실내 수영장, 야외 수영장, 일광욕 의자

젠세아나 리조트 & 스파 여행 후기

4.5 out of 5
젠세아나 리조트 & 스파
147 Prabaramee Road, Patong Beach, Kathu, Patong, Phuket

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 212개 이용 후기 중 121개" "
평점 8 - 좋아요. 212개 이용 후기 중 52개" "
평점 6 - 괜찮아요. 212개 이용 후기 중 17개" "
평점 4 - 별로예요. 212개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 212개 이용 후기 중 8개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

heon-su

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행
가족여행으로 선택한 숙소 조용하고 여행후 휴식하기에 좋았습니다. 직원들또한 매우 친절하였고 시설도 깨끗해서 추천드립니다
2020년 1월에 3박 숙박함
답변 제공: Ann/Ecom 님, 2020년 1월 27일
반갑습니다. 언제나 반갑습니다.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
신축건물이라서 전반적인 시설은 매우 깨끗하고 좋았으나 , 너무 외곽지역이라 렌트하는게 아니라면 교통비를 생각하셔야 합니다. 참고로 호텔 주변은 편의점 말고 식당같은건 몇개 없습니다 . 빠통비치까지 걸어갈수 있는거리는 아니라서 택시를 타야하는데 , 보통 300~400 바트 부릅니다. 그랩도 비슷한 가격이고요 호텔에만 있을거면 관계없지만 시내로 한번이라도 나갈 계획이고 , 택시를 이용할 계획이라면 이 호텔의 위치는 신중하게 고려 하셔야 합니다
2019년 7월에 1박 숙박함
답변 제공: Nadia 님, 2019년 8월 5일
Dear value guest Warm greetings from Warm greetings from Zenseana Resort & Spa, A Serenity Beyond. First of all, we would like to thank you for choosing to stay with us. We very much appreciate to get your feedback and comment to share here with both in positive and negative. For all you’re commented we kept and shared in our team to improve to the better services in the future. On behalf of the team I wish you the very best in your future endeavors and we hope to be able to welcome you back again in the future. Best regards, Hotel management

10/10 - 훌륭해요

Doane Abapo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, the staff and the actually property were very good. Breakfast was delicious with a variety of options. The room was deliciously cold and very refreshing to come back to after a long hot day~ the pool could’ve been open later for those later night swims.
2024년 5월에 4박 숙박함
답변 제공: Operations Manager 님, 2024년 5월 13일
Dear Doane Abapo,We're delighted to know that the service and quality of our property met your expectations. Our team is committed to ensuring a comfortable and enjoyable stay for all our guests.We thank you again for giving our team a good score! Constructive comments like yours are keeping us very motivated, it is greatly appreciated. We look forward to welcoming you again to Zenseana Phuket, your second home in Thailand again.

10/10 - 훌륭해요

Jasmin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice safe and clean
2024년 4월에 4박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 26일
Dear Jasmin,Thank you for taking the time to share your experience during your recent stay with us. We appreciate your feedback as it helps us improve our services and facilities for our guests.Thank you once again for your valuable feedback and we hope to have the pleasure of welcoming you back to Zenseana Resort and Spa in the future and providing you with an even better experience.

4/10 - 별로예요

Denise

좋아요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Zenseana Resort and Spa Team. 님, 2024년 5월 21일
Dear Denise Kötter, We are sorry for the inconvenience. Thank you for giving us feedback. We are considering it to improve on our services.Kind regards,

10/10 - 훌륭해요

Shinobu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful.
2024년 4월에 3박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 23일
Dear Shinobu,Your feedback holds immense value to us, and I am truly grateful for your insights. Your recognition of their efforts is deeply heartening, and I will be sure to pass on your kind words to all the staff member.Ensuring that your experience with us is nothing short of memorable is our utmost priority, and it's a joy to know that we were able to reach our goal.

