칫솔치약은 어매니티에 없으니 챙겨가시면 좋구요, 샴푸,바디워시,물2병 줍니다.
답변 제공: General Manager 님, 2016년 10월 27일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
대채적으로 만족
호텔에만 있어도 좋을정도로 시원하고 편안했다. 호텔에서 받는 저렴한 마사지도 훌륭했다. 한가지 흠이라면 전 객실에서 와이파이가 가능하지만 로비 혹은 호텔 식당에서는 와이파이가 정말 잘 되지만 떨어진 객식에서는 와이파이가 잘 되지않았던 것이 흠이었습니다.
답변 제공: General Manager 님, 2016년 9월 2일
Dear Sir, On behalf of Bauman Residence, thank you very much for choosing our hotel as your holiday accommodation. We all really hope that you are completely satisfied with our service that was provided to you during stay with us. We would be highly appreciated to have a chance to serve and offer you more benefit again as our value returning guests. We wish you a pleasant trip back home and looking forward to welcome you back again. Yours most faithfully, The Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
룸 상태는 굿!
단점 wipi 거의 안됨. 위치 좀 떨어져 있음. 정실론 2km...중국인 많음 장점 룸이 아주 넓고 편안하고 저렴하며...수영장 좋고... 아침두 괜찮아요...
답변 제공: General Manager 님, 2016년 10월 23일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

8/10 - 좋아요

ji min

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
good to staying
compare to the price, it is really worth it and comfortable. big room, clean pool and facility. very close to the beach, restaurants, and convenience store. 10-15min shopping center by walk. However, Most receptionists were good and kind. but one girl was very rude. they seems not much communication about work. slow process. Some phone couldn't use free wifi. We have both iphone5s ,but only me couldn't use free wifi so, asked staffs to help and she said they have internet problems and even she couldn't use free wifi. Lol
답변 제공: General Manager 님, 2016년 10월 23일
Dear Sir, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

10/10 - 훌륭해요

youna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무 좋았어요
도착했을때 새벽3시 늦은시간임에도 불구하고 직원분들도 너무 친절하셨고 수영장도 깨끗하고 조식도 준수했습니다. 여권 및 돈은 금고에 보관할 수 있어 안심하고 놀러 다닐수 있었고, 주변에는 걸어서 십분이면 빠통비치에 도착하고 가는 길 거리에는 옷집 음식점 마사지샵 등등 볼거리 먹거리가 많아요. 걸어서 15분이면 시장이 있는데 야시장엔 사람도 굉장히 많고 핫해요. 유럽인이 많고 밤거리는 관광온 사람들이 많기도 해서 안전하구요. 사진은 호텔예약하실때 제공된 사진이랑 거의 차이가 없어서 전혀 실망하지 않았어요 오히려 기대 이상이였구요 굉장히 깨끗하고 청소도 잘해주셔서 만족이였습니다
답변 제공: General Manager 님, 2016년 10월 23일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천함
전반적으로좋았다. 10분거리에 빠통비치 15분거리정실론 등. 15분거리라지만 구경하면가면 갈만하던ㅋㅋㅋ5분걸어나오면 먹을곳도많고 편의점도있고 위치가 멀다고생각하고 갔지만 막상 불편하게없었다.수영장도 있고 조식은 매일비슷ㅈ하게나오는편.싸게간다면 가격대비 추천. 매일 룸클린도해준다
답변 제공: General Manager 님, 2016년 10월 23일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

8/10 - 좋아요

LEEKYUNG 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행
전체적으로 가격대비좋아요 수영장이작지만 아이랑놀기최고 비치도가깝구요
답변 제공: General Manager 님, 2016년 10월 23일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

10/10 - 훌륭해요

HyungChul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족했습니다. 정말 가격대비 최고의 리조트였습니다. 푸켓 짱!
답변 제공: General Manager 님, 2016년 10월 23일
Dear Hyung Chul, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
초성수기 풀부킹이라 급하게 이용하게 된 호텔
reception 직원들 일처리 정말 느리고 손님 존중하지 않고...불만족스러움..밤/낮 스텝들과 연계가 안됨. 체크인하는데 시간 엄청 오래걸림. 호텔스닷컴과 확인해봐야한다면서..예약사항연계가 안되어있었음. 스위트룸 넓기만 넓고 가구등 정말 조악함. 택시서비스 6시이후 사용불가. 조식 기대하지 말것. 빠통비치까지 걸어서 한 10분정도 걸림. 걸어가는 길 중간에 싱크홀있음. 주의할 것. 수영장은 매우 작지만 한 낮 더울때 요긴하게 이용함.

