People's Park Centre Tours

The Pan Pacific is past its prime. The building itself is ageing, and rooms getting outdated. For example, the shower door didn't close, leading to flooding. Further, the shower pressure was not particularly strong. The bigger issue is that despite being an incredibly busy hotel, it is understaffed and as such, does not reflect the premium price tag. The wait to check out took more than 10mins, just two staff were serving while others sauntered about not lending a hand. Access isn't the easiest; pedestrian access from Suntec and the Promenade station are not easy via the street level, one has to enter via the connected malls. Lastly, good luck trying to get the lift. Just four lifts for hundreds of guests, so the wait is up to 5mins at times. The hotel is quiet though, with decent room soundproofing. All in all, I would not recommend nor return. There are other options in town.

The staff were excellent, the property was very clean. The details in the room could be improved, the shower door had a large gap and the bathroom floor got water puddles each time it was used which meant we had to use our towels to dry the floor, the toilet paper used was not five star quality it was one ply which meant we needed to use much more then if it was a two or three ply. The first night we checked in, the light switch for the bathroom stopped working we turned the light on but could not turn it off, the staff came up quickly and fixed it, however, a hotel at this level should have a system in place to monitor proper functioning of the rooms between guests. These may seem like small things but they are the memories that leave with the guests!