10/10 - 훌륭해요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very much enjoyed my stay at Zenseana. Nice location close to the beach. Good breakfast and rooftop pool. The better part of the beach at this end of Patong beach in my opinion. Friendly staff. Thank you to my friend Dul at the front baggage area for your kind friendliness. i would definitely recommend but i hope you dont like watching tv much. no signal most of the time. I gave up asking why so i just watched online stuff from my ipad. if you like a nothing fancy restaurant and bar on the beach check out no name bar and restaurant perched on the rocks on the beach 10 minutes from the hotel. Good food cheap beer amazing sunsets.
2024년 4월에 15박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 23일
Dear Arthur,Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a fantastic experience during your stay.We're equally delighted that you enjoyed the Good breakfast and rooftop pool, which has been a hot spot from all our guests. Your kind words motivate us to continue providing the best possible service and dining experiences for our guests. We genuinely appreciate your support and hope to welcome you back to Zenseana Resort and Spa in the near future.

10/10 - 훌륭해요

Rainer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Komme wieder
2024년 4월에 6박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 30일
Dear Rainer,Thank you for taking the time to share your experience during your recent stay with us. We take pride in providing excellent customer service and we are thrilled to hear that it was reflected in your stay.Thank you once again for your valuable feedback and we hope to have the pleasure of welcoming you back to Zenseana Resort and Spa in the future and providing you with an even better experience.

10/10 - 훌륭해요

mojgan

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff , clean and amazing shower
2024년 3월에 6박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 6일
Dear mojgan,We are absolutely thrilled to receive your glowing review following your recent stay at our resort. Your kind words about our staff, the cleanliness and the facilities Jame and the delightful, wonderful times experiences truly warm our hearts.We truly appreciate your kind words and are immensely grateful for your recognition of various facets of our resort. It was a pleasure serving you, and we eagerly look forward to welcoming you back for another experience at your second home in Thailand very soon.

8/10 - 좋아요

kurt 님, hard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles gut, aber 3 Tage war der Lift defekt, leider ist das Hotel sehr hellhörig, man bekommt jeden Schritt mit den die Nachbarn auf dem Flur machen oder wenn sie sprechen
2024년 3월에 21박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 6일
Dear kurt,Thanks you once again for voice your concerns following the stay at Zenseana Resort and Spa.Regarding to the elevator was under yearly maintenance, the hotel did not close all of them during the pass 3 days as part of our ongoing to improve our services and offerings.Once again, we apologize for any inconvenience caused.Thank you for a good score! we look forward to welcoming you back for another amazing stay in the future! If you have any more feedback or suggestions, please don't hesitate to share them with us.

8/10 - 좋아요

Lennart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 23일
Dear Lennart,Warmest greetings from Zenseana Resort and Spa.As our valued guest, thank you again for your score and we look forward very much to welcoming you again to Zenseana Resort and Spa , your second home in Thailand again.

8/10 - 좋아요

Sean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the rooftop pool with happy hour.
2024년 2월에 3박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 6일
Dear Sean,Thank you for choosing us for your stay, and we're thrilled to hear that you had a wonderful experience.Thank you very much for your recognition. A good drink a day, keep a great memory ever.We are looking forward to welcoming you back again soon, your second home in Thailand.

2/10 - 너무 별로예요

IMELDA 님, elk grove

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
our bathroom shower leaks it flooded to the floor after use . i make a report they just ignore me .worse experienced ever ! to a VIP experience its not true its a waste if money
2024년 2월에 3박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 6일
Dear IMELDA ,Thank you for taking the time to share your feelings with us following the stay.We are truly sorry our current bathroom was not what you had anticipated. The fact that the designed was build since the beginning, but it is important to let you know we hear you. We have ongoing preventive maintenance project on a rotation basis during the low season to implement the bathroom and all of the establishment.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.

6/10 - 괜찮아요

Abdul khaliq

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Narong W. 님, 2024년 2월 19일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel nice breakfast and good gym 20 min walk away from the Main Streets of Pa tong but not a£100plus a night hotel
2023년 12월에 6박 숙박함
답변 제공: Narong W. 님, 2024년 2월 19일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 - 훌륭해요

KimCuc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the happy & friedly staffs. The zenseana hotel is beautiful and clean. It's near the beach and restaurant. Also, the laundromats are a lot. The only thing I don't like is the humidity on the hall way
2024년 2월에 3박 숙박함
답변 제공: Narong W. 님, 2024년 2월 19일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

6/10 - 괜찮아요

Tahara

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Probably would not stay here again
It was a good enough hotel. Close to the beach and close to the nightlife nearby. Not much English spoken by staff so that was a challenge but not a deal breaker. Room was small with an awkward bathroom.
2024년 2월에 5박 숙박함
답변 제공: Narong W. 님, 2024년 2월 19일
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel and we hope that in time, we can be of service to you again in the future.

