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THE Pensacola Grand Hotel

2.5 star property
This Pensacola retreat offers a versatile haven where guests can dive into a good book, conduct business meetings, or celebrate weddings in style

Choose dates to view prices

Located in downtown Pensacola, the Pensacola Grand Hotel offers comfort and practicality. Guests can browse the library, use the 24-hour gym, and enjoy free in-room WiFi. The hotel also provides dry cleaning and wedding services for special occasions.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, One King Bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, One King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, One King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, One King Bed

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Two Queen Beds, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, Two Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Two Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, Two Queen Beds

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • City view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, One King Bed, Corner

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, Two Queen Beds, Corner

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • City view
  • Sleeps 4
  • 2 Queen Beds
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About the neighborhood

Map
200 E Gregory Street, Pensacola, FL, 32501

Getting around

  • Pensacola Station
    8 min drive
  • Pensacola Intl. Airport (PNS)
    9 min drive

About this property

THE Pensacola Grand Hotel

Hotel near Pensacola Bay Center
Located close to Saenger Theatre and Historic Pensacola Village, THE Pensacola Grand Hotel provides a library, dry cleaning/laundry services, and a bar. Free in-room WiFi is available to all guests, along with a 24-hour gym and a 24-hour business center.
You'll also enjoy perks such as:
  • An outdoor pool
  • Smoke-free premises, an elevator, and a ballroom
  • Free newspapers, a porter/bellhop, and wedding services
  • ATM/banking services, a computer station, and a gift shop
Room features
All 210 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with cable channels
  • LED light bulbs, refrigerators, and coffee/tea makers

Similar properties

Lobby
Hilton Garden Inn Pensacola Downtown
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 213 reviews
The price is ₩209,390
₩235,563 total
includes taxes & fees
Feb 9 - Feb 10
Hilton Garden Inn Pensacola Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • CAVU Club

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Crowne Plaza Hotel Pensacola Grand
Crowne Plaza Pensacola Grand
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Pensacola Grand
Pensacola Grand Hotel
The Pensacola Hotel Pensacola
THE Pensacola Grand Hotel Hotel
Crowne Plaza Hotel Pensacola Grand
THE Pensacola Grand Hotel Pensacola
THE Pensacola Grand Hotel Hotel Pensacola

Frequently asked questions

Does THE Pensacola Grand Hotel have a pool?

Yes, this property has an outdoor pool.

Is THE Pensacola Grand Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at THE Pensacola Grand Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at THE Pensacola Grand Hotel?

Check-out is at 11:00 AM.

Where is THE Pensacola Grand Hotel located?

Located in Downtown Pensacola, this hotel is within 1 mi (2 km) of Pensacola Bay Center, Saenger Theatre, and Historic Pensacola Village. Cordova Mall and Pensacola Naval Air Station are also within 9 mi (15 km).

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Reviews

THE Pensacola Grand Hotel Reviews

8.8

Excellent

8.8

Cleanliness

8.8

Location

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 541 out of 1002 reviews
Rating 8 - Good. 315 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

Reviews

10/10 Excellent

wynndy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

surviving hurricane Sally!!

It was a pleasant experience. I happened to be staying there when hurricane Sally hit. My room stayed fine. However, the lobby was damaged by the winds and rain, lost power and water. The staff and manager on hand were excellent. They didn’t act frazzled or anxious. They took care of matters and us guests. I really enjoyed the history of the hotel, too.
Stayed 7 nights in Sep 2020

4/10 Poor

Mike, Texas

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
People are nice. The rooms are nothing special. Very out dated. Bed is comfortable but they give you the thinnest “blanket” ever. You’re either waking up freezing at 3 am or hot because you had to leave it at 74. If you’re intown for the beach just find something around the beach you have to cross two bridges to get back to the hotel
Stayed 5 nights in Sep 2020

8/10 Good

Katie, Americus

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel. Loved the history and historic beauty. However, the room was a non-smoking room but smelled like cigarette smoke. There was also not a coffee maker in the room. The room could have used a little updating. We stayed in one of the executive rooms. But still loved the stay and would stay again if we travel to Pensacola.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved in but AC could of been better but it is a very old place
Stayed 1 night in Aug 2020

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had reservations about 3 weeks ago for one night. 3 hours before check in i get an email my reservations has been canceled. No phone call. I had to call to ask why. Not good customer service
Stayed 1 night in Aug 2020

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Everything was great from staff to service. Through these tough times, this location stepped up with a welcoming attitude.
Stayed 14 nights in Mar 2020

6/10 Okay

Roseann

Liked: Staff & service
Disliked: Room comfort

Not good!

