야외 수영장

더 마리나 푸켓 호텔 여행 후기

4 out of 5
더 마리나 푸켓 호텔
240/9 Phangmuang Sai Kor Road, Patong, Phuket

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 708개 이용 후기 중 346개" "
평점 8 - 좋아요. 708개 이용 후기 중 216개" "
평점 6 - 괜찮아요. 708개 이용 후기 중 89개" "
평점 4 - 별로예요. 708개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 708개 이용 후기 중 18개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Muncheol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
루나
5박6일중 2박을한호텔 이었습니다. 직원중 유독 기억에남은 루나.밝은미소로 서비스해준게너무기억에남습니다...
2019년 9월에 2박 숙박함
답변 제공: The Marina Phuket 님, 2019년 9월 14일
Thank you for staying with us, we appreciate your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
괜찮아요
만족스러웠습니다.
2019년 7월에 3박 숙박함
답변 제공: The Marina Phuket Hotel 님, 2019년 8월 6일
We appreciate the feedback very much. Thank you once again for taking the time to write your review. We hope that we would get a chance to make it up to you on your next stay in Phuket.

6/10 - 괜찮아요

SungSoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
방은 넓고 빌라 독채로 정말 좋았으며 서비스가 만족 스러움. 호텔이 언덕에 있어 걸어 다니기 힘들었고, 리조트 밖에 나가기에 교통비가 너무 비싸서 셔틀밖에 이용할 수 없어서 아쉬웠음. 그냥 안에서 쉬기에 좋은 리조트
2019년 6월에 1박 숙박함
답변 제공: The Marina Phuket Hotel 님, 2019년 7월 10일
Thank you for your feedback. Please accept our sincerest apologies for the disappointment your experienced about the noise. We have taken note of the issues you faced and we will evaluate ways to improve. We hope that we would get a chance to make it up to you on your next stay in Phuket.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
다 좋은데~~주변의 소음이 큰 문제 였어요...
방음이 안좋아서 3일 내내 잠을 잘 못자서 여행이 아주 피곤헸어요 ㅠㅠㅠ
2019년 6월에 3박 숙박함
답변 제공: The Marina Phuket 님, 2019년 6월 13일
Thank you for staying with us, we appreciate your feedback.

4/10 - 별로예요

Kim

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
추천안해용
푸켓 어디든 도로쪽방은 밤새 시끄러워서 잠을 못잘듯하다 방안에 슬리퍼도 없고 수건도 헌수건이 대부분이다 수영장빼고는 좋은게 없음
2019년 4월에 3박 숙박함
답변 제공: The Marina phuket 님, 2019년 5월 20일
Dear Kim Thank you for staying with us, we appreciate your feedback.

6/10 - 괜찮아요

Lee

Breakfast is not good.. If there are more Thai food, it is more good.
2018년 12월에 4박 숙박함
답변 제공: The Marina Phuket 님, 2018년 12월 11일
Thank you for staying with us, we appreciate your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 3박 숙박함
답변 제공: The Marina Phuket 님, 2018년 10월 2일
Thank you for staying with us, we appreciate your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
깨끗하고 친절한 곳
전반적으로 만족스런 호텔입니다. 직원들도 친절하고, 루프 탑 수영장도 좋고... 다만 밤에는 외부 소음이 그대로 다 들려 쉽게 잠을 잘 수 없어서 힘들었습니다.
2018년 8월에 1박 숙박함
답변 제공: The Marina Phuket 님, 2018년 9월 6일
Thank you for staying with us, we appreciate your feedback.