6/10 - 괜찮아요

JIN KANG

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
싼 맛에 그럭저럭
객실상태 양호 위치 그럭저럭 양호(정실론 도보10분내외) 친절도 약간 불만족 수영장 무난 우려와 달리 중국인 관광객으로 인한 소음은 크지 않았음
답변 제공: General Manager 님, 2016년 10월 23일
Dear Jin Kang, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 10월 23일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

6/10 - 괜찮아요

HYUN JUNG 님, 한국

별로예요: 청결 상태
SoSo
그가격 수준의 룸 상태이며 하루정도는 괜찮음 위치는 정실론에서 너무 멀음
답변 제공: General Manager 님, 2016년 10월 23일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

10/10 - 훌륭해요

helia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
빠통라우팃로드에 위치한 깔끔한 호텔
가격대비 만족합니다 조식은 뷔페식으로 기본적인 음식들이 갖춰져있습니다 수영장은 보통 크기로 깨끗했습니다 아이들이랑 가도 놀기편할거 같았습니다 뷰가 바다보이는 전망 이런거 아니지만 굳이 뷰가 상관없다면 추천합니다!객실내부도 벌레 한 마리 없었으며 청소상태도 아주 양호합니다 직원들도 친절하나 사람이 많아서 붐비는 체크아웃 시간대에는 일이 빨리빨리 처리 안된거같아 조금 아쉬웠습니다
답변 제공: Nee 님, 2016년 10월 23일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

2/10 - 너무 별로예요

YUMI 님, seoul, korea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
러시안, 중국 단체 관광객이 많아 너무 시끄럽습니다.
러시안, 중국 단체 관광객이 많아 너무 시끄럽습니다. 객실은 넓으나 너무 낡았습니다. 앞에 공사장 뷰라 창문을 열 수 없었습니다. 추천하지 않습니다.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
중국인 패키지 호텔
중국인 전용 호텔 같은 느낌.. 로비.호텔 복도 식당에서 중국말 소리 밖에 안들림.객실은 넓고 에어컨이 두개나 있어서 좋았구 정실론까지 워킹으로 10분정도 걸림.수영장 물이 넘 드러웠음 .6일을 지내는데 수영장 청소 하는걸 못봤네~

6/10 - 괜찮아요

실제 이용하신 고객

바우만 레시던스
중국 단체 투어객이 넘쳐나서 너무 시끄러웠다.

8/10 - 좋아요

순이 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
작지만 깔끔하고, 정갈한 느낌
호텔내 무료와이파이 사용하기좋아고, 조식은 간단히 배채우기에 좋았고, 수영장은 작았지만 실용성있게 자쿠지가 잘되어있어 좋았다. 단 주위가 공사중인곳이 많아 위험하기도 했고, 걸어다닐때먼지땜에 불편했다. 그외는 모두 만족!!
답변 제공: Nee 님, 2016년 10월 23일
Dear Sir/Madam, On behalf of Bauman Residence, thank you very much for booking our hotel and spent your wonderful holidays with us. We really hope that you would enjoy and satisfy with our service as well. We appreciate your review in improvement of the service and would like to serve and provide you more benefit again as our returning guests. Yours most faithfully, The management

6/10 - 괜찮아요

실제 이용하신 고객

저렴한 가격에 이용 잘했습니다
호텔스가 제일 저렴했던거 같아요~가격대비 만족입니다~어차피 잠만 잔거라서요~조식두 그럭저럭 먹을만했구요 정실론과 빠통비치는 십분정도 걸어야해요~

10/10 - 훌륭해요

tutito 님, 한국

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다.
위치는 정실론에서 걸어서 20분 거리에 있습니다. 저희가족은 돌쟁이 아기가 있어서 그 더운 날씨에 걸어다니기 힘들어 툭툭이 타고 다녔습니다만 어른들 끼리 간다면 걸어다녀도 충분한 거리입니다. 가는길에 볼거리도 많구요. 직원들이 약간 불친절하디만 대화나눌일은 많이 없으니 괜찮았습니다. 중국인이 사장이라고 하던데 중국사람과 러시아사람이 대부분이였던것 같습니다. 참 저희는 4층,6층에 숙박을 했는데 4층 샤워실이 물이 잘 안빠졌습니다. 그 외엔 가격대비 만족스럽습니다. 수영장이 좋아서 5살 남자아이가 너무너무 좋아했습니다.

