Dear Xiaolin,Thank you for your positive review. We're thrilled to hear you enjoyed our friendly staff and our convenient location. It's pleasing to know you found our proximity to the beach to be ideal for your stay. We take all our guests' feedback on board in an effort to provide a better experience. We hope you will choose to stay with us again, and we look forward to welcoming you back.Best Regards,The Lunar Patong Management Team

Dear Elijah,We greatly appreciate your feedback and are truly sorry to hear about the challenges you encountered during your stay. We strive to maintain high standards of service and cleanliness, and it seems evident we missed the mark. Despite the difficulties, we're glad to hear you found the room to be quite nice. Our team works hard to deliver a comfortable and enjoyable experience for our guests, and we are glad this aspect of your stay was positive.Once again, we appreciate your review and regret the inconveniences you faced. Despite these experiences, we hope to welcome you back in the future, whereupon we aim to exceed your expectations and show you the level of hospitality we're truly capable of. Thank you once again.Best Regards,The Lunar Patong Management Team

Dear Stav,We appreciate you taking the time to share your feedback. It's disheartening to hear that your stay didn't match your expectations. We are constantly working to improve our facilities and services and we regret that you did not fully experience our commitment to exceptional hospitality. We hope we get the chance to turn your experience around during your next visit.Best Regards,The Lunar Patong Management Team

Dear Michele,Thank you for your positive rating and concise review. We strive to achieve excellence and your positive feedback indicates we're moving in the right direction. If there were any aspects of your stay that could have been enhanced, we would appreciate the opportunity to listen and improve. We look forward to welcoming you back to our hotel and ensuring your next stay scores a perfect rating.Best Regards,The Lunar Patong Management Team

Dear Lana,Thank you for taking the time to share your positive experience with us. We are thrilled that you appreciated our picturesque setting, the beautiful pool and our friendly, attentive staff, all of which we take great pride in. It's also good to know you found our location convenient and our beds comfortable, which we believe are essential for a relaxing stay. We understand your concern regarding the sporadic smell in the room. We greatly value your feedback and will certainly incorporate it into our continuous improvement efforts. Please rest assured we'll do our utmost to ensure a pleasant scent in all areas of our property.Thank you for your recommendation and we're pleased to hear that you found our hotel to be family-friendly and affordable. We look forward to welcoming you and your family again in the future for another enjoyable stay.Best Regards,The Lunar Patong Management Team

Dear Minh,We are thrilled to hear that your experience with us was excellent. We aim to provide top notch hospitality and it's encouraging to know we hit the mark with you. We continually strive for excellence and value feedback like yours, even if it's simply "Excellent". It motivates us to work even harder. We look forward to welcoming you back, ensuring your next visit is as good, if not better than the first.Best Regards,The Lunar Patong Management Team

Dear Miles,Thank you for your fantastic rating and feedback. We're pleased to know that you enjoyed our pool and rooms and that our location was convenient, yet peaceful for you. We always endeavor to ensure our guests have an enjoyable stay at our hotel. We do hope you'll visit us again to enjoy all the amenities our hotel has to offer. Your satisfaction is our top priority, and your recommendations mean a lot to us.Best Regards,The Lunar Patong Management Team

Dear Paige,We're thrilled to hear you enjoyed your time at our resort! It's wonderful to know our clean rooms, relaxing pool, and friendly staff contributed to a positive experience. While we may not be near larger attractions, we're glad you appreciated our location on Patong Beach and vibrant night life. Your feedback is invaluable and we are committed to ensure an even better stay in the future. We look forward to welcoming you back for more relaxation and beachside enjoyment.Best Regards,The Lunar Patong Management Team

Dear Alessio,Thank you for your high rating and feedback. We're thrilled to hear that our staff was able to provide swift assistance and resolve issues efficiently. We are proud of our team's commitment to provide excellent service. Your satisfaction serves as a great motivation for us. We look forward to welcoming you back for another outstanding experience.Best Regards,The Lunar Patong Management Team

