“Our room was comfortable and clean. Location was ideal, short drive to everything, and amenities worked well. However, the customer service was very bad. They changed our reservation and showed poor accountability. Lacked communication, with us and each other, throughout our entire stay. Every employee we talked to told us something different, and we had to contact them every time they said they’d reach out first. Front desk was very unhelpful when resolving the issues, but Expedia customer...
“Our room was comfortable and clean. Location was ideal, short drive to everything, and amenities worked well. However, the customer service was very bad. They changed our reservation and showed poor accountability. Lacked communication, with us and each other, throughout our entire stay. Every employee we talked to told us something different, and we had to contact them every time they said they’d reach out first. Front desk was very unhelpful when resolving the issues, but Expedia customer...
Brianna