8/10 - 좋아요

민주 님, 한국

좋아요: 청결 상태, 객실의 편안함
호텔 후기
조식은 별로 였어요 우리가 가장 중요하게 생각했던 거였는데 ㅠㅠ 호텔 방도 넓고 깨끗했어요 건기인데도 푸켓 자체의 습도가 높아서 방이 뽀송뽀송하다눈 느낌은 없었어요 호텔 수영장이 많이 크지는 않지만 이용하는 사람이 적어서 엄청 재미있게 놀았구요 직원분들이 대부분 친절한데 영어로 의사소통이 잘 된다고 느껴지진 않았어요(서로 못해서 그런가..;;) 호텔 무료 와이파이는 완전 빵빵 카톡 보이스톡도 매끄럽게 할수있을 정도로 좋았어요 그리고 정실론 까지 도보로 15분이면 간다고 해서 나쁘지 않구나 하고 갔는데 그 더위에 특히 낮에 걸으려면 10분도 굉장히 힘들더라구요 그점 알고 계시면 좋겠어요

8/10 - 좋아요

Saman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were good Good air conditioning Only flaws was water would come out of the shower doors and had to use towel on the floor And the alley that the hotel was at was dirty with garbage on the side and smelled like sewers The staff and the hotel itself is good in general
2024년 4월에 28박 숙박함
답변 제공: GRM 님, 2024년 5월 22일
Dear Saman,Thank you for your valuable feedback and the 4-star rating. We're glad to hear that you found our rooms and air conditioning to your liking. We apologize for any inconvenience caused by the shower, and we're looking into better designs to ensure a hassle-free experience. We also note your concern regarding the alley and are working with local authorities to improve cleanliness. Your recognition of our staff's efforts is highly appreciated, and we hope to make your overall experience even better in the future. We look forward to welcoming you back.Best Regards,Bauman Residence Management Team

10/10 - 훌륭해요

alan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay , good size rooms and nice pool . Ill be back again next year , only negative was my door card didnt work so had to get it sorted most mornings but not a major issue . William the barman was awesome give him a payrise 💰
2024년 5월에 7박 숙박함
답변 제공: GRM 님, 2024년 5월 21일
Dear alan,Thank you for sharing your wonderful experience with us. We're delighted to hear you enjoyed our spacious rooms and pool area. We regret to hear about the inconvenience, rest assured, we will check and improve our system for a smoother guest experience. It's fantastic to know that William added a special touch to your visit, we will certainly convey your compliments to him. We look forward to seeing you next year for another memorable stay with us.Best Regards,Bauman Residence Management Team

10/10 - 훌륭해요

Wojciech 님, Manchester

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 5월에 11박 숙박함
답변 제공: GRM 님, 2024년 5월 18일
Dear Wojciech, Manchester,Thank you for the perfect rating! We're delighted to hear you had an exceptional stay with us. We wish we knew more about your experience so we could continue to deliver top quality service. Your feedback is essential to us. We hope to welcome you back for an even more fantastic experience soon. We're committed to your satisfaction.Best Regards,Bauman Residence Management Team

10/10 - 훌륭해요

Marta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Highly recommend.Lovely place to stary,great swimmig pool,very friendly staff,easy distance to Patong Beach and Bangla Road.A
2024년 5월에 11박 숙박함
답변 제공: GRM 님, 2024년 5월 18일
Dear Marta,Thank you for the spectacular rating and recommendation. It's delightful to hear you enjoyed our swimming pool, location, and the friendly behavior of our staff. We're thrilled you had a pleasant stay and we hope to exceed your expectations once more on your next visit. We truly value your feedback and look forward to welcoming you back to our serene environment.Best Regards,Bauman Residence Management Team