10/10 - 훌륭해요

Walid

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was great staff was nice location and views were not so good
2024년 4월에 4박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 5월 17일
Dear Walid,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel excellent and appreciated the friendliness of our staff. Providing exceptional service is our top priority, and it is gratifying to know that our team left a positive impression on you.We sincerely apologize that the location and view did not meet your expectations. Our hotel offers city views. For your next stay, please inform us of your preferences, and we will do our best to allocate a room with the view that you desire.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future.Warm regards,The Marina Phuket Hote

10/10 - 훌륭해요

Jawad

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellet services
2024년 4월에 2박 숙박함
답변 제공: The Marina Phuket team 님, 2024년 5월 12일
Dear Jaward,Thank you so much for your positive feedback! We're thrilled to hear that you were pleased with our services at The Marina Phuket, we always strive to provide our customers with the best possible experience, and we're glad that we were able to meet your expectations.Thank you once again for choosing us! We look forward to serving you again in the future.Warm regards, The Marina Phuket Hotel

4/10 - 별로예요

alan

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Main road right outside the hotel is very noisy all day and all night . Stayed last year and bar staff at pool area were great this time not so good , the cleaner on 4th floor was awesome
2024년 4월에 3박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 5월 11일
Dear Alan,Thank you for your compliments and for sharing your feedback with us. We apologize for the inconvenience caused by the noise from the main road outside the hotel. We will take your suggestions into consideration to improve our services moving forward. We appreciate your kind words about our 4th-floor cleaner and thank you for choosing to stay with us in the past. We hope to have the opportunity to welcome you back in the future. Warm regards, The Marina Phuket Hotel

10/10 - 훌륭해요

christopher 님, Richmond Hill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed here three times now and I love it. I will always come back.
2024년 5월에 1박 숙박함
답변 제공: The Marina Phuket Team 님, 2024년 5월 8일
Dear christopher,Thank you so much for your kind words and for choosing to stay with us once again. We truly appreciate your loyalty and are delighted to hear that you've had a wonderful experience during each of your visits.It's always a pleasure to welcome back familiar faces like yours, and we're thrilled to know that you plan to return in the future. Once again, thank you for your continued support and for making us your preferred choice for accommodation. We look forward to welcoming you back for your fourth visit and many more to come!Warm regards, The Marina Phuket Hotel

6/10 - 괜찮아요

alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They took my vip card off me after 1 drink , reception staff were nice but you need to give my 4th floor cleaner a pay rise she was awesome. The main road is so loud all day all night . 2nd time staying here and most probably the last
2024년 5월에 5박 숙박함
답변 제공: The Marina Phuket Team 님, 2024년 5월 11일
Dear Alan,Thank you for your feedback. We appreciate your kind words about our reception staff and your recognition of our hardworking cleaner on the 4th floor. Your feedback about the noise from the main road is duly noted, and we will explore ways to minimize this disturbance for our guests. We value your loyalty and hope to have the opportunity to welcome you back for a better experience in the future.Warm regards, The Marina Phuket Hotel

10/10 - 훌륭해요

Jawad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good services
2024년 5월에 3박 숙박함
답변 제공: The Marina Phuket team 님, 2024년 5월 12일
Dear Jaward,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our services at The Marina Phuket, we always strive to provide our customers with the best experience, and it’s uplifting to know that we’ve met your expectations.Thank you once again for choosing us. We look forward to serving you in the future!Warm regards, The Marina Phuket Hotel

6/10 - 괜찮아요

Bert

좋아요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: The Marina Phuket team 님, 2024년 5월 3일
Dear Bert,Thank you for taking the time to give score review to us! Thank you once again for choosing The Marina Phuket. We look forward to serving you again soon! Warm regards, The Marina Phuket Hotel

8/10 - 좋아요

Faycel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooftop magnifique, chambre moyenne, un peu loin de la plage
2024년 4월에 10박 숙박함
답변 제공: The Marina Phuket team 님, 2024년 4월 29일
Dear Faycel,Thank you for sharing your feedback with us. We're glad you enjoyed our beautiful rooftop area. We apologize if the room did not meet your expectations, and we appreciate your input. Regarding the distance from the beach, we strive to provide a peaceful retreat while still being accessible to local attractions. We hope you'll consider staying with us again in the future.Warm regards, The Marina Phuket Hotel

