Dear Mr. Glenn,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be nice and our staff to be generally great. However, we apologize for any inconvenience caused by the experience with one of our receptionists. Rest assured, we take your comments seriously and will address this matter internally to ensure consistent high-quality service for all our guests. We're glad you enjoyed our pools and the convenient location close to all that Patong has to offer. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Kath GuancoGuest Experience Manager

Thanks for letting us know you loved the stunning sea view during your stay, Ms. Cheryl! Making sure our guests get to enjoy breathtaking views is really important to us, so we're thrilled it made your time with us even better. We can't wait to have you back for another memorable stay soon!Warm regards,Kath GuancoGuest Experience Manager

Thank you for taking the time to share your experience Mr. Tony. We're delighted to hear that you found our hotel to be well-located and enjoyed the beautiful sea view from your room. It's fantastic to know that you found your room spacious and that our staff provided you with pleasant and helpful service. We're glad you enjoyed our breakfast offerings as well. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Kath GuancoGuest Experience Manager

Dear Randeep,We truly appreciate your 4-stars rating! We're delighted to hear that you had an amazing experience during your stay, and you found the staff excellent to provide good service.We can't wait to welcome you back in the near future. Your kind rating motivates us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!With our warmest regards,Edward ChenRoom Division Manager

Dear Nechelle Sabrina,We truly appreciate your 5-star rating! We're delighted to hear that you had an amazing experience during your stay, and you found the staff excellent to provide good service.We can't wait to welcome you back in the near future. Your kind rating motivates us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!With our warmest regards,Edward ChenRoom Division Manager

Dear Dirk Van,We truly appreciate your 5-star rating! We're delighted to hear that you had an amazing experience during your stay, and you found the staff excellent to provide good service.We can't wait to welcome you back in the near future. Your kind rating motivates us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!With our warmest regards,Edward ChenRoom Division Manager

Dear Gabriela,We truly appreciate your 5-star rating! We're delighted to hear that you had an amazing experience during your stay, and you found the staff excellent to provide good service.We can't wait to welcome you back in the near future. Your kind rating motivates us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!With our warmest regards,Edward ChenRoom Division Manager

Dear Stephanie,Thank you so much for your good review! We're delighted to hear that you had an extremely amazing experience. Our dedicated team works tirelessly to ensure our guests feel welcome and well taken care of, and your kind words are a testament to their efforts. We can't wait to have the pleasure of welcoming you back soon. Your recommendation means the world to us!Graciously YoursEdward ChenRoom Division Manager

Dear Ms. SureeratThank you for taking the time to post a review after your recent stay at Novotel Phuket Resort.We welcome your comments and feedback as we continually seek ways to evolve our levels of service and guest experiences. Our goal is to provide a great services and hospitality.And it would appear on this occasion we have let you down. However, I wish you could have shared your frustration with us directly and not through a review after your departure. Looking at our daily logbook, we did not have any voice of your concerns during the stay; we are here to assist you if you encounter anything that you feel below your expectation, and we will do our utmost to rectify it.Once again, it is disheartened to learn your stay did not meet your satisfaction, and please do not hesitate to contact me directly for more clarification and details to be shared.Best regards,Edward ChenRoom Division Manager

Dear Mr. JohnThank you so much for your good review! We're delighted to hear that you had an extremely amazing experience. Our dedicated team works tirelessly to ensure our guests feel welcome and well taken care of, and your kind words are a testament to their efforts. We can't wait to have the pleasure of welcoming you back soon. Your recommendation means the world to us!Graciously YoursEdward ChenRoom Division Manager

Dear Ms Priyanka,Thank you for sharing your impressions of our resort following your recent stay with usI felt a deep sense of regret and disappointment when I read that our resort failed to meet your expectations, particularly as we are absolutely committed to providing the very best in customer service and offering a range of facilities which ensure that each and every one of our guests can enjoy a comfortable and enjoyable time with us.All of our staff are thoroughly trained and understand the great importance of service excellence. I apologize if you felt that the service was lacking in some areas and assure you that I, along with my staff, have already begun taking steps to achieve greater levels of proficiency in those areas.May I end by saying that I deeply regret any inconvenience these issues may have caused you and we hope to enjoy the pleasure of your company again the next time you visit Phuket. Rest assured you will receive a heartfelt welcome as a valued guest.Graciously YoursEdward ChenRoom Division Manager

Dear Anders M,Thank you for taking the time to post a review after your recent stay at Novotel Phuket Resort.We welcome your comments and feedback as we continually seek ways to evolve our levels of service and guest experiences. Our goal is to provide a great services and hospitality.And it would appear on this occasion we have let you down. However, I wish you could have shared your frustration with us directly and not through a review after your departure. Looking at our daily logbook, we did not have any voice of your concerns during the stay; we are here to assist you if you encounter anything that you feel below your expectation, and we will do our outmost to correct it.Once again, it is simply disappointing to be learnt stay did not meet your satisfaction, and please do not hesitate to contact me directly for more clarification and details to be shared.Best regards,Edward ChenRoom Division Manager

Dear Tanya,Thank you for taking the time to share your recent experience at the Novotel Phuket with us.We are extremely delighted to hear that you enjoyed our amazing and relaxing times with us. Thank you so much for the vote of confidence, your feedback about your stay is simply an encouragement that our outstanding staff who not only amazed you by providing impressive service to you, but to make their day filled with proud and meaningful of what they love doing. It is indeed appreciated. We cannot thank you enough in creating our staff best moment. We look forward to welcoming you again to Novotel Phuket, your second home in Thailand again.Edward ChenRoom Division Manager