10/10 - 훌륭해요

Hirano

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
とてもよかったです!
2024년 5월에 2박 숙박함
답변 제공: GRM 님, 2024년 5월 14일
この度は、当ホテルへご宿泊頂き、誠にありがとうございました。また、ご滞在の感想をお寄せくださいましたこと、重ねてお礼申し上げます。「とてもよかったです!」とのお言葉、大変嬉しく拝読させて頂きました。これからもお客様に快適にお過ごし頂ける様、スタッフ一同努めてまいりますので、またご利用頂ければ幸いです。Bauman Residence Patong ホテルマネージャー

8/10 - 좋아요

Anik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staffs are helpful
2024년 5월에 2박 숙박함
답변 제공: GRM 님, 2024년 5월 7일
Dear Anik,We appreciate your positive feedback about our staff. We do take pride in catering to our guests' needs the best way we can. We also acknowledge your rating and assure you that we continually strive to improve our services. It was certainly a pleasure having you stay with us and we are more than eager to have you back in the future. Your overall experience with us means the world to us and we assure you of our commitment to make your subsequent visits even better.Best Regards,Bauman Residence Management Team

8/10 - 좋아요

Michelle B 님, Douglasville

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good price, clean, friendly service and not to far from most places.
2024년 5월에 3박 숙박함
답변 제공: GRM 님, 2024년 5월 7일
Dear Michelle B, Douglasville,Thank you for your valuable feedback and for choosing our hotel. We are pleased to hear that you found our prices reasonable, our environment clean and our service friendly. We always strive to ensure the comfort and satisfaction of our guests. We appreciate that our location met your needs and hope we can welcome you back in the future. Continuous improvement is our goal, so your feedback is very helpful.Best Regards,Bauman Residence Management Team

10/10 - 훌륭해요

BHAVESH

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Worth staying , as booked suit we got our own private pool at property Very clean rooms and provide parking at property also , Overall had amazing experience staying at Bauman
2024년 4월에 3박 숙박함
답변 제공: GRM 님, 2024년 4월 29일
Dear BHAVESH,We're thrilled to hear that you had an exceptional stay with us and enjoyed the private pool, our spotless rooms, and convenient parking. At Bauman, we strive for such wonderful experiences for our guests. We appreciate your positive feedback and the fact that you had an amazing experience drives us to consistently improve our services. It will be a privilege to welcome you back next time for an even better experience. Your satisfaction is our priority. Thank you for choosing Bauman.Best Regards,Bauman Residence Management Team

10/10 - 훌륭해요

Élodie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was has expected. Overall clean, nice pool with sun, bed ok, very good buffet, close to the beach (walking distance). The only thing bad for us was the amount of children (too many, splashy and loud around the pool). But would still definitely go again! :)
2024년 4월에 3박 숙박함
답변 제공: GRM 님, 2024년 4월 22일
Dear Élodie,Thank you for sharing your experience at our hotel. We are thrilled to hear that you enjoyed our clean environment, convenient location, and our buffet. We do acknowledge that our pool area can get quite lively, especially during peak hours. In the future, we recommend utilizing our adult-only pool for a quieter swim. We're committed to ensuring all guests have a pleasant experience and your feedback helps us with that. We look forward to welcoming you back again soon for an even better stay.Best Regards,Bauman Residence Management Team

6/10 - 괜찮아요

Vicki

가족 여행
Close to Patong central areas. Daily breakfast was terrible - don’t go after 9 (closes 1030) they don’t keep replacing food and limited options. No umbrellas for shade in pool area. Beds are hard as a rock although they did provide a topper when asked. Front reception is terrible - no customer service skills. Spa is not staffed and ready for service had to wait for 30 mins for staff to arrive and then had 3 staff sit in spa talking whilst having massage.
2024년 4월에 6박 숙박함
답변 제공: GRM 님, 2024년 4월 17일
Dear Vicki,Thank you for taking the time to share your feedback. We are pleased to hear that our location served you well during your stay. However, it's disappointing to know that some aspects of our service did not meet your expectations.We are genuinely sorry to hear about your experience with breakfast. We take all comments seriously, and will be sure to communicate this to our kitchen team for further consideration in improving our breakfast offerings. Regarding the pool area, your suggestion about adding umbrellas for shade is appreciated and will be considered as part of our ongoing efforts to enhance our guests' experience.We apologize for any discomfort you experienced with the beds, but we're glad a topper was able to alleviate this to some extent. As for your experience at the spa, we assure you that it is not reflective of the service we strive to provide. We'll address this with our spa team to ensure a more enjoyable and relaxing experience in the future. Finally, we deeply regret your dissatisfaction with our reception team. We have taken note of your comments and will use them for training purposes as we continually strive to improve our guest experience.We sincerely hope you give us another opportunity to serve you better in the future. Thank you once again for your feedback.Best Regards,Bauman Residence Management Team