8/10 - 좋아요

Chi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always stayed at this hotel Can’t go wrong with this one
2024년 4월에 3박 숙박함
답변 제공: The Marina Phuket team 님, 2024년 4월 15일
Dear Chi, Thank you for being a loyal guest and for your kind words about our hotel. We're delighted to hear that you always have a great experience with us. Your continued support means a lot to us, and we can't wait to welcome you back for another wonderful stay!Warm regards, The Marina Phuket Hotel

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were super friendly and always ready to help
2024년 4월에 8박 숙박함
답변 제공: The Marina Phuket team 님, 2024년 4월 14일
Dear Marcus, Thank you for your kind review! We're delighted that you found our staff to be super friendly and always ready to assist. Providing excellent service is one of our top priorities, and we're glad to hear that our team met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Warm regards, The Marina Phuket Hotel

8/10 - 좋아요

Choetso

2024년 4월에 6박 숙박함
답변 제공: The Marina Phuket team 님, 2024년 4월 28일
Dear Choetso,Thank you for taking the time to give score review to us! Thank you once again for choosing The Marina Phuket. We look forward to serving you again soon! Warm regards, The Marina Phuket Hotel

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, has everything you need. Would only note that traffic can be loud given its next to a busy road.
답변 제공: The Marina Phuket Management 님, 2024년 4월 4일
Dear Mark,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you found our hotel great and that it met all your needs.We apologize for any inconvenience caused by the noise from the busy road nearby. Your feedback is valuable to us, and we will look into ways to minimize this issue for our guests in the future.We hope that despite this, you had an overall enjoyable experience with us and that you will consider staying with us again in the future.Warm regards,The Marina Phuket Management

10/10 - 훌륭해요

Luxemburger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir waren für 9 Nächte im Hotel und wir sind echt begeistert😊. Das Personal ist super lieb 😍. Super Lage und tolles Frühstück.
2024년 3월에 8박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 4월 3일
Dear Luxemburger,Thank you for taking the time to share your experiences. We're thrilled to hear that you found our staff super nice and our location and breakfast offerings to your liking. At The Marina Phuket, we strive to create a welcoming and enjoyable environment for all our guests, and it's uplifting to know we succeeded with your stay.Your kind words serve as a significant encouragement to our staff, motivating us to maintain and elevate the high standards of hospitality we aim to provide. We'll be sure to pass along your praises to our staff.Thank you once again for choosing The Marina Phuket. We look forward to the opportunity of welcoming you back for another memorable experience.Warm regards,The Marina Phuket Management

10/10 - 훌륭해요

christopher 님, Richmond Hill

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time I’ve stayed at this property. It’s in a location that I’m deal alike staff is very friendly and all in all rooms are pretty nice.
2024년 3월에 5박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 29일
Dear Christopher,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our property for the second time and that you find our location ideal. Our team takes great pride in providing friendly and attentive service to all our guests, and we are glad that you experienced this during your stay. Your kind words about our rooms are also much appreciated.We look forward to welcoming you back for another memorable stay whenever your travels bring you to our area.Warm regards,The Marina Phuket Management

2/10 - 너무 별로예요

Naoki

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
綺麗でスタッフの対応もよかった。
2024년 3월에 4박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 4월 13일
Dear Naoki,Thank you for taking the time to share your feedback with us, although we regret to see that your overall experience did not meet your expectations, as indicated by your score.We appreciate your acknowledgment of our cleanliness and friendly staff. Your comments are important to us as they help us identify areas for improvement. We will review your feedback internally to ensure we address any concerns and provide a better experience for future guests.If there's anything specific you would like to discuss or if you have any suggestions on how we can enhance our services, please feel free to reach out to us. We value your input and hope to have the opportunity to make your next stay more enjoyable.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

james

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the roof top pool and the staff here are very welcoming. Rooms are great. Thank you for a lovely stay
답변 제공: The Marina Phuket Management 님, 2024년 3월 18일
Dear James,Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you enjoyed your stay at our hotel and that our rooftop pool and staff made your experience memorable.Your kind words about our rooms are also greatly appreciated – we're glad you found them comfortable and accommodating.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Best Regards,The Marina Phuket Hotel