6/10 - 괜찮아요

Jack

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing, super friendly and helpful. Buffet was really good. Rooms are clean and updated. Gym was perfect. Only thing we want to warn ppl is that we were waken up at 5am every morning due to a Mosque chanting over a very loud speaker right by the hotel. We had ear plugs in and we can still get waken up by it.
답변 제공: Operations Manager 님, 2024년 2월 10일
Dear Jack,Thank you for taking the time to share your delightful experience at Zenseana resort and Spa.It's our pleasure to have had the opportunity to host you, and we appreciate your kind supported.We have fully aware of the loud speaker from the Mosque concerns and trying to find alternative options to fortify by times being.We look forward to welcoming you back for another wonderful experience whenever your travels bring you to Phuket.

10/10 - 훌륭해요

Sandeep

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is in perfect location. Close to beach and close to all the good places to eat. Further away from bangla road to not hear loud noises. Staffs are really friendly and always smiling. Highly recommend to anyone
2024년 1월에 10박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 10일
Dear Sandeep,We value the time you took to tell us about your experience at Zenseana Resort and Spa.Highly appreciated your feedback regarding the performance of the staff, extremely grateful to hear that we made your stay extra special and exclusively pampered in a manner way. Thanks for your vote of confidence to overall hotel experience, facilities and location where is always been a plus to overlook Andaman.We can't wait to welcome you back in the near future. Your kind words motivate us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!

10/10 - 훌륭해요

Bariha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 1월에 5박 숙박함
답변 제공: Narong W. 님, 2024년 2월 19일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 8박 숙박함
답변 제공: Narong W. 님, 2024년 2월 19일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 - 훌륭해요

Gemma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel
Location is amazing, pool and facilities also great. If new to Phuket and Thailand, this is such a great place to stay - close to everything and staff can’t do enough for you. It was actually my birthday when I stayed, and I was given a birthday cake which was the loveliest gesture. Would happily stay here again!
2024년 1월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 1월 17일
Dear Gemma,Thank you for sharing your recent holiday experience with us. We're thrilled that you had a pleasant stay in Zenseana Resort and Spa.We strive to provide our guests with an unforgettable stay, of course your Birthday was part of our plan and we're thrilled to hear that your time with us was enjoyable. Thank you for recommending us and we look forward to welcoming you back for another amazing stay in the future! If you have any more feedback or suggestions, please don't hesitate to share them with us.

10/10 - 훌륭해요

christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tolles, sauber Hotel Sehr nettes Personal Gute Auswahl beim Frühstück Gerne wieder
2023년 12월에 12박 숙박함
답변 제공: Operations Manager 님, 2024년 1월 17일
Dear christian,Thank you so much for taking the time to share your fantastic experience at our hotel! We're thrilled to hear that you found your stay to be more pleasant.It's heartening to hear that your overall experience resonated with you and that all the positive aspects meet up your satisfaction.Thank you for sharing your experience with us. Should you plan another visit, please feel free to contact us in advance to ensure a seamless and enjoyable stay once again.

10/10 - 훌륭해요

Mohammad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Operations Manager 님, 2024년 1월 24일
Dear Mohammad,We thank you again for giving our team a good score! it is greatly appreciated. Should you plan another visit, please feel free to contact us in advance to ensure a seamless and enjoyable stay once again.

8/10 - 좋아요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crazy patong
Good location with good size pool on the roof. Its close to the nicer end of the beach. Plenty of food options near by and close to all the night life.
2023년 12월에 5박 숙박함
답변 제공: Operations Manager 님, 2024년 1월 17일
Dear Leslie,Thank you for making the amazing trip at Zenseana Resort and Spa and stay with us in creating a moment with us.Your kind words motivate us to continue providing the best possible service and dining experiences for our guests. We genuinely appreciate your support and hope to welcome you back to Zenseana Resort and Spa in the near future.