The hotel leaked qater from the ceiling in turned froze the ac unit that xause us to be uncomfortable the last two days. They wanted us to change rooms at 2 am. We asked if we could just sleep in the cool room snd move our stuff the next day when we checked out but was told we had to move everything. At 2am in the freaking morning!
Stayed 4 nights in Mar 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First was disappointed the hotel was not really in the historic area but close. It was probably a 15 minute walk which wasn't huge no problem walking but disappointing since we thought we'd be in the heart of the area. I felt the property looked very tired. All areas in need of painting and general upkeep. When we checked in there was no bellman on staff to help with our luggage.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
In fairness, this property is suffering from the health concerns going on in most of the world. They treated me the best they could and I only stayed there overnight so I could come home. Printing this review wouldn't do anyone any good
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Rooms were a little on the small side, however staff was very nice
Stayed 1 night in Mar 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location

Nice old hotel. Like stepping back in time. Rooms were nice. Shower was terrible. Coffee, not so much. Thankfully located in downtown close to food and beverages.
Stayed 1 night in Mar 2020

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great historic hotel!

Lovely hotel. Front desk personnel were friendly and courteous. Rooms were clean, spacious, comfortable and even smelled nice. Room service was fast and tasty. WiFi and parking were free. I would definitely stay again!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
We were amazed to be able to stay in this historic hotel.
Stayed 1 night in Mar 2020

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

RING THE MUSCLE

OLD TRAIN DEPOT, KINDA COOL. THE DOORS MOSTLY USED TO BRING IN LUGGAGE ARE HEAVY HARD TO MANUVER WITH A CART FULL OF BAGS. SHOULD BE AUTOMATIC. PARKING IS AT THE FAR END OF THE PROPERTY, UNLESS HANDICAPPED, LONG WALK BUT NOT HORRIBLE.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about the Pensacola Grand. We've been staying there since 1985. We especially the employees! They always go out of their way to make our stay wonderful.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Unique older hotel . Shower wouldn’t stop and rooms need updated
Stayed 3 nights in Mar 2020

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

L&N train station

It was a magnificent hotel. Service was spectacular and if your looking for a place with history.. this is it. The train depot is brilliant.
Stayed 2 nights in Mar 2020

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities

The not-so-grand Grand Hotel

The photos on this website are deceiving This is a Gran Hotel by history and namesake only. At best, it’s equal to a super 8 motel on the interior. The bones of this building are super cool- with a grand lobby and support spaces which include a bar (didn’t see inside this space) but time and a real need for renovation cannot be dismissed. It’s a little sad and not very clean.
Stayed 1 night in Mar 2020

10/10 Excellent

Tiffani, Daphne

Liked: Cleanliness, staff & service, amenities
Great service by all staff! Bar food and atmosphere was amazing. Room service was incredible!
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is adorable. It appears to have been an old train station. The rooms are a little dated but we’re very clean. I would definitely stay again.
Stayed 1 night in Mar 2020

8/10 Good

Sofie

Liked: Cleanliness, room comfort

Good stay, good hotel

okay hotel with good location in Pensacola. Smelled weed in the hallway by elevator, did let staff know but don’t know if they did anything about it. We checked in minutes before a large group of actors for the musical Cats, their rooms were not ready for check-in at check in time. When we checked out the next day, we were informed that we had already checked out (?), our room service was not in the receipt, but charged to our cards. Front desk staff might need some extra training. Overall a good stay, just little hick-ups.
Stayed 1 night in Feb 2020

6/10 Okay

VERONICA

Disliked: Property conditions & facilities, room comfort

Hotel velho com vista para o cemitério

Hotel muito velho, fiquei num quarto com vista pro cemitério. Acústica péssima, escutei tudo do quarto vizinho. Aqui no hotéis.com diz que tem traslado para o aeroporto mas eles não oferecem mais esse serviço
Stayed 1 night in Mar 2020

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful last-minute surprise

So Beautiful! We were booked at another smaller hotel for 3 nights, for our trip. After waking up to a bad discovery the first morning, we made a new reservation here, packed up and moved to this wonderful hotel. Beautiful! Accommodating!! Clean!! We were so impressed, no more staying in the previous areas. This is our new go-to when visiting our family in the area! Love it!!
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Staff & service

Train Station Pensacola Grand Hotel

Hotels.com provided a good price. The site was very easy to use. The hotel room was in need of updating and a little cleaning. The lighting in the bathroom was extremely poor. There was hair on the shower wall and soap scum and hair in the soap dish. The tub had a soap ring in it. Obviously it hadn't been cleaned. The worst was the TRAIN! ATTENTION future guests there are train tracks that follow directly in front of the hotel with an active train that crosses at night. Horn blowing and all. We asked for a quiet room and were placed directly over the train tracks because we reserved a King room. We had no idea the King rooms in the hotel are situated directly facing the tracks. We would have taken a Queen room had we been informed. They offered earplugs for the train after we were rolled out of bed by the train sounding off right under our window. Obviously they have had other complaints about the noise before. Other than that, the hotel is convenient to restaurants. Dharma Blue, McGuire's, and Carrabba's are all within a 10 minute walk which was nice.The first floor of the hotel was pretty. There is a lot of old wood work in the first floor bar. You can envision where once this place was an old train station. Another bit of history we didn't know. The staff informed us they are also undergoing some renovations. I hope a part of that is being invested in sound-proof glass. This place could be really pretty with some updating and sound-proofing.
Stayed 1 night in Mar 2020

10/10 Excellent

Bob, Shalimar, Fl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to entertainment venues and restaurants. Bar food and Restaurant food reasonably priced.
Stayed 2 nights in Mar 2020