“This was one of the worst hotel experiences I’ve ever had. We were finally able to check in at 4:30 p.m., with no apology or acknowledgment of the delay. We also did not receive the two-story room we had requested.
For nearly $500 a night, the room was incredibly disappointing—run-down, outdated, and honestly depressing. We were so unhappy with the accommodations that we didn’t even want to stay the night. When we asked for a refund, the property refused, and the manager was extremely rude and...
“This was one of the worst hotel experiences I’ve ever had. We were finally able to check in at 4:30 p.m., with no apology or acknowledgment of the delay. We also did not receive the two-story room we had requested.
For nearly $500 a night, the room was incredibly disappointing—run-down, outdated, and honestly depressing. We were so unhappy with the accommodations that we didn’t even want to stay the night. When we asked for a refund, the property refused, and the manager was extremely rude and...
Inbal