4/10 - 별로예요

Naira

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Für Thailand ganz okay ,
2023년 12월에 7박 숙박함
답변 제공: Operations Manager 님, 2024년 1월 19일
Dear Naira,We value the time you took to tell us about your experience at Zenseana Resort and Spa.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.

8/10 - 좋아요

Hitoshi 님, moriyama

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
部屋がきれいに清掃されていて感じが良かった。深夜のチェックインで少しおなかがすいていたところにウエルカムフルーツがあり嬉しかった。朝食もメニューが豊富でどれも美味しかった。バスルームの床が濡れてしまうことが残念でしたがスタッフの対応は良かったです。
2023년 12월에 3박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 10일
Dear Hitoshi,Thank you for choosing Zenseana Resort and Spa for your stay, and we're thrilled to hear that you had a wonderful experience.We're delighted to know that the service and quality of cleanliness met your expectations. Our team is committed to ensuring a comfortable and enjoyable stay for all our guests.We're also pleased that we were able to accommodate your seamlessly travel arrangement by our heartiest who passionately provide suitable options. We continuously strive to meet our guests' needs and are glad that you found our place to be more manageable in a professional way.Thank you for sharing your experience with us. Should you plan another visit, please feel free to contact us in advance to ensure a seamless and enjoyable stay once again.

8/10 - 좋아요

Michael

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nil
2023년 12월에 9박 숙박함
답변 제공: Narong W. 님, 2024년 2월 19일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

4/10 - 별로예요

Pankaj

좋아요: 객실의 편안함
별로예요: 청결 상태
Wen i came in may,it was fantastic, this time round my room wasn't like it was in may,wen i went with family, got lots off mosquitoes bites, room was pretty dusty, wen cleaning was done,
2023년 12월에 11박 숙박함
답변 제공: Operations Manager 님, 2024년 1월 17일
Dear Pankaj,Thank you for taking the time to share your feelings with us after your last stay. Reading your review, it seems that we have let you down and we sincerely apologize for that.You have some great constructive feedback and just wish we were discussing in person, but it is important to let you know we hear you. Rest assured that those points are well noted and were already part of our action plan to improve the room cleanliness which is very crucial to us.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent, a solid 10 and 5*
It was absolutely amazing. Love the room, breakfast buffet, 5 minute walk to the beach, they also provide towels, the pool was great and long enough for lap swimming, the view of the town and the beach on the rooftop is stunning. Staff has great customer service and speaks English, which is a big plus. They provide big pump containers of soap, shampoo, conditioner, shower gel and lotion and love the shower heads. Overall Zenseana is an excellent hotel and highly recommended for a stay in Phuket. It lives up to the hype and high rating of a hotel.
Pool
Sunset view from the pool deck.
Welcome complimentary fruit tray.
View from the rooftop.
2023년 12월에 3박 숙박함
답변 제공: Operations Manager 님, 2024년 1월 16일
Dear Theresa,Thank you for taking the time to share your recent experience at the Zenseana Resort and Spa.We are delighted to hear that you enjoyed your stay with us, again thank you so much for recognizing our service team members efforts, it is greatly appreciated.I could not agree you anymore about all this positive you were mesmerized by itself itself and carries on toward the staffs, It is always a pleasure to read reviews like this and makes us proud to lead the team, as I know the team has worked extremely hard to create such resort feel. It appears in your case we were just what you were looking for and there are certainly harder concerns than to work off what to drink and eat.As our valued guest, thank you again for your detailed feedback and we look forward very much to welcoming you again to Zenseana Resort and Spa, your second home in Thailand again.

4/10 - 별로예요

Carley

2023년 12월에 3박 숙박함
답변 제공: Narong W. 님, 2024년 2월 19일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 - 훌륭해요

Tomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 12박 숙박함
답변 제공: Operations Manager 님, 2023년 12월 25일
Dear Tomas,We thank you again for giving our team a good score! it is greatly appreciated. Should you plan another visit, please feel free to contact us in advance to ensure a seamless and enjoyable stay once again.