6/10 - 괜찮아요

YUE KWAI

2024년 4월에 5박 숙박함
답변 제공: GRM 님, 2024년 5월 8일
Dear YUE KWAI,Thank you for taking the time to rate us. We're sorry to see that we didn't meet your full expectations during your stay. We strive to provide excellent service and a comfortable environment for all our guests. We take your feedback seriously and will work diligently for improvement. On your next visit, we're confident that you'll have a better experience. Looking forward to your return.Best Regards,Bauman Residence Management Team

10/10 - 훌륭해요

Jean-Sébastien

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: GRM 님, 2024년 4월 17일
Dear Jean-Sébastien,We are overjoyed to see your perfect rating! Your satisfaction is our priority and it seems we've achieved that during your stay. We’re sorry you didn’t have the time to write a review, but we’d love to hear more about your experience. Your feedback helps us to improve. Next time you're in town, we hope you'll be our guest again.Best Regards,Bauman Residence Management Team

8/10 - 좋아요

Ramita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ein schönes Hotel mit einem relativ großen Pool, auch für Schwimmen geeignet und Whirpoolfunktion. Die Liegemöglichkeiten waren leider nicht so bequem. Wir hatten ein Familienzimmer, sehr großzügig mit drei Bereichen. Gibt auch Bademäntel im Zimmer. Insgesamt haben wir hier 8 Nächte verbracht und würden wieder kommen. Man muss aber wissen das man immer laufen muss, um irgendwo hinzukommen. Dafür ist es aber ruhig. Das Personal ist super nett! Was uns gestört hat, es hat an einigen Tagen furchtbar nach Urin gestunken im Zimmer. Ob es an der Klimaanlage lag oder an dem Wasser womit gewischt wurde, weiß ich nicht.wir haben dann gelüftet.
2024년 4월에 1박 숙박함
답변 제공: GRM 님, 2024년 4월 22일
Liebe Ramita,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung in unserem Hotel zu teilen. Wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen und unsere Einrichtungen, wie den großzügigen Pool und das geräumige Familienzimmer, geschätzt haben. Es ist ermutigend zu hören, dass Sie unseren Service loben und wir sind uns sicher, dass unser Personal Ihre freundlichen Worte zu schätzen weiß.Ihre Bemerkungen hinsichtlich des Komforts unserer Liegemöglichkeiten und des unangenehmen Geruchs in Ihrem Zimmer nehmen wir sehr ernst. Wir entschuldigen uns für jegliche Unannehmlichkeiten und versichern Ihnen, dass wir der Sache nachgehen werden. Unsere oberste Priorität ist es, unseren Gästen ein komfortables und angenehmes Erlebnis zu bieten. Ihre Feedbacks helfen uns, unsere Leistungen stetig zu verbessern und sind daher äußerst wertvoll für uns.Hinsichtlich Ihrer Anmerkung über die Lage unseres Hotels freuen wir uns, dass Sie die ruhige Atmosphäre genießen konnten, auch wenn dies bedeutet, dass Sie etwas weiter laufen müssen, um verschiedene Sehenswürdigkeiten zu erreichen. Wir hoffen, dass die Ruhe und Entspannung, die Sie bei uns gefunden haben, die zusätzlichen Schritte wert waren.Wir schätzen Ihre Bereitschaft, uns erneut zu besuchen und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Beim nächsten Mal empfehlen wir Ihnen, unseren Shuttleservice in Anspruch zu nehmen, der Sie bequem zu den nahegelegenen Attraktionen bringt.Nochmals vielen Dank für Ihre Bewertung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen Bauman Residence Management Team