Dear mytham,Thank you so much for your wonderful review and generous rating. We're delighted to hear that our management team was able to make your stay enjoyable. The team prides itself on providing a welcoming and memorable experience for our valued guests. Please do not hesitate if there is anything we can do to enhance your next stay. Our aim is to continuously exceed the expectations of our guests. We would be thrilled to welcome you back for another fantastic experience.Best Regards,The Lunar Patong Management Team

Dear John,We sincerely appreciate your kind words and perfect rating! It is heartening to hear our staff's friendliness and helpfulness made your stay comfortable. We're delighted you found our location convenient for exploring Patong. We hope to serve you again on your next visit and strive to make it even better.Best Regards,The Lunar Patong Management Team

Dear GuestThank you for extending your stay with us. I am sure unhappy guests will not do that. As informed earlier, your booking was for Deluxe Room with Mountain View, but you kept insisting that it was for Classic Pool Access room, even while your booking voucher clearly mention Deluxe Room with Mountain View. As a curtesy we offered you free upgrade to Classic Pool Access room. Instead of appreciating us for the gesture you have submitted the bad review for us. Then you have extended your stay by booking Deluxe Room with Mountain View and insisted that you booked Classic Pool Access room, expecting us to free upgrade again. As we do not have availability, we could not do so. It is also unfair to expect the free upgrade and blackmail us with a bad review just because we could not accommodate your request. We work hard to make your stay comfortable and enjoyable and appreciate any genuine feedback to improve us further. Thank you

Lieber Rrustem,vielen Dank für Ihre Bewertung und Ihr Feedback zur Sauberkeit unseres Hotels. Es tut uns leid zu hören, dass wir in diesem Bereich nicht Ihren Erwartungen entsprachen. Ihre Anmerkungen sind uns sehr wichtig und wir werden sie zur Verbesserung unserer Servicequalität nutzen. Wir sind stolz auf unser engagiertes Reinigungsteam, das stets bemüht ist, unseren Gästen eine komfortable Umgebung zu bieten. Wir hoffen, dass Sie uns eine weitere Gelegenheit geben, Ihnen zu zeigen, dass wir uns stets um höchste Sauberkeitsstandards bemühen. Wir freuen uns darauf, Sie in der Zukunft wieder begrüßen zu dürfen.Mit freundlichen Grüßendas Lunar Patong Management Team

Dear Anik,Thank you for taking the time to rate us. We value all feedback, and it's clear from your rating we have areas to improve. We're committed to enhancing our services and amenities to provide a better experience. Remember, our team is always at your service. We hope you'll give us another opportunity to exceed your expectations on your next visit.Best Regards,The Lunar Patong Management Team

Dear mattias,Thank you for taking the time to rate us. We're happy to see that you had a favorable experience. We're committed to providing the best service and continually improving. Any specific feedback would greatly help us achieve this goal. Your satisfaction is our top priority. We look forward to welcoming you back for an even better experience in the future.Best Regards,The Lunar Patong Management Team

Dear Michael,Thank you for your positive rating! We're glad to see you enjoyed your stay overall. However, we realize that there is room for improvement and would appreciate any further feedback you could provide. Your satisfaction is our top priority and we're committed to enhancing our services. We look forward to having you stay with us again in future, promising an even better experience.Best Regards,The Lunar Patong Management Team

Dear KEUN HWA,Thank you for your 5-star rating! We're thrilled you enjoyed your stay, although we're sorry to see you didn't feel inclined to write a review. We value all feedback and always strive for improvement. We hope your excellent rating means you had a great experience and we look forward to exceeding your expectations during your next visit.Best Regards,The Lunar Patong Management Team

Dear RSNI,Thank you for the superb rating! We're thrilled to receive a perfect score from you. Although you didn't leave a detailed review, we truly appreciate your support and trust in us. We strive continuously to provide a memorable experience for all our guests. We're looking forward to welcoming you on your next visit and perhaps then, you'd share more about your stay.Best Regards,The Lunar Patong Management Team