Dear Jerome,Thank you for choosing Novotel Phuket and for sharing your positive experience with us. We appreciate your overall stay resonated room comfort and It's our aim to preserve the charm of the place and its surroundings, which many guests find appealing. We're looking forward to welcoming you back in your second home in Thailand. Please feel free to reach out if there's anything we can do to make your future stays even more delightful.Graciously YoursEdward ChenRoom Division Manager

Dear Thao,Thanks for your constructive feedback following the stay at Novotel Phuket Resort.Once again, we are truly sorry our current appearance was not what you had anticipated. The fact that Novotel Phuket Resort had been built 25 years, we have ongoing preventive maintenance project on a rotation basis during the low season to implement the rooms, lobby, outlets of all the establishment.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.Sincerely,Edward ChenRoom Division Manager

Dear Joost,Thank you for choosing Novotel Phuket and for sharing your positive experience with us. We appreciate your overall stay resonated room comfort and It's our aim to preserve the charm of the place and its surroundings, which many guests find appealing. We're looking forward to welcoming you back in your second home in Thailand. Please feel free to reach out if there's anything we can do to make your future stays even more delightful.Graciously YoursEdward ChenRoom Division Manager

Dear Sakai,Dear Dawood Asiri,Thank you for choosing Novotel Phuket and for sharing your positive experience with us. We appreciate your overall stay resonated room comfort and It's our aim to preserve the charm of the place and its surroundings, which many guests find appealing. We're thrilled that convenient shuttle service added to the charm of your holiday experience.We're looking forward to welcoming you back in your second home in Thailand. Please feel free to reach out if there's anything we can do to make your future stays even more delightful.Graciously YoursEdward ChenRoom Division Manager

Dear CEDRIC BURGARE,Thank you for making the trip at Novotel Phuket Resort and stay with us in creating a fantastic memory with all of us. We genuinely thank you for your feedback following your stay and I am glad to learn that each team member is impressed you by their excellent service that make your stay extra special, on behalf of entire team, we will be very pleased to read through this very positive comment. Thank you once again for your greatest recommendation and trustworthy experience that resonate pleasingly. Having those compliments share make it an inspirational source for everyone at the hotel and keep pushing the team to do more and more. Thank you very much again for choosing us, second home in Thailand, and look very much forward to having you back real soon. Cordially, Edward Chen Room Division Manager

Dear Mr. Gordon,Thank you for making a trip at Novotel Phuket Resort and stay with us in creating a fantastic memory with all of us.We genuinely thank you for your feedback following your stay and I am glad to learn that entire staffs were impressed you by their excellent service that make your stay extra special. On behalf of entire team, we will be very pleased to read through this very positive comment. Thank you once again for your greatest recommendation and trustworthy experience that resonate pleasingly. Having those compliments share make it an inspirational source for everyone at the hotel and keep pushing the team to do more and more. Thank you very much again for choosing us, second home in Thailand, and look very much forward to having you back real soon.Cordially,Edward ChenRoom Division Manager

Dear Ursula,Thank you for choosing us for your stay in Novotel Phuket Resort and to take the opportunity in creating amazing Novotel journey with us.If there is something that I always enjoyed reading on a review, it is to see how our guest can immense their feeling into us and enjoy the surroundings and magnificent view at one of best location at Patong.Thank you again for your vote of 5-star rating! and we certainly hope to have the pleasure to welcome you back for a bit sooner this time, your second home in Thailand.Best Regards,Room Division MangerEdward Chen

Dear Mesa,Thank you for sharing your experience with us. We're thrilled to hear that you had a great holiday at our hotel and found it wonderful to know that location is to your liking.Your recommendation means a lot to us, and we appreciate your kind words. Should you plan to return, we'd be honored to welcome you back for another tranquil and enjoyable stay.Regards,Edward ChenRoom Division Manager

Dear Ms. Joleyne,Thank you for making the trip at Novotel Phuket Resort and stay with us in creating a fantastic memory with all of us.We genuinely thank you for your feedback following your stay and I am glad to learn that our heartiest staffs are impressed you by their excellent service that make your stay extra special, on behalf of entire team, we will be very pleased to read through this very positive comment. Thank you once again for your greatest recommendation and trustworthy experience that resonate pleasingly. Having those compliments share make it an inspirational source for everyone at the hotel and keep pushing the team to do more and more. Thank you very much again for choosing us, second home in Thailand, and look very much forward to having you back real soon.Cordially,Edward ChenRoom Division Manager

Dear Ms. Hatsumi,We truly appreciate your 10 star rating! We're delighted to hear that you had an amazing experience during your stay, and you found the staff excellent to provide good service.We look forward to the pleasure of welcoming you back, and we'll strive to make your future visits just as enjoyable as this one!Cordially,Edward ChenRoom Division Manager

Dear Mr. Bounpanhgna,We truly appreciate your 4-star rating! Thank you so much for choosing our establishment and taking the time to share your positive feedback. We're delighted that you had an excellent experience with us, and we hope to continue exceeding your expectations in the future. Your satisfaction is important to us, and we look forward to welcoming you back soon!Warm regards,Edward ChenRoom Division Manager