10/10 - 훌륭해요

Hanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel
2024년 2월에 3박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 18일
Dear Hanna,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel beautiful. It's always a pleasure to know that our guests enjoy their stay and appreciate the ambiance we strive to create.We're continuously committed to providing exceptional experiences, and your positive words truly motivate us to keep up the good work.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Best Regards,The Marina Phuket Hotel

10/10 - 훌륭해요

José

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel food was well prepared and delicious, room very clean and services friendly, cooperative and They were always able to help. Thank very much. We will book again for another holiday.
2024년 3월에 13박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 17일
Dear José,Thank you for choosing our hotel and for sharing your excellent experience with us! We're thrilled to hear that you enjoyed the well-prepared and delicious food, as well as the clean rooms and friendly services provided by our cooperative staff. It's always our goal to ensure that guests feel welcomed and assisted throughout their stay.We appreciate your kind words and are delighted that you had a memorable experience with us. We look forward to welcoming you back for another holiday in the future. Thank you again for your feedback and for considering us for your future bookings!Best Regards,The Marina Phuket Hotel

8/10 - 좋아요

Sean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel in good location at a decent price.
2024년 2월에 2박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 8일
Dear Sean,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location to be convenient. Providing a comfortable experience at a reasonable price is always our goal, and we're delighted that we could meet your expectations.We hope to have the pleasure of welcoming you back to our hotel soon!Best regards,The Marina Phuket Management

8/10 - 좋아요

sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Modern amenities, pretty decent breakfast. Very noisy.
2024년 2월에 4박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 5일
Dear sharon,Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your review and are pleased to hear that you found our location convenient, enjoyed our modern amenities, and found the breakfast to your liking.We sincerely apologize for the noise disturbances you experienced during your stay. Providing a peaceful and comfortable environment for our guests is a top priority for us, and we regret that we fell short of your expectations in this regard. Your satisfaction is very important to us, and we hope that you will consider staying with us again so we can provide you with a much-improved experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon.Best regards,The Marina Phuket Management

6/10 - 괜찮아요

Sharon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dated, Shower over bath - water leaked out. Rooms were very dark
2024년 2월에 4박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 2일
Dear Sharon,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We understand your concerns regarding the dated appearance of our rooms, the shower over bath configuration, and the issues with water leakage. Your comments have been duly noted, and we will take immediate steps to address these issues to ensure a more comfortable and enjoyable experience for our guests in the future.Additionally, we apologize if the rooms appeared dark during your stay. We will review the lighting situation to ensure that our guests have a well-lit and inviting environment during their stay.Your feedback is incredibly valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

Oualid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Séjours fantastiques le seul hic il n ya pas de doubles vitrage et notre chambre donnais côté rue trop bruyant le va et vien des moto et voitures. Meme en etant au 5 étage Dommage
2024년 2월에 6박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 27일
Dear Oualid,Thank you for sharing your feedback with us regarding your recent stay at The Marina Phuket. We sincerely apologize for any inconvenience caused by street noise, particularly from motorcycles and cars.We understand the importance of a peaceful environment for our guests and regret that the noise disrupted your stay, especially since your room was on the 5th floor. While our rooms are not yet equipped with double glazing, we are continuously seeking ways to enhance the guest experience.Should you encounter such noise issues during your stay in the future, please do not hesitate to inform us so that we can promptly address the situation by arranging a move to a quieter room.If your travels bring you back to The Marina Phuket, we would be delighted to provide you with a more tranquil stay. Once again, thank you for choosing to stay with us. We look forward to the opportunity to welcome you back soon.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

yasmina nadia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superbe hôtel belles prestations très bien placé 15 min à pied de Bangla Road et de Patong Beach je recommande vivement!
2024년 2월에 9박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 22일
Dear Yasmina,Thank you so much for your glowing review! We're thrilled to hear that you had a superb experience at our hotel and that you found our services to be great. It's wonderful to know that our location, just a 15-minute walk from both Bangla Road and Patong Beach, was convenient for you.Your recommendation means a lot to us, and we're truly grateful for your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 22일
Dear David,Thank you for taking the time to rate your review and response.We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Warm regards,The Marina Phuket Management Team