8/10 - 좋아요

Ramita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ein schönes Hotel mit großen Familienzimmern und schöner Poolanlage. Leider sind die Liegemöglichkeiten nicht so bequem im Poolbereich. Das Personal ist sehr freundlich! Wünsche und Beanstandungen wurden schnell umgesetzt bzw. behoben. Mir ist aufgefallen, dass Geschirr im Poolbereich teilweise sehr lange liegen geblieben ist, hier was das Personal nicht sehr aufmerksam. Man muss Transportkosten einplanen oder bereit sein zu laufen, wenn man zum Jungceylon oder zur Partymeile möchte. Alles in einem hat aber das Preis Leistungsverhältnis absolut gepasst!!
답변 제공: GRM 님, 2024년 4월 9일
Liebe Ramita,vielen Dank für Ihre Rückmeldung und die positive Bewertung. Es freut uns zu hören, dass Ihnen unsere großen Familienzimmer und unser schöner Poolbereich gefallen haben und dass unser freundliches Personal schnell auf Ihre Anfragen und Beschwerden reagiert hat. Wir nehmen Ihre Anmerkungen zu den Sonnenliegen und den herumliegenden Geschirrteilen im Poolbereich sehr ernst und werden diesbezüglich Verbesserungen vornehmen. Was den Transport betrifft, so bieten wir einen Shuttle-Service an, der Sie zu den gewünschten Orten bringt. Bei Ihrem nächsten Besuch werden wir sicherstellen, dass Sie über diesen Service informiert werden, um mögliche Unannehmlichkeiten zu vermeiden. Wir freuen uns, dass Sie das Preis-Leistungs-Verhältnis als absolut richtig empfunden haben und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen Bauman Residence Management Team

10/10 - 훌륭해요

Lina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely loved it! The cleanliness, the staff and amazed at how affordable.
2024년 3월에 1박 숙박함
답변 제공: GRM 님, 2024년 4월 1일
Dear Lina,Thank you very much for your positive feedback. We are absolutely thrilled to hear that you loved your stay and were impressed by our cleanliness, staff, and affordability. We continually strive to maintain a high standard of cleanliness and service, and your feedback reinforces these efforts. We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you once again for your kind words and high rating.Best Regards,Bauman Residence Management Team

8/10 - 좋아요

Dominique

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was really impressed with the staffs, they are very kind and helpful, specially Gun, the manger in the dining room, always very pleasant and ready to help, she really cares about her customers. The staffs in the lobby are also great, very helpful and friendly specially Aldulraman, very friendly guy and very helpful. Overall, I had a great experience at Bauman residence and will definitely recommend it to anyone looking for a place in Patong.
2024년 3월에 16박 숙박함
답변 제공: GRM 님, 2024년 4월 1일
Dear Dominique,Thank you so much for your positive feedback and for the high rating. We are overjoyed to hear that our staff, especially Gun and Aldulraman, were able to help make your stay at the Bauman Residence memorable. Our team is dedicated to providing the best service and it is always heartening to receive such kind words acknowledging their efforts.We continually strive to create a wonderful experience for all our guests and we're glad to know you'd recommend us to others. We sincerely hope to have the opportunity to welcome you back during your next visit to Patong. Thank you again for taking the time to share your experience.Best Regards,Bauman Residence Management Team

10/10 - 훌륭해요

Jimmy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Les employés de l’hôtel sont vraiment amicable especiàlement le manager de la salle à manger Gun, elle va au delà de ses capacités pour s’assure que tous les visiteurs soient content et bien servi. En général le service est très bien et je recommande l’hôtel a d’autre gens qui recherchent une place pas top cher et confortable.
2024년 2월에 14박 숙박함
답변 제공: GRM 님, 2024년 3월 22일
Cher Jimmy, Merci infiniment pour votre excellent avis à propos de notre hôtel. C'est un plaisir de savoir que vous avez passé un séjour agréable parmi nous, et que notre personnel, en particulier Gun, ont tout mis en oeuvre pour dépasser vos attentes. Nous sommes ravis que vous ayez trouvé le rapport qualité prix à votre goût, et nous attendons votre retour avec impatience.A très bientôt!Cordialement, Bauman Residence Patong

6/10 - 괜찮아요

Dominique

단체 여행
좋아요: 청결 상태
Good location, friendly staff. Lot of traffic in hotel. Gym needs major upgrade. Overall experience not bad
2024년 2월에 13박 숙박함
답변 제공: GRM 님, 2024년 3월 14일
Dear Dominique,Thank you for your feedback. We are delighted that you enjoyed our good location and friendly staff. We acknowledge your concern with our gym facilities. We are committed to providing an exceptional experience and we are currently reviewing our facilities to bring relevant upgrades. We hope this minor issue doesn't deter you from choosing us again in the future.Best Regards,Bauman Residence Management Team