8/10 - 좋아요

Milkeya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was pretty good.
2023년 11월에 3박 숙박함
답변 제공: Operations Manager 님, 2023년 12월 11일
Dear Milkeya,We express our gratitude for sharing your recent experience at Zenseana Resort and Spa with us. The choice to stay with us for your Phuket holiday means a lot to us.It's heartening to hear that your overall experience resonated with you and that all the positive aspects meet up your satisfaction.Your positive impression reaffirms our commitment to delivering memorable stays. With great anticipation, we look forward to your return to Zenseana Resort and Spa, your favorite retreat in Thailand.

10/10 - 훌륭해요

Chantal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Je recommande sans hésiter
Très belle accueil à l'arrivée. Personnel souriant et disponible. Chambre propre et confortanle. Piscine agréable. Bellenactivote organiser pournle Loy Kratong. A 5 minutes à pied de la plage et plusieurs resto.
2023년 11월에 5박 숙박함
답변 제공: Operations Manager 님, 2023년 12월 6일
Dear Chantal,Thank you for taking the time to share your recent experience at the Zenseana Resort and Spa with us.Thank you so much for selecting us for your desired vacation in Phuket, we are delighted to hear that you had a great time enjoying our Loy Krathong together.I trust you liked our Loy Krathong activities with our team who perform for everyone’s enjoyment.Thank you for mentioning our team members’ efforts, that make your stay an enjoyable one, your recommendation is very much appreciated and motivates us to do even better.We look forward to welcoming you again to Zenseana Resort and Spa, your second home in Thailand very soon.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Operations Manager 님, 2024년 1월 24일
Dear William,We thank you again for giving our team a good score! it is greatly appreciated. Should you plan another visit, please feel free to contact us in advance to ensure a seamless and enjoyable stay once again.

8/10 - 좋아요

nicholas francis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was good the aircon was very noise and the balcony is to small for 2 people. Staff were teovely and helpful. Long way from bangla road
2023년 11월에 14박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 29일
Dear nicholas francis,First of all, we are happy to learn that you enjoyed our room with a good scenery and helpful staff.It is indeed saddening to hear that the certain standards did not meet your expectations. In regards of noisy aircon and small balcony. we will ensure they are shared with our Engineering team as part of our ongoing effort to improve our services and offerings.My team and I still hope that you took away some fond memories of your stay with us. It would be a true honor to have you again here at Zenseana Resort and Spa on your next return!

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is very quiet although the hotel is on a main road. Good size of room and clean. Matress is very comfortable. People who were staying there were also decent.
2023년 11월에 9박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 28일
Dear Alex,Thank you for sharing your recent holiday experience with us. We're thrilled that you had a pleasant stay in Zenseana Resort and Spa.We're delighted to know that the service and quality of our facilities met your expectations. Our team is committed to ensuring a comfortable and enjoyable stay for all our guests.Thanks for your vote of confidence to overall hotel experience, facilities and location where is always been a plus to overlook Andaman Sea.We can't wait to welcome you back in the near future. Your kind words motivate us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!With our warmest regards,

8/10 - 좋아요

Zishan

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location in the Patong Area near the beach, dining, and lots of shopping! Good hotel with breakfast buffet
2023년 11월에 6박 숙박함
답변 제공: Narong W. 님, 2023년 11월 24일
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sauberes Hotel. Neuwertig, top Personal. Liegt in einem Araber-Viertel - sehr laute Moschee Abends und am frühen Morgen.
2023년 11월에 6박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 18일
Dear Patrick, It is fantastic to see that your stay was a relax and stress free as it is exactly what we aim for.Regarding the Mosque we couldn't avoid that because we are surrounding by Muslim community, However, we provide an earplug to get your 8 hours in and get most out of your sleep. We thank you again for giving our team a good score! Constructive comments like yours are keeping us very motivated, it is greatly appreciated.We look forward to welcoming you next year to Zenseana Resort and Spa, your second home in Thailand.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I chose this property because it was a VIP property. I received no upgrade and had to argue over late checkout. Expedia needs to change their website and remove VIP if it is not available. This is a bait and switch. I’m trying it again in Bangkok. I hope I have a better outcome or may need to look at another app.
2023년 11월에 3박 숙박함
답변 제공: Narong W. 님, 2023년 11월 16일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 - 훌륭해요

Sahika

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is amazing and beyond expectations. Just know that it's on a very busy street in Patong. Once outside the hotel, it can be loud with traffic. But the hotel itself was fantastic!!
2023년 11월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 8일
Dear Sahika,Thank you for making great review on Zenseana Resort and Spa.I could not agree you anymore about all this positive you were mesmerized by Zenseana itself.We appreciate your valuable feedback as they help us continue to strive to upkeep our standards.Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel Zenseana Resort and Spa, your second home in Thailand.