6/10 - 괜찮아요

Susanne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Uneven service, at times bad English, ok breakfast... no real cleaning, just bed making...
2024년 2월에 13박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 19일
Dear SusanneThank you for taking the time to share your thoughts with us. We truly appreciate your insights as they help us improve our services.We apologize for the inconvenience you experienced during your stay. Please be assured that we take your feedback seriously and will resolve any issues you raise with our team. We are committed to providing excellent service to all our guests. And we are sorry if we missed your expectations in any way.For your concern about cleanliness We want to ensure that we meet strict standards. And we are committed to maintaining a clean and comfortable environment for our guests. We will investigate this matter further to ensure our cleaning procedures are carried out correctly.We also listen to your feedback on our staff's language abilities. We understand the importance of effective communication. And we will provide additional training to ensure that every member of our team is able to help our guests in a professional manner.We appreciate your feedback once again and hope to have the opportunity to welcome you back in the future and provide you with the excellent service you deserve.Best regards,The Marina Phuket

10/10 - 훌륭해요

Hicham

2024년 1월에 15박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 18일
Dear Hicham,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

Abdoulaye drame

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 10박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 18일
Dear Abdoulaye,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

Robert 님, Bristol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast excellent, hotel clean and modern staff brilliant.
2024년 2월에 13박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 16일
Dear Robert,Thank you very much for taking the time to share your experience with us. We greatly appreciate your kind words regarding our breakfast, cleanliness, modern amenities, and the exceptional service provided by our staff.At The Marina Phuket, we strive to ensure that each guest has a memorable and enjoyable stay, Your feedback motivates us to maintain our high standards and continually improve our services.We're delighted that you found our breakfast offerings excellent and enjoyed the clean and modern environment of our hotel. Our team takes great pride in providing top-notch service, and we're thrilled to hear that they made a positive impression on you.Once again, thank you for choosing The Marina Phuket. We appreciate your patronage and hope to have the pleasure of serving you again soon.Best regards,The Marina Phuket Management

8/10 - 좋아요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice pool.
2024년 2월에 3박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 16일
Dear Randy,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our pool during your recent visit. Creating a relaxing and enjoyable environment for our guests is always our top priority, and it's wonderful to know that you had a positive experience.Once again, thank you for your feedback. We look forward to welcoming you back soon!Best regards,The Marina Phuket Management

10/10 - 훌륭해요

KARIM

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 15박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 15일
Dear KARIM,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 15일
Dear Scott,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

Priscilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 15일
Dear Priscilla,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

Xavier

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely loved the cleanliness and modern look of the lobby. Room was cozy and always being cleaned. 5/5 stay. The only thing is that it is noisy during party nights near the street.
2024년 2월에 6박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 12일
Dear Xavier,Thank you so much for your kind words and for choosing to stay with us! We are thrilled to hear that you absolutely loved the cleanliness and modern look of our lobby, as well as the cozy atmosphere of your room. It's fantastic to know that you had a 5/5 stay overall!We sincerely apologize for any inconvenience caused by noise disturbances during party nights near the street. We understand the importance of a peaceful night's sleep and will look into ways to minimize this issue in the future.Your satisfaction is our top priority, and we truly appreciate your valuable feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

MIKE

2024년 2월에 4박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 22일
Dear Mike,Thank you for taking the time to rate your review and response.We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit PhuketWarm regards,The Marina Phuket Management Team

10/10 - 훌륭해요

Garys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 9일
Dear Garys,Thank you for your time for giving us the review score. We would like to thank you very much for had chosen to stayed at The Marina Phuket. We look forward to seeing you again the next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

BRIANSKAIA

2024년 1월에 9박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 22일
Dear Brianskaia,Thank you for taking the time to rate your review and response.We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Warm regards,The Marina Phuket Management Team