8/10 - 좋아요

Aritra

별로예요: 청결 상태, 직원 및 서비스
Very indifferent front desk staff. Very poor cleanliness of rooms (there was a large locust in our room when we arrived).
2024년 3월에 2박 숙박함
답변 제공: GRM 님, 2024년 3월 14일
Dear Aritra,We sincerely appreciate your feedback and are sorry to hear about your experience with our front desk staff and room cleanliness. We strive to maintain high standards of service and it seems we have missed the mark this time. We have noted your concerns and will diligently work to improve on these areas. We hope you give us another opportunity to serve you better and show you our commitment to excellence.Best Regards,Bauman Residence Management Team

2/10 - 너무 별로예요

Suwannee

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Service 👎
2024년 2월에 1박 숙박함
답변 제공: GRM 님, 2024년 3월 14일
Dear Suwannee,We sincerely apologize for your recent experience and are sorry to hear you were less than satisfied with our service. As a reputable hotel, we pride ourselves in ensuring our customers' satisfaction. Your feedback is taken seriously and will be shared with the team to investigate and ensure it doesn't happen again. We remain committed to improving our service delivery, and we hope to have another opportunity to serve you better and demonstrate the high standards we usually maintain.Best Regards,Bauman Residence Management Team

2/10 - 너무 별로예요

Patrick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 jours Phuket
Besoin de BEAUCOUP de rénovations.... Très dispendieux pour le prix. Nous avons visité 2 chambres pour changer et les 2 chambres sont identiques. Plancher de bois arraché. Siège de toilette très usé. La rampe toute rouillée avec de la marde d'oiseaux. Bureau usées. 😞
2024년 2월에 5박 숙박함

8/10 - 좋아요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 11박 숙박함
답변 제공: GRM 님, 2024년 2월 20일
Dear Leanne,Thank you for the commendable rating! We apologize if there were aspects of your stay that didn't meet expectations. We value all feedback and are committed to using it to improve our hotel services. We're glad you had a largely positive stay and look forward to providing an even better experience for you on your next visit.Best Regards,Bauman Residence Management Team

4/10 - 별로예요

Vishal

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Pathetic. Over-priced. Not even a 3 Star.
First of all it is NO WAY A FOUR STAR. I would put it 2.5 Star hotel. Reasons: 1. Bed were pathetically hard. Bedding were thin and poor quality 2. Amenities were mediocre - No coffee maker - No iron, - No microwave - Low quality soap and shampoo 3. Extremely hard and uncomfortable beds to sleep. Got back issues after spending 4 nights. 4. Hotel is noisy and rooms doesn't go dark with so many lights from AC units Service: WORST among all. We reached there at 12 PM. We were told that you will get room only at 2 PM even though they were ready. They made 9 guest waiting till 2 pm to give rooms. Not enough place to sit in lobby. At 2 pm all 9 were now in queue to get rooms which took full 30 min more for us to get keys. Hotel will not consider it late. Deposit was asked in CASH. You have carry your receipt to take refund back. This is only one hotel where I saw this. This is scam. If rooms are not given without cash deposit then why you need to carry receipt till last day to get cash refund.
2024년 2월에 4박 숙박함
답변 제공: GRM 님, 2024년 2월 20일
Dear Vishal,We truly appreciate you taking the time to share your feedback with us and we would like to sincerely apologize for not living up to your expectations on this occasion. Our amenities are usually appreciated by our guests, but we are sorry to hear they fell short of your expectations. We aim to provide all the necessary facilities for a pleasant stay, so the fact that you missed a coffee maker, iron and microwave in your room is duly noted for improvement.Despite the issues you faced, we hope that you will appreciate our efforts and give us another chance to improve your opinion of our hotel. Your feedback is a valuable tool that helps us identify areas in need of improvement and we are truly grateful for it. We would be delighted to welcome you back and show you the improvements made based on your valuable feedback.Lastly, we hope that despite these issues, there were aspects of your stay that you enjoyed and we look forward to the opportunity to serve you better in the near future.Best Regards,Bauman Residence Management Team