10/10 - 훌륭해요

Anca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was so lovely and professional. I’ve loved everythig, all staff from reception, cleaning, pool to the lady helping organising and booking the trips to different attractions. A short walk to the beach, so very good price for location. I will definitely go back again, we’ve had a wonderful time.
2023년 10월에 8박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 6일
Dear Anca, Thank you so much for taking the time to share your fantastic experience at our hotel! We're thrilled to hear that you found your stay to be more pleasant.It warms our hearts to know that you enjoyed our perfect location, the most important is staff, our team takes great pride in providing exceptional service, and we're delighted that you found them extremely friendly and helpful.Your desire to return is appreciated as well as the acknowledgement for the service and memorable experience. We thank you again for giving our team a good score! Constructive comments like yours are keeping us very motivated, it is greatly appreciated. We look forward to welcoming you again to Zenseana Resort and Spa , your second home in Thailand again.

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my stay at this hotel. I recommend it to everyone!
2023년 10월에 3박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 25일
Dear Vincent,We sincerely thank you for your recent stay at Zenseana Resort and Spa and sharing your valuable feedback with us.Above all, we are happy to read that you enjoyed our resort that matter to us. Your desire to recommend it to everyone is appreciated as well as the acknowledgement for the service and memorable experience. We thank you again for giving our team a good score! Constructive comments like yours are keeping us very motivated, it is greatly appreciated.As our valued guest, thank you again for your detailed feedback and we look forward very much to welcoming you again to Zenseana , your second home in Thailand again.

10/10 - 훌륭해요

Nikita

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 9박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 20일
Dear Nikita,Thank you for making great score on Zenseana Resort and Spa,We will be very pleased to read your very positive comment next time.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.Sincerely,Jariya K.Operations Manager

2/10 - 너무 별로예요

Daniel

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was too hot Air conditioner in the room was so poor The switch for the A/C was hanging off the wall Room also no view and bed too hard
2023년 10월에 3박 숙박함
답변 제공: Narong W. 님, 2023년 10월 10일
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel and we hope that in time, we can be of service to you again in the future.

6/10 - 괜찮아요

Goran

2023년 10월에 1박 숙박함
답변 제공: Narong W. 님, 2023년 11월 1일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 - 좋아요

Allan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were really helpful and cleanliness of hotel was very good.
2023년 9월에 15박 숙박함
답변 제공: Bee 님, 2023년 9월 30일
Dear Valued Guests,Thank you very much for staying with us and for having posted a review.We are pleased to see that you had enjoyed stay experience at our resort. Thank you for your kind words to our staffs as well as for the "Excellent” overall score which is always a delight to our team. When your travel plans bring you back to Phuket, please do feel free to contact us directly. We will be pleased to assist with any arrangements. Thank you again. We all look forward to having the pleasure of welcoming you back to ZENSEANA Resort & Spa

8/10 - 좋아요

Igal

2023년 8월에 2박 숙박함
답변 제공: Narong W. 님, 2023년 8월 25일
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

2/10 - 너무 별로예요

Omid

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth it at all !
The property was not clean at all , there were cockroaches in the room. tv and phone were not working. We checked out after 10 min , look else were
2023년 7월에 3박 숙박함
답변 제공: Narong W. 님, 2023년 9월 8일
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel and we hope that in time, we can be of service to you again in the future.

8/10 - 좋아요

Maricris 님, Colorado spring

단체 여행
좋아요: 청결 상태
It is very busy and a lot of foreigner. Very close to all and walking distance to the beach and clubbing area. The place have decent gym and swimming pool and rooftop area where you can reserved to have a party.
2023년 7월에 4박 숙박함
답변 제공: Narong W. 님, 2023년 7월 10일
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.