10/10 - 훌륭해요

Willie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, excellent service, and very accommodating
2024년 2월에 2박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 6일
Dear Willie,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your experience at our The Marina Phuket and that our service met your expectations.Your kind words about our great location, excellent service, and accommodating staff mean a lot to us. We strive to create a memorable and enjoyable environment for our customers, and it's incredibly rewarding to know that we succeeded in making your visit special.We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.Once again, thank you for choosing us, and we look forward to serving you again soon!Best regards,The Marina Phuket Management

2/10 - 너무 별로예요

Mariusz

별로예요: 객실의 편안함
2024년 1월에 6박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 3월 12일
Dear Mariusz,Thank you for sharing your feedback with us. We were disheartened to learn about the low rating you've given us following your recent stay. Please accept our sincere apologies for any shortcomings that may have impacted your experience.We truly value your input We kindly ask for another chance to address the issues you encountered. Your satisfaction is our utmost priority, and we are committed to ensuring a more positive experience for you in the future.We hope to have the opportunity to welcome you back and provide you with the excellent service we strive for. Please feel free to reach out to us directly if there is anything specific, we can do to improve your next visit.Best Regards,The Marina Phuket Management

4/10 - 별로예요

Pasi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not too bad
Way too much noice from the main road- balcony door has zero sound proof, nonstop ambulances, motorbikes etc, small balcony which was dirty. wifi was bad on my room worked only in 30cm area. Television was big but all channels were so bad quality that cannot watch.. Killed few cockroach ” small ones” there was pestiside control/ poisoning on one day I did choose this hotel because of rooftop pool and gym, gym had minimal equipment, so that was waste. Good things - staf was nice - roof pool was nice, although some sunbeds were broken Prices went up from 2,5k bht to 7500 bht, definetly not worth of more than 3k
2024년 1월에 12박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 2월 9일
Dear Pasi,We would like to sincerely apologize for the disappointment you experienced during your recent stay with us. Your opinions are extremely valuable. And we sincerely regret that we were unable to meet your expectations.We are very sorry that you were disturbed by the noise from the main road and that the balcony doors were not soundproof enough. Ensuring guests' comfort and tranquility is a top priority. We apologize for any inconvenience caused by the noise disturbance.We also apologize for the issue with the cleanliness of the balcony and the poor Wi-Fi connection in your room. We have informed the housekeeper about cleanliness and we will not let this kind of thing happen again in the future.We also take your concerns regarding television channels and cockroaches very seriously. We will resolve these issues promptly to ensure a more comfortable and satisfying experience for our guests in the future.About the rooftop pool and gym We apologize for the disappointment you experienced with the limited equipment available at the gym. We will review our facilities to ensure they meet our guests' expectations. We understand your concern about rising prices. Because it is high season. Prices may be higher than normal. We hope you understand.We apologize once again for the inconvenience caused during your stay. We hope you will consider giving us another chance to provide you with an even more enjoyable experience in the future.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

Ramzi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WOW what a hotel
To Describe this hotel with One word, WOW. Very very good hotel with very good cleaning and all of the member staff was very good, i felt like a king when i stayed there for two weeks, i surely gonna come back and live in the Marina Phuket hotel
2024년 1월에 14박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 1월 31일
Dear Ramzi,Wow! We're absolutely thrilled to receive such positive feedback from you. It warms our hearts to know that you had a good experience at our hotel and felt like a king during your two-week stay. Providing exceptional service and making our guests feel special is always our goal, and we're delighted that we could achieve that for you.We appreciate your kind words, and we can't wait to welcome you back for another fantastic stay. Thank you for choosing The Marina Phuket Hotel, and we look forward to hosting you again in the future!Best regards,The Marina Phuket Management

8/10 - 좋아요

Raine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 6박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 1월 19일
Dear Raine,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 - 훌륭해요

Amadou Telly 님, BERLIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: The Marina Phuket Management 님, 2024년 1월 18일
Dear Amadou,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management